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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. You last chatted with us way back in 2018, when you shared your insights on engineering and infrastructure management.

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Customer Success Blog Posts and Webinars You Can’t Live Without

Gainsight

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. Click here to read the blog. Click here to read the blog. Click here to read the blog. Click here to read the blog.

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Reddit’s Nick Caldwell on engineering leadership

Intercom, Inc.

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more.

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The 5 Pillars Of Good Design Leadership

UX Studio: Product Management

What does leadership entail in the context of design? How does an organization benefit from strong design leadership? Leadership as a topic is an extensive and broad area of science, and many other aspects are essential, such as intrapersonal communication or managing resources, just to mention a few. Listen first. Find purpose.

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Unorthodox frameworks for growing your product, career, and impact | Bangaly Kaba (YouTube, Instagram, Facebook, Instacart)

Lenny Rachitsky

Skills are things that are within your direct control that enable your success: communication (the most impactful), influence/leadership, strategic thinking, and execution. Environment is everything that enables you to do great work that is outside of your direct control, including: manager, resources, team, scope, compensation, and culture.

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Building Communities That Work – Emily Webber on The Product Experience

Mind the Product

She joined us to continue where her 2018 Mind the Product talk left off and to go deeper into how to build great communities with remote teams. Find out more about Emily’s work , or follow her blog , on Twitter or LinkedIn. Find out more about Emily’s work , or follow her blog , on Twitter or LinkedIn.

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Servant Leadership: A 4-Step Playbook

Gainsight

Nowadays, I don’t hear many stories about servant leadership in the media. I could go on about the very different narratives of leadership that are told nowadays—carrying themes like narcissism, greed, materialism, workaholism, sociopathy, mental illness, and others—but those have been well documented elsewhere.