Mind the Product

SEPTEMBER 18, 2018

Instead of making one-dimensional decisions based on what the data, KPI or OKR says, they have the ability to integrate intuitive knowledge of how the organization thinks and feels into the decision at hand. Leadership that Gets Results. Leadership that Gets Results by Daniel Goleman. Building Your Organizational Awareness.

Feedback Software 171

Feedback Software User Testing Customer Experience KPI 171

Intercom, Inc.

FEBRUARY 10, 2022

We’ve actually ripped up our KPI systems multiple times to match the needs of the team and the needs of our customers. To anyone out there who feels like they’re getting bad feedback from their team about their KPI systems, don’t be afraid to tear it up and do something different.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

The Product Bistro

JULY 12, 2016

Provided to the audience was a financial balance sheet, some KPI’s, and a short summary of the history. Additionally, a scenario of a product group as part of a large company that had good initial revenue and traction, but beginning to really falter in the middle of the third year.

Weak Development Team 170

Weak Development Team KPI Construction User Testing 170

Mironov Consulting

FEBRUARY 6, 2020

And I entirely reject gross revenue as a company-wide KPI. IMHO, setting gross revenue as a primary KPI encourages sloppy short-term thinking, whale hunting, and fictitious business cases. Yet it’s the first KPI proposed by many exec teams. That will boost revenue.” One-time deep discounts will pull in more marginal deals.”

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Mind the Product

JANUARY 23, 2018

3) Embed the Mission and KPI Within the Teams. Above all, the validity of the KPIs must be revisited periodically. They should be able to answer the basic question of “are we focusing on the right things?” ” Here he talks about the ideas of A/B testing and reverse A/B testing.

KPI 135

KPI Product Research Customer Experience User Testing 135

Intercom, Inc.

JULY 6, 2021

” These team leads are critical for ensuring on-the-ground support for team members and keeping leadership apprised of issues that need to be addressed globally. That meant their voice didn’t have a collective ‘voice’ at the managers’ table so things went unnoticed.” Running a global customer support team.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

APRIL 24, 2025

Someone who thrives in cross-functional environments and can influence senior leadership through data-driven insights. Experience in influencing senior leadership through data-driven insights. An individual adept at owning and driving roadmap strategy and definition, with a track record of end-to-end product delivery.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

The Product Coalition

OCTOBER 23, 2023

And understood, too, that your Strategic Capabilities — the teams you expect to combine Product, Tech, and UX expertise to create new experiences, and expand growth, won’t thrive in KPI-driven environments. The Most Important Question One of Roger Martin ’s greatest contributions to strategy thought leadership is a single question.

Strategy 142

Strategy Customer Experience KPI Data Visualization 142

Intercom, Inc.

APRIL 12, 2018

Stewart: As someone who’s a designer by trade, but who’s built, led, and ultimately sold startups, what aspects of your design days proved most valuable when you moved into a leadership role? Zack: My foundation in design has been tremendously valuable throughout my career.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

The Product Coalition

MAY 28, 2020

Freestyling Amongst the product leadership team, they will need to decide that they are committed to more structure/standardization, engagement with their direct reports on career development, and time to review advancement candidates. liking to UX studies, mockups, and KPI dashboards).

Development 84

Development Product Management Product Manager Data Visualization 84

Mind the Product

JUNE 5, 2017

It’s not a roadmap or a KPI. You can not make product decisions based on this statement. 2 – Describe how you Want to Build Your Product. Do: Describe how to build the product and not what to build or what to optimize. A good example of this is Klarna, a Swedish payment company.

Banking 161

Banking KPI Vision Customer Experience 161

Mind the Product

APRIL 28, 2017

At a minimum, a good vision needs to identify three things: the problem you are trying to solve, who you are trying to solve it for and what outcomes you want to meet (evidenced by a solid, meaningful KPI). Don’t turn up to talk to a stakeholder without this.

Weak Development Team 168

Weak Development Team Research Software Vision KPI 168

Mind the Product

JULY 18, 2017

Usually if you want to see at a glance which variant performs better on a particular KPI (and by what order of magnitude) a chart does this better than a table. Use charts. Have clear so-whats and a list of discussion points. What have we learnt from this test? What should we do differently (if anything)?

User Testing 195

User Testing Product Research Testing Feedback Software 195

The Product Coalition

MARCH 23, 2020

With the approach presented in this article we will identify the relevant KPIs for each objective and place weight to represent the importance of every KPI. Note: Using KPIs as key result bring deeper understanding of the objectives and will allow more accurate measurement during the given period. see example below).

Weak Development Team 78

Weak Development Team Roadmap KPI Strategy 78

The Product Coalition

JANUARY 30, 2019

It is until yesterday, where I saw this Simon Sinek interview that I realize the one skill that all product manager need are LEADERSHIP. Why Leadership? Every role required some form of leadership. Saying that leadership is a must-have skill in product manager, I am not implying that other job does not need it.

Technical Review 64

Technical Review Product Management Product Manager Weak Development Team 64

The Product Coalition

NOVEMBER 24, 2020

The role of a Scrum Master is primarily one of servant leadership?—?or or “true leadership”?—?and Generally, insisting that the team achieve specific KPI, for example, forecasts vs. velocity, does not help. You need to determine for yourself what works for your organization?—?which which is a process, not a destination.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Agile Velocity

AUGUST 15, 2023

T In this video, Transformation Coaches Randy Hale and Sally Tait discuss how to: Apply Lean budgeting to simplify financial processes and focus on value Use Lean Portfolio Management techniques to optimize enterprise flow Leverage KPI’s and metrics to accurately show portfolio health Deliver More Value With The Same Amount of Resources.

Webinar 78

Webinar KPI Agile Workshop 78

ProductPlan

AUGUST 10, 2023

It’s not sexy and won’t land the leadership team any TED Talks. Yet the customer experience continually improves while KPI targets come into view. Funding, cash management, customer and contractual obligations, and the risk appetite of investors, the board, and senior leadership. Each business has a unique situation.

Reporting Tools 98

Reporting Tools Feedback Software Product Research User Testing 98

Mind the Product

JULY 16, 2018

Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI. This drives the behaviour to get out of the office (this includes virtually getting out of the office too), AND, to do the write up, which was missing in the beginning.

Product Research 124

Product Research User Testing Data Visualization Customer Feedback 124

BrainMates

OCTOBER 14, 2021

Tom read both himself and felt stronger in Product Management and Product Leadership as a result so he wanted me to experience that as well. Then there were the basics; understanding the attribution model, going through the marketing reporting model, looking at KPI analysis, financial models and so on.

Onboarding KPIs 98

Onboarding KPIs Reporting Tools Customer Experience KPI 98

The Product Coalition

JANUARY 5, 2021

for example, ROI, cost savings, engagement, and other KPI?—?have Once several iterations with the leadership and stakeholders have been performed, it is usually advisable to combine the first draft with a bottom-up initiative. Finally, 3–12 months after shipping, update the stakeholder whether the expectations?—?for

Product Research 136

Product Research Technical Advisors Customer Experience User Testing 136

Userpilot

JULY 24, 2024

Product managers are responsible for working with leadership and cross-functional teams (involving product, marketing, sales, and more) to develop a product strategy. For instance, if your goal is to expand your user base , the number of monthly active users (MAU) is a suitable KPI. What is a product strategy framework?

Data Visualization 111

Data Visualization Framework Product Strategy Analytic Tools 111

Gainsight

NOVEMBER 2, 2022

But the way that people in the finance community, the marketing community, the HR community should engage and collaborate around those KPIs has to fundamentally change.” Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value. From a KPI perspective, we also embrace technology.”

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

ProductPlan

FEBRUARY 15, 2022

Other roles exclusively focus on customer data, such as product dashboards and KPI tracking. Collecting, organizing, and analyzing product and customer usage data to help product management and executive leadership make informed decisions. Strong process leadership is an excellent skill for future directors.

Data Visualization 98

Data Visualization Reporting Tools Analytic Tools Research Software 98

Userzoom

DECEMBER 11, 2019

Now UX pros will get a seat at the proverbial table and this will grow into leadership positions with managed budgets and resources. Sharpen your KPI skills and understand the basics of budget management in a corporate environment. That means the challenges and problems for upcoming UX leaders will be all new and different.

Data Visualization 92

Data Visualization User Testing Research Software UX 92

Gainsight

AUGUST 19, 2020

It was also challenging to figure out how to bring continuity between each of those channels so that people understand what we represent and then reflecting it in our key performance indicators (KPIs). Nick: Can you elaborate on the KPI concept for the participant side? . It’s an exciting and tough challenge.

User Testing 98

User Testing Customer Experience Analytic Tools Product Research 98

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. Take a Minimum Viable Product -type approach to identify and select which KPIs make the cut.

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

Amplitude

MARCH 21, 2018

There is no leadership without accountability. Using this framework, every team knows what their own KPI is as well as how it contributes to the north star. In most companies, product teams are measured by how much they ship, not on the impact they have on the business. Without a north star, you can’t have a product-led company.

Customer Experience 110

Customer Experience Research Software User Testing Data Visualization 110

Amplitude

MARCH 21, 2018

There is no leadership without accountability. Using this framework, every team knows what their own KPI is as well as how it contributes to the north star. In most companies, product teams are measured by how much they ship, not on the impact they have on the business. Without a north star, you can’t have a product-led company.

Customer Experience 110

Customer Experience Research Software User Testing Data Visualization 110

Revulytics

SEPTEMBER 18, 2019

In his webinar, experienced B2C and B2B product leader Tim Herbig , author of Lateral Leadership: A Practical Guide for Agile Product Management , shows how to be a data-informed product manager. When you think about moving a significant KPI, also think about your Key Failure Indicators (KFIs). Look for a significance of 95% or more.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

The Product Coalition

MARCH 3, 2020

It was structured such that there was an overarching set of KPIs agreed upon at the leadership level. In a good organization, the prioritization of a particular area or focus area will likely come from above, with leadership deciding to make the investment in an area. That’s the ideal structure I’ve used.

Feedback Software 84

Feedback Software CTO Leadership User Testing 84

Gainsight

AUGUST 24, 2020

KPI and Board reporting. I also spend an hour or two in syncs with leadership in customer success and other teams; again, to be clear we are all aligned in the right direction. The Customer Success Operations team I manage has responsibilities ranging across: Software administration. Process development.

Customer Experience 52

Customer Experience Reporting Tools User Testing Feedback Software 52

Product Club

JUNE 10, 2017

It’s painful for those on the ground, as existing working models are discarded, and confusing for leadership to adapt management techniques to support these new teams. To prevent this, we take time upfront to develop a KPI success framework. However, migrating from old school methods to new is a process fraught with challenge.

Agile 54

Agile Customer Experience User Testing KPI 54

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Let’s dive deeper!

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

ProductPlan

APRIL 9, 2019

Leadership doesn’t require being the center of attention. Make these experiments highly measurable and explain the KPI ahead of time. Everyone is present together in their work-area and at regular team events.” Don’t hog the spotlight. “They act like they’re the most important person on the team.”

Weak Development Team 85

Weak Development Team Technical Review Customer Experience KPI 85

Gainsight

FEBRUARY 23, 2023

That starts at the top, with the processes your leadership team builds around your KPIs. Consider using weekly business reviews in which executives and others from across the organization gather to share progress around their assigned KPIs. Building and sustaining a KPI-driven business culture requires carrots as well as sticks.

Data Visualization 52

Data Visualization KPI Reporting Tools Customer Experience 52

Gainsight

SEPTEMBER 28, 2020

Alignment is key—KPI alignment, executive alignment, and cross-functional alignment are critical for success. If you are looking to make the leap into product leadership, our Path to CPO series , featuring leaders from Autodesk, HubSpot and more can help as you learn from their successes and failures. Customer Comes First.

Data Visualization 66

Data Visualization Customer Experience User Testing Feedback Software 66