Product Innovation Educators

JULY 31, 2023

Starting from the customer experience to build products customers love Today we are talking about the “working backwards” approach to product that was created at Amazon. He joined Amazon in 1998—four years after its founding—and spent the next 12 years as part of Amazon’s senior leadership team.

Data Visualization 227

Data Visualization Feedback Software Customer Feedback Document 227

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

The Product Coalition

SEPTEMBER 19, 2021

The fact that your potential customers have a problem, doesn’t mean that they are willing to do what it takes to solve it. Each one ran a series of tests over a few hours, and told me I’m a good fit for the surgery. Here are the most common pitfalls when it comes to understanding your potential customers.

User Testing 158

User Testing Customer Experience Product Research Startups 158

Intercom, Inc.

JULY 4, 2019

If we implement a new feature, how will customer behavior change in a meaningful way?”. You want to reduce the scope of your question to: “What are the things we can change in our behavior or our users’ behavior that might make our customers more satisfied?” Here are five quick takeaways: Narrow your definitions.

User Testing 212

User Testing Customer Experience Feedback Software Research Software 212

The Product Coalition

SEPTEMBER 6, 2021

Customer experience isn’t just for products. As an employee, you provide customer experience to your manager, your colleagues, and your own employees. There are many things to take from it, but I mainly took the fact that you need to think about the customers from their point of view. Is it a great one?

Customer Experience 174

Customer Experience User Testing Customer Feedback Data Visualization 174

The Product Coalition

MAY 1, 2022

I realized that this is something that I do whenever I’m helping my consulting customers or the CPO Bootcamp participants to make strategic decisions. about the market, the customers, the product, the business, the plans ahead? One of the ways to test your numbers is to ask yourself what would happen if you don’t meet them.

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User Testing Customer Experience Product Research Definition 191

The Product Coalition

AUGUST 14, 2022

Bad Feedback Doesn’t Always Mean Your Product Is Bad Bad product feedback is a bummer. Products are always meant to serve someone, and if it wasn’t built for the person who gave you the feedback, there is no reason to feel bad about it. Here is a quick guide to strategic thinking about product feedback.

User Testing 158

User Testing Feedback Software Product Research Customer Feedback 158

The Product Coalition

JUNE 18, 2023

It took me time to understand that I need to present myself as a product leadership coach and product strategy expert rather than a consultant. With sales-led, which is also a bad name, the model means giving each customer exactly what they want and following the money. That’s the whole reason VCs invest in startups.

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Naming User Testing Weak Development Team Feedback Software 148

The Product Coalition

JULY 17, 2022

Product managers need to talk to customers. Here is what my boss once taught me about how to really listen to our customers. Photo by David Clode on Unsplash In SVPG’s Coach the Coaches workshop held last month in London, Marty Cagan talked about the fact that product managers must have direct access to customers.

Customer Experience 148

Customer Experience User Testing Workshop Data Visualization 148

The Product Coalition

NOVEMBER 17, 2024

It could be the difference between answering customer success’s questions about a newly released feature whenever they ask them and approaching them periodically to ask how the feature is being adopted and whether they need help. We want them to succeed; we are not here to test them. It’s all about ownership, right?

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User Testing Customer Experience Engineering Product Research 113

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Customer Experience 111

Customer Experience Customer Feedback Feedback Software User Testing 111

The Product Coalition

APRIL 18, 2021

But the truth is that even if you do need these big ideas in order to demonstrate leadership (and even that is not necessarily true ), the ideas themselves never show up in a void, out of nowhere. Product leadership deals with so many unknowns, that the absolute truth is not reachable in most cases.

Research Software 158

Research Software User Testing Leadership Weak Development Team 158

The Product Coalition

MARCH 13, 2022

Your Customers Don’t Want Your Product Of course, eventually, they do. As part of my consulting services , I listen to many sales calls that my customers have with their potential customers. And the customers are left confused. And the customers are left confused. Here we go. But that’s not how it begins.

Feedback Software 174

Feedback Software Demo Data Visualization User Testing 174

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Researchers, as data scientists were called back then, were saved for the “heavy stuff”, those that couldn’t be defined by simple functions by the product managers themselves. In algorithmic research, this is very prominent. Here’s how.

User Testing 158

User Testing Product Management Product Manager Data Visualization 158

The Product Coalition

OCTOBER 25, 2021

the research articles, the important topics and revelations, and as you move towards the end, the articles become lighter: interviews with celebrities, lifestyle pieces, and so on. Last week, one of my customers consulted with me on what is the best metric to trace for the migration from an old system to a new one.

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User Testing Magazine Product Research Research Software 192

The Product Coalition

OCTOBER 26, 2021

The team resents me and senior leadership supports me. What can I say, product leadership is a tough role to play. Suddenly, on a Monday afternoon, as I was just about to enter a consulting session with a customer, she sent the entire family a message saying that she wants to book a certain place and she needs an answer right away.

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Leadership Messaging Customer Experience Travel 186

The Product Coalition

DECEMBER 25, 2022

Your customers’ ecosystem has more impact on your ability to succeed than you might think. As a product leadership academy, we have many presentations. Since I’m a business customer of Google, I decided to open a support ticket. Your customers’ ecosystem impacts your product’s success more than you think. Here is why.

User Testing 146

User Testing Customer Experience Presentation Engineering 146

The Product Coalition

NOVEMBER 7, 2021

It can be with your CEO or anyone in the management team, with internal and even external customers, and honestly, with anyone important enough for their opinion to matter and make you change your plans. I’m talking about your customers. When you interview customers , you always need to convert what they said (e.g.

User Testing 176

User Testing Customer Feedback Feedback Software Customer Experience 176

The Product Coalition

OCTOBER 26, 2020

When it comes to the actual work products that product managers deliver: wireframes and user stories. considering all relevant points of view including the customers, the market, and the company itself. My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an When do they feel that they can no longer do it themselves?

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User Testing Definition CTO Product Research 160

The Product Coalition

OCTOBER 30, 2022

Her research and planning are so thorough, that she knows exactly which roads have sunsets you don’t want to miss and which activities happen only on the second Sunday of each third month, which happens to be precisely when she is there. a on Unsplash My mother is the best trip planner I know. The same happens with your roadmap.

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Roadmap Travel User Testing Leadership 147

The Product Coalition

JUNE 27, 2021

Once you created a first draft that you are happy with, it’s time to bring it to the market and iterate according to the feedback you get. But how can you test a strategy? For example, you might articulate the problem you solve in a certain way and want to know if your potential customers see it the same way.

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User Testing Product Research Product Strategy Strategy 100

The Product Coalition

NOVEMBER 13, 2023

A value creation lead in one of the VCs that I am working with told me that when they think about product-market fit they only relate it to companies at the seed stage, and in round A they consider them as the go-to-market (GTM) phase, assuming they have already found product-market fit. Here is how it works. It’s time to grow.

Product Strategy 147

Product Strategy Strategy User Testing Weak Development Team 147

The Product Coalition

DECEMBER 7, 2020

Leadership without authority is product management 101. Your goals are not to deliver products that your customers will love. The third tool, that you are a master at given that you are a product leader, is leadership without authority. My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an

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Leadership Strategy Product Strategy User Testing 95

The Product Coalition

AUGUST 13, 2023

But to truly solve customers’ problems, founders and product leaders must think beyond what they already know about the product. How to solve a certain customer problem? I like it because it forces you to think entirely about what the customer/user would like to have in this case and imagine everything is possible.

Customer Experience 147

Customer Experience User Testing Generative AI Books 147

The Product Coalition

MARCH 21, 2021

Taking risks is an inherent part of product leadership. For example, when you simply want to have something out there as quickly as possible, not because you want it to work well, but because you want to use it to learn something much more important about your customers. My free e-book “ Speed-Up the Journey to Product-Market Fit ”?—?an

User Testing 166

User Testing Feedback Software Construction Customer Feedback 166

The Product Coalition

DECEMBER 4, 2023

A value creation lead in one of the VCs that I am working with told me that when they think about product-market fit they only relate it to companies at the seed stage, and in round A they consider them as the go-to-market (GTM) phase, assuming they have already found product-market fit. Here is how it works. It’s time to grow.

Product Strategy 145

Product Strategy Strategy User Testing Weak Development Team 145

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

ProductPlan

JUNE 5, 2020

Key takeaways include product strategy , user research, and the UX/UI design process. The Product Executive Certificate is geared toward senior-level professionals with experience in a product leadership role. It explores product leadership fundamentals and managing growth, among other takeaways.

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Certifications Customer Experience Artificial Inteligence Product Management 114

Centercode

DECEMBER 26, 2019

As we discover the myriad ways organizations are building and optimizing their Customer Validation (CV) programs, our team here at Centercode is devoted to developing content that’s inspiring and useful across departments, roles, and industries. Below is a roundup of our favorite pieces of Customer Validation content from 2019.

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User Testing Customer Feedback Customer Experience Product Research 64

The Product Coalition

FEBRUARY 27, 2022

Only among my consulting customers , two companies recently hired a new VP of Product. By the way, while the tips here address specific challenges that product leaders face, many of them would apply to any kind of leadership position, and even to non-leadership positions, so feel free to forward it to friends who are currently on the move.

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Weak Development Team Leadership Data Visualization Positioning 167

The Product Coalition

JULY 16, 2023

My personal passion is to bring back this very important dimension into product management and leadership. Product Leadership Is a Business Role I make a distinction between product management and product leadership. Product management is the name of the profession and also a description of what some levels do.

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Strategy Product Management Product Manager Management 148

The Product Coalition

JANUARY 21, 2024

Product leadership is such a hard role, one of the hardest. Another reason that product management is such a challenging role, especially as you grow into product leadership, is that the only way for us to deliver results is through the actions of other people. Summaries are a very powerful leadership tool.

Analytic Tools 147

Analytic Tools Data Visualization Research Software User Testing 147

The Product Coalition

DECEMBER 5, 2021

Product leadership is about finding the right business opportunities to accomplish with the right product. I see my consulting customers having to make the exact same decisions. The people they talked to wanted to test their product, they loved what they saw, and were intrigued to hear and get more.

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Vision User Testing Startups Consulting 178

The Product Coalition

DECEMBER 31, 2023

Photo by Pixabay I recently led a product-market fit workshop at a known company in the Israeli tech industry. It is a well-established company, a leader in its domain, but it still needs to deliver new products to the market so product-market fit is a very relevant topic. At work, things are much more complex. But is it enough?

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User Testing Workshop B2B Leadership 144

The Product Coalition

JANUARY 5, 2021

Download the 71 Product Owner Interview Questions Ebook The free 71 Product Owner Interview Questions PDF is not merely listing the questions, but also contains background information on: Why the questions are useful in the process, and… A range of appropriate answers. Join us on February 3, 2021: Hands-on Agile #29: Scrum Guide 2020?—?Reloaded.

Product Research 136

Product Research Technical Advisors Customer Experience User Testing 136

Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. The short answer is YES.

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Product Research Feedback Software Analytic Tools Research Software 98

The Product Coalition

APRIL 10, 2022

Having the courage to speak up is one of the things that we are talking about in the leadership workshop that opens the CPO Bootcamp , for example. Every now and then I have a consulting customer where the CEO and the product leader (be it CPO, VP, or Head of Product) work with me together on a regular basis.

Data Visualization 174

Data Visualization User Testing Leadership Customer Experience 174