Intercom, Inc.

SEPTEMBER 8, 2021

According to a commissioned study conducted by Forrester Consulting on behalf of Intercom in April 2021, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , 59% of support leaders and decision makers find a lack of proactive support to be a barrier to conversational support at scale. Outbound Messages.

Reporting Tools 237

Reporting Tools Inbound Customer Experience Data Visualization 237

Intercom, Inc.

MARCH 10, 2022

Address things like “rage clicking” directly with real-time, outbound messages to your customers to help them preemptively resolve issues. Features like outbound messages or banners are not just great for support, but marketing and sales teams can also reap the rewards of a proactive approach. Sense their frustration?

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Intercom, Inc.

DECEMBER 3, 2020

We are principally responsible for the messaging and outbound products, so that’s how I’ve been involved in this product series. Firstly, we had this product called Campaigns that we used it to orchestrate outbound messages. It didn’t provide any visual cues for the customers to check their outbound messages.

User Testing 152

User Testing Feedback Software Data Visualization Research Software 152

Intercom, Inc.

OCTOBER 9, 2018

When it comes to capturing people’s attention, there is nothing quite as effective as video – according to one study, 69% of people have decided to buy software after watching a video. A lot of our time and energy is spent trying to engage potential customers with outbound messaging.

Customer Experience 126

Customer Experience Outbound Messaging Definition 126

Lenny Rachitsky

JANUARY 16, 2024

ARR = New ARR + Expansion ARR + Reactivation ARR – Churned ARR – Contraction ARR New ARR = Leads * qualified leads rate * meeting booked rate * win rate * ACV Leads = Direct + indirect Direct = Outbound + inbound Outbound Cold emails Cold calls Cold DMs Events Inbound Paid ads SEO Referrals (e.g.

User Testing 140

User Testing B2C Outbound Feedback Software 140

Intercom, Inc.

AUGUST 17, 2021

Using clever features like outbound messages , banners , product tours , and more, you can provide customers with the help they need before they have to contact your team. 59% of support leaders and decision makers find a lack of proactive support is a barrier to conversational support at scale”.

Data Visualization 156

Data Visualization Inbound User Friction Customer Experience 156

Userpilot

MAY 19, 2021

These definitely play a role, but a study by SaaS Capital in 2020 found that one of the most influential factors is whether you are VC-backed or bootstrapped. In the study, they found that, on average, from a large sample size, SaaS companies spend 10% of their annual revenue on marketing. SaaS Outbound Marketing.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Userpilot

FEBRUARY 25, 2021

Creative email strategies and other outbound hacks, and of course, this playbook wouldn’t be complete without Product-led growth frameworks that have led to double-digit ARR growth rates. Outbound vs. Inbound. Inbound and Outbound Success Stories. Inbound VS. Outbound for SaaS Marketing. Content Marketing.

Research Software 91

Research Software User Testing Outbound Marketing 91

Intercom, Inc.

NOVEMBER 27, 2019

In a recent study of SaaS companies, Paddle found that 40% of those who expanded internationally reported having new, scalable sources of growth among other benefits. These kinds of optimizations are only the first step into a vast world. An ongoing commitment to internationalization, one of Paddle’s five stars, can lead to huge results.

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

NOVEMBER 20, 2018

Offering free access to some of these early contacts in return for social proof (case studies/ testimonials/ logos) is a useful way to get people using the product so future development decisions can be based on observed data rather than hypotheses. Once in place, you need to embark on a lead generation initiative to fill the pipeline.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

OCTOBER 27, 2021

On the proactive support side, you can see how many outbound messages get delivered and how many get opened within a specified time period. You can also share the diagram with your executive team and cross-functional partners to help them better understand the value of investing more in self-serve and proactive support capabilities.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

JULY 19, 2021

What’s more, Forrester’s study, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed how conversational support can fuel customer retention and business growth across the entire business. Previously, it was ranked fifth for channel usage; now, it’s the second most used channel.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

BrainMates

SEPTEMBER 19, 2022

Case Study: How ReadyTech Use. These product managers are driving inbound and outbound activities, so they are part of the product team and the GTM teams. The post Case Study: How ReadyTech Use Product-Led In The Workforce Sector appeared first on Brainmates. Product-Led In The Workforce Sector. By ADRIENNE TAN.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

AUGUST 7, 2019

Growbots Case Study. We then review how we met their expectations on the Business Review call in the 3rd month and we simply help them build their outbound strategy. After that, we’re trying to learn from them about what kind of people they’re looking to target with their outbound campaigns. How does Growbots onboard users?

Customer Experience 68

Customer Experience Feedback Software User Testing Customer Feedback 68

Intercom, Inc.

APRIL 18, 2019

A study by HBR found that the 13 companies in the Fortune 100 that were instrumental in creating their categories accounted for 53% of incremental revenue growth and 74% of incremental market cap growth. In the early days, if an outbound call [asked], ‘Who runs customer success for you?’ Who are you? Why are you calling me?’.

Outbound 112

Outbound Customer Experience Education Airlines 112

Userpilot

AUGUST 22, 2024

Study user interactions on a specific page/screen via paths or session recordings. Apart from automatically captured events, you can track custom events (add up to 25 properties for each) as well as enhanced measurement events, like scrolls, outbound clicks, or file downloads. Attribute conversions to specific events.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

SEPTEMBER 21, 2022

Study after study has shown that consumers would rather self-serve than talk to a support rep. In order to provide this support, support teams will need to use a tool with both powerful automation and outbound capabilities to manage and streamline high-volume workloads.

Research Software 118

Research Software User Testing Customer Experience Vision 118

Intercom, Inc.

NOVEMBER 28, 2018

This is a complete solution for sales teams making outbound calls. Use DocSend to send case studies, presentations and other content – and then track prospect engagement in its dashboard. Alternative tools that we love. Sales collateral is now in the cloud and easy to track.

Data Visualization 192

Data Visualization Analytic Tools Research Software Feedback Software 192

Userpilot

AUGUST 12, 2024

As part of his work with SVPG and after his truly impressive case studies, Marty is an invited speaker at major conferences and top companies across the globe—one of them is our Product Drive Summit next October! i.e. Integrating the use of AI in your outbound marketing strategy to generate multiple ads you can test.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

Userpilot

FEBRUARY 4, 2022

The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

NOVEMBER 7, 2019

I originally did study engineering in France, and then I went back for my last year at UC Berkeley in Silicon Valley, where I was both working on a computer science master’s degree as well as launching my own company with a few friends. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

AUGUST 18, 2024

In her upcoming talk on October 8th, Maja Voje will present a case study and talk about the nuances of launching AI-first products. Outbound – This involves reaching out to prospects via cold calls, email campaigns, direct messages on social media, etc. But adding and promoting AI features isn’t enough.

Feedback Software 105

Feedback Software Research Software User Testing Product Research 105

Intercom, Inc.

JANUARY 11, 2023

There are people that are going to sign up for the product, and there are people that you’re going to reach out to through outbound. You’re going to have people that interact with content like great podcasts like this one, webinars, and all that kind of goodness.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

All About Product Management

APRIL 29, 2007

Outbound Logistics: Publishing to web both editorial staff and user generated content, fulfilling customers' requests (emailing newletters etc. Outbound Logistics: Publishing to web both editorial staff and user generated content, fulfilling customers' requests (emailing newletters etc. Forums), data capture, lead generation.

Technical Review 48

Technical Review Research Software White Paper Product Manager 48

Userpilot

NOVEMBER 20, 2022

For instance, you might have a team focus on customer acquisition using inbound and outbound projects. From its product updates to case studies and how-to guides, each email is designed to drive adoption. A portfolio roadmap helps you align marketing plans from multiple marketing functions.

Onboarding KPIs 98

Onboarding KPIs Roadmap Marketing Product Marketing 98

Product Bookshelf

FEBRUARY 21, 2017

Although some growth tactics are specific to outbound marketing, many are directly tied to the product. The book includes case studies of GitHub, LinkedIn, HubSpot, Evernote, Square, and Uber. ” The LinkedIn case study has an important insights on growth from Elliot Shmukler. ” More on growth.

Data Visualization 48

Data Visualization User Testing Onboarding KPIs Product Research 48

Intercom, Inc.

NOVEMBER 17, 2022

Growing up in Romania, Alina built her first company even before enrolling in high school to help pay for her studies. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams. It was only a matter of sticking the landing.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

eG Innovations

AUGUST 24, 2021

There are plenty of case studies covering specific industries on our case study page. Note that in Figure 3, communications from agents deployed within the customer infrastructure are based on outbound HTTP/S communications, so there is no need to open ports from the cloud to the customer infrastructure.

Enterprise 52

Enterprise Reporting Tools Data Visualization Government 52

BrainMates

SEPTEMBER 4, 2023

Sales-led growth depends on the sales team doing outbound and product demos to acquire customers, business reviews and customer-success outreach for retention and sales deals to convert. Gartner’s study found that organisations fostering a culture of experimentation are 1.7 Be curious. Be bold in your hypotheses.

Data Visualization 52

Data Visualization Onboarding KPIs Customer Experience Customer Feedback 52

Gainsight

JANUARY 18, 2021

He believes his job entails everything outbound through product marketing into the field organization. His actual area of study was in economics and statistics—a true data nerd at heart. Chris revealed that as CPO, he sees his role as having accountabilities for ALL the product strategy, product roadmap, and product execution.

Technical Review 52

Technical Review Research Software User Testing Product Research 52

Intercom, Inc.

OCTOBER 13, 2022

Create different news feeds for different audiences, share content across many news feeds and reuse news in your outbound post messages as embedded content. When we set out to build tickets in Intercom, we studied the history and the current product landscape. News is a highly-targeted, persistent way to engage your customers.

Feedback Software 118

Feedback Software Events Customer Communications Data Visualization 118

eG Innovations

NOVEMBER 19, 2021

Read my article on an EC2 performance monitoring real-world case study to learn more about EC2 instances and how to go about choosing one that’s right for your needs.?. You can permit access to the internal sites of your choice by funneling outbound traffic from a WorkSpace through a web filter.

Data Visualization 59

Data Visualization Analytic Tools User Testing Customer Experience 59

eG Innovations

DECEMBER 7, 2022

Our experts have studied the different devices supported, evaluated the MIB support in each device, analyzed the MIB objects and defined how eG Enterprise collects metrics – i.e., what objects to poll, which objects to collect and how to analyze these objects and map them to different metrics of a test.

Enterprise 52

Enterprise Reporting Tools Data Visualization Transportation 52

Business of Software Conference

MAY 21, 2020

There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite. That’s a form of outbound hiring. Alex Yang: So, for those of you who aren’t familiar they’re broadly two types of hiring that you can do. Inbound hiring is when the candidate comes to you.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

NOVEMBER 5, 2019

In a study we conducted, 91% of sales reps said responding instantly to a lead has helped them close a deal. According to a Salesforce study, 64% of a typical rep’s week is spent on non-selling tasks – things like updating contact information and scheduling meetings. In sales, we’re constantly asking ourselves: how do we move faster?

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Userpilot

APRIL 30, 2020

Regarding marketing, your focus will be less on attracting new users through outbound means—and more on keeping new users engaged through various lifecycle marketing tactics. Providing case studies and other social proof of the value of your premium services.

Reporting Tools 99

Reporting Tools Feedback Software Onboarding KPIs Customer Experience 99

Intercom, Inc.

JULY 9, 2020

And I’m saying that with those that Google has actually confirmed and that have come out as a result of many, many studies. Atlassian does not have an outbound sales team. I mean, in essence of the hundreds of ranking factors that Google is probably using, we really only know maybe two-handful of them, for sure.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199