Userpilot

MAY 20, 2024

Types of customer advocacy programs Companies use a few kinds of customer loyalty programs to boost visibility and drive growth : Customer referral programs reward users with discounts, upgrades, extra credits, or even monetary compensation for referring prospective customers to the product. Some of them do, some of them don’t.

Analytic Tools 92

Analytic Tools Feedback Software Customer Feedback Customer Experience 92

Business of Software Conference

DECEMBER 15, 2022

We’ve been playing around with AI and we asked ChatGPT to, ‘Write a SaaS Newsletter With AI’ I predict 2023 will be the year AI becomes mainstream. It’s been a while since we last reached out, and we wanted to take a moment to update you on all the exciting things happening at our company.

Feedback Software 40

Feedback Software ChatGPT Data Visualization User Testing 40

The Accidental Product Manager

JUNE 19, 2017

It turns out that email newsletters are one of the fastest growing areas of marketing communication. If you want to create a new newsletter as a part of your product development definition, it’s not going to do you a lot of good if you don’t have anyone t send it to. We all want our email newsletters to look great.

Definition 66

Definition Customer Experience Information Consulting 66

Roy Madden

OCTOBER 19, 2021

Impact Curating relevant content for newsletters to inform recipients across the company Spending less than 1 hour daily on Feedly to select relevant insights Discovering and organizing open-source biopharma news in one place. Sienna is a Knowledge and Insights Advisor at a top 10 pharmaceutical company in Australia.

Research Software 116

Research Software Data Visualization Reporting Tools Analytic Tools 116

Userpilot

FEBRUARY 25, 2024

Funnel analysis allows you to: Measure company performance. They subscribe to your newsletter, book a demo, or sign up for a free trial, indicating a direct interest in engaging with your product. Hotjar – Best for qualitative user behavior tracking Hotjar specializes in helping companies track user behavior in-app.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Lenny Rachitsky

APRIL 21, 2024

Simplify security — Mihika Kapoor is a design-engineer-PM hybrid at Figma, where she was an early PM on FigJam and is now spearheading development on a new product at the company that’s coming out this June. ” It is Hestia’s job to always keep the hearth burning, even while other gods go out on separate quests.

Vision 81

Vision Feedback Software Weak Development Team Customer Feedback 81

The Accidental Product Manager

JANUARY 14, 2019

Product Managers know that newsletters can be a powerful way to stay in touch with your customers Image Credit: AJC1. As product managers what we need to do is to start to send a newsletter to our customers in order to make sure that they remember us. What are they going to get out of subscribing to your newsletter?

Product Management 56

Product Management Product Manager Customer Experience Management 56

The Product Cafe

MARCH 22, 2023

☕ Thanks for reading ProductCafé Newsletter ☕️! The answer is at the end of this newsletter. It’s not going to be another newsletter talking about funding freezes, lay-offs and offers being rolled back. However, it can be an interesting time to see how companies grow during these cycles.

ChatGPT 52

ChatGPT Product Research Customer Experience Document 52

Intercom, Inc.

MAY 2, 2019

Bangaly Kaba, Instacart’s VP of Growth, knows the typical growth journey for billion dollar companies well. Instacart is valued at nearly $8 billion and since joining, he’s helped to make the company’s services available to more than 80% of U.S. So, the secret to kickstarting billion dollar companies?

User Testing 184

User Testing Customer Experience B2C Customer Feedback 184

Userpilot

FEBRUARY 9, 2023

This is conveyed through marketing communications and delivered via different media like your website copy, paid ads, or email newsletters. The company uses storytelling to engage its users. Product communication also relies on a range of channels. How do they do it? Tolstoy welcome screen. Tolstoy SaaS templates.

Analytic Tools 84

Analytic Tools Customer Experience Product Research User Testing 84

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. It’s a badge of honor – a badge of legitimacy – a badge of a new, better way of building a company. The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

People-First Product Leadership

SEPTEMBER 4, 2023

If you find yourself in a competitive situation at work (I’ll leave relationship advice to other newsletters), there are things you can do to introduce change ( link ). It’s my word simply because I am more senior than you or have been at the company longer than you) that will fade away. Thank you!

Weak Development Team 52

Weak Development Team Artificial Inteligence Development User Testing 52

Lenny Rachitsky

APRIL 4, 2024

This decision not only allowed him to focus on what he excelled at but also contributed to his personal satisfaction and the success of the company. Treat your company culture like a product, where your employees are the customers. Lenny may be an investor in the companies discussed.

CTO 46

CTO Data Visualization Embedded Analytics Reporting Tools 46

Lenny Rachitsky

FEBRUARY 6, 2024

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Subscribe now 🚨 The Best of Lenny’s Newsletter – Volume 1 is now available for order 🎉 The first batch of books is officially in production and pre-orders are arriving globally!

Framework 142

Framework Product Research Software Review Books 142

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. It’s a badge of honor – a badge of legitimacy – a badge of a new, better way of building a company. The term “product-first” is implicitly set up in contrast to what came before, which were mostly sales-driven companies.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

freshtrax

MAY 2, 2019

Since our last article on the top 10 largest Japanese companies in 2017 , we noted a couple of surprising shifts in the list within the past year, such as Sony’s “comeback” and Mitsubishi ranking in the top 10 for the first time in a while. Company Name. Largest Companies in Japan Don’t Rank Top 10 in the World.

Telecommunications 96

Telecommunications Banking Naming Definition 96

Business of Software Conference

DECEMBER 28, 2023

How to Write Copy for Your Software Company 1. Find out more about BoS Get details about our next conference, subscribe to our newsletter, and watch more of the great BoS Talks you hear so much about. Table of Contents ‘Stop Saying Nothing’: What It Means Why Your Current Copy Isn’t Working Your predictable copy is boring.

Software Review 59

Software Review Research Software Feedback Software User Testing 59

Lenny Rachitsky

JANUARY 7, 2024

To develop your company values, make sure they are (1) honest, (2) applicable, and (3) reversible. Lenny may be an investor in the companies discussed. Questions about the validity of metrics are an opportunity to educate people on the nuances of what’s being measured. Today’s transcript will be live by 8 a.m.

Research Software 110

Research Software CTO Engineering Leadership 110

Lenny Rachitsky

APRIL 9, 2024

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. PMs and VPs), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!). Think about it—what is AI best at?

Data Visualization 117

Data Visualization ChatGPT Research Software Product Management 117

Lenny Rachitsky

MARCH 21, 2024

— Emilie Gerber is the founder and CEO of Six Eastern , a top PR agency that’s worked with over 100 tech companies, from stealth startups to publicly traded companies. Clearly state your company’s purpose, newsworthiness, and desired outcomes of the coverage. Simplify security.

Reporting Tools 87

Reporting Tools B2B Customer Experience Startups 87

Usersnap

MARCH 4, 2021

That button sent new feature requests to the moon and is responsible for a huge part of the company’s monthly recurring revenue (MRR) growth. How about if I told you this was also the first time this product manager’s company created this particular process for feature requests? More intrigued? Ready to rock? Great start.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Lenny Rachitsky

FEBRUARY 20, 2024

Welcome to this month’s ✨ free edition ✨ of Lenny’s Newsletter. and The Best of Lenny’s Newsletter book (all proceeds going to charity). In the public markets, there’s a growing separation between companies betting heavily on AI and those that aren’t. 👋 Hey, Lenny here!

Data Visualization 133

Data Visualization ChatGPT Reporting Tools User Testing 133

Business of Software Conference

AUGUST 4, 2021

The thing that really piqued our interest what that they managed to maintain a core and healthy company culture while hiring upwards of two thousand people into their organisation since 2018. When your company is growing and scaling faster or bigger than you expected you need to think fast and act fast. Act fast, provide help.

Customer Experience 52

Customer Experience User Testing Finance Document 52

Modus Create

AUGUST 15, 2023

5000, its annual list of the fastest-growing private companies in America. The prestigious ranking provides a data-driven look at the most successful companies within the economy’s most dynamic segment—its independent, entrepreneurial businesses. 5000 companies have added 1,187,266 jobs to the economy over the past three years.

Customer Experience 52

Customer Experience Consulting Software Engineering Branding 52

Johanna Rothman

FEBRUARY 14, 2023

Even the newsletter provider services are getting on the bandwagon of: “Sure, use us to publish, and we'll host the archives for you, right here, on our site.” What if you change your newsletter provider? No, those newsletters will be gone forever. Social media companies choose who to show your content to, and when.

Branding 96

Branding Artificial Inteligence Consulting Workshop 96

DISQO

AUGUST 14, 2015

But if a weekly cadence for learning is your thing, then you’ll want to subscribe to these newsletters that rain expert resources on your inbox frequently. Every week, the team from Mind The Product sends a hand-curated newsletter called Prioritised with the top articles from around the web, as well as product jobs and upcoming events.

Product Research 40

Product Research User Testing Product Management Product Manager 40

DISQO

AUGUST 14, 2015

But if a weekly cadence for learning is your thing, then you’ll want to subscribe to these newsletters that rain expert resources on your inbox frequently. Every week, the team from Mind The Product sends a hand-curated newsletter called Prioritised with the top articles from around the web, as well as product jobs and upcoming events.

Product Research 40

Product Research User Testing Product Management Product Manager 40

DISQO

AUGUST 14, 2015

But if a weekly cadence for learning is your thing, then you’ll want to subscribe to these newsletters that rain expert resources on your inbox frequently. Every week, the team from Mind The Product sends a hand-curated newsletter called Prioritised with the top articles from around the web, as well as product jobs and upcoming events.

User Testing 40

User Testing Product Management Product Manager Research Software 40

Lenny Rachitsky

MARCH 12, 2024

Welcome to this month’s ✨ free edition ✨ of Lenny’s Newsletter. Subscribe now P.S. Don’t miss Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my PM recruiting service (we help you hire Sr. It’s the same advice you hear when starting a company.

Technical Review 135

Technical Review Analytic Tools Research Software Feedback Software 135

Roy Madden

JUNE 16, 2022

Impact Disseminate 18+ newsletters with over 2,000 internal newsletter subscriptions Surface the latest trends, emerging technologies and competitors Stay on top of customers’ latest logistics investments through targeted intelligence. A small innovation team with a huge impact across the company. Here’s how he did it: 1.

Feedback Software 86

Feedback Software Research Software Customer Feedback User Testing 86

Lenny Rachitsky

MARCH 26, 2024

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. PM or VP), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!) APIs can also be private. Pretty cool!

Product Management 104

Product Management Product Manager Data Visualization Management 104

Lenny Rachitsky

MAY 12, 2024

He has over 16 years of experience building internet products, consults with Fortune 500 companies, and is among the most well-known and respected product leaders in all of Asia. Effective strategic thinking requires context on the company, product, and stakeholders that you might not have yet.

Framework 114

Framework Development Research Software Product Research 114

Userpilot

MAY 20, 2024

SaaS companies depend on ongoing customer engagement and subscription renewals. By sharing customer testimonials, reviews, or even just a list of well-known customers, you show your customers they’re in a good company. This feels very transactional and it’s not something a PLG company can afford.

Data Visualization 95

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 95

Lenny Rachitsky

FEBRUARY 13, 2024

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Kristen is a behavioral scientist, a founder of Irrational Labs , and a past podcast guest and newsletter collaborator. For a decade, she’s worked closely with tech companies to drive behavior change.

Data Visualization 101

Data Visualization Product Research User Testing Research Software 101

Lenny Rachitsky

JANUARY 11, 2024

Prior to working at Microsoft, Sam started a company called Writely, which was acquired by Google and became the foundation of what today is Google Docs. Lenny may be an investor in the companies discussed. Find the transcript for this episode and all past episodes at: [link]. Today’s transcript will be live by 8 a.m.

CTO 94

CTO Automotive User Testing Document 94

Userpilot

MAY 30, 2024

Every company has its unique flavor of product management and marketing – they add nuances that work for their business. Both should work on how they plan to announce a product feature internally and develop a cohesive storytelling structure that can be pushed to all channels, like email, town halls, and/or the company Slack.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Reporting Tools 75

Lenny Rachitsky

DECEMBER 19, 2023

👋 Hey, I’m Lenny and welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Subscribe now P.S. Don’t miss Lennybot ✨ (an AI chatbot trained on my newsletter posts, podcast interviews, and more) and my new Swag Store (great gifts for your favorite PMs, or yourself!).

Customer Experience 119

Customer Experience Artificial Inteligence Product Research Startups 119