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Core Feature Adoption Rate: Benchmark Report 2024

Userpilot

That’s the average core feature activation rate across the companies we studied for our Product Metrics Benchmark Report 2024. This figure doesn’t give you a full picture because it doesn’t take into account the industry, company size, or acquisition model. Check out our Product Metrics Benchmark Report 2024. vs. 24.3%).

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What the evolution of cities can teach us about building platforms

Intercom, Inc.

But what do we know about building technological platforms? People know a platform when they see one, but in some important respects, we actually know very little about how they develop. Cities allow us to defy nature, to live and grow in population sizes that would have been unsustainable in earlier periods of human history.

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Intercom recognized with 101 badges and awards in G2’s Winter Reports 2023

Intercom, Inc.

We are delighted to announce that Intercom has once again been recognized as among the best solutions in a number of Customer Service categories in the newly released G2 Winter Reports 2023. Rankings on G2 reports are based on data provided to us by real software buyers,” she says. Humblebrags. What is G2?

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Built for you: Improved reporting, integrations, mobile experience, and more

Intercom, Inc.

Over the last few months, we’ve released a bunch of new updates across everything from reporting to integrations to the mobile experience. We also value all the feedback you send us, so when we’re making improvements, we lean on what we’ve heard from you, our own customers. Improved reporting.

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The Democratization of Customer Success

Speaker: John Ragsdale, Vice President of Technology Research for TSIA

One of the most visible changes to companies as part of this transformation is the advent of customer success. Join us on June 22 at 12 EDT for a webinar led by TSIA’s distinguished vice president of technology research, John Ragsdale. Join us to learn: How community enables adoption, expansion, and growth.

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Revenue Goals are Not Company Strategies

Mironov Consulting

We’re in the Silly Season: companies of all sizes are doing annual planning — intending to lock down 12 months of iron-clad commitments, non-negotiable delivery dates, major organizational changes, and accurate predictions of revenue.    I’m not against planning. 

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What Basecamp’s implosion teaches us about organizational culture

Radical Product

First, some background As reported in The Verge , some customer service representatives at Basecamp had kept a controversial list of “funny names” since 2009 that was both inappropriate and racist. Examples include dealing with bureaucracy and writing TPS reports, asking for permission on small decisions, creating reports on useless metrics.