Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

The Product Coalition

FEBRUARY 15, 2021

In my experience, the challenges of becoming a learning organization can only be handled effectively by self-organizing teams. Their collaboration will lead over time to a ‘team of teams’ structure. You started with a small team, and your way of being agile seems to start working. There seems to be a belief?

Agile 195

Agile Startups Technical Review Software Review 195

Product Management Unpacked

APRIL 25, 2019

I first saw this method enacted when I was a young product leader at a publicly-held enterprise software company. In my experience, start with core constituents – your immediate team, leaders of development/engineering, sales, followed by top customers. Strengths/Weaknesses). Who should you start with?

Banking 148

Banking Feedback Software Weak Development Team Customer Feedback 148

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That  There’s something more systematic here.

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

Mind the Product

APRIL 4, 2017

Dual-Track Agile is an IT development methodology where figuring out what to build is as important as the building process. So how do you know if your product team has a good idea? While Dual-Track Agile is my recommended way to develop products, it’s not very clean. Now Things get Messy. Can users use it? Usability).

Agile 186

Agile Product Research User Testing Customer Experience 186

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?

Outbound 183

Outbound Technical Advisors Weak Development Team Customer Experience 183

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

User Testing 174

User Testing Marketing Research Software Customer Experience 174

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? To begin with, the development of new functionality requires considerable resources, including people.

Banking 113

Banking Development Team Review Software Review Technical Review 113

Modus Create

NOVEMBER 15, 2024

With the average cost of developing a new drug at approximately $2.3 billion , streamlining and automating clinical development processes are perfect use cases for AI. Implementing an enterprise AI project involves capital investment and various operating costs that should be evaluated before launching any initiative.

Research Software 40

Research Software Reporting Tools Data Visualization Technical Review 40

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Business of Software Conference

AUGUST 1, 2019

On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. Bill Janeway (Partner & Senior Advisor, Warburg Pincus) – The Rise & Fall Of Enterprise Software from Business of Software Conference. The Rise And Fall Of Enterprise Software”.

Reporting Tools 10

Reporting Tools Analytic Tools Enterprise Software Review 10

Amplitude

AUGUST 30, 2017

At the Product Analytics Summit in Seattle this past March, we chatted with some of our customers about how they use Amplitude as part of their product development toolbox. It helps you stay in tune with user needs and helps you make product development decisions that cater to those needs. Uncover core metrics specific to your product.

User Testing 71

User Testing Customer Feedback Analytic Tools Feedback Software 71

Mironov Consulting

DECEMBER 29, 2022

IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said  but not in consulting days or developer hours or use-it-or-lose-it prepaid service agreements.  There’s B2B software services companies work the other side of the problem.  The

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Mironov Consulting

DECEMBER 5, 2023

  We could conceivably do this by raising prices; opening new geographic markets; expanding the current product line; building and launching a new e-commerce business alongside our enterprise CRM business; getting the ticket concession for Taylor Swift’s next tour; or inventing cold fusion to save the planet. ” What To Do?

Data Visualization 78

Data Visualization Strategy Artificial Inteligence Weak Development Team 78

Intercom, Inc.

OCTOBER 15, 2020

Then I worked on “Pokemon: Mac and Cheese” for Kraft” Bob: When I was part of the new product team, we would not only design things we also worked with suppliers and would fly all over the world to actually get those lines up and running and do that kind of stuff. Because I think it’s an area that’s lacking in literature.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

Mixpanel

AUGUST 11, 2020

After thousands of conversations with product teams evaluating Mixpanel, we sifted through the data to identify the questions that we see come up again and again. Here’s a summary of exactly what teams and objectives are best served by each: Marketing analytics (e.g. Product analytics (e.g. Source: Semetis.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Research Software 98

Intercom, Inc.

JULY 26, 2018

Remarkably, the team stuck around with few exceptions. One of your first hires should be someone who can nerd out on your company’s finances. Or you had to go to the other extreme of spending hundreds of thousands of dollars on some massive analytics software with this enterprise-y sales thing. Hard conversations ensued.

Feedback Software 137

Feedback Software Analytic Tools User Testing Product Research 137

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. Companies like Canva, Grammarly, Figma, Notion, and Dropbox are excluded because they are considered B2B SaaS businesses since they have sales teams and sell to both prosumers and enterprises.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

The Product Coalition

NOVEMBER 7, 2019

The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication. When setting up a new team, the person responsible for the technical implementation?—?the Working with a Software Vendor Outsourcing to a vendor means hiring a team for a specific task.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

The Product Coalition

JANUARY 25, 2019

Building endurance across each role was the key skill that helped me to develop my career in PM. Finance and LinkedIn self-reported job titles. Even with a long history in enterprise product roles, finding the next role was not easy. When any single person can put in a bad word on your candidacy, you must always be on your game.

Weak Development Team 60

Weak Development Team Product Manager Product Management User Testing 60

Alchemer Mobile

MARCH 18, 2021

During the webinar, you can engage with Team Apptentive by chatting along, I hope you do that. The team will let you know if you are the winner, and we’ll connect with you to get your information so we can send you a prize. OK, so there are a couple of answers here, I’ll let the team decide. So make sure you do that.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Reveal

JULY 28, 2022

Challenges: Legacy infrastructure Technical resources needed for implementation Constantly changing analytics needs Existence of internal analytics tools Building user adoption & getting users to overcome their fear of data Bad data visualization and dashboard design practices The build vs buy dilemma Justifying the cost.

Embedded Analytics 95

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 95

Mironov Consulting

SEPTEMBER 23, 2023

Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work ”)  No one cares how big the team is, how long it took to build, or how smart our engineers and designers are.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Mironov Consulting

MAY 18, 2024

Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    Some are top-down command-and-control, others are freewheeling or consensus-driven or chaotically leaderless or run by a CEO who had a bad childhood. 

Technical Advisors 64

Technical Advisors Technical Review Weak Development Team Product Research 64

Hutwork

MARCH 19, 2018

The best books available can help you learn more about product management, collaboration, habits, remote teams, different methodologies, and more. Written by real-world product managers at the Product School, these experts teach classes while working at enterprises like Facebook, Google, LinkedIn, PayPal, Netflix, and more.

Books 67

Books Research Software Feedback Software Product Manager 67

Mironov Consulting

JULY 8, 2024

But we (product leaders) often engage our C-level peers in development process discussions about why they can’t have exactly what they asked for , exactly when they’d like it.  CFO/Finance : “You know that our investors value SaaS subscriptions at 6x-10x revenue , and one-time project work at 0.5x

Weak Development Team 59

Weak Development Team B2B Analytic Tools User Testing 59

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. Why do we need a Product Management team? My recent experience is more with startups, and I tend toward enterprise rather than consumer. Do they have money? Who pays us money?

User Testing 75

User Testing Feedback Software Product Manager Product Management 75

Mironov Consulting

AUGUST 29, 2023

We want to invest our always-scarce development efforts in work that truly matters to our customers, or where only we can do what’s necessary.  So  After all, we're smarter than other teams.    Once we start, we incrementally discover the next issue or dependency or complexity. and then the next.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Engineering 52

Reveal

OCTOBER 14, 2021

We call one application a modern application when it is built with a combination of modular architecture patterns, DevOps, DevSecOps, serverless operational models, and agile development processes that allow businesses to reduce risk and accelerate time to market. Not a bad deal, don’t you think? for every dollar spent.

Analytic Tools 80

Analytic Tools Data Visualization Research Software Reporting Tools 80

Intercom, Inc.

MARCH 4, 2021

But landing financing is almost impossible without a strategy, an idea of the market, and a clear vision for your company. ” And because of my background in business solutions, business development, marketing, communications, education, I’m used to planning. Media is good and bad, and we know that.

Reporting Tools 152

Reporting Tools Research Software Feedback Software Education 152

Intercom, Inc.

JANUARY 10, 2019

They got a bad rep, but they’ve come through the other end, I think. We’re going to invest and invest and invest in the developer side of it and help external developers get value from building an app in the Intercom ecosystem. Paul: It might be interesting to distinguish between the consumer side and the enterprise side.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

The Product Coalition

MAY 22, 2019

They serve bad goals just as well as they do good goals. This is a major problem because bad OKRs can amplify the issues the org is troubled with rather than fix them. For example: O: Become a leader in the enterprise KR: Launch v2.2 Teams of 4 people try to commit to 6 OKR clusters each with 4–5 key results. Ambitious?—?pushing

Onboarding KPIs 60

Onboarding KPIs Reporting Tools Weak Development Team Workshop 60

UX Studio: Product Management

JULY 5, 2021

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Sequent Learning

SEPTEMBER 4, 2019

The Fundamentals of Product Management should be a given for anyone, and greater focus should be on customer and market insights, strategically important business goals, alignment, efficient development, and above all, product performance optimization. To reinforce a key point, a development methodology is not product management.

Customer Experience 63

Customer Experience Research Software Product Manager Product Management 63

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Department of Product

NOVEMBER 16, 2023

If you’ve not heard of Celonis before, it’s a SaaS company that focuses on one thing product teams tend to either love or hate: process map diagramming. Essential reads for product teams New from the Department of Product this week: ? Enjoy the rest of your week! That’s the first big difference to note.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Reporting Tools 52