Userpilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Inbound works really well for smaller SaaS businesses, whether B2B or B2C. Remember, the biggest thing keeping SaaS businesses from potential customers is the right plan of action. What is enterprise SaaS marketing?

Enterprise 98

Enterprise Marketing Strategy Outbound 98

Amplitude

JULY 17, 2019

Sujan Patel Gets Personal with Growth Marketing: Featuring guest Sujan Patel , co-founder of startup ContentMarketer.io , this podcast leverages Patel’s 12 years experience in internet marketing to discuss how to effectively achieve growth marketing to help ramp up your traffic, leads, and conversions. Podcast Host: One-Click Lindsey.

Data Visualization 94

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 94

Intercom, Inc.

FEBRUARY 28, 2019

That doesn’t mean his team overlooks traditional approaches; rather, they’re deploying a blend of tactics to create products with true, measurable value so powerful that it wows users and drives growth. In his spare time, he also hosts his own growth-focused podcast, called The Growth TL;DR. Short on time?

Onboarding KPIs 137

Onboarding KPIs User Testing Feedback Software Customer Experience 137

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Four years later, and as the company moves decidedly upmarket with their customer base, it’s adapting its sales cycles to cater for bigger clients.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

NOVEMBER 17, 2021

2,000+ customers. Several recognitions, including The Economic Times Startup Award as the 2021 Bootstrap Champ. …and the train isn’t slowing down any time soon. By leveraging content marketing and a solid professional network, Saravana Kumar grew the company from 0 to 250 customers. 5 products.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

So I decided to join Microsoft full time in a PM role upon leaving UPenn. As an undergraduate, I participated in Model UN, where students create a mock UN Conference and debate societal issues like climate change. There’s also your previous work experience, and how you present it.

Technical Advisors 98

Technical Advisors Feedback Software Product Management Product Manager 98

Userpilot

AUGUST 19, 2024

This guide will introduce you to the best resources available for customer engagement managers, providing you with a curated selection of valuable materials to enhance your skills and knowledge. A customer engagement manager focuses on fostering strong relationships, guiding clients through onboarding, and driving product adoption.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

AUGUST 30, 2024

Starting a career as a customer engagement manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for customer engagement managers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JUNE 19, 2024

Starting a career as a customer insights manager requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for a customer insights manager, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Data Visualization 52

Data Visualization Customer Feedback User Testing Reporting Tools 52

Userpilot

JUNE 12, 2024

Understanding the salary landscape for customer insights managers is crucial whether you’re entering the field or looking to advance your career. According to Glassdoor , the estimated annual pay for a customer insights manager is $151,102/year, with an average salary of $107,520/year. Let’s get started!

Data Visualization 52

Data Visualization Customer Feedback User Testing Analytic Tools 52

Userpilot

AUGUST 28, 2024

Understanding the salary range for customer engagement managers is crucial whether you’re entering the field or looking to advance your career. TL;DR A customer engagement manager is a professional who acts as the main point of contact between a company and its clients. Looking into tools for customer engagement managers?

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Feedback Software 52

Userpilot

AUGUST 28, 2024

Embarking on a career as a customer engagement manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer engagement manager. Looking into tools for customer engagement managers?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

JUNE 27, 2024

Embarking on a career as a customer insights manager involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful customer insights manager. Let’s dive in!

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Pragmatic Marketing

OCTOBER 11, 2019

So one of the things in my role here at Pragmatic and one of the things we see all the time is that product marketing is not always the same company to company. The nice thing about HubSpot, is we have a great product teams with good user researchers and UX designers and product designers who will do a ton of customer interviews beforehand.

Product launches 70

Product launches User Testing Research Software Product Research 70

Pragmatic Marketing

OCTOBER 11, 2019

So one of the things in my role here at Pragmatic and one of the things we see all the time is that product marketing is not always the same company to company. The nice thing about HubSpot, is we have a great product teams with good user researchers and UX designers and product designers who will do a ton of customer interviews beforehand.

Product launches 70

Product launches User Testing Research Software Product Research 70

Userpilot

JULY 5, 2022

For those who are more intermediate/have begun their careers in SaaS – be sure to join us in our annual Product Drive Conference, held in October. Further, it has a huge community of product professionals who will help you learn and grow over time. Identifying customer pain points or challenges. Product lifecycle.

Analytic Tools 52

Analytic Tools Research Software Inbound Data Visualization 52

ProductPlan

MARCH 5, 2019

And that’s not counting the time that’s spent before the interviewing begins when you’re searching for and sifting through candidates. You have a huge pile of leads based on inbound and outbound marketing, the pool is winnowed down based on their interest, ability to pay, etc., Diversify your candidate pool.

Technical Review 78

Technical Review Product Management Product Manager User Testing 78

Userpilot

JUNE 29, 2023

HubSpot offers customer relationship management (CRM) software solutions for businesses. Salesforce, Zendesk, and ChatSpot are the best for customer relationship management. It will let you personalize user experiences across different stages of the customer lifecycle and drive product adoption.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Pragmatic Marketing

NOVEMBER 9, 2009

It emphasizes close collaboration between development teams and customers; frequent delivery of deployable code (in sprints); face-to-face communication with customers; tight, self-organizing teams; managing backlogs of user stories to reduce requirements churn; and identification of self-improvement opportunities.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Andrew Chen

MAY 14, 2018

[Hi readers: I wanted to share a podcast interview I did with Adam Risman of Intercom, who interviewed me on a wide array of topics including Dropbox’s viral growth methods, my time at Uber, and future growth strategies. I’ve known Marc and Ben for a long time, and they originally seed-funded a startup of mine many years ago.

User Testing 71

User Testing Customer Experience Onboarding KPIs Customer Feedback 71

Business of Software Conference

JUNE 13, 2019

Our goal is not to run the biggest, the fastest growing, or the most profitable software conference in the world – we’re interested in being a conference that attendees and supporters alike love to attend. We want to offer the best conference experience possible. I think you probably hate that too.

Inbound 40

Inbound User Testing Events Books 40

Roy Madden

APRIL 1, 2016

We hear it at conferences, in LinkedIn forums, in team meetings, on Twitter, and on billboards. With social experiences like Twitter and Facebook becoming core to the web, this concept of social selling has become a definitive new approach for the ways that organizations think about building relationships. by Jill Konrath.

White Paper 43

White Paper Inbound Entertainment User Testing 43

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. We’ve got a rock star group of panelists to talk about one of the things that I never really understood for a long time, which is, let’s see if this clicks. Welcome, April.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Business of Software Conference

NOVEMBER 30, 2018

As long time followers of Business of Software will know, apart from Lemmy, we believe that Mr Richard Paul Astley , is one of the greatest musicians of all time. ML (me) : Customer attached So this is it.jpg: Support : Thanks for the screenshot. ML (me) : I can’t hover and type in here at the same time.

Blog 40

Blog User Testing Customer Feedback Customer Experience 40

Business of Software Conference

MAY 21, 2020

I see my role as helping ensure that we have the right people, the right capabilities, in the right place, at the right time. I’ve also got experience of working with stem organisations during the initial scaled up phase. We know it may take some time to find them and say we are patient.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

PMLesson's Ace the PM Interview

FEBRUARY 20, 2019

So I decided to join Microsoft full time in a PM role upon leaving UPenn. As an undergraduate, I participated in Model UN, where students create a mock UN Conference and debate societal issues like climate change. There’s also your previous work experience, and how you present it.

Technical Advisors 40

Technical Advisors Feedback Software Product Management Product Manager 40

Oren Steinberg

MARCH 7, 2017

Startups can sell into large corporations by focusing on these 10 simple strategies ( based on my own experiences ): 1. By positioning yourself as the expert in the field, and by writing quality content on the subject matter, you can get the big corporate attention via inbound marketing. Who can lose customers by lagging behind?

User Testing 40

User Testing Reporting Tools Customer Experience Startups 40

Business of Software Conference

JANUARY 28, 2019

Paul Kenny is no stranger to the Business of Software Conference stage. A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. Paul Kenny, Founder, OceanLearning. Upcoming Events.

Research Software 40

Research Software Feedback Software Customer Experience Magazine 40

Intercom, Inc.

SEPTEMBER 22, 2020

Strong customer relationships are more important than ever for business success, but the old ways of communicating and building relationships with customers are broken. Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help.

Inbound 211

Inbound Outbound Customer Experience Reporting Tools 211

Intercom, Inc.

MARCH 19, 2019

Even the best businesses in the world lose customers. That’s why you need to find a strategy to steadily bring in new customers in order to survive – and thrive. Without a strategy to acquire customers, it’s easy to keep doing what seems to be working without examining how effective your approach truly is.

Customer Experience 166

Customer Experience User Testing Customer Feedback Strategy 166

Intercom, Inc.

MARCH 29, 2018

His team works with companies ranging from tech giants like Amazon, Uber and Salesforce to Series A stage up-and-comers as they try to acquire more customers. This was in 2013, and my job was to figure out how to redirect or pivot the company, because it was going through some tough times. Adam: All your clients today are inbound.

Webinar 192

Webinar Inbound Download User Testing 192

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. In this episode, Bobby Stapleton , our own Director of Customer Support, sat down with Dan to talk about delivering an integrated customer experience and how that can transform customer support from a cost center into a profit one.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Intercom, Inc.

JANUARY 16, 2019

Only then will you have the foundation to consistently win new customers, upsell existing ones and see the kind of predictable growth that’ll be the making of your company. Why not simply invest in hiring more engineers and let the targeted end-user virally adopt the product of their choice? Excerpt from “ Hire a Head of Sales.”.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

AUGUST 10, 2018

This week we launched Custom Bots , a powerful new way to build completely customizable chatbots that work right in the Intercom Messenger. Powered by our Operator bot, these bots open up incredible new opportunities for helping you to turn your website visitors into paying customers. The rise of messengers. Will: So many more.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

Business of Software Conference

JANUARY 16, 2020

April is an expert marketing practitioner turned executive consultant and author who helps technology companies make complicated products easy for customers to understand and love. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? April is returning to BoS in 2020!

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Business of Software Conference

NOVEMBER 16, 2023

Customers know they’re not speaking to an actual human. has only 9 members itself) – should make more of an effort to push sales in their organisations in his BoS USA 2015 talk, ‘How to Sell Software Using Sales’. Visit customers often. The phone is one of the most underrated pieces of technology of all time.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52