Product Innovation Educators

JANUARY 20, 2025

Key results should be measurable outcomes that tells the team whether they are making positive progress, like “200 people sign up for the demo after reading the blog post.” Confusing tasks with key results: An action like “update the blog” is a task, not a key result.

Systems Review 282

Systems Review Framework Customer Experience Technical Review 282

Intercom, Inc.

NOVEMBER 30, 2021

They’re in a unique position to partner with your product team to help proactively improve your product roadmap. You can also send proactive outbound messages to your customers in real time to help them preemptively resolve issues when they’re experiencing friction on your site or in your app. Product feedback: Productboard.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

DECEMBER 28, 2022

We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. In this post, the Intercom Content Team picks our highlights from a busy 2022 – we published over 150 pieces of content, including guides about customer support and customer retention. Well that was quite the year.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Atlassian

JANUARY 21, 2022

By sharing the written review ahead of time, managers can set the foundation for positive communication. Writing your self assessment for 2022. Frame your suggestions positively. Does a team member maintain strong and positive relationships with their peers? Weren’t things supposed to be back to “normal” by now?

Software Review 123

Software Review User Testing Construction Product Research 123

Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. of support teams in 2022. . Download the Intercom Customer Support Trends Report 2022.

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

ProductPlan

JANUARY 27, 2022

That includes product teams, who must determine how to maximize their return on their 2022 budgets. Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. 2022 Budgets Include Hiring. But hiring in 2022 requires a little more creativity and flexibility.

Data Visualization 98

Data Visualization User Testing Product Research Reporting Tools 98

Roman Pichler

SEPTEMBER 13, 2022

Listen to the audio version of this article: [link] Download file | Play in new window | Duration: 10:10 | Recorded on September 13, 2022. The product vision describes the product’s purpose, the ultimate reason for creating it, and the positive change it should bring about.

Product Strategy 349

Product Strategy Strategy Vision Product Research 349

NextBigWhat

DECEMBER 24, 2021

22 startup principles to scale your company in 2022: 1) The obstacle is the way Every hard problem you solve is a moat that others will shrink from. Normalizing humility is profoundly positive. Hard things are hard because no one’s figured them out yet. Don’t get stuck on a single approach. If you don’t embody them, who will?

Startups 133

Startups Customer Experience User Testing Construction 133

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. Additional statistics reinforce this argument: 74% of SaaS companies consider their product the primary driver of growth OpenView, 2022.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Lenny Rachitsky

MAY 11, 2025

Removing hierarchical titles (making everyone “forward-deployed engineers”) reduced internal competition and politics, forcing recognition based on merit and impact rather than position. Where to find Nabeel S.

Research Software 112

Research Software Feedback Software User Testing Data Visualization 112

Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. Measure the metrics that will most positively impact your customers, and therefore, your business’s bottom line.

Data Visualization 118

Data Visualization Reporting Tools Customer Communications Customer Experience 118

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? Let’s go over the ones for 2022 and how they will influence your product. Use emotional design to create a positive user experience when users engage with a product. Asana evokes positive emotions in users with gamification elements to create a great in-app experience.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

freshtrax

APRIL 4, 2022

SF Pitch Night 2022: Covering The Globe was a great night for up-and-coming startups to showcase their innovative ideas, products, and services. In this article, we’d like to announce the three winners from SF Pitch Night 2022. What’s SF Pitch Night? SF Pitch Night is a bridge between startups from the Bay Area and Japan.

Data Visualization 105

Data Visualization Startups Customer Experience Events 105

Roman Pichler

APRIL 7, 2025

If your answers to the five questions above are positive, youre in a good place, and using the right AI tools will most likely benefit you. 11] In North America, for example, the power requirements of data centres rose by roughly 50% from 2022 to 2023. Do the business and portfolio strategies guide it?

Product Strategy 193

Product Strategy User Testing Data Visualization Strategy 193

Nulab

SEPTEMBER 14, 2022

The Nulab team is honored to announce that Software Advice recognized Backlog as a Top Kanban Tool in its 2022 Frontrunners report. The Frontrunners report evaluates verified end-user reviews, positioning the top-scoring products based on their usability and customer satisfaction ratings. Learn more about the methodology here.

Reporting Tools 99

Reporting Tools Research Software Feedback Software Software Review 99

The Product Coalition

JANUARY 18, 2022

GitHub shows that Live Helper Chat’s source code is very adaptable and is full of positive feedback. 10+ Best Live Chat Software Solutions for 2022 (Free,Paid & Open Source) was originally published in Product Coalition on Medium, where people are continuing the conversation by highlighting and responding to this story.

Feedback Software 158

Feedback Software Customer Communications Software Review Data Visualization 158

Intercom, Inc.

DECEMBER 20, 2022

 We’re not going to lie, 2022 was a challenging, nerve-racking, gripping beast of a year, but here we are at the end of it – and there’s plenty to be thankful for. This is our last episode of 2022. Des Traynor: One of the things we sat down to do at the very end of last year was plan out 2022.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Userpilot

JUNE 3, 2022

Trying to find the best product marketing resources for 2022? SaaS companies are increasingly investing in product marketing to stand out in a competitive market with effective product launches , positioning, and improved product experiences. State of SaaS Onboarding 2022, by Userpilot. Positioning by Al Ries and Jack Trout.

Research Software 98

Research Software Analytic Tools Feedback Software Product Marketing 98

Alchemer Mobile

MAY 17, 2022

In 2022, mobile eCommerce sales are expected to hit $437 billion, a 21.5 You can use this data to track changes in customer emotion and hone in on why customer feelings changed, positively or negatively. Take a look at our 2022 Mobile Engagement Benchmark Report for data specific to your industry. percent increase from 2021.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Userpilot

JULY 13, 2022

20 best product manager blogs you need to follow in 2022. Interesting Articles: Why Startups May Fail to Get Funding in 2022. 4 Strategic Design Practices to Future-Proof Your Startup in 2022. How your startup can rise above the crowd with storytelling & positioning. Are you ready to dive in? Mind the Product.

Blog 98

Blog Analytic Tools Research Software User Testing 98

Product Talk

FEBRUARY 16, 2022

When we only hold the engineer accountable, it puts that engineer in a position where they have to prioritize feasibility above everything else. was first posted on February 16, 2022 at 6:00 am. But it does mean I’m going to hold all three accountable if they come up with a solution that isn’t feasible. That’s not collaboration.

Product Research 317

Product Research Engineering Webinar Testing 317

Product Talk

SEPTEMBER 4, 2024

The slide below highlights the product trio’s achievements and areas of improvement when they presented to the engineering team in September 2022. One of the slides Claire presented to the engineering team about their progress to the product trio model in September 2022.

Product Research 263

Product Research Onboarding KPIs Research Software CTO Coach 263

Userpilot

MARCH 8, 2022

Follow her for a good dose of career advice combined with a neverending supply of positive energy. Alexandra’s podcast empowers women in Product to think bigger about their careers and shoot for the leadership positions in their organizations. Lena’s largest contributions to the Product Management field.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Alchemer Mobile

DECEMBER 21, 2022

In measuring expressed sentiment, we segment customers into four categories: Fans Shifted to Risks: Customers whose expressed emotion has shifted from positive to negative, or from Fan to Risk. Risks Shifted to Fans: Customers whose expressed emotion has shifted from negative to positive, or from Risk to Fan.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

DECEMBER 8, 2022

When someone gives feedback (whether negative or positive), it’s critical to follow up. An example would be sending an app store Ratings Prompt so they’ll leave you a high rating and positive review. Or perhaps you could send them to social media and encourage them to share their positive experience with their followers.

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Product Talk

JULY 6, 2022

But the positive side of that is that we’re living in a time period where anybody can get product experience. But the positive side of that is that we’re living in a time period where anybody can get product experience. was first posted on July 6, 2022 at 6:00 am. Nobody wants to hire somebody without experience.

Customer Experience 274

Customer Experience Product Research Entertainment Data Visualization 274

The Product Coalition

NOVEMBER 29, 2022

In 2022, the oldest representatives of this generation are turning 25. In comparison with millennials, they are more likely to experiment when choosing a job (for example, searching for positions in solution architects ). Compared to 2019, in 2022, there was a 134% increase in job changes. early 2010s.

Research Software 146

Research Software Product Research Transportation Customer Experience 146

Userpilot

AUGUST 18, 2022

Positive customer experiences result in improved customer retention and loyalty. Add elements that spark positive emotions that build a stronger connection between your brand and your customers. We could definitely spot the difference and confirm frictionless signup flows are one of the customer experience trends in 2022.

Feedback Software 98

Feedback Software Data Visualization Embedded Analytics User Testing 98

UX Planet

MAY 27, 2025

According to a McKinsey report (2022), companies using AI-driven personalization have seen up to a 15% boost in customer engagement and a 1020% increase in cross-sell revenue. Acquisition: A frictionless, brand-aligned experience generates positive word-of-mouth. People rave about delightful digital journeys.

Finance 98

Finance Research Software Feedback Software Analytic Tools 98

Userpilot

JANUARY 17, 2022

They have a positive impact on your business via referrals. The Best NPS Survey Software in 2022. Here’s a round-up of the NPS survey software tools to look out for in 2022. Score 7-8: Labeled “passive,” these people are satisfied with your product or service but not enough to promote it.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Product Talk

MARCH 16, 2022

But we are in a much better position than we were a year ago and we are ready to grow our course business. Discovering Solutions: Quickly Determine Which Ideas Will Work (And Which Won’t) was first posted on March 16, 2022 at 6:00 am. I equally wish Miro would allow me to create a new board from a template via their API.

Research Software 315

Research Software Product Research User Testing Data Visualization 315

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Through it all, we’ve focused on building delightful features for our customers – and today, we’re focusing on something a little more positive with our roundup of the biggest and best of what we’ve built for you this year.

Data Visualization 104

Data Visualization User Testing Feedback Software Customer Communications 104

UX Studio

OCTOBER 11, 2022

more if they receive a positive customer experience (CX)? Positive customer experiences influence purchasing decisions in almost every industry, but according to PWC , they’re more powerful in . Increased positive reviews, and recommendations. Promote positive interactions by making technology feel more human.

Customer Experience 85

Customer Experience User Testing Customer Feedback Analytic Tools 85