article thumbnail

Lessons Working Remotely from the Other Side of the Planet

The Product Coalition

2020 was a shitty year. Things were already tough merging teams from multiple companies to launch a unified platform in Latam when countries started closing their borders. Thanks 2020! It was no longer the reign of developers, but a company-wide tool to communicate and be in sync. Travel industry went into complete chaos.

article thumbnail

3 Ways To Educate the Market That Actually Work

The Product Coalition

Photo by Oleg Magni from Pexels Educating the market has a bad reputation. The reason that educating the market is considered a bad idea lies in the context: the term “educating the market” usually comes up right after the problematic claim that “they just don’t get it”. It definitely wasn’t the first handheld computer.

Education 140
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Surfboard founder Natasha Ratanshi-Stein on riding the wave of planning software for support

Intercom, Inc.

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

article thumbnail

What is Considered a Good NPS Score and How To Improve It?

Userpilot

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Some industries like SaaS will have an average NPS of 30.

article thumbnail

BrowserStack’s Mark Rudden on hypergrowth in a global pandemic

Intercom, Inc.

Well, at the beginning of 2020, no one had the playbook for that. And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. And you definitely felt that. Onboarding, but make it remote.

article thumbnail

Is Domain Knowledge a Must To Be a Great Scrum Master?

The Product Coalition

His entire career seems to be in the e-commerce domain right from his career commenced in Software development. Scrum is a framework that thrives upon Self-managing teams. Questions that help the developers discover and navigate conflicts between their individual values and Scrum values. What Does the Scrum Master Do All Day?

article thumbnail

The Path To Becoming The Most Important Member Of The Executive Team

Gainsight

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. Definitely invite someone from CS. They develop a deep understanding of the customer’s problems and how the company can offer a better overall solution. Want to have a beer with someone after work?