The Secret PM Handbook

AUGUST 17, 2018

And then, instead of waiting for them to come up via questions, or not come up, and just remain in peoples’ heads, you address them head-on in your presentation. In a recent presentation I was demoing the latest version of a new product that was still in development. And then make the question and/or answer part of your presentation.).

Weak Development Team 170

Weak Development Team Presentation Demo Product Research 170

The Secret PM Handbook

AUGUST 7, 2018

Every presentation or opportunity for persuasion has a goal, or possibly a few goals. And obviously, your goal will affect how you present your information to make it persuasive and to save your life. I had both defensive and proactive presentations recently. So I presented the product in a way that no one had ever articulated.

Presentation 170

Presentation Demo Article Definition 170

The Secret PM Handbook

SEPTEMBER 1, 2017

Make sure to capture the enhancement anyway, and promise to reconsider if a good solution presents itself. The post How To Say “No” To A Feature Request appeared first on The Secret Product Manager Handbook. Lead the customer to say “No” themselves. What If It’s Not A Terrible Idea? Generic – CC BY-SA 2.0 ) .

Data Visualization 199

Data Visualization Customer Experience Roadmap Information 199

Product Innovation Educators

OCTOBER 17, 2022

You can do it in a fairly light and easy way by interacting with our digital content through our Knowledge Hub (K Hub), body of knowledge, or presentations. We have a body of knowledge, an academic journal, a certification, tool books, and handbooks. It can be a community of individuals you connect with and learn from.

Research Software 279

Research Software Certifications Product Management Product Manager 279

Product Innovation Educators

JULY 17, 2023

Do the net present value calculations with correction factors for likelihood of success. ” Net present value and productivity index are good metrics for that. [22:55] Useful links: Visit Bob’s website Check out the PDMA Handbook 4th edition Innovation Quote “There are two ways to win at new products.

Telecommunications 255

Telecommunications Research Software Feedback Software User Testing 255

The Secret PM Handbook

JULY 30, 2018

After a few well-received presentations to senior executives, a few colleagues at my new company asked me, based on the positive effect I got, “Can you give us some tips on persuasion?”. I’ve been doing product management a long time, and over time my presentation skills have just naturally gotten more polished. Click To Tweet.

Product Management 170

Product Management Product Manager Management Management 170

Gainsight

SEPTEMBER 19, 2022

That’s why you should consider maintaining a customer success handbook to scale knowledge transfer for new employees and set standards that everyone in your organization can follow to deliver on customer outcomes. What is a customer success handbook? How should a customer success handbook be developed?

Customer Experience 52

Customer Experience Crowdsource Systems Review Software Review 52

Intercom, Inc.

JUNE 26, 2019

There’s a lot of content and advice about giving presentations out there. If you pay attention to each of these steps, you’ll be well on your way to having a great presentation”. But if you pay attention to each of these steps, you’ll be well on your way to having a great presentation. Before you write your talk.

Feedback Software 215

Feedback Software Education Presentation Events 215

The Secret PM Handbook

FEBRUARY 20, 2018

For example, you might provide some questions to explore if the prospect has challenges presenting project status information to the executives.). Using this information to present a killer demo that’s totally focused on the prospect’s problems can make a giant difference to your sales success.

Product Research 170

Product Research Demo User Testing Data Visualization 170

Mind the Product

SEPTEMBER 6, 2018

Often when product managers are pulled into customer conversations, they are asked to either present the product roadmap or help out with an escalation, neither of which are ideal for learning about the customer. During product roadmap presentations, product managers are expected to appear knowledgeable.

Enterprise 180

Enterprise Customer Feedback Customer Experience Reporting Tools 180

UX Planet

APRIL 2, 2024

Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests ” by Jeffrey Rubin and Dana Chisnell “ Usability Testing Essentials: Ready, Set…Test! Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests ” by Jeffrey Rubin and Dana Chisnell “ Usability Testing Essentials: Ready, Set…Test! ”

User Testing 98

User Testing Books Product Research Testing 98

Sachin Rekhi

MARCH 1, 2020

The most important deliverables at McKinsey are slide presentations sharing progress and findings with each client. What they realized in preparing these decks was that they would waste a lot of time finalizing slides only to have the presentation dramatically altered after reviewing it with the partner on the project.

Data Visualization 198

Data Visualization User Testing Customer Feedback Software Review 198

Lenny Rachitsky

JUNE 9, 2024

He’s most recently the author of Fall in Love with the Problem, Not the Solution: A Handbook for Entrepreneurs , hailed by Steve Wozniak as the “Bible for entrepreneurs.” He’s also founded nine other companies, been on the board of 20 companies, and advised more than 50 companies.

Customer Experience 98

Customer Experience CTO Coach User Testing Startups 98

UX Planet

JANUARY 22, 2024

Focus on presenting only essential metrics, and maintaining a clean hierarchy. While these guidelines are aimed at aiding users with disabilities, they form a robust foundation for elevating the user experience for all. Minimize system response times, incorporating progress bars and animations to make waits tolerable.

Customer Experience 97

Customer Experience User Testing Research Software Customer Feedback 97

The Secret PM Handbook

OCTOBER 7, 2016

To understand the future of product management I started from the “present” of product management. The “Present” of Product Management. I quickly responded then. And realized later it would also make a good blog post. Where are we now in the product management discipline?

Product Management 223

Product Management Product Manager Management Management 223

TechEmpower - Product Management

AUGUST 7, 2023

Aspatore Inside the Minds Series, Leading CTOs Mark Minevich , The CTO Handbook Tom Berray and Raj Sampath, the Role of the CTO: Four Models for Success Werner Vogels – The Different CTO Roles Role of the CTO If you know of more resources on this topic, we’d love to hear from you. It’s just not a realistic expectation.

CTO Coach 104

CTO Coach Fractional CTO CTO Fractional VPE 104

Mind the Product

FEBRUARY 1, 2019

improving presentation skills and speak at more/bigger/higher-profile events. Evidence based coaching handbook: Putting best practices to work for your clients. A few of the most common that I’ve heard over the last few weeks, include: mastering a new method or skill (design sprints are popular again this year). getting a promotion.

CTO Coach 144

CTO Coach User Testing Research Software Product Research 144

The Product Coalition

JANUARY 26, 2024

Then work backward to present and identify key challenges that need to be tackled to bring the ideal state to life while avoiding the worst-case scenario. Customer Critiques : Present customers with multiple developed mockups and/or screenshots of existing solutions already on the market similar to what you are thinking of building.

User Testing 144

User Testing Product Research Research Software Data Visualization 144

Lenny Rachitsky

AUGUST 22, 2024

Develop a plan to address these areas and present it to your team. When starting a new role, create a structured 30-60-90-day plan: 30 days (listening and learning): Meet with as many team members and stakeholders as possible (aim for 50 to 60 people) to understand their perspectives, challenges, and wish lists.

CTO Coach 80

CTO Coach Feedback Software CTO B2B 80

The Secret PM Handbook

SEPTEMBER 2, 2016

Creating a Powerpoint about the topic, and then presenting it (out loud, but only to myself). Talking to other people, even people who don’t know anything about the topic and aren’t that interested – it turns out I “think by talking”.

Framework 170

Framework Presentation Product Management Product Manager 170

Intercom, Inc.

DECEMBER 10, 2018

The user is then presented with the option to choose their own learning level, rather than being thrown immediately into beginner lessons. The Growth Handbook. The app’s “placement tests” ensure that new users start learning truly new words and phrases, keeping them engaged – and less likely to leave for another app.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

The Secret PM Handbook

DECEMBER 15, 2015

Nils was presenting some ideas on a “ roll your own product management system of record ,” while Hubert was there to talk about the product he was building – a real product management system of record. Introducing Hubert Palan. Nils first met Hubert Palan in November 2014 at the Product Management Summit in San Francisco.

Systems Review 150

Systems Review Definition Presentation Engineering 150

Intercom, Inc.

JULY 25, 2018

As we get further away from the product the same problems still present themselves. Patrick Collison wrote a great piece about this in the High Growth Handbook. Well conveniently it turns out they just build the exact thing customers need, exactly as we wanted it created. Nothing really goes wrong. Don’t do this.

Onboarding KPIs 152

Onboarding KPIs User Testing Startups Vision 152

NextBigWhat

OCTOBER 24, 2021

.” Step 2: Training You get the job and receive a manual called the “Genius Training Student Handbook” In it are the Apple Steps of Service for customer delight: A: Approach customers with a personalized warm welcome P: Probe politely to understand all the customer’s needs P: Present a solution for the customer to take home (..)

User Friction 52

User Friction Customer Experience Leadership Framework 52

Gainsight

JUNE 11, 2021

Exploring the Connection Between Customer Education & Customer Success co-starring Ruben Rabago, Chief Customer Officer at Intellum and author of “The Customer Success Professional’s Handbook” and Greg Rose, Chief Experience Officer at Intellum. No One Cares About Your Go-Live presented by Jonathan Corrie, CEO at Precursive.

Reporting Tools 91

Reporting Tools Onboarding KPIs Research Software Data Visualization 91

Sequent Learning

APRIL 22, 2019

How to Wash a Chicken: Mastering the Business Presentation by Tim Calkins. As a product manager, chances are, you have been put in front of a meeting to present your roadmaps, budgets, strategic vision, and more. He empowers readers a playbook filled with tips, tricks and processes to help you present with confidence and conviction.

Books 40

Books Product Management Product Manager Data Visualization 40

The Secret PM Handbook

SEPTEMBER 1, 2017

Make sure to capture the enhancement anyway, and promise to reconsider if a good solution presents itself. Otherwise, help the customer understand the implications of the enhancement – in the case of using skills for staffing, the implication is a huge overhead in maintaining data integrity, for which there is no good solution.

Data Visualization 150

Data Visualization Customer Experience Roadmap Information 150

Product Bookshelf

AUGUST 22, 2016

Thinkertoys: A Handbook of Creative-Thinking Techniques. The Presentation Secrets of Steve Jobs: How to Be Insanely Great in Front of Any Audience. IDEA : Evocative and moving presentation skills are necessary and learnable for every great product manager. ACTION : Take heed of great speakers and their presentation tendencies.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

The Product Coalition

AUGUST 26, 2019

Check out GitLab’s handbook on how they run the company, and Shopify’s design system Polaris for great examples of such libraries. ?? Makes choice easy for customers A modular architecture helps present value propositions and bundles in a clearer way for customers.

Feedback Software 67

Feedback Software Customer Experience User Testing Data Visualization 67

The Product Cafe

JANUARY 18, 2024

A full day of presentations, panel discussions, and networking opportunities awaits you. The AI Product Manager’s Handbook Irene Bratsis, serving as the Director of Digital Product & Data at IBWI, authored "The AI Product Manager’s Handbook," a vital resource for product managers specialising in Artificial Intelligence.

Artificial Inteligence 52

Artificial Inteligence Technical Advisors Customer Experience User Testing 52

Sequent Learning

DECEMBER 20, 2023

Career Growth and Leadership Development Career Trajectory : A career in Product Management presents a pathway to executive leadership positions due to its strategic nature and multifaceted exposure.

Product Management 40

Product Management Product Manager Certifications Management 40

Business Acumen Institute

APRIL 5, 2019

It’s a fair certainty that conflict was present and likely resulted in adjusted project outcomes. In the Business Acumen Handbook, there’s a tool to carry out a business acumen assessment that will help a business person to uncover knowledge gaps and create a purposeful professional development strategy.

Positioning 40

Positioning Presentation Development Customer Experience 40

Business Acumen Institute

APRIL 5, 2019

It’s a fair certainty that conflict was present and likely resulted in adjusted project outcomes. In the Business Acumen Handbook, there’s a tool to carry out a business acumen assessment that will help a business person to uncover knowledge gaps and create a purposeful professional development strategy.

Positioning 40

Positioning Presentation Development Customer Experience 40

Intercom, Inc.

SEPTEMBER 19, 2019

When not writing his sales handbook, he’s been overseeing the change from Close.io It’s a timely conversation for us, coming hot on the heels of the release of our book Intercom on Sales last month and Steli’s own book The 2020 Startup Sales Playbook this week. Steli’s had a busy year since he last joined us on Inside Intercom.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Gainsight

AUGUST 5, 2022

In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Preparing and presenting executive reviews. Skills such as: Understanding the Customer Lifecycle and Journey Map. Building and using Health scores.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Gainsight

MAY 10, 2021

Mary was also a contributor to Gainsight’s CCO, Ashvin Vaidyanathan, and Ruben Rabago’s The Customer Professional Handbook. Spotlight: Gainsight’s Presenters. Kellie DeHart , SVP of Sales and Account Management, and Kellie Capote , SVP of Customer Success presenting Gainsight’s Sales and Customer Success Partnership.

Data Visualization 52

Data Visualization Travel Customer Experience Customer Feedback 52

Imaginary Cloud - Design

JULY 2, 2020

However, it's likely that they are outdated regarding society/technology/design patterns or to only present high-level good practices that are more or less atemporal. The book, however, doesn’t present the process to make a style guide. Old classics can be good to give awareness about the field's historical evolution.

Books 52

Books Technical Review Research Software Data Visualization 52