Intercom, Inc.

MAY 1, 2018

We developed all these tips and tricks that would help us optimize what happens when they land. Intercom has grown like a weed since I’ve been involved, which is August 15, 2011, our incorporation date. I don’t look at Intercom and think that we nailed marketing or that we nailed comms or media relationships or virality.

Customer Experience 223

Customer Experience User Testing Weak Development Team Definition 223

Pragmatic Marketing

FEBRUARY 17, 2017

What has changed so much about B2B marketing in the last few years that we’re now using a term like revenue marketing? B2B marketers are in a period of extreme transformation. B2B marketers are in a period of extreme transformation. What Is Revenue Marketing? In a nutshell: accountability.

Marketing 70

Marketing Reporting Tools White Paper B2B 70

Userpilot

MAY 31, 2025

Intercom first launched in 2011 and has since rolled out regular updates, including the Mobile SDK to bring messaging and support directly into native apps. Intercom Mobile is a suite of mobile software development kits (SDKs) that lets you embed customer messaging , support, and engagement into your mobile app. Source: G2.

Analytic Tools 66

Analytic Tools Data Visualization Software Review Feedback Software 66

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. Getting this right allows your teams to work in lockstep together.

Roadmap 166

Roadmap Feedback Software User Testing Reporting Tools 166

Intercom, Inc.

OCTOBER 1, 2020

Sales, marketing, finance, support, and R&D all use the roadmap for different thing. Sales want to sell it, marketing needs to plan for it, finance needs to model it, support needs to be able to explain it, and R&D needs to be excited about it. Getting this right allows your teams to work in lockstep together.

Roadmap 166

Roadmap Feedback Software User Testing Reporting Tools 166

BrainStation Product Management

JULY 20, 2018

As the name suggests, a Product Manager (PM) is responsible for overseeing product development from conception to completion, and beyond. Erikkson, 2011. If the company is seasoned or multinational, there will be many PMs working on a narrower band of the product’s development. What is Product Management? Communication.

Technical Review 68

Technical Review User Testing Product Manager Product Management 68

Lenny Rachitsky

FEBRUARY 13, 2024

It can drive enormous sustained growth (quickly) and often takes very little product work, yet is rarely prioritized or even discussed within product teams. Why are so few product teams testing their pricing? Their analysis builds on a compelling 2019 WTP field study and an in-depth comparison from 2011. Strava had bumps.

Data Visualization 131

Data Visualization Product Research User Testing Research Software 131

Arkenea

MARCH 14, 2025

If you have an idea that involves the developing a healthcare app , the time is ripe for getting started with it. If you are a healthcare organization looking to develop your own app, you need to incorporate the features that would be most beneficial to the patients and caregivers who use the application.

Healthcare 52

Healthcare Feedback Software Weak Development Team Reporting Tools 52

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 212

Reporting Tools Data Visualization Software Review Technical Review 212

BrainStation Product Management

OCTOBER 1, 2019

As the name suggests, a Product Manager (PM) is responsible for overseeing product development from conception to completion. BrainStation offers Online Live Certificate Courses in data, design, development, marketing, and product management. Erikkson, 2011. Speak to a Learning Advisor. What is Product Management?

Technical Review 55

Technical Review User Testing Product Research Analytic Tools 55

Tyner Blain

AUGUST 1, 2013

I’ve been revisiting his concepts and their use recently, thinking about how to revise them for some exercises I’ve been doing with product teams. Back in 2011, Luke Hohmann introduced me to this concept and technique, and I used it with success with a team I was working with at the time. Thanks, Luke!

Weak Development Team 53

Weak Development Team Differentiation Software Review Customer Experience 53

Userpilot

SEPTEMBER 4, 2023

As experts note, while blue oceans promise lucrative opportunities, not every new market lives up to expectations. A Talk By Melissa Kwan (Cofounder And CEO, EWebinar) TL;DR Blue ocean strategy is about creating uncontested market space instead of competing directly with rivals. Register here for FREE! Chan Kim and Renée Mauborgne.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software User Testing 88

Business of Software Conference

OCTOBER 29, 2018

Wade Foster and his co-founder started Zapier (it rhymes with ‘happier’) back in 2011 during a hackathon. Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. A little bit about how to build an operating cadence and a remote team.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

The Product Coalition

AUGUST 1, 2019

The few widely-available definitions This is the closest thing to a widely accepted definition of a Product Manager This Venn diagram from Martin Eriksson’s 2011 blog post is one of the most frequently cited definitions on any piece which explores the nature of the Product Management role. Just one of the perks of the role.

Definition 60

Definition Data Visualization Product Manager Product Management 60

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. So when you see a spike in demand, you can meet it, no matter what size your team is. “We We’re here for you.”

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Userpilot

MARCH 5, 2021

A free trial vs paid trial is a better growth tool and should be used when testing the product-market fit, for products dependent on outside capital, and with a small userbase. Switching to a paid trial is best once a company reaches the mid-market level and needs to focus more on retention than acquiring new users. Free Trial Cons.

User Testing 98

User Testing Data Visualization Customer Experience Customer Feedback 98

Userpilot

JANUARY 10, 2022

In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. Creating a customer journey map can help your SaaS customer success team identify key AHA moments for them to drive customers towards. Build a great customer success team. No worries! Churn rate.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Business of Software Conference

MAY 18, 2020

Lean Startup changed how we built products when it was published in 2011 – it lowered the risk in innovation by shortening development cycles. It was easy to try things in the market and keep iterating to see what works. Align your team: To align your team it’s helpful to first understand where the misalignments lie.

Vision 52

Vision Weak Development Team Government Data Visualization 52

Mixpanel

OCTOBER 6, 2023

Sometimes teams fall short of getting pipelines tied together and running, sure. Developing systems for a diverse group of stakeholders to consume the same data is no small task; it’s a journey. Ryan Dahl, the creator of node.js, said it best in his 2011 rant: “I hate almost all software. Spectacularly.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Arpit Rai

OCTOBER 29, 2019

Feature Development: For B2C products, you’re likely to only develop those features that affect a majority of your customers. It can sometimes be a bit different in B2B where even if 20% of your customers strongly desire a feature, it is likely that you will consider developing this feature. back in 2011–12. Probably not.

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

UX Studio: Product Management

FEBRUARY 26, 2019

It will introduce the top UX agencies here and shamelessly put our team on the list as well. Most famous for their innovative work and the love of prototypes, Ideo provides diverse teams with designers, engineers, and researchers to a project. The team also holds trainings and workshops. The Top UX Agencies. Digital Telepathy.

UX 80

UX Data Visualization Research Software Analytic Tools 80

UX Planet

APRIL 30, 2024

Avoiding the 7 most common mistakes founders make when building a design team and culture in their startups. Intro If you’re reading this article, you’re probably at a point where forming a competent design team for your business is essential. Consequently, many products are initially developed without a designer on the team.

Startups 52

Startups Reporting Tools Research Software User Testing 52

UX Studio: Product Management

SEPTEMBER 16, 2021

As a design studio that often works with international companies, we’ve developed a remote collaboration process that lets us work effectively with our clients. Apart from designing impactful digital solutions for our clients, we develop our products at UX studio — UX folio and Copyfolio. Our client portfolio is rich and diverse.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Tyner Blain

SEPTEMBER 18, 2023

It is important to not describe a situation as self-evidently bad , but rather to reshape your framing to discuss the problem which attends. We don’t want our teams to operate with a lack of clarity, we want them to operate comfortably with a lack of certainty.

Customer Experience 52

Customer Experience User Testing Research Software Weak Development Team 52

Userpilot

SEPTEMBER 4, 2023

As experts note, while blue oceans promise lucrative opportunities, not every new market lives up to expectations. A Talk By Melissa Kwan (Cofounder And CEO, EWebinar) TL;DR Blue ocean strategy is about creating uncontested market space instead of competing directly with rivals. Register here for FREE! Chan Kim and Renée Mauborgne.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Arpit Rai

OCTOBER 29, 2019

Feature Development: For B2C products, you’re likely to only develop those features that affect a majority of your customers. It can sometimes be a bit different in B2B where even if 20% of your customers strongly desire a feature, it is likely that you will consider developing this feature. back in 2011–12. Probably not.

Analytic Tools 40

Analytic Tools Research Software Feedback Software B2C 40

Amplitude

SEPTEMBER 19, 2019

And Amplify has something for more than just PMs—our speakers come from a host of backgrounds including growth marketing, engineering, and customer experience. And, in 2011, he founded Zoom. Lisa Sullivan-Cross, Head of Growth Marketing at Pinterest. Marcelo Pascoa, Global Head of Marketing at Burger King Corporation.

Fractional VPE 8

Fractional VPE Feedback Software User Testing Data Visualization 8

PMLesson's Ace the PM Interview

OCTOBER 21, 2019

You want to do some research regarding the industry, company, team and the role before the actual interview—get this done quickly as there are many more important things to focus on. My advice here is to be transparent with your skills and experiences and walk them through your plan to address your weaknesses if any.

Customer Experience 40

Customer Experience Technical Review Technical Advisors Product Manager 40

Business of Software Conference

MAY 15, 2019

Technology launched before the market was ready, a funded company run into the grown, struggling to reach the heights of an American counterpart. Then I went on with the marketing director as boom went to bust at Sportal and joined Hutchison 3G UK. That was their target market. Tom Adeyoola, Founder/CEO, Metail.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Intercom, Inc.

JUNE 19, 2019

And as the Group Product Marketing Manager for Platform here at Intercom, I’ve loved seeing all the creative apps our partners have built. So we’re delighted to host Slack’s Director of Platform Marketing, Ceci Stallsmith, on the show. If there’s customer adoption , developers generally will come. Short on time?

Marketing 217

Marketing Weak Development Team User Testing Product Research 217

Product Innovation Educators

DECEMBER 18, 2023

In 2011, he founded Flashpoint, a first-of-its-kind deliberate innovation studio, to develop formative leaders and exceptional technology startups. Both at Flashpoint and at CDI, Merrick works with hundreds of founders and innovators and is developing the discipline of Deliberate Innovation. Make it as big as a TV screen.

Research Software 295

Research Software Weak Development Team Startups Books 295

The Product Coalition

FEBRUARY 1, 2022

Pivoting done well means the team doesn’t lose direction and can build on the insights for new product development. The product team discovered that visitors mostly used the video upload feature and stripped down all other features over time. The game “Glitch” was the first product launched in 2011.

Weak Development Team 157

Weak Development Team Technical Review Workshop Customer Feedback 157

UX Planet

FEBRUARY 13, 2024

Prescriptive Agile frameworks make it hard for designers to add valuable contributions to the team. In 2011 I was a UX Designer in a design studio. I designed every detail in Photoshop before handing the mockups to the developers. But in my new Agile team, I was designing fragments that felt incomplete.

Agile 98

Agile Weak Development Team Product Research User Testing 98

freshtrax

OCTOBER 17, 2019

They’re a regular part of our digital conversations with friends and family, and you’ve probably noticed their more regular appearance in brands’ marketing and communications. Incorporating emojis into your marketing strategy in Japan can be highly effective. Pop quiz: Do you know the difference between these two emojis?

Marketing 107

Marketing Customer Experience Messaging Naming 107

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 167

Reporting Tools Analytic Tools Customer Experience Technical Review 167

Business of Software Conference

JULY 20, 2020

Do you empower small, agile teams? So, as a business begins to discover its business model, its product market fit it begins to enjoy the recipe for success or, more specifically, its leaders do. And so, this chart is just a chart from the gaming business, and it reflects market share position in various gaming platforms over time.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Business of Software Conference

NOVEMBER 19, 2019

How do you motivate and lead a team when the future is uncertain? I will talk about managing through good times and bad times so don’t worry there will be good times before I get to the bad stuff. Being British we like a bit of bad news. But my personal journey is a developer to CEO.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8