Intercom, Inc.

SEPTEMBER 4, 2019

Instead of relying on structured training methods like documentation or classes, coaching requires leaders to understand what their reps’ weaknesses are so they can adjust them and develop new strengths. Since my team is made up of outbound SDRs, this is a situation where I can’t effectively resolve the issue through coaching.

Weak Development Team 175

Weak Development Team Data Visualization Outbound Sales Training 175

Intercom, Inc.

JANUARY 28, 2020

Enter GetAccept , the all-in-one platform for B2B sales teams that brings video, live chat, proposal design, document tracking and e-signatures together to simplify the life of a sales team. After trialling some other solutions, we chose Intercom because it centralizes inbound and outbound conversations without the friction that CRMs add.” .

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

Intercom, Inc.

NOVEMBER 28, 2018

This is a complete solution for sales teams making outbound calls. Let’s be honest: most customers would scoff if you asked them to print, sign, scan and email (or even worse, fax) a document back to you. Record and transcribe sales calls for better documentation in your CRM. Alternative tools that we love. Process Street.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Userpilot

APRIL 16, 2025

Help center software is an umbrella term for tools that help you quickly spot trends in user issues, keep documentation updated, and guide users in real-time. It helps users quickly find help from step-by-step tutorials to external documents. What are the different types of help center software?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Intercom, Inc.

DECEMBER 6, 2022

Supporting the exchange of PDF documents on WhatsApp to save customers from having to switch channels to share necessary information. For example, the outbound composer in the new Inbox is designed according to a channel-first model. A simple example? How does the principle help in the process of design thinking and product building?

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Intercom, Inc.

JULY 31, 2018

Additionally, we’ve revamped our documentation and guides to help developers who are new to the platform get up and running as quickly as possible. Over the past three months, we’ve been hard at work making many improvements to the Messenger Framework and extending the surfaces where apps can be used, like outbound messages and on mobile.

Feedback Software 106

Feedback Software User Testing Customer Feedback Customer Experience 106

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Intercom, Inc.

JULY 26, 2018

Increase engagement by sending relevant help articles to users in outbound messages. Our Article Inserter app makes it easier to share single articles in outbound messages or in the Messenger home screen. Install from the Intercom App Store , or find out more here. Let customers search your ReadMe docs from Messenger.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Userpilot

AUGUST 2, 2024

Traditional (Sales-Led) GTM: Conversion drivers : PLG relies on the product itself (free versions, trials, user experience ), while the traditional go-to-market focuses on outbound sales and marketing efforts to push prospects down the buying process. Equip your sales team with product usage data and customer feedback.

Feedback Software 105

Feedback Software Customer Experience Reporting Tools Product Research 105

The Product Coalition

MARCH 16, 2019

Maintain Good Data Quality for Outbound Integrations When conducting an outbound Integration (an integration that is sending data to another system), remember that your data is now in two or more applications at once. Everyone agrees that great documentation is important, yet it often gets tossed to the end of the list.

Reporting Tools 86

Reporting Tools Data Visualization Customer Experience User Testing 86

The Product Coalition

DECEMBER 9, 2019

You might use goals in your yearly and quarterly company strategy, your positioning, mission statement, company culture guide, financial projections, and other crucial business documents and initiatives. The right goals will align with your company vision, purpose, and long-term aspirations. Originally published at [link].

Onboarding KPIs 78

Onboarding KPIs Outbound KPI Software Review 78

B2B Product Management

DECEMBER 6, 2016

As you can see in the picture, these categories are inbound and outbound Product Management. This division between inbound and outbound PM duties is much more pronounced at larger companies. If you are an inbound PM, you might want to take steps to get into an outbound PM role. This is not contradictory but rather complimentary.

Analytic Tools 45

Analytic Tools Outbound Inbound Research Software 45

The Product Coalition

FEBRUARY 12, 2018

This tool brings creating manuals to the new level, when each step of the procedure can be edited within one program and then the whole story bulk can be exported and saved as a document. It’s a is a software documentation tool used for creating tutorials, workflow walk throughs, and step-by-step guides. Hey Sasha, Let’s get started!

User Testing 68

User Testing Customer Feedback Customer Experience Reporting Tools 68

Userpilot

JANUARY 19, 2022

Documentation guides can be tricky so here’s an article on everything you need to know about Userpilot integrations and how you can build better user experiences by sending data from Userpilot to your other apps. If you’re looking for the technical documentation on Userpilot integrations, go here. Userpilot help center.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Technical Review 98

Amplitude

NOVEMBER 1, 2018

outbound integration. So the next time that a partner wants to provide you with a private API (or really use anything that isn’t documented publicly on their website), try to get them to add it to their public APIs. We could build the integration immediately, but then we would have to rewrite everything in short order.

Feedback Software 83

Feedback Software User Testing Weak Development Team Customer Feedback 83

Userpilot

NOVEMBER 20, 2022

Marketing roadmaps are complex documents that capture and visually communicate your marketing plan. For instance, you might have a team focus on customer acquisition using inbound and outbound projects. A marketing roadmap template is a preformatted marketing roadmap document. What are the benefits of a marketing roadmap?

Onboarding KPIs 98

Onboarding KPIs Roadmap Marketing Feedback Software 98

Pragmatic Marketing

MAY 1, 2018

The sales reps would source new customers through outbound efforts and engaging their professional network. Since you are aligning the activities across multiple departments, start by documenting your buyer’s journey and how it aligns with your sales process. Should they be considered a lead? When should sales engage?

Enterprise 70

Enterprise Customer Experience User Testing Outbound 70

Gainsight

OCTOBER 3, 2023

From the HubSpot end, Account Managers will be combining those customer health insights with outbound customer data like contacts, deals, and engagements. Push the Productivity Previously, Sales, Marketing, and Customer Success teams were documenting their activities in silos. The result?

Customer Experience 59

Customer Experience Data Visualization Customer Feedback Outbound 59

Intercom, Inc.

DECEMBER 2, 2021

The team is responsible for our entire marketing / engage / outbound / surface area, and they own being successful within that. As part of that, you wrote up a document that explored how Zuora’s modeling of rate plan data over time worked. That is an ambiguous problem.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

Userpilot

JANUARY 26, 2024

They rely on outbound techniques and personalized communication to identify leads and build relationships that gradually lead to deals. This could be in the form of a resource center with product documentation, video tutorials , webinars, or blog posts. In contrast, in sales-led growth , it's the sales teams that drive sales.

Analytic Tools 103

Analytic Tools Feedback Software Data Visualization User Testing 103

Intercom, Inc.

JANUARY 11, 2023

There are people that are going to sign up for the product, and there are people that you’re going to reach out to through outbound. We have a Notion document that ranks all the Nick Cage movies, and I’m still very passionate about the topic. And, of course, there are people that are going to do all of the above, right?

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Bain Public

JANUARY 11, 2022

High-Level Strategic Baseline A high-level strategic baseline is a frequently revised document discovered collectively with leadership that covers the key foundational elements to steer growth, innovation and help stay abreast of changes in the market, industry, customers and competitors. Let’s dive deeper!

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Intercom, Inc.

AUGUST 1, 2019

Tara: It makes me think of Gimlet Media’s podcast , too, where they’re documenting your journey to start a podcast. Tara: Just in real time, you’re capturing that experience and sharing what you were learning, which is a step that a lot of companies would overlook. Michael: It’s like the real-world startup, right?

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Product Bookshelf

FEBRUARY 21, 2017

Although some growth tactics are specific to outbound marketing, many are directly tied to the product. He talks in detail about how his teams set goals, manage documentation around experiments, and optimize. He uses Objectives and Key Results (OKRs) to set goals and manages knowledge about growth in four key documents.

Data Visualization 48

Data Visualization User Testing Onboarding KPIs Product Research 48

eG Innovations

NOVEMBER 17, 2021

Instead it uses outbound connectivity to the Azure Virtual Desktop infrastructure over the HTTPS connection. Microsoft’s own documentation covers how this is done; see Understanding Azure Virtual Desktop network connectivity – Azure | Microsoft Docs.

Analytic Tools 52

Analytic Tools Data Visualization Inbound Transportation 52

Userpilot

MAY 24, 2019

It also means that your salespeople are caught up in demos when they could be doing some outbound work. Providing in-depth help documentation is a great way of teaching your users how to use your software. Even if your salespeople did nothing but demos all day, each of them could probably only manage seven or eight.

Analytic Tools 76

Analytic Tools Demo Customer Experience Data Visualization 76

Intercom, Inc.

MARCH 17, 2022

Do you have any thoughts on thinking beyond that to folks who might work in support, success, or outbound sales? When we think about a cross-functional pod of people, it would be great to extend that further to a customer success pod, some kind of support pod, and a documentation pod.

Analytic Tools 151

Analytic Tools Research Software Data Visualization Customer Experience 151

Aptrinsic

MARCH 19, 2018

The sales reps would source new customers through outbound efforts and engaging their professional network. Given you are aligning the activities across multiple departments, it’s recommended you start by documenting your buyers journey and how it aligns with your sales process. Should they be considered a lead?

Enterprise 40

Enterprise Customer Experience User Testing Outbound 40

NextBigWhat

OCTOBER 30, 2020

Operating Plan (OP1) is an annual planning document that covers the strategy for the next 12 months, ways of executing the strategy, and the budget required. While outbound marketing interrupts your audience, inbound marketing forms connections they are looking for and solves problems they already have.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Usersnap

FEBRUARY 14, 2023

Will I focus more on inbound or outbound sales, or both equally? Based on that you have to find what is the best approach to reach your target market – whether it’s inbound or outbound marketing, advertising, or a mixture of all channels. What channels will I use to distribute and advertise my products?

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Modus Create

FEBRUARY 1, 2022

The core of any good segmentation plan is identifying and documenting all of the authorized data flows the application is allowed to make. In the case of Log4j, if we know the Java daemon shouldn’t be making outbound calls or connections, we can disrupt the attacker’s kill chain. Network Segmentation.

Software Review 45

Software Review Systems Review Data Visualization Weak Development Team 45

Gainsight

JANUARY 18, 2021

He believes his job entails everything outbound through product marketing into the field organization. One of my greatest examples was a documentation writer who transitioned into being a product manager. Also, people from the customer success organization transitioned in because they had such an affinity for the customer problem.

Technical Review 52

Technical Review Research Software User Testing Product Research 52

eG Innovations

NOVEMBER 19, 2021

DynamoDB is Amazon’s NoSQL database solution that supports document and key-value data models. You can permit access to the internal sites of your choice by funneling outbound traffic from a WorkSpace through a web filter. Amazon SQS also provides extremely high message durability, giving you and your stakeholders added confidence.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

Usersnap

JANUARY 20, 2023

Common examples include Frequently Asked Questions (FAQs), user guides, or technical documentation. Tidio offers access to inbound and outbound communication with your customers. Informational self-service tools allow customers to handle customer support inquiries independently.

Feedback Software 52

Feedback Software Analytic Tools Research Software Reporting Tools 52

Business of Software Conference

MAY 21, 2020

They can always increase the base salary or in a few extra is restricted documents. For comparison I spent nearly five weeks in December for some companies interview process further documentation, snapshot coding challenges, personality tests technical interviews and, in the end, I got to a generic rejection email.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Gainsight

DECEMBER 23, 2019

And when I was trying to figure this out, I had no idea when I was a CO, I hacked it and I looked at every public company document and I figured out that on average, and I talked to everyone I knew, on overage when people were at scale they were budgeting about $2 million per CSM. A million things going on outbound-driven, rapidly changing.

Customer Experience 52

Customer Experience User Friction Onboarding KPIs Data Visualization 52

Userpilot

SEPTEMBER 27, 2024

The interface also uses terms like “Outbound” and “Operator” that aren’t explained (unless you search for them). It’s designed to help small and mid-sized businesses provide quick and easy access to help articles and documentation during the onboarding process.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52