The Product Coalition

MAY 3, 2021

Introducing the simple roadmap Like many product people I’ve experimented with lots of different roadmap formats over the years. Four elements of the simple roadmap The simple roadmap has four key elements; 3 x time horizons Themes Customer outcomes Business outcomes The simple roadmap must fit on one page with a reasonable size font.

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Roadmap Customer Experience Weak Development Team Vision 182

Mind the Product

SEPTEMBER 14, 2018

The problem in managing innovation arises because companies don’t understand the differences in levels of uncertainty at different time horizons of the product lifecycle. The New Horizon Framework. In the concept of “horizon planning”, there are three horizons that we should be developing products for.

Customer Experience 171

Customer Experience User Testing Customer Feedback Product Research 171

eG Innovations

MARCH 19, 2021

One of the most popular technologies for digital workspaces is VMware Horizon. In this blog, we discuss the top performance challenges that administrators of VMware Horizon deployments have to tackle. What is VMware Horizon? Instant Clones and App Volumes technologies in Horizon enable fast and on-demand delivery of desktops.

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Analytic Tools Reporting Tools Data Visualization Customer Experience 98

eG Innovations

MARCH 26, 2021

In an earlier blog post, we had discussed the major challenges that VMware Horizon admins encounter when supporting VMware Horizon-based virtual applications and virtual desktops. 3 Delivering End-to-End Insights Covering Every Tier of the Horizon Deployment. Monitoring the User Experience of VMware Horizon Users.

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Reporting Tools Analytic Tools Data Visualization Software Review 105

Gainsight

OCTOBER 4, 2023

Enter Horizon AI. What’s Horizon AI? Horizon AI is Gainsight’s integrated artificial intelligence. Let’s dig into the history of how Horizon AI came to be, what problems it currently solves, and the new features we’re introducing to help Customer Success Managers (CSMs) work more efficiently and effectively.

Analytic Tools 52

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Alchemer Mobile

JANUARY 4, 2023

People call it customer experience (CX), employee experience (EX), voice of the customer (VoC), feedback management (EFM), survey software (SS), or experience management (XM). With Apptentive, we extend the platform to engage customers and employees where they show up; in the mobile applications and experiences that they love.

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Feedback Software User Testing Customer Experience Customer Feedback 130

UX Planet

MARCH 5, 2024

AI as a collaborator, not a competitor So, when I think about integrating AI into the design processes, it’s not just a technological leap; it’s a step towards expanding our creative horizons. After all, it’s people, with our rich tapestry of emotions and experiences, who interact with the products and services we create.

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Intercom, Inc.

MAY 25, 2022

If you’re short on time, here are a few quick takeaways: While short-term strategies are more into focus right now, don’t lose sight of the horizon. “Companies should think about pulling more people onto Horizon one. But what’s important is to not lose sight of horizon two.

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User Testing Product Research Roadmap Customer Experience 138

The Product Coalition

NOVEMBER 11, 2022

Here’s how it works: Use the reference image above to sketch a playing field on the board, marking the single, double, triple and home-run bases, then set a time horizon for the exercise (never heard of time horizons? Read this short post ). And that means fewer surprises and misalignments down the road once the work has begun.

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Product Talk

MARCH 11, 2020

Additionally, longer-horizon research projects tend to generate a lot of data. Consider your experience reading the news. Longer-Horizon Research Plays a Role. If you have the luxury of a team that can conduct longer-horizon research, be sure to use their expertise. Even if both parties do the same thing.

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User Testing Customer Feedback Customer Experience Product Research 190

Intercom, Inc.

AUGUST 23, 2022

“93% of customers are more likely to remain loyal to companies with excellent support” Your support experience is an opportunity to delight your customers – by better educating them and resolving their issues, you can improve the relationship they have with your brand. But what makes a support experience worthy of loyalty?

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Customer Experience Data Visualization Customer Feedback Customer Communications 211

Mind the Product

NOVEMBER 21, 2019

I’ve found McKinsey’s three horizons is helpful. My take on it is: Horizon 1 is established opportunities, our mature products. Horizon 2 is emergent opportunities, our products in growth and introduction. Horizons 3 is ideas in the research phase and development phase. We cap investment for each horizon.

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Reporting Tools User Testing Research Software Product Research 143

Roman Pichler

SEPTEMBER 18, 2017

Planning Horizons and Planning Model. Bring me that horizon,” says Jack Sparrow at the end of the movie The Curse of the Black Pearl while steering his pirate ship into the open waters. But in product management, there are several horizons that need to be considered—how many depends on the product planning model you use.

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The Product Coalition

AUGUST 8, 2023

This experience emphasized the need for a balance — understanding the technical side but communicating it simply. Each new piece of customer feedback, each pivot, can shift the horizon. At first, I leaned heavily on technical jargon, missing the mark with marketers. Simplifying is key in sensemaking.

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The Product Coalition

FEBRUARY 5, 2021

and, How do you impart your experience and toolkit onto your team? Take coaching your Product Managers for example: do I a) step in and help a junior Product Manager have a successful first launch, or b) let them fail so they can learn from the experience? This is often a paradigm shift for people who move into the role.

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Lenny Rachitsky

MARCH 17, 2024

At Facebook, Noam helped establish the New Product Experimentation team; at Thumbtack, he was chief product officer; and at YouTube, he was one of the early product leaders overseeing the consumer experience. Listen now on Apple , Spotify , Overcast , and YouTube. Find the transcript for this episode and all past episodes at: [link].

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Research Software ChatGPT User Testing Product Management 103

The Product Coalition

SEPTEMBER 11, 2023

While they initially gained fame in the world of art and gaming, NFTs have rapidly expanded their horizons. The emergence of NFT art galleries and virtual museums has further elevated the experience, making art accessible to a global audience. Innovations are on the horizon, waiting to redefine how we interact with digital ownership.

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eG Innovations

AUGUST 18, 2022

With comprehensive support within eG Enterprise for all the major vendor stacks including Citrix , VMware Horizon , Microsoft RDS and Azure Virtual Desktop , Amazon WorkSpaces , and AppStream 2.0, Citrix Workspace App, Horizon client, etc.). Figure 1 below shows a typical VMware Horizon-based VDI infrastructure.

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The Product Coalition

SEPTEMBER 19, 2023

Just as the Internet changed the way we interacted with games, Web3 is redefining the entire gaming experience. These gamers are accustomed to a world where in-game assets are transient and confined to a single gaming experience. Expanding the Horizon Web3 gaming opens up a universe of possibilities for traditional gamers.

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Customer Experience Government Technology Development 124

Mind the Product

MAY 12, 2021

Read more » The post How to create a product strategy – Nacho Bassino on The Product Experience appeared first on Mind the Product. Stream makes it easy to give your users the perfect experience, right inside your own app. McKinsey Three Horizons of Growth Model ? McKinsey Three Horizons of Growth Model ?

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eG Innovations

AUGUST 9, 2022

Customers and service providers can use our solutions in different ways along with VMware technologies: For Monitoring VMware Horizon Digital Workspaces: Over the years, VMware Horizon has emerged as one of the key technology options for delivering virtual applications and desktops. Our partnership with VMware goes a long way.

Analytic Tools 52

Analytic Tools Data Visualization Customer Feedback Enterprise 52

Product Innovation Educators

JUNE 3, 2019

Mapping current products, future ideas, and quick experiments as product managers. She just needed to switch her terminology from managing programs to managing products and put her experience in the right context for the new company. Horizon 1 is the products that are cash cows and delivering right now.

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Roadmap Customer Experience Construction Management 93

The Product Coalition

MARCH 8, 2024

The digital revolution is no longer a distant wave on the horizon, but a powerful tide reshaping every industry. Digital transformation empowers businesses to deliver experiences that exceed expectations, fostering loyalty and driving growth. Failure to meet these expectations can lead to customer churn and missed opportunities.

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Enterprise Research Software Feedback Software Strategy 130

AB Tasty

MARCH 9, 2023

With Google Optimize’s retirement on the horizon, companies are now faced with the daunting task of finding an alternative tool to carry out their tests and experiments after Google’s announcement that it will be sunsetting its web testing and personalization tool on September 30.

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The Product Coalition

AUGUST 29, 2023

Empowering Product Managers with Data-Driven Strategies In the dynamic landscape of modern business, the role of a Product Manager has evolved beyond mere product delivery to orchestrating experiences that align seamlessly with both customer needs and overarching business goals.

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Data Visualization Customer Feedback Analytic Tools Artificial Inteligence 123

Lenny Rachitsky

MARCH 3, 2024

The experience of building Facebook’s News Feed is a great lesson on the importance of having conviction in your vision, even when faced with initial resistance. Brought to you by: • Vanta —Automate compliance. Simplify security. Striking a balance between involvement and delegation is key to effective leadership.

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CTO User Testing Analytic Tools Research Software 88

Intercom, Inc.

JANUARY 24, 2023

And, when products are in this phase, users can feel it: it’s the slow, clunky, dated experience you get when using previous-generation tech. They recognise when a step change is required to solve new problems, deliver a better experience, and drive higher growth. But, the end user experience was ambiguous. Time to get to work!

Vision 118

Vision Feedback Software Customer Experience User Testing 118

Gainsight

APRIL 8, 2021

With the recent release of Gainsight’s Horizon Analytics, my team and I started using the beta version’s tools and functions as soon as they were available. Horizon Analytics is entirely built on our Gainsight Horizon Experience. In Horizon Analytics, there are two stand-out benefits. Analytics – Simplified.

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Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

Intercom, Inc.

NOVEMBER 23, 2021

She has more than 20 years of marketing leadership experience and was previously the CMO of Smartsheet, where she helped grow the company to $500M ARR. A Silicon Valley veteran at both public and private technology companies, Cheree brings more than 25 years of global legal experience. Welcome Cheree McAlpine, General Counsel.

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Customer Communications Customer Experience Leadership Positioning 118

Gainsight

AUGUST 18, 2022

Gainsight also revealed exciting new features powered by Horizon AI. Scorecard Optimizer: Scorecard Optimizer, which is also powered by Horizon AI, enables companies to more easily and effectively manage their health score model. As Sweiry put it, “We want to give the same user experience to admins as the end users.”

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Customer Experience Customer Feedback Data Visualization User Testing 52

eG Innovations

APRIL 7, 2021

Integrated FSLogix profile containers to enable personalized user experiences. Reasons to use a third-party product include: Achieving bandwidth savings – Customers who want improved user-experience or user-density gains via a proprietary protocol e.g. HDX/EDT from Citrix or Blast Extreme/PCoIP from VMware.

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Data Visualization Customer Experience Enterprise Technical Review 86

Intercom, Inc.

JANUARY 11, 2019

In my experience, there are three key factors to consider, a simple framework for assessing whether the move will be worth it. I moved my life for Intercom because I wanted my family and myself to experience life in a different place, and Dublin is one of the most welcoming, multicultural and beautiful cities to live in.

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The Accidental Product Manager

OCTOBER 30, 2023

Right now the Sandbox has a higher concentration of celebrities and well-known brands, which might attract further product managers, while Decentraland provides more opportunities to experiment and build worlds. Brands are entering the metaverse to engage with customers and create more immersive, fun and social experiences.

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Usersnap

OCTOBER 22, 2023

Feature announcements: Hoisting the flag of innovation Case studies and real-world examples from Usersnap’s existing customers 5 essential customer engagement strategies for customer support Ahoy, the customer experience champions! It’s the wind in our sails, propelling us towards new horizons.

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eG Innovations

DECEMBER 16, 2021

Beyond VMware Horizon, eG Innovations includes purpose-built, fully integrated modules for other VMware technologies and even third-party products likely to be used alongside Horizon. To avoid such poor user experience, it is necessary for the administrators to monitor the VMware App Volumes Manager round the clock!

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Data Visualization Reporting Tools Certifications Product Research 52

Gainsight

JULY 29, 2022

So we decided to utilize our latest tool, Horizon AI technology , to gather benchmarks from across our platform to share with the CS community to help us all make better decisions together. The post Gainsight Horizon AI Labs: What Is The Right CSM to Customer Ratio? ” The answer is yes – we totally do!

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The Product Coalition

FEBRUARY 3, 2022

How quickly consumers flock to metaverse experiences will largely depend on what they disrupt…in positive and effective ways. Oculus goggles provide limited immersive experiences, and cryptocurrency is highly speculative. Right now, the blockchain/crypto horizon still includes a lot of what ifs.

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