Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Technical Review Research Software 118

Intercom, Inc.

JANUARY 20, 2022

Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. It’s just a fact that if you’re coming from a very large, monopoly serving primarily governments, speed isn’t the same thing there.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

AUGUST 6, 2020

You’re creating the Q&A platform plus the terms of how we want to govern the community or how the community governs itself. Jordan: You talk about governance. Obviously efficiency is the name of the game there, and people hate being distracted and context switching and not having access to information in real time.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Mixpanel

MARCH 30, 2023

Implement data governance best practices It’s hard to work with messy data. If you can implement data governance best practices in the beginning, your product analytics tool will be far easier to work with (and give you better insights). And it’s equally hard to go back and fix messy data.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 105

Mind the Product

SEPTEMBER 5, 2018

I’ve created a diagram to help explain, simply, what makes a good roadmap in government but I think it helps in any context. You might want to acknowledge your product’s context by adding things like your vision, business goals, product name, and logo – as a minimum.

Roadmap 178

Roadmap Research Software Technical Review User Testing 178

UX Planet

JUNE 13, 2025

I could write one more story about stepping beyond product design into roles like product management, service design (or CX), or even bigger leaps into academia, research, design for government, or, who knows, politics. (If So what should you look out for in that transition? At first, being the only designer can even feel liberating.

User Testing 66

User Testing Data Visualization Customer Experience Research Software 66

Product Management University

NOVEMBER 21, 2022

Your HCM portfolio is sold across a variety of industry verticals like healthcare, retail, manufacturing, hospitality, banking, government, etc. In a product portfolio management organization, product portfolio managers oversee a group of product managers and are responsible for the performance of the portfolio in named market segments.

Management 130

Management Management Research Software White Paper 130

UX Planet

JUNE 30, 2025

Meanwhile, countries like UAE have national AI strategies and even government services powered by generative AI, thus boosting adoption. Critically, bank leadership is on board — according to an Ernst & Young survey, “nearly every bank’s board now stamps ‘yes’ on generative AI” initiatives. In 2024, U.S. and global leaders.

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Userpilot

MAY 30, 2024

Eric Ries is a name synonymous with innovation and startup success. Drawing on his experiences with various organizations, including nonprofits and governments, Eric presents techniques that foster sustainable growth and long-term impact.

Webinar 105

Webinar Books Data Visualization Feedback Software 105

The Product Coalition

DECEMBER 29, 2022

Seemingly glad I asked, she cautioned me, “An advisory board is not the same as mapping and influencing your stakeholders or setting up governance. She continued, “Governance meetings are often filled with polite, reserved leaders who make decisions but haven’t necessarily sat in your shoes or solved similar problems in the past.

Feedback Software 78

Feedback Software Government Strategy Product Strategy 78

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. But you need to make sure that you’re aligned with the sales leadership. That’s the dream, that’s the vision.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

It would include customer support, along with buying a domain name, along with building a peak feature, because there were four of us and there was that sort of chaotic sense of everyone does everything. But you need to make sure that you’re aligned with the sales leadership. That’s the dream, that’s the vision.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

JUNE 3, 2021

I strongly believe that human skills like those listed above are meta skills that are just as essential to product management and leadership as more traditional skills like strategy development, data analytics, roadmap development, etc. But why even ask the question in the first place? 5 things that I bet you didn’t know about Empathy.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Modus Create

AUGUST 22, 2022

Similarly, you also need to define the hierarchy logic, i.e., what rules govern the relationship across different issue levels. Give your new Advanced Roadmaps level a name, then use the dropdown in the Jira issue types column to associate it with an issue type. Again, this will vary from one team to another. Feedback and Iteration.

Data Visualization 75

Data Visualization Feedback Software Analytic Tools Reporting Tools 75

Userpilot

MARCH 7, 2024

of leadership roles. I wanted to learn more about what challenges are deterring women from entering leadership career paths in tech. There are very few women in leadership positions and there is a reason for that – it’s not random. Again…Why? Maybe because it’s harder for them. The opportunities should be the same.”

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Agile Velocity

JANUARY 13, 2022

However, this often means there is no core leadership or guiding coalition, so it results in ‘pocket agility’ with localized benefits and incoherent practices and processes that are hard to sustain or optimize. . It could also result in top-down governance and enforcement, with the focus being more on ‘doing’ and not ‘being’ agile.

Agile 59

Agile Feedback Software Data Visualization Leadership 59

The Product Coalition

APRIL 1, 2018

They lived among themselves with little interaction with cities around except for trades and government duties. For me, this book has been Tribal Leadership. Dave Logan, Tribal Leadership author explains the mechanics of group formations and also the different levels of interactions.

Analytic Tools 60

Analytic Tools Customer Experience Feedback Software Telecommunications 60

PMLesson's Ace the PM Interview

MAY 20, 2025

Why this resume works Strong Leadership Focus: This resume highlights significant leadership roles, such as scaling teams from under 100 to over 6,000 employees and generating $600M in revenue. Data Reliability & Security : Implements monitoring, validation, and governance practices to maintain data integrity and security.

Data Visualization 52

Data Visualization Analytic Tools Engineering Reporting Tools 52

The Product Coalition

FEBRUARY 26, 2022

One particular example, UpBank, I’d argue one of the most underrated and successful software companies in Australia, only has Product Designers with one single product leadership role. So wrapping a compensation program around that could be tricky to govern. Do you see the problem? Can you list them perhaps?”

User Testing 201

User Testing Weak Development Team Customer Experience Customer Feedback 201

Gainsight

OCTOBER 1, 2021

Over time, CS evolved when more CSMs and CS leadership looked to improve and standardize its practices, processes, and procedures. . CS Ops Leadership. Getting down in the trenches also indicates a passion for leadership and work. And authentic leadership is not about demands and commands but influence. .

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

The Product HQ

JUNE 10, 2024

Becoming an effective Scrum master requires a thorough understanding of the agile Scrum principles and Scrum values that govern Scrum team productivity. Communication Skills In any leadership position, effective communication is a transferable skill that helps to support teams and encourage feedback and innovation.

Reporting Tools 52

Reporting Tools Feedback Software Management Management 52

Iteratively Blog

DECEMBER 17, 2020

As the bridge between your data consumers (product managers, product teams, and analysts, namely) and your data producers (engineers), you can help develop and manage data validation that will improve data hygiene all around. However, just because data leads don’t own their pipeline from data design to commit doesn’t mean all hope is lost.

Data Visualization 40

Data Visualization Weak Development Team Analytic Tools User Testing 40

The Product HQ

JUNE 20, 2024

Why do you wish to work in [insert company name]? For example, in my last role as the product manager, I delivered a product in the most challenging circumstances with my technical knowledge and leadership style. Leadership and Management Questions Product managers are always leaders, even at the base of their careers.

Technical Review 52

Technical Review User Testing Product Research Customer Experience 52

Userzoom

APRIL 18, 2018

I recently chatted to Joachim Farncombe, Digital Product Owner at Friends of the Earth about what GDPR means for one of the biggest names in the charity sector. Was there any kind of messaging around, “This is a government-mandated thing. So obviously: first name, second name, postcode, phone number, easy.

User Testing 73

User Testing Product Research Testing UX 73

ProductPlan

JULY 1, 2021

Inertia, process, bureaucracy, and governance are often cited as the primary hurdles. You see which names are being dropped, who people defer to, who made previous critical decisions or threw up roadblocks. Most organizations are resistant to change by default. But fear and uncertainty also play an often unspoken-yet-prominent role.

Weak Development Team 66

Weak Development Team Management Management Roadmap 66

Brian Balfour

SEPTEMBER 26, 2017

At one company, it may be another name for marketing. How long have they been in a leadership role at this company? If you scroll to the bottom of my Work with Me page, you can see that I outline the principles that govern my team at Reforge. Check your email to get a link to your customizable Growth Interview Prep Worksheet.

User Testing 65

User Testing Product Research Customer Experience Customer Feedback 65

PMLesson's Ace the PM Interview

MAY 11, 2022

Communication, Collaboration, and Thought Leadership One of the most critical skills for any Cloud Architect is collaboration and communication. This includes networking, virtualization, identity, security, business continuity, disaster recovery, data platforms, and governance. Schedule an exam on the Microsoft website here.

Certifications 52

Certifications Data Visualization Software Development Software Developers 52

PMLesson's Ace the PM Interview

APRIL 25, 2022

The government estimates between 50-70% of small businesses closed. Task: I took it upon myself to put together a Communication and Government Affairs team. Our campaign inspired other thought leaders in the government to take action and tell their constituents to shop local. What's your leadership style?

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

Business of Software Conference

DECEMBER 11, 2019

The second part of it is a lot of times company’s senior leadership don’t really like the idea. It makes it very very easy and simple for leadership to understand when things are to come what date is going to happen on and then didn’t they love that routine. My product involves medical records and is governed by HIPAA.

Agile 61

Agile Weak Development Team Feedback Software Reporting Tools 61

Business of Software Conference

OCTOBER 29, 2018

Resources surprisingly comes from the US government va.gov/pbi/quaestions.asp is the link here and it has a lot of those. Namely, how are they, what is, was the team working on and how is it going in particularly we want them to label what those things are. If you’re looking for better questions, one of the best things.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Business of Software Conference

OCTOBER 23, 2019

My name is Bruce McCarthy. So I have this method that I call shuttle diplomacy which is essentially named after our former Secretary of State Henry Kissinger who managed to negotiate a cease fire in 1972 between Egypt and Israel when neither party would speak to each other or recognize each other’s governments.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Product Research 61

Johanna Rothman

JULY 20, 2021

Which is why we see so much deadly “agile” in name only.). Which Policies and Procedures Govern Which Decisions? This is a part of the series of intermittent leadership tips. The post Leadership Tip #11: Substitute the Word Trust for Empower appeared first on Johanna Rothman, Management Consultant.

Leadership 143

Leadership Agile Workshop Government 143

Mind the Product

NOVEMBER 9, 2017

They also have really fun names that help excite people about the process: Courtesy of Lisa Long / Telenor. Product Portfolio Governance. Of course to oversee this process, and make sure successful ideas get the funding and resources they need, you need some form of governance. Enjoy what you’ve read?

User Testing 159

User Testing Product Research Management Management 159

Intercom, Inc.

SEPTEMBER 26, 2019

And that’s why, when I list off Windows, iOS, Facebook, those are some of the biggest names. From there we actually built some enterprise capabilities that customers wanted around governance and compliance. They shaped the industry because they figured out how to build a platform. But the way that you do it is in multiple stages.

User Testing 170

User Testing Customer Experience Data Visualization Weak Development Team 170

ProductPlan

SEPTEMBER 8, 2021

How did this upstart go from a novel e-commerce bookseller to a household name and abroad? It provides: “on-demand cloud computing platforms and APIs to individuals, companies, and governments, on a metered pay-as-you-go basis. The name comes from the idea that no team should be so big that two pizzas couldn’t feed everyone.

Product Strategy 87

Product Strategy User Testing Strategy Technical Review 87

Sachin Rekhi

JANUARY 11, 2010

His vision for PayPal was no less than to become "the Microsoft of payments, the financial operating system of the world" and he often talked about solving corrupt government practices of inequitable wealth distribution through his simple online service. Peter Thiel is no doubt a man with a big vision.

Reporting Tools 60

Reporting Tools Systems Review Startups Vision 60

People-First Product Leadership

SEPTEMBER 17, 2023

Welcome <insert name> We are thrilled to have you join the <insert name> team! Get a high level understanding of Product @ <insert company name> Meet with individuals noted below. Use the information as a checklist for getting yourself the context and understanding needed within the first 30 days.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52