Mind the Product

MARCH 5, 2020

A domain name and a website for your brand is a good start, but not enough. in 2017 to 7.8% And beyond the lock screen, for instance, in WhatsApp, you can rely on the smart notifications response function to reply to an incoming message without launching the app. The web is superb for acquiring new users and building a brand.

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Gainsight

JUNE 4, 2019

You can create personalized messages with ultra-relevance to a user’s app activity, job title, role—or all three. In a survey taken in 2017, 63 percent of respondents saw increased conversion rates as the main benefit of in-app personalization. What would’ve been better timing or messaging? And guess what?

Messaging 63

Messaging Customer Communications Customer Experience Framework 63

Lenny Rachitsky

JUNE 24, 2025

That’s why the name includes the word “language.” MCP also gives the AI the ability to take actions through these tools, for example, updating customer records in Salesforce, sending messages in Slack, scheduling meetings in your calendar, or even committing code to GitHub.

Artificial Inteligence 133

Artificial Inteligence Data Visualization ChatGPT Research Software 133

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. Assuming you have this, how do you expand your product portfolio without risking brand stretch?

Branding 209

Branding Weak Development Team Technical Review Airlines 209

The Product Coalition

NOVEMBER 17, 2024

Access to member only Slack community Our Slack community began in 2017 and has grown steadily ever since. Since 2017 when we started out on Youtube, we’ve now collected over 50k downloads, and average 300-500 listens in the first 30 days per episode. You would receive a unique invite link to join. 👋 Jay

Download 78

Download Events Naming Technical Review 78

freshtrax

AUGUST 27, 2019

LINE : Much more than just a messaging app. Originally a simple messaging app for smartphones, LINE implemented mobile games and a news feed to expand its service. LINE is also a pioneer of virtual stickers for its messaging app. Twitter hasn’t announced its MAU since October 2017. Source: LINE PR News. LINE Group Chats.

Research Software 96

Research Software User Testing Data Visualization Magazine 96

Revulytics

DECEMBER 21, 2018

In the EY and IAPP survey, respondents named some of the hardest aspects of compliance as the right to be forgotten, fulfilling data subject access requests, and getting explicit consent from users – with the US companies reporting higher difficulty scores, according to coverage in Corporate Counsel. SAP’s indirect access journey.

Reporting Tools 66

Reporting Tools Analytic Tools Data Visualization Government 66

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. Namely, its potential to provide companies with actionable insights rather than with abstract raw data. Do we explain by message what the input's format is each time we request it?

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

freshtrax

MAY 8, 2019

the mobile payment market size in Japan is expected to increase from 8 million USD in 2017 to 48 million USD by 2023 (at the rate of 100 JPY = $ 0.8951 USD). Line Pay is one of the services provided by messaging app giant, LINE. Release: August 2017. Japan’s Mobile Payment Landscape in 2019. As of April 2019).

Research Software 96

Research Software Banking User Testing Technology 96

UX Studio: Product Management

JUNE 12, 2018

Our suggestion, based on ethical design principles: One idea approaches this problem placing a counter underneath the profile picture and name in the top left corner. We don’t remember when these features disappeared from most messaging platforms, so worse probably could have happened. That would suffice! Pepperidge Farm remembers.

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

Revulytics

JANUARY 30, 2018

In-App Messaging You May Not Have Expected. ReachOut functionality lets you take advantage of all of the data you have collected about a user to deliver contextually relevant in-application messages to your users. Gartner named Revulytics a 2017 Cool Vendor in Tech Go-to-Market. billion in new license revenue.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

Userpilot

JULY 19, 2021

Send a personalized in-app welcome message when a new user signs up. More than two-thirds of marketers responsible for customer experience compete solely based on customer experience, according to the 2017 Gartner Customer Experience in Marketing Survey. It allows you to deliver the right message to the right group at the right time.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Intercom, Inc.

MAY 8, 2019

During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. Amazon collected 42% of all purchases made online in 2017. One area that Meghan is experimenting with is messaging and live chat because of its immediate and direct connection with customers.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Revulytics

SEPTEMBER 6, 2017

Gartner recently released the Hype Cycle for Software as a Service, 2017 and Hype Cycle for Customer Experience Analytics, 2017. Efficient, personalized intervention to help individual users, driven by understanding of the user's interaction pattern, together with real-time, in-app messaging.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Intercom, Inc.

SEPTEMBER 30, 2021

That approach is already being rewarded and recognized – Rebecca was recently named on Inc Magazine’s influential Female Founders 100 list for 2021. I think that those expectations have already been put into place. In terms of mental health care, the conversation has changed. Families are able to talk about it more.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

UX Planet

JUNE 30, 2025

The shift was dramatic: global AI adoption rocketed to 78% of all organizations — up from just 20% in 2017 — while an extraordinary 91% of bank boards formally approved Gen-AI programs, according to NTT and McKinsey. AI also enabled conversational engagement through chat and messaging interfaces. in-app chat, WhatsApp banking, etc.)

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Alty

JULY 4, 2017

If you were a secret agent on the run, you wouldn’t choose a house on Main Street with your name on the mailbox. If your app has places for users to leave comments, send messages, or otherwise input text, hackers may attempt to inject damaging code. For example: How many of us use a variation of our name for a username?

Software Review 63

Software Review Customer Experience Data Visualization User Testing 63

Intercom, Inc.

JANUARY 10, 2019

I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging. I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Revulytics

AUGUST 7, 2018

Efficient, personalized intervention to help individual users, driven by understanding of the user's interaction pattern, together with real-time, in-app messaging. Gartner named Revulytics as a Cool Vendor Tech Go-To-Market, 2017. Improved customer experience, by identifying trouble spots in user workflows.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

Business of Software Conference

NOVEMBER 26, 2018

Anyway, my name is Rahul. It’s certainly a vivid definition and one that I was staring at through tears in the summer of 2017. And in the summer of 2016 we were still writing code and in the summer of 2017 we were still writing code, although there are quite a few more of us at that point.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Roadmunk

AUGUST 24, 2017

Karan Peri (@karanperi) June 29, 2017. It’s the hub that collects all of our support tickets, customer conversations, emails, user information, questions—you name it. During one of my daily peruses of the tech Twitter-sphere, I came across a tweet I feel should be plastered on the walls of every single product organization ever.

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

Andrew Chen

DECEMBER 10, 2018

This is such an indirect way for Google to tell their message, and to engage us in their products. The variant above behaved like the following: When you received one, it asked you to remove the top name, add your name to the bottom of the list, and mail a new dime to everyone on the list. More than YouTube. More than Facebook.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Gainsight

OCTOBER 5, 2021

Namely, many think in terms of their customer’s success. The second shift occurred around 2017. Companies introduced email sequences, SMS messages, phone calls, direct mail pieces, in-person meetings, in-app notifications, and chatbots. Today’s leadership also obsesses over their customers with one key difference.

Customer Experience 45

Customer Experience Technical Review Software Review Leadership 45

UX Studio: Product Management

FEBRUARY 26, 2019

In 2017, the Indian IT giant Wipro Digital bought Cooper. The name Work & Co comes from the two things that matter most in professional life: the work you do and the company you surround yourself with. Many UX designers work on these advertising-related interfaces which focus on pushing the marketing message through.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Mixpanel

JANUARY 14, 2019

When Insights was released in 2017, we knew it would eventually replace Segmentation. For example, in the Segmentation era, we had to build an entire separate report, cleverly named Formulas, to calculate… formulas. Our process began with an early message to customers. With Insights, we could build formulas right in.

Data Visualization 45

Data Visualization Reporting Tools Customer Feedback Analytic Tools 45

UX Studio: Product Management

OCTOBER 2, 2023

They also provide expertise in brand naming, go-to-market strategies, and campaign development. Founded in 2017 by Vlad and Yana Hrynchuk, Masterly Digital specializes in helping clients in FinTech, Web3, and DeFi elevate their brands and products through exceptional digital design.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

Userpilot

MAY 5, 2021

It gets its name by how you can create workflows for your users to complete and interact with to understand the value of your product. Behavior-responsive messaging. Let’s take a look at the most important features Pendo suite has to offer for user onboarding workflow creation: Walkthroughs and targeted messaging. NPS surveys.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Roadmunk

JULY 13, 2017

Anna Marie Clifton (@TweetAnnaMarie) May 22, 2017. Are you doing messaging? Or what if they don’t have their name; they just have their email address? So the tactical solution there is just, constantly be messaging with your partners in other teams, or partner teams, around what you’re working on or what your timelines are.

Data Visualization 61

Data Visualization Analytic Tools Research Software Product Research 61

The Product Coalition

OCTOBER 23, 2019

Personalization Beyond “Dear First Name” True personalization is a key part of user experience, so it’s no surprise that many brands put tailored offers on top of their priorities in travel app development. When it comes to providing online customer support and guidance 24/7, chatbots are the name of the game here.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Gainsight

JULY 7, 2021

Plus, it wasn’t often that someone starting a SaaS company in Phoenix, Arizona got to hear from the likes of SaaS all-stars such as Aaron Levie, Tien Tzuo, Neeracha Taychakhoonavudh, Bill Binch, Bernie Kassar, Kia Puhm, Byron Deeter, Roger Lee…and some guy named Nick Mehta. Hurry and read her post to see the power of in-app engagements.

Feedback Software 45

Feedback Software Customer Experience User Testing Events 45

UX Studio

JUNE 30, 2023

Los Angeles, CA $100 – $149 / hr Branding, Webflow, UI/UX Design, Website Design, Mobile Development, Responsive Design Wanted For Nothing Wanted for Nothing is a strategic design firm founded in 2017 by Marcell Rekasi. We also develop products of our own, namely UXfolio, Copyfolio, and Archifolio.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. We didn’t really know what to call this talk so we gave it this name. So some more time has passed and the team started getting the message. And good luck because that’s obviously not a good motivating message.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Andrew Chen

DECEMBER 10, 2018

This is such an indirect way for Google to tell their message, and to engage us in their products. The variant above behaved like the following: When you received one, it asked you to remove the top name, add your name to the bottom of the list, and mail a new dime to everyone on the list. More than YouTube. More than Facebook.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Business of Software Conference

MAY 21, 2020

We highlight the Kotlin language which became an official Android development language in 2017 and we and highlight the jetpack library which is a collection of software components that were only released this past September. They also use precise variable naming. You will not see names like I or J or thing 2 or temp.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Business of Software Conference

MAY 29, 2019

But they decided they wanted to come together to promote a message of peace and love and hope. Flow is a psychological concept that was developed by a Hungarian psychologist – let me get the name right. I was practicing all day yesterday. They said Mihai ly. I think that’s how you say it. That’s all.

Weak Development Team 45

Weak Development Team Workshop User Testing Research Software 45

Intercom, Inc.

JULY 4, 2018

This was the basis for my talk on the 2017 Inside Intercom world tour. No wonder marketing has a bad name in the tech industry. In his LinkedIn message trying to recruit Matt, our CEO Eoghan gushed, “The product almost completely sells itself. The live chat model is dead, the messaging model is the future.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

Intercom, Inc.

JULY 4, 2018

This was the basis for my talk on the 2017 Inside Intercom world tour. No wonder marketing has a bad name in the tech industry. In his LinkedIn message trying to recruit Matt, our CEO Eoghan gushed, “The product almost completely sells itself. The live chat model is dead, the messaging model is the future.

Marketing 165

Marketing User Testing Customer Experience Messaging 165