support-policies 
The Product Coalition
FEBRUARY 3, 2022
2: Clear Policies. They support the culture. Most discussions of remote work start with a discussion of policy. The role policies play is to enable and support the culture. Every policy you put in place should have the aim of creating a better remote work culture. It’s role is to automate and track policies.
Intercom, Inc.
MARCH 26, 2020
In this unprecedented and uncertain time, our first priority is the health and wellbeing of our staff and their loved ones, the communities we work in, and the customers we support. We encouraged our global staff to work from home starting March 5th and extended this to a mandatory work-from-home policy on March 13th.
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Intercom, Inc.
MARCH 16, 2020
In this unprecedented and uncertain time, Intercom’s first priority is the health and wellbeing of our staff and their loved ones, the communities we work in, and the customers we support. We extended this to a mandatory work from home policy on March 13th and this will remain in place until at least the end of day on Friday, April 10th.
Product Culture
JANUARY 17, 2024
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Mironov Consulting
DECEMBER 17, 2023
The upside (for the sales team) is huge, and the cost (for product/engineering/support) is diffuse. Their legacy database vendor announces that all users must upgrade to the latest (supported) version, which stores dates differently. Our policies or preferred outcomes change. Far away.
Intercom, Inc.
NOVEMBER 4, 2020
The holidays are fast approaching, and for ecommerce businesses, that often results in significantly higher support volume for your team – which is set to further accelerate this holiday season due to the impact of COVID-19. The Conversational Support Funnel can help you stay on top of your support, without increasing your overhead.
The Product Coalition
JANUARY 25, 2024
Depending on the user’s response and the chatbot’s learned policies, the conversation may seamlessly progress with further exchanges if additional information is needed. Availability Transactional chatbots can be available 24/7, improving customer support and accessibility for users. One example is Hiver’s Chat Widget.
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