Tyner Blain

APRIL 20, 2025

I have a bit of a history with the concept of ‘good enough’, from satisficing in sprint planning (2008) to Kano analysis for product managers (2009) to trying not to miss the mark in problem solving (2012) to understanding intent and satisfying customer needs (2014).

Systems Review

The Secret PM Handbook

SEPTEMBER 1, 2017

Can you talk to me about a time when you had to say no to a customer? Customers often make feature requests that seem obvious on the surface, but which in fact are misguided or a bad idea. Our customers often asked for the ability to use skills, not just roles, to help them staff projects. Why did you have to say no?

Data Visualization

Mind the Product

APRIL 20, 2017

One of the most innovative Chinese apps is WeChat, and for a long time it’s had a number of the features that Messenger has just recently launched. It has 889 million monthly active users, according to parent company Tencent. According to China Network Information Center, only 44% of Chinese internet users use an email application.

Development

Mind the Product

OCTOBER 27, 2016

It’s a common-sense approach, but customer attitudes are shifting significantly, which means there’s a growing need for both teams to get each other’s backs in order to effectively deliver a seamless customer experience. To quote Adaptive Path co-founder Peter Merholz from this blog: “The experience is the product.”.

Customer Experience

Arkenea

JUNE 8, 2025

A Medicare eligible healthcare professional must meet these requirements within 90 days time in the first year and the entire subsequent year. Stage 2 – Advanced Clinical Process Stage two of MU program was launched in 2014. The usage of EHR software was expanded for exchanging medical data between healthcare providers.

Reporting Tools

Melissa Perri

JANUARY 4, 2020

These are a few of my observations and personal experiences. Not every company has seen all these changes, but by and large I think it's been a positive push forward and I'm proud of where we've come from and where we have gotten to. -- 2014: "I do not need Product Managers, I can run my company myself,I have the strategy."

User Testing

Intercom, Inc.

MAY 1, 2018

Convincing potential users to sign up for your product isn’t easy. The latest batch of billion-dollar companies are built on high customer retention. They help their users be successful, and that means providing great onboarding. We’ve spent a lot of time searching for one of these. We’ll get there.”.

Customer Experience

Intercom, Inc.

AUGUST 8, 2019

Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

Customer Experience

Roman Pichler

JANUARY 8, 2019

See the Rewriting Effort as an Opportunity to Innovate. Consequently, rewriting efforts are often focused on replacing like-for-like: The users get the same product dressed up in new technologies. While this approach works, I wastes the opportunity to innovate and create more value for the users and business.

Product Research

Intercom, Inc.

JULY 1, 2019

At Collision , I spoke about the new techniques that product owners and marketers will need to navigate the world of customer relationships. And that changes a lot: how we think about marketing, how we think about what our product is and how we think about what customer success actually is. You never choose razor blades again.

User Testing

Alchemer Mobile

OCTOBER 2, 2018

Starbucks pioneered the way in connecting digital and physical experiences, a task with many moving pieces that add a level of complexity that’s infamously difficult to get right. transactions in 2017, Starbucks has perfected the art of seamless cross-channel experiences. So yeah, so let’s get started. .”

Customer Experience

Roman Pichler

APRIL 2, 2019

This is true for product people and development team members alike in my experience. Therefore, make an effort to involve the right individuals. I once worked on a new product development effort where more than one hundred developers in three locations had been allocated right from the start of the project. 3 Build an MVP.

Feedback Software

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience

Imaginary Cloud - Design

MAY 21, 2020

So how can we, designers, help our users (kids) to make the most of their experience when interacting with a digital product? According to the Reading Agency , in 2014 one in five children in England could not read well by the age of 11. From a design perspective, there's still a lot to be done. Readings apps for kids matter.

Customer Experience

The Product Guy

JUNE 25, 2018

When seeking guidance from a superior, make an effort to present your solution or describe how you are thinking of approaching the situation. One effective strategy to boost your confidence in your report managing these situations is to spend time roleplaying certain scenarios and provide immediate and constructive feedback.

Product Management

Product Talk

AUGUST 12, 2020

Sonja shares how her cross-functional team has changed their approach to defining their desired outcome over time. What does tails.com do and who are your main customers? It’s a monthly subscription service, and our blend will change over time as the dog ages, responding to their specific needs. You can find them here.

Product Research

The Product Guy

JUNE 20, 2019

When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. As teams get bigger and your time is stretched further, it is important to continue to work closely with development to make sure the right thing gets built.

Product Research

Intercom, Inc.

SEPTEMBER 28, 2021

As Intercom grows, we’re moving into new markets and serving new customers. For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do. But one thing is consistent across every product management role – a deep focus on the customer. .

Feedback Software

Roman Pichler

NOVEMBER 6, 2018

The Agile Manifesto defines it in the following way: “The sponsors, developers, and users should be able to maintain a constant pace indefinitely.” These include interviewing users, working on the product roadmap, updating the product backlog, engaging with the stakeholders, and working with the development team, to name just a few.

Product Management

Good Product Manager

OCTOBER 8, 2014

Take the 2014 SiriusDecisions Product Management Tools Survey now ! Sorting Out Product Management and User Experience. — Jeff Lash (@jefflash) September 22, 2014. — Jeff Lash (@jefflash) September 19, 2014. — Jeff Lash (@jefflash) September 25, 2014. ProductCamp Atlanta.

Product Management

Intercom, Inc.

JULY 16, 2020

By Loren Padelford’s estimate, tech is one of (if not the only) industries in the world where the more money you spend, the worse your experience becomes. In the first decade after its founding in 2004, Shopify amassed 120,000 customers and catapulted into the top 10 on Deloitte Technology Fast 500 list.

Reporting Tools

UX Planet

FEBRUARY 10, 2024

Visionary Approach: Revolutionizing Investment Management Photo by Gilles Lambert on Unsplash Discover how Scalable Capital elevates user experience by integrating cutting-edge mobile scanning technology into their mobile application. The Vision Investing and managing assets can be a daunting endeavor for many individuals.

Customer Experience

Good Product Manager

SEPTEMBER 23, 2014

Recap in Tweets: Product Management Festival 2014. — Jeff Lash (@jefflash) September 17, 2014. — Jeff Lash (@jefflash) September 17, 2014. — Michael Smith (@myksmith) September 17, 2014. — Jeff Lash (@jefflash) September 17, 2014. — Jeff Lash (@jefflash) September 17, 2014. .

Product Research

The Product Coalition

SEPTEMBER 7, 2024

A lot of times we focus on consistency. Streaks motivate users to keep up a consistent behavior, like logging into an app every day. Fresh Starts give users a clean slate to start over, like setting new goals at the beginning of the year. However you do it, make sure users feel that reaching a good metric is within their grasp.

User Testing

Mind the Product

AUGUST 30, 2018

We invite some of the top product thinkers and practitioners from all over the world to share their experiences, insights, and lessons, and now we invite you to watch the entire library of talks! The talks were the best talks I’ve heard in a very long time. Democratising Online Controlled Experiments by Lukas Vermeer.

Research Software

Intercom, Inc.

NOVEMBER 5, 2019

We want our customers to be able to have the same delightful, personal experiences talking to their customers as they do talking to their friends. A brief history of user storage. In the beginning we used a single Amazon RDS (relational database) instance for everything – including user data. 2011 – MySQL.

Customer Experience

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Photo by Skitterphoto from Pexels In 2014, at the ProductX conference, I won second place for my presentation on time management for busy product managers. One of our goals was to dramatically reduce the effort required per customer.

User Testing

Mind the Product

AUGUST 14, 2018

However, from my experience as both a lawyer and a product manager, I believe that licensing isn’t the Holy Grail for either product managers or the companies they work for. These different prior experiences add distinct flavours to someone’s approach to building and managing products. Why I’m not Convinced. Kent Beck et al.,

Customer Experience

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? While acquiring new customers is crucial, it’s important not to neglect the ones you already have. Effective retention takes more than just using your intuition to determine what will keep customers satisfied. What is customer retention analytics?

Analytic Tools

Mind the Product

DECEMBER 5, 2017

We invite some of the top product thinkers and practitioners from all over the world to share their experiences, insights, and lessons, and now we invite you to watch the entire library of talks! The talks were the best talks I’ve heard in a very long time. Remaking the Making Company – From Technology to Experiences by Maria Giudice.

Customer Experience

The Product Coalition

SEPTEMBER 7, 2022

MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. When the product met users’ expectations, the entrepreneur continued to develop its functionality. a skateboard. In this case, a car.

User Testing

The Product Coalition

MAY 16, 2021

The agency also has huge experience in software development for startups, small and mid-sized businesses. Since its establishment in 2014, the company has been delivering full-stack product development services for businesses globally. 5000 America’s Fastest-Growing Companies (4x-time: ‘20/’19/’18/’17).

Analytic Tools

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

Feedback Software

The Product Coalition

DECEMBER 29, 2020

At the close of 2020, when we’re on the brink of entering a new decade, we thought it’d be a good time for a little history lesson. With more people entering the Product landscape than ever, now is a good time to help the newbies understand where Product Management came from, and how far the industry has come. Sound familiar?

Reporting Tools

Product Innovation Educators

MARCH 27, 2023

We conducted two more retrospective analyses covering 2004-2013 and 2014-2021. From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. One of those elements is solving a significant customer problem. It’s important to talk to the customer.

User Testing

Mind the Product

JULY 1, 2019

If you can’t be bothered to do that, interviewers will be skeptical that you’ll put the required effort in on the job. If your product disappeared tomorrow, what would your customers use to fill the gap? Why is now the right time to be building this product in this industry?

User Testing

Intercom, Inc.

APRIL 26, 2018

Short on time? How do we get the user to engage again in the future? Product design typically starts with the problem a user is trying to solve. Nir thinks we can go one step further and build for needs our users don’t yet know they have. Are habits naturally beneficial to users? What is the reward?

User Testing