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When millions of conversations flow through your platform daily, reliability isn’t just a technical metric – it’s the foundation of customer trust. At Intercom, where our AI Agent Fin resolves millions of customer inquiries autonomously, reliability starts with one essential question: Can our customers do the job they’re hired us to do? This question has led us to develop what we call “heartbeat metrics” – vital signs that instantly tell us if our systems are truly serving their purp
Productside | Product Management Courses & Training How Product Managers Can Build Better Dashboards (Without Data-Team Bottlenecks) During our recent Metabase × Productside webinar when I teamed up with Tanya Aulachynskaya (Product Manager, Cloud, at Metabase) half the audience admitted they juggle “multiple options” for analytics: Amplitude for product, Excel for finance, Salesforce for sales.
Trying to adopt the product operating model ? One of the keys to success is remembering that it’s not just about product teams—it’s an organization-wide transformation. This is why Hope Gurion and I have been doing a series on organizational change. In our years as product coaches, we’ve seen how many companies underestimate what’s actually involved in this type of transformation.
In May 2025, the product design team at Intercom came together for a hackathon in our London office. Folks flew in from as far afield as Dublin, Barcelona, Amsterdam, Chamonix, and Merseyside. Our org has 30+ product designers sprinkled across the UK and Europe, so it’s always special to meet up in person. Our mission: build an Intercom-related feature, product, webpage, or experience using nothing but AI.
ETL and ELT are some of the most common data engineering use cases, but can come with challenges like scaling, connectivity to other systems, and dynamically adapting to changing data sources. Airflow is specifically designed for moving and transforming data in ETL/ELT pipelines, and new features in Airflow 3.0 like assets, backfills, and event-driven scheduling make orchestrating ETL/ELT pipelines easier than ever!
Turning Strategy Into Outcomes: Influencing Stakeholders To Achieve Alignment By Erica Wass At a Glance This blog outlines how successful product strategy depends on aligning cross-functional stakeholders, not just building a strong plan. It explores the common points of friction with Finance, Engineering, Sales, and Support — and offers practical ways to address their concerns.
In our new webinar, Rosie, Director of Product Marketing at Alchemer, sat down with Justin, Alchemer’s Integration and API Product Manager, to dive into a topic every CX team should be thinking about: automating customer feedback collection and management. This isn’t just a demo (though yes, Justin gives a fantastic one in this webinar). It’s a practical deep-dive into how Alchemer helps teams close the loop between feedback and follow-up.
In our new webinar, Rosie, Director of Product Marketing at Alchemer, sat down with Justin, Alchemer’s Integration and API Product Manager, to dive into a topic every CX team should be thinking about: automating customer feedback collection and management. This isn’t just a demo (though yes, Justin gives a fantastic one in this webinar). It’s a practical deep-dive into how Alchemer helps teams close the loop between feedback and follow-up.
For product managers working across global manufacturing environments, understanding and measuring digital maturity isn’t optional - it’s essential. It informs smarter investment decisions, supports cross-site coordination, and helps build lasting competitive advantages in an increasingly digital-first world.
Every product leader I know is running fast. They’re shipping consistently. They’re hitting velocity targets. But under the surface, something is breaking. “We never miss a sprint. But we’re exhausted.” “I think I’m the one burning out.” I’ve heard these exact words in the past few weeks from PMs and product leaders I trust, respect, and once thought were invincible.
Productside | Product Management Courses & Training Ctrl + Alt + PM: AI-powered Product Management Your product management laptop keeps freezing. Open your calendar. See the rainbow-wheel of doom? That’s the sign you’re forcing 2025 problems through a 2019 operating system. You join every stand-up, polish every deck, chase every “quick question”… yet somehow real decisions happen in a meeting you weren’t invited to.
If you’ve ever run an A/B test, you know the thrill of watching those numbers tick up and down, hoping your new idea will be the next big winner. But behind every successful experiment is a secret ingredient: the statistical model that turns your data into decisions. With so many options – Bayesian , Frequentist , CUPED , Sequential – it’s easy to feel like you’re picking a flavor at an ice cream shop you’ve never visited before.
Underinvesting in software testing costs more than you think, and now you can prove it. This guide helps you quantify hidden costs like developer time, support overhead, tech debt, and lost revenue. Use the companion calculator to model your own data, and present your findings with a ready-to-edit presentation template. Whether you're making the case to leadership or validating outsourcing, this toolkit gives you the numbers and tools you need.
In today’s volatile manufacturing landscape, the gap between product strategy and market reality has never been more costly. Global manufacturers face unprecedented challenges: supply chain disruptions, rapidly shifting customer preferences, and economic uncertainty that can render traditional forecasting methods obsolete overnight.
If you’re a premium subscriber Add the private feed to your podcast app at add.lennysreads.com Ben Erez is a former PM at Meta, the first PM at three different startups, and now a full-time interview coach and educator. In this episode, Ben shares the five-part framework he developed after studying dozens of mock interviews, interviewing 50+ candidates at Facebook, and coaching hundreds of PMs through their job searches.
What’s your primary goal with Behavioral Segmentation? Understanding your main objective helps tailor the approach to user behavior analysis. Increasing new user activation Boosting feature adoption Improving trial-to-paid conversion How do you currently analyze in-app user behavior? The tools you use determine the depth of your behavioral segmentation capabilities.
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Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
Average Order Value (AOV) is a widely used metric in Conversion Rate Optimization (CRO), but it can be surprisingly deceptive. While the formula itself is simple—summing all order values and dividing by the number of orders—the real challenge lies within the data itself. The problem with averaging AOV is not a “democratic” measure. A single high-spending customer can easily spend 10 or even 100 times more than your average customer.
Watch or listen now: YouTube // Spotify // Apple Brought to you by: CodeRabbit —Cut code review time and bugs in half. Instantly. Lovable —Build apps by simply chatting with AI Prerna Kaul is a product and platform leader who has spent over 14 years turning machine-learning research into consumer and B2B products at Amazon Alexa, AGI, Moderna, and now Panasonic Well.
What’s the main goal behind your interest in an Amplemarket Case Study? Understanding your primary objective helps us see if a product-led approach could be a better fit than traditional sales outreach for your growth strategy. Improving new user activation Increasing feature adoption Boosting free-to-paid conversion How are you currently guiding new users?
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
In our latest case study, we take a look at how the Centercode platform helped ultra-rugged smartphone manufacturer Sonim Technologies better support their developer community and connect with their customers.
We’re excited to announce a major milestone for Gainsight: the opening of our new European Union (EU) data center in Germany! This development reinforces our commitment to supporting European businesses with world-class AI solutions, such as Gainsight Atlas and Staircase AI , designed to drive customer retention and growth at scale. For companies across EMEA, the launch of this regional data center means faster performance, stronger data residency, and enterprise-grade security—all while meeting
In today’s competitive landscape, many businesses find themselves stuck in a cycle of slowed, inconsistent growth despite having access to huge amounts of data. You might be seeing crappy conversion rates, relying on generic customer profiles, and launching marketing campaigns that simply fall flat. This isn’t just a minor hiccup; it’s a symptom of a significant underlying issue: customer blind spots.
Listen now: YouTube // Apple // Spotify Brought to you by: Brex —The banking solution for startups Paragon —Ship every SaaS integration your customers want Coda —The all-in-one collaborative workspace Jake Knapp and John Zeratsky are the co-creators of the Design Sprint (the famous five-day product innovation process) and authors of the bestselling book Sprint.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
What’s your biggest challenge with user communication? Onboarding new users effectively. Announcing new features. Increasing feature adoption. Converting trial users to paid. How do you currently trigger your Behavioral Emails? Manually, when we have time. Based on simple time-delays (e.g., 3 days after signup). Based on user properties (e.g., role or plan).
Strategic Portfolio Management Is Critical in Today’s Fast Moving Environment Today’s market moves fast. To stay competitive, companies need to continually evaluate, align and adjust strategy, roadmap, and execution so that investments are both planned and delivered to accelerate business outcomes and gain a competitive stronghold. This is where strategic portfolio management or SPM, and […] The post Modern Alternative to Atlassian Strategy Collection/ Jira Align appeared first on Dragonbo
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Spotify is shining a spotlight on its human editorial team as it expands AI-driven playlists, a shift from keeping them behind the scenes. The streaming service is emphasizing the value of human curation alongside algorithmic recommendations. This move showcases Spotify's commitment to blending technology with human expertise in delivering personalized music experiences.
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
👋 Hello and welcome to this week’s edition of ✨ Community Wisdom ✨ a subscriber-only email, delivered every Saturday, highlighting the most helpful conversations in our members-only Slack community.
Your user signs up on the web but ignores the onboarding flow and never returns. Or they never install the mobile app and miss half the product experience. Or you send them a follow-up email, but it misses the mark, mentioning features the user never tried out. I‘ve experienced all that first-hand, so I know that fragmentation kills activation. When users bounce between touchpoints lacking a cohesive experience, it’s easy to lose them before they hit their first "Aha!
Software testing teams often find themselves sacrificing quality for speed when it comes to getting updates out on time. Over the last couple of weeks, we’ve explored how professionals are using customer testing to scale their resources and manpower within continuous delivery.
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