Mind the Product

SEPTEMBER 6, 2018

Scale can come in many different shapes and forms, and typically falls into the following categories: technology, people, process. It is often assumed that technology is the hardest to solve for, but it becomes unnecessarily harder or even impossible to solve with inaccurately captured personas and use cases.

Enterprise 180

Enterprise Customer Feedback Customer Experience User Testing 180

Mind the Product

SEPTEMBER 19, 2019

I paid a professional copywriter £200 to do mine and have since had leads for Google, McLaren Technologies and more land in my inbox. If you’re still not sure where to start, go get a copy of Pieter Levels’ Bootstrappers Handbook and follow the exercises at the end of each chapter.

Feedback Software 154

Feedback Software Product Manager Product Management User Testing 154

Business Acumen Institute

MAY 8, 2023

While there is certainly promise in technologies that can contribute to many areas, such as reading, writing, speaking, and even product design, we cannot ignore some basics, including reading, writing, and math. Pick up a copy of The Business Acumen Handbook or visit our site (business-acumen.com) to learn more.

Artificial Inteligence 52

Artificial Inteligence Finance Research Software User Testing 52

The Secret PM Handbook

JULY 30, 2018

The path will be the technologies you’re going to bring to bear, the actions you’re going to take the mitigate the risks, and the overall project management approach you’ll take. The post Persuasion Tips For Product Managers appeared first on The Secret Product Manager Handbook.

Product Manager 170

Product Manager Product Management Management Management 170

TechEmpower - Product Management

AUGUST 7, 2023

Exploring new technologies? Instead, given a startup project, they’ll default to building everything in-house, using technologies that they’re already familiar with. This is especially true when a founder has a strong vision but limited knowledge of the technology needed to make it a reality. What does the role demand?

CTO Coach 104

CTO Coach Fractional CTO CTO Fractional VPE 104

Modus Create

NOVEMBER 7, 2024

Why cybersecurity is central to compliance As organizations increasingly rely on AI and other advanced technologies, the risks associated with data breaches, cyberattacks, and unauthorized access have become more significant. Failure to comply can result in significant penalties.

Artificial Inteligence 40

Artificial Inteligence Reporting Tools Research Software Data Visualization 40

Agile Velocity

MAY 14, 2020

They are key inputs for your business and technology discussions around WHAT to work on. An Agile transformation is a rethinking and reworking of how your organization engages technology, people, and processes to achieve specific business outcomes. From organizational silos to legacy technology. The DevOps Handbook (Book).

Agile 98

Agile Feedback Software Analytic Tools Data Visualization 98

Intercom, Inc.

JULY 12, 2018

To help codify his learnings throughout those experiences and share the most repeatable frameworks, he’s published the High Growth Handbook , available from Stripe Press on Tuesday, July 17. Congratulations on the High Growth Handbook. Adam Risman: Elad, welcome to Inside Intercom. How do I buy a company for the first time?

Technical Advisors 120

Technical Advisors Weak Development Team Startups Reporting Tools 120

Mind the Product

SEPTEMBER 19, 2019

I paid a professional copywriter £200 to do mine and have since had leads for Google, McLaren Technologies and more land in my inbox. If you’re still not sure where to start, go get a copy of Pieter Levels’ Bootstrappers Handbook and follow the exercises at the end of each chapter.

Feedback Software 96

Feedback Software Product Manager Product Management User Testing 96

Modus Create

DECEMBER 10, 2024

William Reyor, Director of Security at Modus Create and co-author of Defensive Security Handbook, 2nd Edition , emphasizes that overlooking GRC can expose organizations to significant risks, including financial loss, reputational damage, and compliance violations. How much should I invest to fend off disruption from new players?

Reporting Tools 40

Reporting Tools Research Software Data Visualization Technical Advisors 40

Gainsight

JULY 6, 2021

Whether you have five customers or five thousand, developing efficient processes by leveraging technology and automation platforms can help extend your reach into your customer base, defining your organization’s best practices. Best practices are defined as operational processes that are generally considered the most effective.

Artificial Inteligence 73

Artificial Inteligence Feedback Software Reporting Tools Data Visualization 73

Intercom, Inc.

FEBRUARY 25, 2021

Some of the feedback that I’ve gotten is really the feedback I hoped for, that it’s become a handbook, a guide. But using technology or embracing something like automation doesn’t mean you’re taking away from listening. How’s the response been? Annette: It’s been amazing.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

Intercom, Inc.

SEPTEMBER 19, 2019

When not writing his sales handbook, he’s been overseeing the change from Close.io Teaching them your technology, your product, the process, the customer: all that is easy. Jeff Bezos, as a founder, as a CEO of a technology company, has just been insanely consistent in the way Amazon set their North Star. to Close.com.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

The Secret PM Handbook

AUGUST 22, 2016

And oh, yeah: Building a solution – addressing the customer’s problem effectively with technology, with enough differentiation that it’s possible to sell successfully. Tools for building the solution and managing that process are a dime a dozen. But tools that help me with all those other things?

Research Software 170

Research Software Feedback Software Product Manager Product Management 170

The Secret PM Handbook

SEPTEMBER 20, 2016

What technology would be used, or how it would interact with other existing features to make sure no value is lost? You could start by describing how the user would experience the feature, how it would help his or her day-to-day life. Or you could start by writing down some technical constraints on the feature.

Product Manager 170

Product Manager Product Management Management Management 170

Lenny Rachitsky

NOVEMBER 26, 2023

Tom was previously the VP of Product at Snap and the chief technology officer of Pandora. He began his career in engineering at Apple, where he helped build key features that remain in iOS today.

CTO 52

CTO Product Research Leadership Startups 52

The Product Coalition

AUGUST 26, 2019

Øystein Eggen from the Norwegian University of Science and Technology explained the process beautifully. For example, capabilities and technology required to perform these defined functions. Check out GitLab’s handbook on how they run the company, and Shopify’s design system Polaris for great examples of such libraries. ??

Feedback Software 64

Feedback Software Customer Experience User Testing Data Visualization 64

Hutwork

MARCH 19, 2018

Each product iteration is different, technology is ever evolving, and work environments change as well. The Plugged-In Manager: Get in Tune with Your People, Technology, and Organization to Thrive. Management books normally discuss processes and people and skip over technology. A true teacher would never tell you what to do.

Books 67

Books Research Software Feedback Software Product Manager 67

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. The technology and platforms both Sales and CS use often have similar capabilities. Core CSM competencies. Skills such as: Understanding the Customer Lifecycle and Journey Map.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Userpilot

AUGUST 25, 2024

To become a product support specialist, start by obtaining a bachelor’s degree in computer science, information technology, or a related field. Develop strong communication and problem-solving skills, and familiarize yourself with the specific products and technologies used by potential employers.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Bain Public

DECEMBER 14, 2021

As the technology industry continues to grow, so much product managers so they don't fall behind. The Innovator's Dilemma: When New Technologies Cause Great Firms to Fail (Management of Innovation and Change) by Clayton M. Our approach, product, expert advice and coaching helps entangle complex technology, people and roadmap dynamics.

Books 52

Books Research Software Product Research Reporting Tools 52

freshtrax

JANUARY 24, 2025

Michael Margolis and his team also put together a handbook called Learn More Faster , which is available as a free PDF and has been a go-to resource for me lately. This episode titled “ Finding Your Bullseye Customer ” stood out because Michaels insights on UX research aligned with many of the practices my team and I use at btrax.

Data Visualization 52

Data Visualization Customer Feedback User Testing Research Software 52

Gainsight

MARCH 9, 2020

As the authors of The Customer Success Professional’s Handbook , Ashvin and Ruben are two of the world’s foremost experts on the emerging customer success movement, its role in modern business, and best practices in both strategy and tactics. That will help you make the case to create a separate CS team.

Reporting Tools 52

Reporting Tools Technical Review Data Visualization Customer Experience 52

Arkenea

MARCH 15, 2025

However, they are unable to interpret patient data without the help of humans or other technologies. In health care, different compatible information technology systems and software applications must efficiently communicate with each other. Providers will also be able to use technology to understand any outbreak that happens to occur.

Healthcare 52

Healthcare Reporting Tools Analytic Tools Software Review 52

Sequent Learning

SEPTEMBER 4, 2019

Take a look at the book Business Model Generation: A Handbook for Visionaries Game Changers, and Challengers by Alexander Osterwalder and Yves Pigneur. Product managers must also comprehend the characteristics of the marketplace and, to a varying extent, the underlying technology (the domain in which they work).

Customer Experience 63

Customer Experience Research Software Product Manager Product Management 63

The Product Coalition

OCTOBER 22, 2018

Times have changed and technology has shifted power to the user. A good comparison would be a support SLA or section in an employee handbook. spread across your CRM, stuck in support tickets or your latest project management tools and in spreadsheets owned by your customer-facing teams.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Product Bookshelf

JANUARY 3, 2017

Knapp argues that a good enough prototype will get you the answers you need because if you “get that surface right…you can work backward to figure out the underlying systems or technology.” Sprint is a how-to handbook for using prototypes to facilitate answering key product and service questions.

User Testing 48

User Testing Product Research Feedback Software Testing 48

Imaginary Cloud - Design

MAY 22, 2019

Service design is, as the Service Design Network puts it, " to choreograph the processes, technologies and interactions driving the delivery of services, using a human-centred perspective (.) " ( Routledge Handbook of Participatory Design ). What is service design?

Research Software 59

Research Software User Testing Weak Development Team Customer Experience 59

Gainsight

MAY 10, 2021

Mary was also a contributor to Gainsight’s CCO, Ashvin Vaidyanathan, and Ruben Rabago’s The Customer Professional Handbook. Erika gives the POV from a multi-cloud application security and delivery company whose technology powers everyday consumer behavior like streaming videos on mobile devices and online banking.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52

Imaginary Cloud - Design

JULY 2, 2020

However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. If you provide detailed UX or UI advices, you will become obsolete once a new technology gets trendy, or once an unexpected world event changes user behavior.

Books 52

Books Technical Review Research Software Data Visualization 52

Userpilot

JULY 13, 2021

This is more effective than an employee handbook since humans tend to retain more information when they actively participate in something, as opposed to passive reading. The age of the technology sometimes shows itself, notably in the range of UI elements that are available code-free.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

AUGUST 28, 2024

Continuous learning and adapting to new customer success trends and technologies are crucial for advancement. Each role requires a mix of customer-centric skills, product knowledge, and strategic thinking, with progression often involving increased responsibility, leadership, and influence within the company.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Customer Feedback 52

Userpilot

AUGUST 30, 2024

Continuous learning and adapting to new customer success trends and technologies are crucial for advancement. Each role requires a mix of customer-centric skills, product knowledge, and strategic thinking, with progression often involving increased responsibility, leadership, and influence within the company.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Research Software 52

Userpilot

AUGUST 28, 2024

Continuous learning and adapting to new customer success trends and technologies are crucial for advancement. Each role requires a mix of customer-centric skills, product knowledge, and strategic thinking, with progression often involving increased responsibility, leadership, and influence within the company.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

MARCH 18, 2021

There are probably already some customers familiar with your technology, and they can skip the tour and explore the product on their own. Giving the customer a set of options. This tactic works if you are a solution in a crowded market like Market Muse.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Lenny Rachitsky

APRIL 20, 2025

Don’t fear AI replacing developers—instead, recognize that AI tools increase the ROI of technology investments, potentially leading to more engineering hiring at companies with ambitious tech goals. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com. Lenny may be an investor in the companies discussed.

Software Review 84

Software Review Technical Review Data Visualization Development 84

Intercom, Inc.

DECEMBER 19, 2018

In the face of this technology, businesses have three options – ignore it, see adoption as a box-ticking exercise or embrace it and think long-term. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.”

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150