The Product Guy

MAY 30, 2019

As a team who decides to research which new features to develop, we first want to define our business outcomes and key results (OKR), together with our problem statement. From this, our business outcomes are to increase usage by making shopping easiest with our product, and to decrease operational costs.

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User Testing Product Research Customer Experience Data Visualization 384

The Product Coalition

JANUARY 20, 2024

Who wouldn’t love an opportunity to attend conferences for product managers that offer valuable chances to learn from colleagues, build connections, and importantly, gain new insights during a break from office routines. Experience inspiring success stories from tech product experts at leading Silicon Valley companies.

Product Management 147

Product Management Product Manager Workshop Customer Feedback 147

Sachin Rekhi

JUNE 16, 2019

I've long found myself unsatisfied with the conventional discourse of what leadership is supposed to look like in Silicon Valley technology companies. These best practices are typically oversimplified into two high-level philosophies on leadership. These two leadership approaches couldn't be more different from each other.

Technical Review 150

Technical Review Leadership Systems Review Banking 150

Productside

NOVEMBER 25, 2024

Thats why we conducted a survey of 200 product managers across industries like finance, healthcare, and tech to better understand the value of certification. Certification reflects dedication to growth, the ability to tackle complex challenges, and even readiness for leadership opportunities. Its about accountability and interaction.

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Certifications Data Visualization Product Research Product Management 156

Productside

MARCH 24, 2025

Shes a seasoned product executive with a track record of scaling AI and workflow automation platforms from $1M to $10M in under a year. Rachel eventually launched her own IoT startup, worked in health tech and long-term care, and made the leap to AI-powered B2B SaaS. Zoom Out from the Use Case. Her throughline?

Analytic Tools 156

Analytic Tools User Testing B2B Weak Development Team 156

The Product Coalition

FEBRUARY 5, 2021

Successful Product Managers come from a huge variety of backgrounds, and bring all kinds of skills to the table. Why does learning new tech skills feel like such an insurmountable challenge? Why does learning new tech skills feel like such an insurmountable challenge? Product development is the process of building tech.

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Technical Review Product Management Product Manager Software Review 158

Mind the Product

APRIL 23, 2018

Over 350 product people gathered to make new connections, share experiences, and learn from 20 amazing speakers. Martin Eriksson , Arne Kittler , and Petra Wille opened the day by welcoming the crowd, and reminded us that this is our tribe, brought together from all over the world. Two Tracks of Product Insights. Think Bigger.

Agile 157

Agile Weak Development Team User Testing Customer Feedback 157

The Product Coalition

JULY 2, 2022

After 3 full days of meaningful discussions, I took the time to reflect and share with you my thoughts and insights. I soon found out that I was going to be the only one from Israel attending the workshop. But in London, I realized how different this is from what the overall industry looks like?—?for for good and bad.

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Workshop Customer Feedback Technical Review Product Research 147

UX Planet

FEBRUARY 5, 2025

From the outside, it might look like people are working togethersharing opinions, discussing pros and cons, using various mind-mapping techniquesbut beneath all that, the good old competition gene might still be lurking, even if unconsciously.

Technical Advisors 77

Technical Advisors Analytic Tools Feedback Software Reporting Tools 77

Centercode

JUNE 27, 2025

AI-driven user testing, video insights, plus seamless app distribution and expert resources— discover Centercode 10x. Schedule a demo to talk with an expert. Misaligned expectations inside your team lead to missed insights, stalled decisions, and wasted tester effort. Start for free , scale as your program grows.

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User Testing Feedback Software Research Software Reporting Tools 52

Intercom, Inc.

APRIL 20, 2021

By guiding the operational, strategic, and technical support processes in place, a customer support operations function can help to reduce the strain on your support managers, empower your support reps to work more efficiently, and deliver insights that help you to provide an excellent customer experience in the most effective way for your business.

Data Visualization 156

Data Visualization User Friction Customer Experience User Testing 156

Intercom, Inc.

FEBRUARY 10, 2022

So, we decided to host a webinar with three customer support experts and ask them what the biggest trends in customer support are and how they plan to tackle them – from budget cuts to increasingly disconnected tech stacks to employee burnout and turnover. You’ll hear from: Adrian Swinscoe , CX advisor, author, and speaker.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Userpilot

AUGUST 14, 2024

It features known and respected speakers from the SaaS industry who share insights, strategies, and best practices to help product teams build and grow successful products. Key takeaways: Understanding the core principles of the product operating model. What is Product Drive? Userpilot Product Drive 2024 talk categories.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools Research Software 105

Mind the Product

AUGUST 19, 2019

Firstly, as business owners realise the impact of AI and integrate it into key business processes, it will be increasingly important to understand at least some AI basics, even for those who don’t work with AI products. I’d like to share five lessons from my experience that can help you start your own journey. When is breakfast?

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Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Customer Success Leadership. Customer Onboarding: From Implementation to Time to Value.

Customer Experience 111

Customer Experience Customer Feedback Feedback Software User Testing 111

Intercom, Inc.

MAY 13, 2021

Here are some of our favorite takeaways from the conversation. You’re a big part of their tech stack, you’re a big part of their investment strategy, you’re a big part of their spend. As part of that partnership, they’re going to demand more from you in terms of roadmap and key integrations.

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User Testing Customer Feedback Customer Experience Strategy 177

Userpilot

JULY 16, 2024

As a SaaS professional, you’ve probably asked yourself, “What’s tech product management?” and wondered how it’s different from traditional product management. We covered everything you need to know, from technical skills and responsibilities to a step-by-step roadmap for getting started.

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Analytic Tools Research Software Data Visualization Feedback Software 111

Mind the Product

MARCH 11, 2020

Ashley Fidler explains how, through a series of career twists and turns, she went from a PhD in Linguistics to becoming CPO at Eigen Technologies. Ten years ago, I left academia to go into tech full time. This area has a special blend of pure product, operations and tech that doesn’t seem to be as prominent in the B2C world.

Research Software 125

Research Software B2C Artificial Inteligence Customer Experience 125

Mind the Product

DECEMBER 13, 2018

It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands. Its digital commerce success stems from developing its own technology, THG Ingenuity.

Analytic Tools 152

Analytic Tools Research Software Data Visualization Government 152

Lenny Rachitsky

SEPTEMBER 15, 2024

This reduces the risk of miscommunication and ensures that technical concerns and insights are addressed in real time. If you’re considering transitioning from engineering to management, aim to gain substantial technical expertise first. But the overlooked reality of a leadership position means that other people own your time.

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CTO Feedback Software Engineering Customer Feedback 112

The Product Coalition

MARCH 8, 2024

They involve integrating digital technologies and processes into every aspect of your business, from operations to customer interactions. The competitive landscape is fiercer With nimble startups and tech-savvy competitors emerging constantly, maintaining a competitive edge is crucial. Use statistics to quantify the impact.

Enterprise 148

Enterprise Research Software Feedback Software Strategy 148

Userpilot

AUGUST 12, 2024

If so, mark your calendar and sign up for our Product Drive Summit where Marty Cagan will share his insights on the product operating model. Key insights from Marty Cagan’s book, TRANSFORMED. Prioritization : Prioritizing problems based on a customer-centric vision and insight-driven strategy.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

The Product Coalition

AUGUST 6, 2023

Do we need to escalate any critical issues to company leadership? We asked four product leaders: “Outside of the popular tips and techniques experts recommend — what are your best strategies for how you lead daily standups?” My past work experience includes working in eCommerce & health tech. Let’s address them together.” “Is

Research Software 148

Research Software Reporting Tools Product Research User Testing 148

UX Planet

JUNE 13, 2025

While at first it was a good chance to practice, eventually this typecasting became frustrating, as it blocked me from taking on more strategic or managerial roles. Moving into more business-oriented roles may require you to shift your perspective away from a user-first — or reconcile conflicting approaches.

User Testing 64

User Testing Data Visualization Customer Experience Research Software 64

Roy Madden

OCTOBER 1, 2020

Where do you go when you’re hungry for curated insights in a specific industry? Newsletters are the best place to get curated insights and in-depth analysis from experts. You get the best industry-specific news, without having to slog through social media to find insights on trends and competitors. . Newsletters!

Airlines 106

Airlines User Testing Entertainment Finance 106

Lenny Rachitsky

JUNE 2, 2024

Canva made contrarian but conviction-driven decisions like staying private longer, avoiding outside leadership hires, and building a Swiss Army Knife product when conventional wisdom favored single-purpose tools. Staying true to your vision can be a key advantage. Some takeaways: Don’t be afraid to zig when others zag.

Data Visualization 111

Data Visualization Technical Review Customer Experience Customer Feedback 111

Mind the Product

APRIL 12, 2017

Here is what the experts told me. We received enough requests from customers that when we launched, we had a list of customers to ask for feedback and insights. The integration requirements from the user are pretty similar – but the implementation requires careful planning around how each system works. Janna Bastow.

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Reporting Tools Feedback Software User Testing Customer Experience 163

Userpilot

OCTOBER 18, 2022

Product Heroes from Userpilot is a product management videocast that features interviews with product and thought leaders. The Product Podcast from Product School promotes professional growth for product managers. The Product Podcast from Product School promotes professional growth for product managers. The Product Podcast.

Product Management 98

Product Management Product Manager Analytic Tools Feedback Software 98

Userpilot

JULY 9, 2021

We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. So read on for a quick summary of each book, who the author is, and key points, so you can pick a book for your next beach day. Key learnings. Key learnings. Marty Cagan. Definition of user onboarding.

Research Software 98

Research Software Books Feedback Software Analytic Tools 98

The Product Coalition

APRIL 2, 2022

Some of the brightest ideas and more robust changes came from the team, not me. I hardly imagine Product Managers with autocratic leadership thriving in this environment. Another kind of leadership and tactics might result in a better outcome. Leadership Inspiring and guiding individuals and groups.

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Product Manager Product Management Management Management 174

The Product Coalition

JULY 21, 2020

Product Managers are a multidisciplinary bunch, with interests and specialities ranging from leadership to design, tech to marketing. Product Coalition This Medium publication features articles from a wide variety of product professionals, giving you an unbiased 360 view of the product world today.

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Blog Product Management Product Manager Data Visualization 78

Intercom, Inc.

DECEMBER 21, 2021

And truth be told, our journey wasn’t the only one we learned from. With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Calm’s Will Larson on how to build a technical leadership career.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools. Additionally, you need conferences and events to expand your network and learn from experts directly.

Research Software 98

Research Software Analytic Tools Feedback Software Data Visualization 98

Userpilot

AUGUST 21, 2023

Product management encompasses the entire SaaS lifecycle from ideation to launch and everything that follows. TL;DR Product managers need to have good problem-solving, communication, and leadership skills. Leadership. Product managers must also be passionate, comfortable with failure, empathic, and have an innate product sense.

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Intercom, Inc.

DECEMBER 20, 2022

Throughout the year, we’ve talked with and learned from industry leaders, experts, and innovators about a multitude of topics: from facing the tech slowdown to the dawn of machine learning, from the trends transforming customer support to using human insight to create memorable experiences. In January.

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Technical Review Software Review Customer Feedback Data Visualization 118

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in Product. Recognise and embrace your uniqueness.

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Research Software Analytic Tools Feedback Software Reporting Tools 133

Modus Create

DECEMBER 10, 2024

Tips for achieving AI-led digital transformation What eight industry leaders want you to know By Modus Create Posted in Digital Transformation , Operations , Platform , Product Published on: December 10, 2024 Last update: December 10, 2024 AIs evolution from a buzzy trend to a business investment has taken many executives by surprise.

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