Intercom, Inc.

NOVEMBER 27, 2019

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. As Ed points out, it’s right there in their company reports: “If you go and look at public SaaS companies, you go down to their S-1 and investor filings and Q1 reports, you see how they’ve outlined their growth strategy.

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Data Visualization Reporting Tools Software Review User Testing 186

The Product Coalition

MAY 9, 2023

Yet I’ve read relatively little about the key question: when should a startup even try to take the PLG route? Why NOT to PLG I’ll start off by saying that even though we went with PLG, I still don’t think it’s the best choice for most startups: First of all, it’s not a good fit for many companies and products. To PLG later?

User Testing 148

User Testing Feedback Software Analytic Tools Outbound 148

Userpilot

SEPTEMBER 7, 2023

At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. Data-driven in-app onboarding is critical here.

Analytic Tools 105

Analytic Tools Feedback Software Research Software User Testing 105

Intercom, Inc.

AUGUST 1, 2019

. “Michael is the rare CFO who also leads up marketing, which makes him the perfect person to talk us through the company’s trajectory” As the head of Intercom’s Early Stage program for Startups, the fast-growing fintech startup is one company I’ve been keeping my eye on. From Wall Street to startup.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Andrew Chen

JUNE 26, 2017

One of the best essays written last year was Elad Gil’s End of Cycle? – referencing our most recent 2007-2017 run on mobile and web software, and the implications for investing, startups, and entrepreneurs. Superior tooling. 4 Superior tooling – which levels the playing field. Competition on paid channels.

Analytic Tools 111

Analytic Tools Reporting Tools Data Visualization Outbound 111

Lenny Rachitsky

JANUARY 16, 2024

B2B SaaS equations A B2B SaaS business sells cloud-hosted software on a subscription basis (that’s what makes it software as a service—SaaS) to other businesses (that’s what makes it B2B). Examples include Snowflake, Slack, and Jira. B2B SaaS businesses typically monetize in one of two ways— per seat (e.g.

User Testing 140

User Testing B2C Outbound Feedback Software 140

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Target Audience. Problem You're Solving.

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User Testing Document Product Marketing Marketing 143

Userpilot

SEPTEMBER 27, 2024

Let’s face it: without the right user onboarding tools , you can’t deliver a great onboarding experience for your new users. That’s why we’ve compiled a list of the 50 best free and paid user onboarding tools to help you smash your user activation, product growth, and revenue goals. and then proposed a sample tool stack.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

DECEMBER 20, 2018

Not to mention, he’s scaling seven of his own SaaS companies – including Mailshake , a cold email outreach tool for sales. You may remember him from his previous appearance on Inside Intercom, where he spoke about growth marketing for startups. Sujan: Mailshake is an outbound sales tool. It didn’t work.

Outbound 151

Outbound Customer Experience User Testing Data Visualization 151

Userpilot

AUGUST 15, 2024

His approach isn’t about following the latest trends; it’s about gathering data, validating assumptions, and rapidly iterating to achieve real results. In this article, we’ll dive into the core principles of Ben’s approach, giving you a preview of the actionable insights you’ll gain from his talk.

Customer Experience 105

Customer Experience User Testing Data Visualization Analytic Tools 105

Intercom, Inc.

DECEMBER 2, 2021

The core of algorithms and systems is data models. When tackling a technical design for a system, make sure you always understand the data models first. Your default operating cadence should be to run – it’s important startups don’t compromise on speed. Over the years, we’ve covered a lot of ground on our podcasts.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. What’s more, those product managers reported spending: Almost 75% of their time on tactical activities. The same data can help in tracking profitability. Consider win-loss analysis.

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Andrew Chen

MARCH 18, 2019

What distribution channels should a new consumer internet startup consider in 2019? What is your advice for startup CEOs? First, it’s interesting when a startup using a new platform or a new technology in a clever way. So when a new startup purports to create new consumer behavior, I’m sometimes skeptical.

User Testing 94

User Testing Data Visualization Customer Experience Customer Feedback 94

The Product Coalition

JULY 8, 2019

An insight into Product Marketing roles, responsibilities and KPIs after interviewing dozens of Product Marketing Managers. Instead, Product Marketing should also influence the creation of the product, by taking insights FROM the market back into the product team.

Data Visualization 60

Data Visualization Definition Product Marketing Onboarding KPIs 60

The Product Coalition

APRIL 14, 2020

Quality Leads Come at a Price Another research in B2B lead generation shows that outbound tactics such as events and trade shows generate the highest quality leads ³. More importantly, more than half of these lead generation techniques are outbound focused. Natural Language Processing (NLP)is a technology that fits this bill.

Banking 78

Banking User Testing Research Software Customer Experience 78

Userpilot

AUGUST 23, 2023

Value chain analysis must factor in primary and support activities, probe customers to uncover insights, and incorporate feedback during product development and quality control processes. Value chain analysis matters most to startups who don’t have much initial data to work with. What is the customer value chain concept?

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

eG Innovations

NOVEMBER 19, 2021

Amazon Web Services (AWS) is one of the most comprehensive and broadly adopted cloud service providers in the industry, offering over 200 fully featured services from data centers globally. A recent survey estimates that AWS is the largest cloud service provider and accounts for 32% of the worldwide cloud services market.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Intercom, Inc.

NOVEMBER 7, 2019

Creating a new product category also creates a plethora of challenges – from spotting the right market niche to convincing customers that yours is a service they need. Spendesk thinks about building its company in three stages: startup, growth, and scale. But what does it mean? That’s quite a large market.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

NOVEMBER 27, 2017

User research process for startups Forget the 8-step process, just go talk to them. At startups, we don’t have that luxury. Below is an overview of how I’ve learned to do user research at startups. don’t let yourself be blocked by a data analyst. Instead, use a product analytics tool to do it yourself.

User Testing 60

User Testing Research Software Product Research Customer Feedback 60

Intercom, Inc.

MARCH 17, 2022

Today, he’s an active voice within the product management community and a product evangelist at the product analytics platform Amplitude, and it fits him like a glove. Customer success, support, and sales teams can be great allies in providing good insights or helping make higher-quality decisions. What’s the shape of this work?

Analytic Tools 151

Analytic Tools Research Software Data Visualization Customer Experience 151

UX Studio: Product Management

JULY 29, 2021

Of course, the amount of choices you have depends on the boundaries of your imagination, but let’s break them down into three big categories: working for a big company, working for a startup, and going freelance. Working for a startup. Working for a big company. Still, you will reach high levels of responsibility quickly.

Research Software 110

Research Software User Testing Product Research UX 110

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible. Hint: it starts with user feedback.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

The Product Coalition

FEBRUARY 12, 2018

StepShot is a powerful and yet simple to use tool that enables you to create detailed step-by-step procedure guide or manual. This tool brings creating manuals to the new level, when each step of the procedure can be edited within one program and then the whole story bulk can be exported and saved as a document. Sounds too long, right?

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

The Product Coalition

MARCH 16, 2019

Software as a service (SaaS) has become much more attractive to customers as SaaS companies embrace the idea of offering rich integrations with other platforms. Data integration is often the simplest type of integration to implement, but requires proper information management techniques to make the solution sustainable and cost-effective.

Reporting Tools 82

Reporting Tools Data Visualization Customer Experience User Testing 82

Product Bookshelf

FEBRUARY 21, 2017

Although some growth tactics are specific to outbound marketing, many are directly tied to the product. Startup Growth Engines by Seth Ellis , Morgan Brown , and TheGrowthHackers.com team. Startup Growth Engines is a collection of blog posts from growthhackers.com. Experimentation and learning.

Data Visualization 48

Data Visualization User Testing Onboarding KPIs Product Research 48

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. Now, Maggie is the Director of Sales at Webflow , a web design tool that helps users design and build responsive, custom websites with no code whatsoever. What do we need to change? What do we need to evaluate?’

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Userpilot

MAY 24, 2019

Recently, however, a new tool has entered the fray. It also means that your salespeople are caught up in demos when they could be doing some outbound work. If it takes a while to get value from your product (like an analytics tool, for example) then you should consider either a lengthy trial, or a free tier.

Analytic Tools 76

Analytic Tools Demo Customer Experience Data Visualization 76

The Product Coalition

JANUARY 25, 2019

To illustrate, here is a quick analysis based on some publicly-available data from Yahoo! Finance and LinkedIn self-reported job titles. This culminated a one year job search after having been laid off by a startup a year earlier. Take a job at a startup with fewer than 20 employees.

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Weak Development Team Product Management Product Manager User Testing 60

Bain Public

JANUARY 24, 2022

Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our outbound communication team – which includes social media and a team of content creators. Company Description. Based in Montreal, Bain Public is a digital product consultancy.

UX 52

UX Research Software Artificial Inteligence Outbound 52

Bain Public

JANUARY 24, 2022

Second, to assist and work in collaboration with the rest of the Product Management team and third, to work in collaboration with our outbound communication team – which includes social media and a team of content creators. Company Description. Based in Montreal, Bain Public is a digital product consultancy.

UX 52

UX Research Software Artificial Inteligence Outbound 52

ProductBoard

NOVEMBER 15, 2017

Ideas and feedback submitted by users are automatically routed back to productboard’s Insights board, where they can be analyzed alongside user inputs streaming in from other channels like email, Intercom, Zendesk, and other third party tools via Zapier. productboard Portal engages your product community in a whole new way.

Customer Feedback 45

Customer Feedback User Testing Weak Development Team Feedback Software 45

Andrew Chen

MARCH 18, 2019

What distribution channels should a new consumer internet startup consider in 2019? What is your advice for startup CEOs? First, it’s interesting when a startup using a new platform or a new technology in a clever way. So when a new startup purports to create new consumer behavior, I’m sometimes skeptical.

User Testing 40

User Testing Data Visualization Customer Experience Customer Feedback 40

Bain Public

JANUARY 11, 2022

What’s important to remember: If this shift creates the need to pivot or adjust the strategy, product managers need to report it to leadership for them to decide whether to act. The Product Team The third layer of the pyramid is the product team, which includes the product manager, UX/UI and data resources.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Business of Software Conference

MAY 21, 2020

The best candidates they have their pick of where to work and it’s really hard for small startup to compete. So, against this calibre of competition how does a small startup managed to remain competitive? Our precision data helps our partners maximise the impact of the resources that they are committing.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Whether your sales team is five or 500 people, a well formulated sales strategy is crucial to being able to close deals quickly and predictably. 8 steps to develop a winning sales strategy.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

MAY 31, 2018

Steli is the CEO of Close.io , an inside sales CRM that helps startups and SMBs generate high-quality leads and close more deals. blog , books on everything from product demos to outbound sales, and the Startup Chat podcast that he co-hosts with Hiten Shah. Adam Risman: Steli, welcome to Inside Intercom. Speed is everything.

Reporting Tools 223

Reporting Tools User Testing Customer Experience Data Visualization 223

The Product Coalition

OCTOBER 6, 2023

Emotion AI, like any other AI technique, requires data to enhance performance and comprehend user emotions. The data differs from use case to use case. Later, these features are pre-processed and used to train a machine learning algorithm that can precisely predict the emotional states of users. How does Emotion AI work?

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Research Software Reporting Tools Data Visualization Automotive 158