Sat.Aug 06, 2022 - Fri.Aug 12, 2022

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Top 9 user onboarding metrics

Mixpanel

User onboarding is a critical part of your product’s success. Without an effective and engaging onboarding process, adding and retaining customers becomes extremely difficult. By the end of the onboarding process, users should understand your product’s value, be on their way to getting started, and have everything they need to continue diving deeper into its functionality. .

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The Hierarchy of Needs for Outcome-Focused Product Teams

Dragonboat

Executive Summary I’ve said it before, and I’ll continue to preach that every company needs a Chief Product Officer (CPO). Someone must champion a portfolio management approach that optimizes outcomes across the entire organization. But becoming outcome-focused doesn’t happen overnight. It’s a journey. Like Maslow’s hierarchy of needs pyramid, each step of the way relies […].

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How SaaS “growth at all costs” costs us all

Gainsight

This was originally published on FastCompany. . My morning mental-health best practices include things to not check: My phone. My email. My stock portfolio. If you’ve accidentally done the latter lately, you know things are very different than they were a few months ago for SaaS stocks. While the next few quarters will likely be painful in terms of the correction vis-a-vis market value lost, jobs cut, and startups shutting down, most people knew this day was eventually coming.

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Trailblazing Women in Product Management: Lisa Yokoyama, Head of Product for Amex Digital Labs at American Express.

280 Group

For our next installment of the Women in Product Management Series I interviewed Lisa Yokoyama, Head of Product for Amex Digital Labs at American Express. To read the entire series on Women in Product Management make sure to sign up for our newsletter. How did you get into Product Management? . After undergrad , I went into the Peace Corps then worked at an international health NGO in DC.

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7 Pitfalls for Apache Cassandra in Production

Apache Cassandra is an open-source distributed database that boasts an architecture that delivers high scalability, near 100% availability, and powerful read-and-write performance required for many data-heavy use cases. However, many developers and administrators who are new to this NoSQL database often encounter several challenges that can impact its performance.

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Announcing our new guide ‘Supercharge Your Support: How In-context Support Can Boost Your Bottom Line’

Intercom, Inc.

10Today, retaining customers is more valuable than acquiring new customers. But facing economic uncertainty coupled with fewer resources, support teams need to work smarter, not harder to increase loyalty. Learn how in our new guide. In today’s digital era, customer expectations are rising but many support teams lack the modern tools and strategies needed to provide personal, efficient support at internet scale.

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How Johannes Gutenberg Can Make You a Better Product Manager

The Product Coalition

The story of how the first product of the information age was created and found product/market fit. During the 1400s, Europe was still recovering from the Black Death- with up to 2/3 of the population lost. The Church burned Joan of Arc burned on the stake. Many considered lenders vile. The average lifespan was only 35. Half of all people died before 16.

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What to avoid in product discovery

Product Management Today Submitted Articles

Jan Raz, Senior Product Director for B2B Portfolios, discusses the best way to handle new product discovery.

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Intercom included on the Forbes Cloud 100 for sixth consecutive year

Intercom, Inc.

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. This is the sixth year in a row we’ve been included on the list, demonstrating ongoing innovation and excellence. And it’s really just the start – we are working hard to deliver more and more breakthrough value for our customers by continuing to create new, different, and better ways for companies to connect with their

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Data management: store and share

Mind the Product

In the second of this two-part series on data management we look at how the data you collect should be presented and shared with stakeholders and why getting this right is important. We also look at how you can use data to make better roadmap decisions and how data can help with stakeholder management. The [.] Read more » The post Data management: store and share appeared first on Mind the Product.

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Platform Product Management Beyond Features: Introducing B-MAP for Platform Ecosystem Success

Traditional PM struggles with the complexities of platform ecosystems. B-MAP framework tackles this challenge. B-MAP goes beyond features, focusing on building, managing, adapting, and partnering to foster a thriving platform ecosystem.

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e-Justice Systems: The Robot Judge and the Consequences of its ‘Morals’

The Product Coalition

Let’s give consideration to the main issue of digital justice?—?the moral aspect of a robotic judge. The full-fledged introduction of AI systems in the field of law is hampered by a number of technical difficulties. However, most of them can be solved by optimizing existing algorithms or developing alternative technical solutions. A much more complex challenge of MVP development lies in the very notion of justice, which forms the basis of the institution of jurisdiction.

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Big Hairy Audacious Goals (BHAGs) Using Outcome-Focused Portfolio Roadmapping

Dragonboat

Executive Summary A BHAG (pronounced “bee hag”) stands for Big Hairy Audacious Goal. It’s a simple yet powerful phrase that teams immediately connect with. Consider the following examples: Starbucks: Become the most recognized & respected consumer brand in the world NASA: Land humans on the moon Amazon: Every book, ever printed, in any language, all […].

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Valuable insights at the right time: Determining the ideal level of design fidelity for user testing

Intercom, Inc.

At Intercom, one of our product development principles is think big, start small, learn fast. One of the ways we learn fast is by carrying out evaluative research to build confidence in the product design direction we’re pursuing. We often aim to get product concepts in front of users very early in the product development process, long before any code has been written.

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A minimum viable product is not always a startup’s most valuable player

Mind the Product

A common startup practice is to first create a minimum viable product (MVP). We did not build an MVP but waited until the product felt full-featured and mature before engaging with potential customers. In this post, we’ll explain why this approach worked. [.] Read more » The post A minimum viable product is not always a startup’s most valuable player appeared first on Mind the Product.

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Reimagined: Building Products with Generative AI

“Reimagined: Building Products with Generative AI” is an extensive guide for integrating generative AI into product strategy and careers featuring over 150 real-world examples, 30 case studies, and 20+ frameworks, and endorsed by over 20 leading AI and product executives, inventors, entrepreneurs, and researchers.

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When HiPPOs Use Their Power to Decide for Other People

Johanna Rothman

Many agile teams and product leaders assume they can make many product decisions on their own. They do have some constraints, such as “this kind of customer” and “these kinds of problems.” However, as the teams work together and explore the product, they assume they can decide on the designs and architecture. Product leaders assume they can plan and replan the product backlog, based on the team's learning.

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396: Product management experiences that prepare you to lead product – with Bella Renney

Product Innovation Educators

Lessons learned on a journey from schoolteacher to Head of Product. Most of the people that listen to this podcast have been in product management for several years. Many of them are in leadership roles, such as Product VPs, CPOs, and Heads of Innovation. But many others listen as well. Some are new in their product management careers, and others listen to this podcast because they are considering a career in product.

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10 Key Customer Success Roles and Responsibilities for SaaS CS Managers

Userpilot

Since customer success roles are relatively new, companies don’t always have a clear idea of what responsibilities are appropriate for a customer success manager (CSM). As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success. So whether you’re hiring for a customer success (CS) position or applying for a role in this department, this guide will give you clarity on what CS managers do

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Introducing the Product-led Certification Course by Pendo and Mind the Product

Mind the Product

To help product managers build a deeper knowledge of and experience with product-led tactics, we worked with our friends at Pendo to create the Product-led Certification Course: a three-hour, self-paced course that teaches the fundamentals of being a product-led organization and specific tactics you can start implementing at your own company. [.] Read more » The post Introducing the Product-led Certification Course by Pendo and Mind the Product appeared first on Mind the Product.

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Entity Resolution Checklist: What to Consider When Evaluating Options

Are you trying to decide which entity resolution capabilities you need? It can be confusing to determine which features are most important for your project. And sometimes key features are overlooked. Get the Entity Resolution Evaluation Checklist to make sure you’ve thought of everything to make your project a success! The list was created by Senzing’s team of leading entity resolution experts, based on their real-world experience.

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What are the Gestalt Principles, and why are they important for UX?

TryMyUI

It is critical to understand the fundamentals of design in order to meeting the customer's needs and create an efficient user interface. The Gestalt Principles are some of the most important pieces of knowledge for any designer and have real impacts on how the user interprets information. This article will define the Gestalt Principles and analyze how they’re impactful for UX and UI.

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Behind the Roadmap with Productboard’s Sophie Lalonde

ProductBoard

This post is the first of a brand new video series to understand what goes on behind the roadmap – it’s an inside look at the life of product managers. Watch the full first video with Productboard’s own Sophie Lalonde here and keep an eye out for upcoming installments! The road to product management as a career isn’t always a straightforward one, and that’s why we’re taking you Behind the Roadmap.

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Customer Insight 101: How To Collect Data and Improve the User Experience in SaaS?

Userpilot

What is customer insight, and why is it essential for SaaS companies? As a product manager, you should collect customer insights to understand how users feel about your products and services. What part of the user journey makes them happy or upset? And much more. Collecting customer insights helps you deliver best-in-class solutions and improve customer experience.

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SUNDAY REWIND: Behind every great product by Marty Cagan

Mind the Product

In this Sunday Rewind we look back at Marty Cagan’s opening keynote from mtpcon London 2016, where he shares his thoughts on what makes a great product manager by looking at the people behind some great products. Behind every great product there is always someone who works hard to solve incredibly difficult problems. In this [.] Read more » The post SUNDAY REWIND: Behind every great product by Marty Cagan appeared first on Mind the Product.

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The Big Payoff of Application Analytics

Outdated or absent analytics won’t cut it in today’s data-driven applications – not for your end users, your development team, or your business. That’s what drove the five companies in this e-book to change their approach to analytics. Download this e-book to learn about the unique problems each company faced and how they achieved huge returns beyond expectation by embedding analytics into applications.

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How to design a referral program

Andrew Chen

Above: Dropbox’s innovative growth initiative — A referral program to give/get storage. Why a referral program? Referral programs — the “give $5, get $5” offers you see in many apps — have become popular in recent years. They have big advantages over paid marketing channels, in that you give your CAC to your users, who then spend it within your product, as opposed to handing it over to Google or Facebook.

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Finding a UXR Mentor or Coach: How, Why, and Where

UserInterviews

A career path in UX can be personal and at times overwhelming—but a mentor or coach can help you achieve your goals. Here’s how to find one.

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What is Customer Perceived Value in SaaS and How to Improve it

Userpilot

Understanding customer perceived value in SaaS is the gateway to nailing down your pricing and value prop – boosting revenue and customer success. In this article, we cover what exactly customer perceived value (CPV) is, how to calculate it, and the best strategies to increase perceived value and skyrocket product growth. Let's get started. TL;DR.

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Evidence-based product decisions (Part 2 of 2) – Itamar Gilad on The Product Experience

Mind the Product

In this week's podcast episode, we jump right back into where we left off in part two of this series with experience product coach Itamar Gilad. We carry on discussing evidence-based decisions, and how this approach can enable teams to achieve key product goals. [.] Read more » The post Evidence-based product decisions (Part 2 of 2) – Itamar Gilad on The Product Experience appeared first on Mind the Product.

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The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data and AI

Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)

Embark on a transformation journey into the heart of the data ecosystem! This webinar is your gateway to a deeper comprehension of the foundations that drive the data industry and will equip you with the knowledge needed to navigate the evolving landscape. Delve into the diverse use cases where data analytics plays a pivotal role. We’ll explore how these applications are transforming with the introduction of Gen AI, and discuss the anticipated use cases for 2024 and beyond.