Alchemer Mobile

FEBRUARY 26, 2025

For example, a bank may receive frequent in-app feedback about navigation issues in its mobile banking app. If many customers report difficulty with account settings, the bank can prioritize improvements to the user interface (UI).

User Testing 130

User Testing Customer Feedback Feedback Software Data Visualization 130

UX Planet

JANUARY 22, 2025

Why a Brand Matters More Than Ever in the DigitalAge The accelerating shift to digital banking and Fintech solutions means customers interact with financial service providers through multiple digital channels-mobile apps, websites, smart watches, social networks, third-party services, voice assistants and more.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Userpilot

AUGUST 23, 2024

How does customer onboarding in banking work? You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. The process establishes the foundation for the bank-customer relationship. Why do you need it in the first place?

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105

Alchemer Mobile

APRIL 28, 2020

There are lots of good examples of brands helping people via concrete actions that help communities. In a revolutionary move, Ally Bank forgave all overdrafts without asking for repayment so their members could receive their full stimulus check. Another bank doing it right with empathy! ? JimMarous ? ? rshevlin ? ? Shake Shack.

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

Roy Madden

JULY 28, 2022

The new Feedly Neobanks Leo Concept is a handy list of the top 350 digital banks. Here is a quick tour: Example: Neobanks related to Product Launches. This new Machine Learning model will help you: Track new trends and innovations across fintech Spot new investment opportunities Discover potential partners to work with.

Banking 110

Banking Artificial Inteligence Product launches Product Research 110

Product Talk

DECEMBER 18, 2024

Tweet This I can give an example. I was at dinner last night and this came up where a number of consultants were sharing about how we work with teams and one was a bank and they said they weren’t allowed to talk to their customers. We were like, yes, but everybody you know banks.

Product Research 246

Product Research Research Software Analytic Tools Feedback Software 246

Product Talk

MAY 18, 2022

Here’s an example: I worked with a team who was struggling to find doctors and nurses to speak with. Another example involved a bank that had strong company policies that meant their product teams were not allowed to talk to customers. It just mattered if they banked somewhere. Tweet This.

User Testing 310

User Testing Customer Experience Customer Feedback Product Research 310

Userpilot

NOVEMBER 27, 2024

They reveal patterns in user attention, for example, where they click or how far they scroll. Examples include confusing layouts, unclear instructions, or counterintuitive navigation. For example, your goals could be improving free trial conversion rates or retention. How do you analyze session recordings? First, set your goals.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Productside

APRIL 4, 2025

Orly: Fifteen years ago, I worked in the technology division of the biggest bank in Israel. That conversation changed my lifeI started in a leadership role, managing all the digital products in the bank and leading a group of product managers. And leaders have to lead by example. I needed more action. I said no, but Ill learn.

Leadership 177

Leadership User Friction Banking Feedback Software 177

Alchemer Mobile

JUNE 12, 2019

For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps. Another challenge comes with the unique loyalty customers feel towards their financial institutions and banks. One of the best examples of increasing mobile retention within their financial app is Credit Sesame.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

The Product Coalition

JULY 8, 2021

For example, if you ask Alexa “What day of the week is today?,” Innovation-thinking banks and fintech startups use natural language processing to augment intelligent chatbots into the customer experience. Morgan Chase’s AI bot COIN (short for contract intelligence) is an excellent example of NLP in document search.

Data Visualization 158

Data Visualization Reporting Tools Analytic Tools Banking 158

Melissa Perri

JUNE 29, 2017

I went on being called a Business Analyst as I worked at banks and other financial services companies. I was doing a workshop for a very large bank when one of the attendees chimed in. I wasn’t called a Product Manager until I bailed out of that and landed in a startup. I rarely thought about it after that.

Product Management 325

Product Management Product Manager Product Research Customer Experience 325

The Product Coalition

JUNE 22, 2023

An obvious example are the digital to brick and mortar models such as Target’s pick up ( BOPIS ) service. Even more enticing is the ability to capture customers across partners, for example, what if King Arthur flour could follow you from their site into the supermarket, with relevant offers at check out? A little scary.)

Finance 146

Finance Banking User Testing Customer Experience 146

Alchemer Mobile

NOVEMBER 10, 2022

For example, using the Apptentive Apptimize Integration enables you to use Apptentive Surveys to ask customers who have seen a specific variant of a given experiment about their experience. Alkami Technology develops and delivers digital banking solutions for credit unions and banks.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

DECEMBER 16, 2020

Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between. For example, fingerprint authentication or facial recognition is a great start in making signing in to finance apps both secure and convenient.

Finance 243

Finance Feedback Software User Testing Data Visualization 243

UX Planet

JANUARY 15, 2025

Benchmarking examples Social media (e.g., One notable example is a Hotel search on Google. Ideal for businesses with weekly usage patterns (e.g., e-learning, businesstools). Monthly Active Users (MAU): Users engaged within a month. Relevant for services with less frequent interaction (e.g., DAU, WAU and MAU. Image by gainsight.

User Testing 105

User Testing Customer Experience Research Software Product Research 105

Alchemer Mobile

JULY 25, 2024

In our digital world, it has never been easier for customers to switch banks, wealth and investment managers, or financial technologies. 40% of banking customers are willing to leave their provider for a better digital experience alone! The first step to meeting these expectations is assessing your current experience.

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Modus Create

MARCH 14, 2023

In this post, we share 10 digital transformation examples from 10 industries. Each example showcases how an enterprise successfully adopted digital products, platforms, or processes to make a positive impact on its bottom line. For example, this promo video of e-tron GT was created entirely on AVP. Now, it relies on Aha!

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

Product Management University

JANUARY 9, 2025

The best way to illustrate the value of the jobs dashboard is with an example. Take the commercial lending function in a bank for instance, and look at a few of the common jobs people perform in each of the four functional areas below. The jobs dashboard is your way of serving the meal in easily digestible portions.

Demo 130

Demo Dashboard Customer Experience Product Research 130

Product Talk

MAY 13, 2020

Examples of business outcomes include: Grow revenue. By the time you see revenue (or a lack of it)—whether it’s in a dashboard, cash in the bank, or a cancellation notice from a churned customer—it’s too late to take corrective action. Let’s focus on revenue as an example. In this example, that would be revenue.

Product Research 360

Product Research User Testing Customer Experience Feedback Software 360

Mind the Product

APRIL 16, 2020

For example, a group of friends would go for dinner, then one person would pick up the bill. However, I quickly discovered that there’s too much brand risk for a trusted bank to take this type of lean startup approach. Venus quickly became the key to getting everything done, including getting us a new banking licence!

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

The Product Coalition

SEPTEMBER 22, 2020

Being able to point to good local examples and explain what is happening in Australia is a key part of this conversation. Couldn’t find Bank of Queensland’s Open Banking API (are they in breach of APRA or ACCC regulations?) Of the financial institutions that have an API, many have done the bare minimum to implement open banking.

Banking 167

Banking Download Data Visualization Document 167

Intercom, Inc.

FEBRUARY 22, 2019

Here’s a look at how customer service chatbots can improve your service experience, and a few examples of intelligent bots that will inspire you to create your own. For example, if a chatbot knows how to answer a question like “how do I add another user?” Examples of awesome customer support chatbots.

Customer Experience 267

Customer Experience Artificial Inteligence Inbound Banking 267

Lenny Rachitsky

JULY 13, 2025

Listen now: YouTube // Apple // Spotify Brought to you by: Brex —The banking solution for startups Paragon —Ship every SaaS integration your customers want Coda —The all-in-one collaborative workspace Jake Knapp and John Zeratsky are the co-creators of the Design Sprint (the famous five-day product innovation process) and authors (..)

User Testing 80

User Testing Startups Product Research Differentiation 80

Userpilot

SEPTEMBER 14, 2023

Here are a few examples of when you might opt to send dunning emails to a customer: Subscription renewal. To prevent the suspension of all services for all users on September 5, 2023: Contact your bank or credit card company to resolve the issue with your payment method. Source: Baremetrics. Need any assistance?

Analytic Tools 104

Analytic Tools Data Visualization Customer Experience User Testing 104

Product Innovation Educators

SEPTEMBER 23, 2024

Strategies for Successful Product Expansion To overcome these challenges, Greg suggests several strategies: Creating Autonomous Teams Following the example of Apple’s Macintosh development, physically separating new product teams can foster innovation. Greg shares an example from his consulting work with Vertex, a tax software company.

Healthcare 321

Healthcare Leadership Strategy Startups 321

Mind the Product

JANUARY 25, 2020

Are there prior examples available to teach the machine learning models? This is an example of something new that is absent in traditional methods. Mayukh uses the example of a data hack on a bank to illustrate what metrics need to be optimized. GDPR , for example, requires you to classify. Acceptance Criteria.

Artificial Inteligence 194

Artificial Inteligence Product Management Product Manager Research Software 194

UX Planet

JANUARY 22, 2025

Finance and banking: 85%90%. Example Suppose, you have 1000 customers at the beginning of the period, gains 200 new customers during the period, and ends with 1100 customers. Switching costs to other providers and the benefits that long-term contracts bring to customers usually contribute to higher retention rates.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

Reveal

AUGUST 24, 2022

Here, we have gathered 23 real-world examples of how businesses in different industries use embedded analytics to make the most out of their data in order to enhance their data-driven decision-making processes for competitive advantage and revenue growth. . Banking : Deliver great benefits to customers and employees alike.

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Telecommunications 98

UX Planet

JANUARY 10, 2025

By providing modest incentives or bonuses for creating savings accounts or keeping deposits, banks and financial platforms can promote saving. For example, a user receives a badge for saving $500 in one month, as shown on their profile. Some apps reward users with bonus interest or cashback for consistent savings contributions.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Alchemer Mobile

JANUARY 24, 2019

One of the most important tasks we’re faced with in business and in our personal lives is taking care of our finances, and mobile banking is already insanely popular across all demographics. According to Apptentive’s recent consumer survey , the majority of banks and credit unions offer mobile banking apps—and they are wildly popular.

Feedback Software 164

Feedback Software User Testing Customer Feedback Finance 164

Intercom, Inc.

NOVEMBER 18, 2019

For example if you visit our pricing page, our bot will trigger after a few seconds, asking how we can help. When they were introduced in the late 1960s, businesses weren’t sure consumers would ever embrace a machine over a bank teller, and everyone feared they’d run tellers out of jobs. Fast forward 30 years, and neither came true.

User Testing 42

User Testing Product Research Banking B2C 42

Mind the Product

MARCH 14, 2019

Now imagine the same scenario but this time, rather than a machine, you’re inside the bank speaking to a human cashier. In the Kano model, the surprise touches that users enjoy are called “delighters” For example, imagine a staff member handing a free lollipop to your child to keep them happy while you queue at the bank.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Product Talk

DECEMBER 7, 2022

For example, if you work on a consumer note-taking app like Notion, you might give away a customized paper journal. For example, most Netflix customers might value three free months of service more than the actual cash value of this offer. Try to find something that is complementary to your product or service.

User Testing 299

User Testing Reporting Tools Customer Experience User Friction 299

Intercom, Inc.

JUNE 19, 2018

The first sign that the thieves were on the move came when Tristan, CEO of a startup accelerator, was contacted by his bank, Monzo , through their app. Unfortunately, Tristan still had to handle charges on cards from two other banks. Using customer support to drive loyalty, engagement and revenue. 1 obstacle for these executives. .

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216