Trending Articles

article thumbnail

Stop monitoring systems; start monitoring outcomes

Intercom, Inc.

When millions of conversations flow through your platform daily, reliability isn’t just a technical metric – it’s the foundation of customer trust. At Intercom, where our AI Agent Fin resolves millions of customer inquiries autonomously, reliability starts with one essential question: Can our customers do the job they’re hired us to do? This question has led us to develop what we call “heartbeat metrics” – vital signs that instantly tell us if our systems are truly serving their purp

article thumbnail

How Product Managers Can Build Better Dashboards (Without Data-Team Bottlenecks)

Productside

Productside | Product Management Courses & Training How Product Managers Can Build Better Dashboards (Without Data-Team Bottlenecks) During our recent Metabase × Productside webinar when I teamed up with Tanya Aulachynskaya (Product Manager, Cloud, at Metabase) half the audience admitted they juggle “multiple options” for analytics: Amplitude for product, Excel for finance, Salesforce for sales.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Expecting Resistance: Handling Stakeholder & Leader Concerns During Product Operating Model Pilot

Product Talk

Trying to adopt the product operating model ? One of the keys to success is remembering that it’s not just about product teams—it’s an organization-wide transformation. This is why Hope Gurion and I have been doing a series on organizational change. In our years as product coaches, we’ve seen how many companies underestimate what’s actually involved in this type of transformation.

article thumbnail

Notes from a product design vibe coding hackathon

Intercom, Inc.

In May 2025, the product design team at Intercom came together for a hackathon in our London office. Folks flew in from as far afield as Dublin, Barcelona, Amsterdam, Chamonix, and Merseyside. Our org has 30+ product designers sprinkled across the UK and Europe, so it’s always special to meet up in person. Our mission: build an Intercom-related feature, product, webpage, or experience using nothing but AI.

article thumbnail

Airflow Best Practices for ETL/ELT Pipelines

Speaker: Kenten Danas, Senior Manager, Developer Relations

ETL and ELT are some of the most common data engineering use cases, but can come with challenges like scaling, connectivity to other systems, and dynamically adapting to changing data sources. Airflow is specifically designed for moving and transforming data in ETL/ELT pipelines, and new features in Airflow 3.0 like assets, backfills, and event-driven scheduling make orchestrating ETL/ELT pipelines easier than ever!

article thumbnail

Turning Strategy Into Outcomes: Influencing Stakeholders To Achieve Alignment

BrainMates

Turning Strategy Into Outcomes: Influencing Stakeholders To Achieve Alignment By Erica Wass At a Glance This blog outlines how successful product strategy depends on aligning cross-functional stakeholders, not just building a strong plan. It explores the common points of friction with Finance, Engineering, Sales, and Support — and offers practical ways to address their concerns.

More Trending

article thumbnail

Digital Maturity in Global Manufacturing: What Is It & How to Measure It

Gocious Blog

For product managers working across global manufacturing environments, understanding and measuring digital maturity isn’t optional - it’s essential. It informs smarter investment decisions, supports cross-site coordination, and helps build lasting competitive advantages in an increasingly digital-first world.

article thumbnail

[PATREON EXCLUSIVE] The Burnout Signal: The Hidden System Behind High-Performer Collapse

The Product Guy

Every product leader I know is running fast. They’re shipping consistently. They’re hitting velocity targets. But under the surface, something is breaking. “We never miss a sprint. But we’re exhausted.” “I think I’m the one burning out.” I’ve heard these exact words in the past few weeks from PMs and product leaders I trust, respect, and once thought were invincible.

Roadmap 150
article thumbnail

Ctrl + Alt + PM: AI-powered Product Management

Productside

Productside | Product Management Courses & Training Ctrl + Alt + PM: AI-powered Product Management Your product management laptop keeps freezing. Open your calendar. See the rainbow-wheel of doom? That’s the sign you’re forcing 2025 problems through a 2019 operating system. You join every stand-up, polish every deck, chase every “quick question”… yet somehow real decisions happen in a meeting you weren’t invited to.

article thumbnail

Which Statistical Model is Best for A/B Testing: Bayesian, Frequentist, CUPED, or Sequential?

AB Tasty

If you’ve ever run an A/B test, you know the thrill of watching those numbers tick up and down, hoping your new idea will be the next big winner. But behind every successful experiment is a secret ingredient: the statistical model that turns your data into decisions. With so many options – Bayesian , Frequentist , CUPED , Sequential – it’s easy to feel like you’re picking a flavor at an ice cream shop you’ve never visited before.

article thumbnail

Struggling to Scale Test Coverage Under Pressure?

When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.

article thumbnail

How Demand Management Aligns Product Strategy with Your Market in 2025

Gocious Blog

In today’s volatile manufacturing landscape, the gap between product strategy and market reality has never been more costly. Global manufacturers face unprecedented challenges: supply chain disruptions, rapidly shifting customer preferences, and economic uncertainty that can render traditional forecasting methods obsolete overnight.

article thumbnail

The definitive guide to mastering product sense interviews

Lenny Rachitsky

If you’re a premium subscriber Add the private feed to your podcast app at add.lennysreads.com Ben Erez is a former PM at Meta, the first PM at three different startups, and now a full-time interview coach and educator. In this episode, Ben shares the five-part framework he developed after studying dozens of mock interviews, interviewing 50+ candidates at Facebook, and coaching hundreds of PMs through their job searches.

article thumbnail

Behavioral Segmentation in SaaS: Types, Examples + How to Get Started

Userpilot

What’s your primary goal with Behavioral Segmentation? Understanding your main objective helps tailor the approach to user behavior analysis. Increasing new user activation Boosting feature adoption Improving trial-to-paid conversion How do you currently analyze in-app user behavior? The tools you use determine the depth of your behavioral segmentation capabilities.

article thumbnail

How to Use Net Promoter Score in Your Beta Program

Centercode

It’s easy to collect a lot of data during a beta test, the hard part is knowing what to ask to get the information you need about your product. One popular metric to use is Net Promoter Score® (NPS®).

article thumbnail

How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

article thumbnail

Is Your Average Order Value (AOV) Misleading You?

AB Tasty

Average Order Value (AOV) is a widely used metric in Conversion Rate Optimization (CRO), but it can be surprisingly deceptive. While the formula itself is simple—summing all order values and dividing by the number of orders—the real challenge lies within the data itself. The problem with averaging AOV is not a “democratic” measure. A single high-spending customer can easily spend 10 or even 100 times more than your average customer.

article thumbnail

Amplitude Acquires Kraftful to Power Customer-First Product Building

Amplitude

Amplitude will integrate Kraftful's Voice of Customer technology to unite quantitative user behavioral data and qualitative user feedback.

article thumbnail

How this PM streamlines 60k-page FDA submissions and saves millions with Claude, Streamlit, and clever AI workflows | Prerna Kaul

Lenny Rachitsky

Watch or listen now: YouTube // Spotify // Apple Brought to you by: CodeRabbit —Cut code review time and bugs in half. Instantly. Lovable —Build apps by simply chatting with AI Prerna Kaul is a product and platform leader who has spent over 14 years turning machine-learning research into consumer and B2B products at Amazon Alexa, AGI, Moderna, and now Panasonic Well.

article thumbnail

How Amplemarket Increased Product Adoption 10x and Built an All-in-One Product Insights Engine

Userpilot

What’s the main goal behind your interest in an Amplemarket Case Study? Understanding your primary objective helps us see if a product-led approach could be a better fit than traditional sales outreach for your growth strategy. Improving new user activation Increasing feature adoption Boosting free-to-paid conversion How are you currently guiding new users?

article thumbnail

Your Guide to Product Management Interviews: Top Questions with Answers

Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y

article thumbnail

Centercode Helps Sonim Technologies Connect with Their Community

Centercode

In our latest case study, we take a look at how the Centercode platform helped ultra-rugged smartphone manufacturer Sonim Technologies better support their developer community and connect with their customers.

article thumbnail

Announcing Gainsight’s New Data Center in Europe!

Gainsight

We’re excited to announce a major milestone for Gainsight: the opening of our new European Union (EU) data center in Germany! This development reinforces our commitment to supporting European businesses with world-class AI solutions, such as Gainsight Atlas and Staircase AI , designed to drive customer retention and growth at scale. For companies across EMEA, the launch of this regional data center means faster performance, stronger data residency, and enterprise-grade security—all while meeting

article thumbnail

Why Your Marketing Isn’t Working (And What to Do Instead)

Business of Software Conference

In today’s competitive landscape, many businesses find themselves stuck in a cycle of slowed, inconsistent growth despite having access to huge amounts of data. You might be seeing crappy conversion rates, relying on generic customer profiles, and launching marketing campaigns that simply fall flat. This isn’t just a minor hiccup; it’s a symptom of a significant underlying issue: customer blind spots.

article thumbnail

Rapidly test and validate any startup idea with the 2-day Foundation Sprint (from the creators of the Design Sprint) | Jake Knapp & John Zeratsky (Character Capital)

Lenny Rachitsky

Listen now: YouTube // Apple // Spotify Brought to you by: Brex —The banking solution for startups Paragon —Ship every SaaS integration your customers want Coda —The all-in-one collaborative workspace Jake Knapp and John Zeratsky are the co-creators of the Design Sprint (the famous five-day product innovation process) and authors of the bestselling book Sprint.

article thumbnail

Effective Risk Management: Balancing Safety, Compliance, and Opportunity

Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.

article thumbnail

What are Behavioral Emails + How to Get Started

Userpilot

What’s your biggest challenge with user communication? Onboarding new users effectively. Announcing new features. Increasing feature adoption. Converting trial users to paid. How do you currently trigger your Behavioral Emails? Manually, when we have time. Based on simple time-delays (e.g., 3 days after signup). Based on user properties (e.g., role or plan).

article thumbnail

Modern Alternative to Atlassian Strategy Collection/ Jira Align

Dragonboat

Strategic Portfolio Management Is Critical in Today’s Fast Moving Environment Today’s market moves fast. To stay competitive, companies need to continually evaluate, align and adjust strategy, roadmap, and execution so that investments are both planned and delivered to accelerate business outcomes and gain a competitive stronghold. This is where strategic portfolio management or SPM, and […] The post Modern Alternative to Atlassian Strategy Collection/ Jira Align appeared first on Dragonbo

article thumbnail

How retail brands turn disconnected feedback into action

Alchemer Mobile

Walk into any store, scroll through an app, or browse a brand’s Instagram, and you’ll find retailers eager to collect feedback and learn how they’re doing. But here’s the challenge: while brands have gone omnichannel, their feedback strategies often haven’t. When data stays siloed by channel—store surveys over here, app reviews over there—it’s nearly impossible to connect the dots and holistically understand the full customer experience.

article thumbnail

Spotify Highlights Human Curators Amid AI Playlist Expansion

NextBigWhat

Spotify is shining a spotlight on its human editorial team as it expands AI-driven playlists, a shift from keeping them behind the scenes. The streaming service is emphasizing the value of human curation alongside algorithmic recommendations. This move showcases Spotify's commitment to blending technology with human expertise in delivering personalized music experiences.

article thumbnail

Enterprise ABM Marketing Tools: A Marketers Guide

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

article thumbnail

🧠 Community Wisdom: Best strategy and design books, building resilience as a PM, prioritizing roadmaps in B2B, optimizing websites for AI and language models, and more

Lenny Rachitsky

👋 Hello and welcome to this week’s edition of ✨ Community Wisdom ✨ a subscriber-only email, delivered every Saturday, highlighting the most helpful conversations in our members-only Slack community.

Books 52
article thumbnail

Omnichannel Customer Engagement Platform: Best Way to Activate and Connect with Users in 2025

Userpilot

Your user signs up on the web but ignores the onboarding flow and never returns. Or they never install the mobile app and miss half the product experience. Or you send them a follow-up email, but it misses the mark, mentioning features the user never tried out. I‘ve experienced all that first-hand, so I know that fragmentation kills activation. When users bounce between touchpoints lacking a cohesive experience, it’s easy to lose them before they hit their first "Aha!

article thumbnail

Feature Flagging: Your Secret Weapon in Continuous Customer Testing

Centercode

Software testing teams often find themselves sacrificing quality for speed when it comes to getting updates out on time. Over the last couple of weeks, we’ve explored how professionals are using customer testing to scale their resources and manpower within continuous delivery.