Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. He had just spent 13 years at Microsoft, most recently as the head of 300 engineers. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. Nick Caldwell: I’m VP of engineering at Reddit.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Intercom, Inc.

JUNE 29, 2018

We borrow a lot of the words and concepts we use to describe our engineering teams from the world of sports – from huddles and scrums to sprints and even goals, the terminology resonates from the pitch to the office. When at training, I put my heart and soul into every drill. Preparation and analysis.

Engineering 168

Engineering Construction Strategy Management 168

Userpilot

JULY 5, 2022

Keep reading to see the best training we recommend for all of the above. Below are some of the best online training for a range of SaaS skills. Best Free Online SaaS Training/Courses. It goes over a bottom-up marketing approach to building a sustainable, product-led growth engine. Google Digital Garage. Product School.

Analytic Tools 52

Analytic Tools Research Software Inbound Data Visualization 52

Mironov Consulting

AUGUST 29, 2023

 And calling out the need for some honest discovery before we embark on major engineering efforts. This would seem obvious, but every week I discover another engineering/product organization building generic software in-house that’s not strategic to their core business.  

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Engineering 52

Intercom, Inc.

OCTOBER 29, 2018

Are there any new engineering processes that might slow things down? Laying a plan out on a timeline makes you think about other commitments that the people on your team might have: holidays, anniversaries, training, meetings. Does the project have different dependencies than before? Planning timelines is about more than just work.

Engineering 155

Engineering Differentiation Technology Information 155

Intercom, Inc.

FEBRUARY 16, 2018

I was curious to see how the company ensures that every new engineer has the opportunity to do the best job of their career, and how that would translate to my personal growth and everyday life in Intercom. Making an impact as an engineer. Setting engineers up for success. Everybody wants you to learn and contribute fast.

Feedback Software 177

Feedback Software Engineering Seminar Customer Experience 177

ProductPlan

AUGUST 7, 2020

When I started my career as an engineer, I didn’t set my sights on becoming a product manager. Working in startups and big technology companies, I’ve encountered one question more than most: “How do I make the switch from engineering to product management?”. My Journey Transitioning from Engineering to Product Management.

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

NextBigWhat

AUGUST 20, 2021

Engineers are great at solving problems and have a lot of knowledge about how tech works. They are also analytical thinkers who can be trained to know the importance of user experience. Engineers are great problem solvers and have a knack for understanding what’s going on in front of them.

Engineering 52

Engineering Product Management Product Manager Customer Experience 52

bpma ProductHub

SEPTEMBER 6, 2016

The transition from engineering to product management is one of the most difficult. Of all roles that touch the product, engineers are the furthest removed from the market and the customers. It can be done successfully however, as many engineers have already proven. If you’re an engineer, you’re a problem-solver by default.

Engineering 150

Engineering Product Management Product Manager Healthcare 150

Product Management University

JUNE 21, 2017

What are some things we can do to build stronger product management and engineering relationships? Here are three simple practices you can adopt to strengthen your product management and engineering relationships so they work together more harmoniously. Educate educate each other. Submit Your Question. Your question * Name *.

Engineering 100

Engineering Product Management Product Manager Education 100

Roy Madden

APRIL 4, 2022

The core of Feedly for Market Intelligence is an AI engine, called Leo, that automatically gathers, analyzes, and prioritizes intelligence from millions of sources in real-time. Meet Leo, Feedly’s AI Engine. Feedly’s AI Engine (Leo) automatically tags key market intelligence concepts. Market Intelligence.

Technical Review 78

Technical Review Engineering User Testing Artificial Inteligence 78

Intercom, Inc.

JULY 19, 2018

As up and coming engineers in Silicon Valley, Jean Hsu and Edmond Lau long sought more influence and impact in their respective positions – but they couldn’t shake the feeling of being stuck. Many engineers feel like they must make a jump into management to lead. Jean: Especially with engineering teams.

Engineering 135

Engineering Feedback Software User Testing Leadership 135

Gainsight

OCTOBER 14, 2022

The podcast is hosted by Kristen Hayer, Founder and CEO of the Success League, a consulting and training firm focused on developing customer success programs that drive revenue. Value engineering through the lifecycle. The post CS Value Engineering and Customer ROI Just Got More Important appeared first on Gainsight Software.

User Friction 52

User Friction Engineering Customer Experience User Testing 52

PMLesson's Ace the PM Interview

JULY 23, 2020

Software engineering levels are the road map that gets you to your career destination. Even so, the main benefit for you is that software engineering levels create a clear ladder of progression, and understanding the responsibilities and expectations for each level will help you to climb that ladder. Learn about new programs.

Software Engineering 75

Software Engineering Engineering Positioning Article 75

ProductCraft

JUNE 3, 2020

Product Love · Nancy Wang, Head of Product at Amazon AWS, talks about Advancing Women in Product This week on Product Love, I sat down with Nancy Wang, head of product and engineering at Amazon Web Services (AWS) Backup. She’s also the founder and CEO of Advancing Women in Product, an organization that trains and.

Engineering 87

Engineering 87

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Want to know what your next steps are as an engineer as you make your way to CTO? An engineering career can go in many different directions depending on your technical skill set and what you want out of a job. We've got your covered.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

Lenny Rachitsky

FEBRUARY 20, 2024

Nat Friedman (former CEO of GitHub) and Daniel Gross (former Y Combinator partner) are investing $100 million in a startup called Magic that’s looking to replace engineers. Prominent engineers are worried. This means anyone on our team can write well, whether they’re a product manager, designer, or engineer.”

Data Visualization 136

Data Visualization ChatGPT Reporting Tools User Testing 136

Mironov Consulting

DECEMBER 17, 2023

  The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse.    Unfortunately, our brilliant engineer has left the company and we have no one on staff who remembers the details.    Far away.    Hard to see.    Specs seem straightforward. 

Customer Communications 117

Customer Communications Reporting Tools Artificial Inteligence User Testing 117

Bain Public

SEPTEMBER 7, 2022

(Montreal, ON) - We're excited to announce we’ve been selected as one of California’s top innovative corporate training companies by Best Startup California! This is the reason why many businesses fail, so the question to many business owners out there is this: are you confident that your engineering team is building the right features?

Startups 52

Startups Transportation Demo Roadmap 52

The Product Coalition

AUGUST 21, 2019

This may be particularly amplified for those who find themselves in Product roles at companies that still operate in the more traditional ‘Business Analyst/Software Engineer’ paradigm, where ‘requirements’ are cold-bloodily handed from one business unit to another. It’s what they are trained to achieve. Do you know who they are yet…?

Software Engineering 60

Software Engineering Feedback Software Engineering Product Management 60

Mixpanel

APRIL 18, 2024

This is why go-to-market (GTM) teams play a large role in B2B rollouts, whether it’s running training with their account teams or answering basic support questions. We have a wide range of user types, from marketers to engineers to product managers and more. They’re the end consumers of this training, after all.

Data Visualization 94

Data Visualization B2B User Testing Customer Feedback 94

The Product Coalition

JANUARY 27, 2024

That’s why these skills can prove to be useful when consulting with software engineers and other specialists in deciding which languages to use when energy efficiency is a priority. Cost-Effectiveness and Support: Consider the software’s pricing model and the quality of customer support and training provided.

Analytic Tools 147

Analytic Tools Research Software Reporting Tools Software Review 147

Mind the Product

NOVEMBER 29, 2017

From my experience of working directly with and solving problems for product management and delivery in a Fortune 100 financial services organization, I’d like to share my list of top grievances against bad product management, from an engineering perspective. Product managers are at the driver’s seat, not engineering teams.

Data Visualization 88

Data Visualization Engineering Technical Review Feedback Software 88

PMLesson's Ace the PM Interview

JUNE 28, 2021

Many engineering managers first transition into their roles as former individual contributors. This is especially true for new EMs, who often previously worked as software engineers or developers before being promoted. Just because engineering managers are leaders of their teams does not mean they should not be productive workers.

Engineering 52

Engineering Weak Development Team Feedback Software Management 52

Product Talk

FEBRUARY 16, 2022

This makes complete sense—as people read my book, take one of my courses , go through my training , or watch one of my talks, they naturally wonder about applying the concepts of continuous discovery to their own work. Yes, engineering is going to contribute more to feasibility and product managers might contribute more to viability.

Product Research 254

Product Research Engineering Webinar Testing 254

The Review by First Round

JULY 15, 2021

Today’s episode is with Nick Caldwell, VP of Engineering at Twitter. Nick has also held roles as Reddit’s VP of Engineering and Looker’s Chief Product and Engineering Officer. Nick has also held roles as Reddit’s VP of Engineering and Looker’s Chief Product and Engineering Officer.

Engineering 40

Engineering Systems Review Leadership Information 40

The Product Coalition

JUNE 12, 2018

3 types of questions to ask engineering candidates Being part of a growing company can be a really exciting experience?—?growth Let’s be real though, interviewing engineers can be awkward. I get it, hiring engineers is super important. Could you imagine a workplace with a bunch of product managers and no engineers?

Engineering 60

Engineering Weak Development Team Product Management Product Manager 60

Product Management University

MARCH 23, 2023

If you’re a pre-sales solution consultant or sales engineer, falling into the trap of telling vs selling can happen before you even know it, even though your intentions are always on the mark to start the demo. The telling demos are more like an introductory training class on the product versus a sales presentation. Here’s an example.

Demo 243

Demo Product Research Systems Review Workshop 243

The Product Coalition

APRIL 11, 2022

They determine which algorithms and their combinations are necessary to train the model and how to evaluate their quality. MLOps includes the following components: A model training pipeline. Data is extracted and processed so that the model has something to train on. MLOps engineers analyze the performance of the model.

Artificial Inteligence 165

Artificial Inteligence Reporting Tools Analytic Tools Feedback Software 165

NextBigWhat

SEPTEMBER 20, 2021

, etc the PM steadfastly responds “We need [N] more engineers”. A story thread, with some hard truths to swallow: “More engineers” will usually *not* solve your problems. More engineers *will* solve your “I don’t have enough engineers” problem. More engineers *will* solve your “I don’t have enough engineers” problem.

Engineering 40

Engineering Onboarding KPIs Customer Experience Definition 40

Intercom, Inc.

MAY 19, 2021

Build the necessary technical depth within the team needed through training and experimentation. Increase observability and empower teams to support their infrastructure through tooling and training. The positive impact we had on engineering was readily apparent, which led to more investment in the core technologies area.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

Melissa Perri

JANUARY 4, 2020

2019: "I have 800 Product Owners who have never done the role before, can you help train them?" They started to see the value. -- 2011: "Product reports to the VP of Engineering." We'll need to build training programs inside companies, make sure we higher good experienced people to coach. Can you just teach us UX?"

Data Visualization 388

Data Visualization User Testing Research Software Feedback Software 388

Product Management University

FEBRUARY 25, 2021

A team that sets all other disciplines up for success (engineering, marketing, sales and customer success) with clear value targets and then delivers product solutions that consistently hit those targets. Engineering and product development teams feel like they never know what they’re aiming for… Why are we building it?

Product Management 208

Product Management Product Manager User Testing Management 208

Product Management Unpacked

JULY 11, 2019

Unfortunately, little has changed in the world of product management education, training or preparation to meet today’s high demand. The predominant way product managers are trained today is via on-the-job training. So, what are employers doing to attract and retain product managers?

Education 217

Education Automotive B2C Product Management 217

The Product Coalition

MARCH 8, 2024

In simple words, a digital transformation strategy is a thorough plan for utilizing digital technologies to enhance the physical components of your company, including engineering, production, and service. Ensure they have the necessary training and support to adapt to the new ways of working.

Enterprise 133

Enterprise Research Software Feedback Software Strategy 133

Intercom, Inc.

MARCH 15, 2021

“As a leader, it’s critical that you make time to listen and learn from others” As Maria Gutierrez, Intercom’s Senior Director of Engineering, says, “My experience as a woman in tech is very much my experience. I could just say yes. It unlocked so much for me.”.

Weak Development Team 209

Weak Development Team Leadership Technical Review Engineering 209

Product Management University

MARCH 3, 2021

The performance of product management and the ripple effect (positive and negative) on engineering, marketing, sales and customer success is front and center this month. A free step-by-step guide complete with an on-demand training course for implementing outcome-based product enhancements. We offer a few insights.

B2B 130

B2B Product Management Product Manager Magazine 130