Userpilot

OCTOBER 6, 2023

case studies, alternative pages, etc.). In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. But how can you use it? They include: Awareness stage (ToFu).

B2B 103

B2B Analytic Tools Feedback Software Data Visualization 103

The Accidental Product Manager

MAY 1, 2023

Research has found that scarcity messages work best with time-sensitive and perishable products such as hotel rooms or plane tickets, as well as unique items like collectibles or limited editions. Then all of a sudden we discover that there are only a few of this item left. They should start things out by taking the time to spotlight quality.

Product Management 65

Product Management Product Manager User Testing Product Research 65

Userpilot

JANUARY 5, 2021

– add a welcome screen and ask your users for their use case – to allow them to ‘choose their own journey’. – guide the users through the process of filling those templates with their own data the key activation points for their use case with interactive, personalized onboarding. . Table of contents.

Customer Experience 105

Customer Experience Data Visualization Dashboard Marketing 105

Product Talk

SEPTEMBER 12, 2018

Back in March, I shared a case study about one of the product teams I worked with at Snagajob (now Snag). This case study is about a team at CarMax that I just finished working with. I’m excited to share another one with you today. It was a ton of fun to watch this team excel.

Product Research 147

Product Research Data Visualization User Testing Weak Development Team 147

Userpilot

APRIL 16, 2020

It was a bit of the case of “overpromise and underdeliver”‘ – said Rachel Lightfoot, Co-Founder, TouchRight Software. Touchright helps letting agents, property managers, inventory clerks and contractors produce property reports with ease, and in less time. Overpromised, Underdelivered.

Research Software 80

Research Software Reporting Tools Data Visualization Software Review 80

nulab

JULY 1, 2021

What’s better — you can do all of your whiteboarding on the same whiteboard in a room together, or (as is often the case) you can gather online to complete the session virtually. We’ve already put together another blog introducing you to the ins and outs of whiteboarding. It can look like growing the world’s longest mustache.

Customer Experience 61

Customer Experience Research Software Presentation Reference 61

Mixpanel

OCTOBER 6, 2022

Over the course of my career, I’ve sat in dozens of conference rooms, Zoom meetings, retreat centers, and team outings all created with the sole purpose of getting Marketing and Product talking. The room is rife with scarcity, competition, and anxiety. No person thinks: cruddy blog post, but great product. There are P1s and P2s.

Data Visualization 59

Data Visualization Onboarding KPIs Marketing Analytic Tools 59

Intercom, Inc.

JANUARY 14, 2021

When it comes to making something people want, Hubert Palan always does his homework. With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. The best way to know your customers is through feedback. Use it to make better product decisions.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Coalition

JULY 13, 2020

According to a recent study directed at the path of acceptance of new social norms , the tipping point for social change in an organization is around 25%. In my experience, speaking truth to power, pointing at the emperor’s new clothes and the reality in the trenches, is necessary a trait for every change agent?—?including

Agile 80

Agile Reporting Tools Leadership Download 80

The Product Coalition

JULY 24, 2020

Up until this point in the blog series, the focus has been all about establishing the framework. So I’m using it as a case study to help you see how it works in practice. I’ll also give my guidance on how to set it up and stick to it, so you can go off and run the 8-week process step by step. We were faced with a lot (!)

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

ProductPlan

JUNE 8, 2021

After reading a blog or a book or attending a conference or talk on product management, I’m always excited to try out the new processes and frameworks I’ve learned about. I try to get my team similarly enthused about this endeavor. I wanted to tie together the entire ecosystem and to identify a unifying measuring stick. Interesting.

Product Research 97

Product Research User Testing Research Software Feedback Software 97

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. But customer support often acts independently.

Customer Experience 87

Customer Experience Feedback Software Customer Feedback User Testing 87

Userpilot

AUGUST 2, 2023

The ideal engagement strategy is measurable and has room for improvements based on customer needs. A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. Identify customer touchpoints and map the customer journey.

Feedback Software 87

Feedback Software User Testing Customer Experience User Friction 87

Userpilot

JULY 31, 2023

Send webinar invitations to educate customers on advanced use cases. The process begins during onboarding and typically involves studying user behavior to identify improvement opportunities at every stage of their journey. Looking to power up your retention marketing strategy? But look no further! What is retention marketing?

Feedback Software 96

Feedback Software Analytic Tools Data Visualization Customer Feedback 96

Revulytics

JANUARY 23, 2018

Perhaps you’re even sitting in a comfy yet productivity-inspiring Steelcase chair as you pore over this blog post. Working with Microsoft, Steelcase recently revealed technology that exposes data from sensor-connected office furniture and rooms that, as a first use case, aim to help optimize the use of conference room space.

Analytic Tools 54

Analytic Tools Feedback Software Reporting Tools Data Visualization 54

Modus Create

APRIL 5, 2021

Naturally, I decided to study business in college. At least that seemed to be the case. I traveled to Morocco and got stuck there after my study abroad program in Copenhagen got canceled last spring. I took an introductory computer science course during my freshman year and barely passed. The class wasn’t too hard.

Software Engineering 91

Software Engineering Software Review Engineering Technical Review 91

UX Studio

JULY 31, 2023

In this case, you usually don’t have time to get to know your new colleagues better – how they work, what they expect from you, and what you can expect from them. Building a digital product or service requires a team of people with different attitudes and backgrounds to work together on a daily basis.

UX 72

UX User Testing Product Research Weak Development Team 72

eG Innovations

APRIL 4, 2022

Understanding Infrastructure as Code (IaC). I recently had a wonderful opportunity to contribute to the Computer Weekly Developer Network (CWDN) ultimate series on “Infrastructure as Code” that collected articles and overviews from vendors and experts operating in the IaC space to form a formidable reference on all aspects of IaC.

Data Visualization 52

Data Visualization Artificial Inteligence Government Document 52

Userpilot

OCTOBER 11, 2022

Here’s why: a good engagement loop creates excitement and motivation that keep customers returning to your product. In that process, they’ll explore your tool, use it to solve their needs and continue doing so—which is what the CS team helps customers do. And how is it an extension of your marketing team? Increase product stickiness.

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Experience 88

UX Studio

SEPTEMBER 26, 2018

Find out in this blog post. A Princeton University study found that test participants could recall more information presented in unusual / rarely used typefaces. What makes a text readable? Do ugly fonts provide more legibility? Good typographic choices play a huge role in the design process. Legibility Step 1: Find the right font.

Research Software 90

Research Software User Testing Web Development Web Developers 90

Andrew Chen

NOVEMBER 15, 2021

The Cold Start Problem is a book a collection of case studies, from Tinder, Twitch, credit cards, Dropbox, and others — about the lifecycle of these networked products. Hi readers, In just a few weeks, I will be dropping new book, The Cold Start Problem !! This is why they grow to be so powerful, and valuable. Thanks, Andrew.

Books 63

Books Research Software Reporting Tools Technical Review 63

Usersnap

MARCH 16, 2020

In this article, you’ll read about the different use cases of the two and get guidance on setting up these testing processes and their environments. Beta testing and User acceptance testing (UAT) are two of the most common types of tests to validate your development before launching your SaaS product or website. “Do Do I need to perform both?

User Testing 59

User Testing Product Research Feedback Software Testing 59

The Product Coalition

JUNE 2, 2020

I provide the link to the main Zoom session, in my case requiring a registration. I provide the link to the main Zoom session, in my case requiring a registration. My solution to this challenge is going the extra mile regarding the remote agile event planning. Do you want to get this article in your inbox?

Agile 78

Agile Events Certifications Document 78

Modus Create

JULY 7, 2020

This article expands on the most advanced technique in my earlier blog post, New Relic and JMeter Performance Remediation – Part 3 , Introduce transactional asynchronous messaging. If they can’t complete the transaction fast, you may lose the sale. Verify that the name and address are something you could actually ship to.

Messaging 84

Messaging Analytic Tools Data Visualization User Testing 84

Dear Strategy

DECEMBER 31, 2020

Given the outrageous prices, coupled with the fact that many people never get jobs in the actual fields that they study, it’s hard to see how there is any real value proposition here at all. On this episode of Dear Strategy, we talk about the true value proposition of college. And, yet, people keep paying. So what’s really going on here?

Education 52

Education Airlines Transportation Certifications 52

Balsamiq

JULY 13, 2018

It's been such a rewarding process to spend an hour with a real customer talking about their real problems and how they use Balsamiq for a real use case. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. Yes, that is indeed a challenge.

User Testing 49

User Testing Customer Feedback Research Software Product Research 49

UX Studio

APRIL 25, 2019

In this article, I want to zoom into the branding process and make a case for incorporating users stories when you create your brand. How you present yourself to the world, visually and in terms of message, constitutes a real science and many companies do a good job of that. Let’s jump into branding research! What’s it got for product teams?

User Testing 73

User Testing Product Research Research Software Data Visualization 73

UX Studio: Product Management

OCTOBER 18, 2023

In this blog post, you’ll find a short guide that walks you through the other most important steps that contribute to effective teamwork. Several UX projects require teamwork. However, simply putting together a group of well-qualified professionals does not inherently guarantee success. Lay back and take a deep breath.

UX 54

UX Feedback Software Research Software User Testing 54

Product Talk

JULY 12, 2017

They’ve read the industry books, they attend the popular product conferences , and they follow all the leading blogs. I also shared a case study telling the story of two product teams as they adopted my definition of continuous product discovery. 3:28] Arity: A Case Study of an Organization Adopting Continuous Product. [9:16]

Product Research 214

Product Research User Testing Data Visualization Research Software 214

Balsamiq

JULY 13, 2018

It's been such a rewarding process to spend an hour with a real customer talking about their real problems and how they use Balsamiq for a real use case. So for this month's case study, I spent a little more time talking to Raguram Venkatesan , a customer and Product Manager in Florida. Yes, that is indeed a challenge.

User Testing 40

User Testing Customer Feedback Research Software Product Research 40

Usersnap

JUNE 2, 2022

Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Research shows that when your company makes things easier on your customers and delivers on the promises, it drives more customer loyalty than the companies that focus more on improving the overall experience. What Do We Mean By Customer Effort Score (CES)?

Product Research 52

Product Research Customer Experience User Testing User Friction 52

The Accidental Product Manager

JANUARY 29, 2018

A recent study showed that only one in five millennials, a core market for McDonald’s , had ever tried a Big Mac burger. A recent study showed that only one in five millennials, a core market for McDonald’s , had ever tried a Big Mac burger. The Big Mac just is not relevant any more Image Credit: pointnshoot.

Product Management 56

Product Management Product Manager Reporting Tools Customer Experience 56

Userpilot

JANUARY 8, 2021

But there is always room for improvement-especially if it sits below your industry average. Before we get into what is considered a good NPS score, we have some good news and some bad news. We will get the hard news out of the way first: what a good NPS (or Net Promoter Score) is depends on your industry. Source: Userpilot. What Is NPS?

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Weak Development Team 75

Userpilot

FEBRUARY 13, 2020

Product experience is fast becoming one of the most important things to consider when it comes to growing your SaaS company. It has a direct impact on how users interact and engage with your company. It affects retention and churn, MRR and CLV. In short, it’s really important. That’s why we’ve put together this guide. Let’s dive in….

Feedback Software 108

Feedback Software Analytic Tools Research Software Customer Experience 108

Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? We’ve collected the best events for product folks that you can attend online or in-person. Check them out below in our month-by-month roundup with prices, dates, who attends, format, and what topics are going to be discussed. Table of contents. February Product Conferences.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. He’s also soon to release User Experience Revolution and runs the award winning user experience blog and podcast Boagworld. ” and nagging people over it.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Product Talk

DECEMBER 15, 2021

You can probably easily list off where your current company is nailing it and where there’s room for improvement when it comes to adopting continuous discovery habits. No company is perfect, especially when it comes to continuous discovery. But some companies are decidedly better than others. Tweet This. Some have begun their journey.

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Product Research Customer Experience Research Software Reporting Tools 192