Intercom, Inc.

JANUARY 14, 2019

That’s why we have put together our first ever Intercom reading guide for 2019. We hope this collection of reads that moved us has the same effect on you and that in 2019 you find some nugget of wisdom here that meaningfully influences your thinking, your work or simply how you spend your time.

Books 150

Books Technical Review Marketing User Testing 150

Intercom, Inc.

DECEMBER 10, 2018

All your messaging is marketing, both before and after the sale. This can be anything from in-app notifications and messages , to tooltips, splash pages, hard-coded user interface (UI) copy, banners or modals. If you go a step further and incorporate this feedback into the app, use in-app messages or notifications to let them know.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. You could, but you probably won’t get your message across very effectively. Proactively provide in-app messages for quick announcements. Probably not.

Feedback Software 223

Feedback Software User Testing Customer Experience Customer Feedback 223

Alchemer Mobile

APRIL 9, 2020

Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Below are the averages for Food and Drink app interaction and response rates, surveys, and in-app messages. And how do your “new normal” metrics compare to these industry standards from 2019?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Mind the Product

AUGUST 8, 2021

That’s the message in this 2019 post from Saielle Montgomery. If you’re hiring for culture fit, you might want to rethink your approach.

Messaging 185

Messaging 185

Intercom, Inc.

JANUARY 10, 2019

I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging. Des: We’re going to talk entirely about 2019, and this will be mostly looking forward. What’s ahead in 2019. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Alchemer Mobile

MAY 21, 2019

We took exclusive new data from our 2019 Mobile Customer Engagement Benchmark Report and segmented it by different app categories, including as Food and Beverage, Media, Retail, Travel, Lifestyle, and Finance. Average response rates to in-app surveys and messages by app category. Average interaction and response rates by app category.

Webinar 37

Webinar Feedback Software Data Visualization Finance 37

Alchemer Mobile

MAY 14, 2020

Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. Average inbound and outbound message volume. The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

freshtrax

AUGUST 27, 2019

LINE : Much more than just a messaging app. Sources: LINE 2019 Q1 , LINE 2018 Q3. Source: LINE Summary 2019 July to September. Source: LINE Summary 2019 July to September. Originally a simple messaging app for smartphones, LINE implemented mobile games and a news feed to expand its service. Source: LINE PR News.

Research Software 96

Research Software User Testing Data Visualization Magazine 96

Alchemer Mobile

MAY 19, 2021

Customers are then able to access the Apptentive product suite to send ratings prompts, survey customers for product information, use Message Center for customer service, send notes to drive positive outcomes, and push customers to upgrade to the latest version of their app.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

APRIL 25, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. Invest in two-way messaging. In-app messaging allows you to turn your app into a communication channel, particularly when you provide the ability to send and receive two-way messages.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

APRIL 28, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Surveys and Messages. While concerning, this is a solvable problem for mobile teams in 2021 as people slowly begin to travel again.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

JULY 30, 2020

Or perhaps you prompt them with an option to head to your message center to chat with a customer service representative. In 2019, apps sent 44,849,700 consumer surveys , which is a 29 percent increase from 2018. Message Center. A message center provides a two-way conversation channel to do just that.

Feedback Software 182

Feedback Software User Testing Customer Feedback Analytic Tools 182

Intercom, Inc.

JANUARY 21, 2020

People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. We might see this principle at work in eBay’s app, where the first text used for messaging (instead of search or navigation) is a large, high-contrast banner reassuring people they can sell their items safely and get 100 free listings per month.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Intercom, Inc.

MARCH 28, 2019

We sat down with Heather to get her take on what it means to be a CMO in 2019. jasonlk) March 27, 2019. The post What makes a world-class CMO in 2019? You can listen to our full conversation above, or read Heather’s insights below. This is episode three of Scale, a brand new podcast series on moving from startup to scale up. “If

Research Software 117

Research Software Reporting Tools Data Visualization Customer Experience 117

Product Talk

SEPTEMBER 4, 2024

Since 2019, they’ve been making a gradual transition to working in product trios. Botify Begins to Work in Product Squads When Christophe arrived at Botify as Chief Product Officer in February 2019, things began to change. Along the way, they’ve given a lot of thought to this process. What works well?

Product Research 262

Product Research Onboarding KPIs CTO Coach Research Software 262

Alchemer Mobile

AUGUST 26, 2021

According to our latest Benchmark Report , there was a 50% increase in the number of surveys sent in 2020 from 2019. Message centers or two-way feedback portals. A message center provides a two-way conversation channel to do just that. Ratings and reviews.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

APRIL 13, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Surveys and Messages. Despite the differences between subcategories, the Love Dialog had a positive impact on both consumer groups.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Mixpanel

JANUARY 20, 2020

In 2019, we shipped over 80 features and wanted to share some highlights to help you get the most out of Mixpanel – and innovate faster in 2020. Personalize messages and analyze their impact with ease. The Messages & Experiments product evolved significantly in 2019. Product Highlights. Product Benchmarks.

Data Visualization 71

Data Visualization Analytic Tools Customer Experience Customer Feedback 71

Alchemer Mobile

MAY 19, 2020

Apptentive customers, on average, interacted with 24 percent of their consumers in 2019. In 2019, 92 percent of people across all in-app interactions responded to this outreach. Want to see more 2020 benchmarks for surveys, messages, ratings and reviews, and more? Retail & Shopping. Food & Drink.

Feedback Software 147

Feedback Software Product Research User Testing Feedback Loop 147

Alchemer Mobile

APRIL 6, 2021

Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Surveys and Messages.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Intercom, Inc.

AUGUST 18, 2021

Intercom’s Customer Advocacy team formed in 2019 with a mission to turn every Intercom customer into an advocate. As with the mechanics, there are plenty of small differences in design of your survey message that can have a huge impact on outcome. Consider your follow-up message.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Alchemer Mobile

APRIL 21, 2020

Response and interaction rates – specifically regarding mobile surveys and messages. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. The top ten popular phrases with sentiment distribution. Average app review volume. Average app ratings.

Travel 147

Travel Finance Research Software User Testing 147

Alchemer Mobile

SEPTEMBER 5, 2019

Talking about the mobile experience, G Suite issued some crucial updates for iOS and Android in 2019. With Slack being ubiquitous, Chanty pushes into the market with competitive advantages like the unlimited message history, video calls on mobile devices and a built-in task manager.

Feedback Software 204

Feedback Software Data Visualization User Testing Product Management 204

Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Intercom, Inc.

AUGUST 13, 2020

The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Just look at the data: 72% of consumers say they only engage with personalized messaging. ?. But long gone are the days of one-size-fits all marketing.

Branding 209

Branding Customer Communications User Testing Data Visualization 209

The Product Coalition

MARCH 27, 2019

2019 will be an interesting year. Mobile application development will continue to boom and being the curious and passionate devs that we are, we’ll try to take a shot at what’s going to trend in 2019. In any case, this is something that we believe will trend in 2019 as it doesn’t appear to lose any steam whatsoever.

Development 73

Development User Testing Customer Experience Definition 73

Intercom, Inc.

SEPTEMBER 10, 2020

Those risks can be fatal: Mark has found a 75% failure rate for both Series A and Series C startups (as he presented during his 2019 SaaStr talk.). I think that’s message-market fit. It’s causing them to overlook commonly occurring risks facing early-stage ventures. Mark couldn’t disagree more: . “I

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Userpilot

JULY 15, 2019

A modal is essentially a message that appears on the screen. This can either be a CTA that directs them to a certain feature or setting, or simply a message that needs to be dismissed. This can either be a CTA that directs them to a certain feature or setting, or simply a message that needs to be dismissed. Gather Feedback.

Analytic Tools 96

Analytic Tools Feedback Software Research Software Marketing 96

Revulytics

DECEMBER 30, 2019

As we close out 2019, I wanted to share some of our most popular software product management articles. See how tools like in-app messaging and usage intelligence can help you do just that. Please let me know what you think and if there are topics you would like us to cover in the comments below!

Analytic Tools 76

Analytic Tools Data Visualization Article Product Management 76

Alchemer Mobile

AUGUST 5, 2020

The data in the report is from FY 2019 and serves as a yardstick to help app publishers measure customer emotion and understand what’s changed. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. You can download the full report here.

User Testing 246

User Testing Customer Feedback Finance Feedback Software 246

Mind the Product

FEBRUARY 14, 2019

Emily Tate (@thedailyem) February 5, 2019. Or have “war stories” of the craziness we have encountered as product managers (have I ever told you about the time we sent over 600 text messages to a single user in a day? Melissa Perri (@lissijean) February 9, 2019. Melissa Perri (@lissijean) February 9, 2019. True story.)

Blog 165

Blog Customer Experience Article Books 165

Intercom, Inc.

JULY 31, 2019

53% of buyers are more likely to buy from a business they can message, so if you’re looking for ways to make your marketing more effective in 2019, live chat is the way to go. They send your leads the exact messages you want them to see based on rules you define. Embed a video message in your chatbot.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Alchemer Mobile

MAY 21, 2020

The data in the report is from FY 2019 and serves as a yardstick to help app publishers measure customer emotion and understand what’s changed. Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time. Below are key metrics apps in the Finance category should aim for in 2020.

Finance 147

Finance User Testing Feedback Software Research Software 147

Alchemer Mobile

MAY 27, 2020

What we buy and how we buy it looks very, very different today than it did in 2019. Average inbound and outbound message volume. We’re also adopting new shopping strategies such as using delivery services and curbside pickup. So, what are retail brands to do? Average app rating for Media apps. Average app review volume.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Intercom, Inc.

JANUARY 28, 2020

“We saw an 8% boost in inbound lead requests after installing Intercom on our pricing page” GetAccept now uses features like Visitor Auto Messages and our Qualify leads task bot so its sales team can automatically generate pipeline on high intent pages like the pricing page. . Going for growth.

Customer Communications 138

Customer Communications Inbound Customer Experience Outbound 138

The Product Coalition

JUNE 21, 2021

Here are four examples of how courts in the United States and United Kingdom have responded to organisations that allegedly overlooked accessibility rules: [1]: A blind man couldn’t order pizza from Domino’s (25 July 2019). Accessible messages can also ensure users help themselves whenever mistakes happen. Use common language.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158