Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. If you’re a senior engineer and want to further your career, what skills should you develop? Solving the puzzle.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Userpilot

SEPTEMBER 2, 2022

On the hunt for the best instructional design software to create course content and engage learners? In this article, we cover: How SaaS companies can use instructional design software to increase product adoption. What to look for in the right instructional design tool. What is instructional design software?

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Software Review 97

Department of Product

SEPTEMBER 21, 2023

Apple’s iOS17 officially launches this week but there’s another operating system worth exploring, too. TimeOS is described as the world’s first “time operating system” and this week the company unveiled a new browser extension. The Department of Product Briefing ←All newsletter briefings Hi product people ?,

Research Software 52

Research Software Analytic Tools Feedback Software Reporting Tools 52

Department of Product

OCTOBER 23, 2022

Product Principles – Examples for Product Managers Make decision making easier with inspiration from top product companies Product principles are used by product teams to help guide decision making. What colour should our homepage CTA buttons be? Yes, we’re B2B but are we targeting small businesses or enterprise?

Research Software 52

Research Software Product Research Product Management Product Manager 52

The Product Coalition

DECEMBER 19, 2019

Agile Movers & Shakers: Diana Larsen’s Questionnaire Please describe what you do in 280 characters : “On my best days, I contribute to the growing and strengthening the practices of agile coaches and teams through as many channels as possible.” What brought you to ‘agile?’ “In Do you want to get this article in your inbox?

Agile 78

Agile Consulting Books Blog 78

Userpilot

DECEMBER 7, 2021

Product designer vs UX designer—how do these two roles measure up against each other? While product designers and UX designers often have intertwined responsibilities, they are not the same. This article will walk you through all you need to know about a product designer vs a UX designer.

UX 96

UX Research Software User Testing Analytic Tools 96

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. In this blog post, we will be answering this question from different viewpoints. Examples of bug reports 3 samples of bug reports So… what is a bug report?

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Userpilot

JANUARY 26, 2023

The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. Want to set up a real-time customer feedback system?

Feedback Software 93

Feedback Software Customer Feedback Customer Experience User Testing 93

Userpilot

JANUARY 9, 2023

What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? Regularly collect feedback and act on them, help them discover features contextually, and implement a customer loyalty program. What is customer retention marketing? What are their goals?

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

JUNE 3, 2022

We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. We’ve compiled a list of the best resources to get you started – from tools and blogs to courses. Product marketing resources include different formats, from video content to podcasts, blogs, and best tools.

Research Software 95

Research Software Analytic Tools Feedback Software Data Visualization 95

Userpilot

NOVEMBER 29, 2022

What is an ecosystem moat and how can product managers build one? These are the key questions that Austin Yang , the Lead Product Manager at Softr , discussed in his presentation at the Product Drive Summit this year. Companies use community leaders to outsource some of the effort needed to manage the ecosystem.

Customer Experience 95

Customer Experience Technical Advisors User Friction Education 95

Intercom, Inc.

DECEMBER 19, 2018

What can we do different and better in the year ahead? The best of the blog. Significant digits: 240 blog posts, 18 videos. Bizops teams need to be judged on what they do to build organizational capacity. We invested in more social and video content as well to connect with more of you. The Next Chapter of Intercom.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Intercom, Inc.

APRIL 19, 2018

The concept was the foundation for his popular talk and ultimately his classic, long-form blog post. What follows is a lightly edited transcript of our chat. For about eight years before that, I was doing systems engineering work at Amazon. What it means to Run Less Software. Enter our philosophy of Run Less Software.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

eG Innovations

APRIL 4, 2022

My contributions were to offer some insight into our architecture that has been designed to monitor infrastructure that has been deployed as code automatically and without tedious manual configuration. The full series is available over on CWDN and includes: Infrastructure-as-Code series: What is IaC? A good overview to get started!

Data Visualization 52

Data Visualization Artificial Inteligence Government Document 52

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog. What follows is a lightly edited transcript of our chat. product called Yahoo!

Engineering 214

Engineering Feedback Software Onboarding KPIs Customer Experience 214

The Product Coalition

MAY 20, 2020

What is Data Visualization? Why is Data Visualization important for Product Managers? As a Product Manager, you may be working in partnership with a Product Ops Manager on data visualization. But it’s always good to have a least a basic understanding of what platforms are out there.

Data Visualization 84

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 84

Usersnap

DECEMBER 10, 2023

It’s the last stage in the software development life cycle, and it ensures every product meets the requirements and designations of the users. The system’s backend also faced problems, including incorrect data sent to insurance companies. User Acceptance Testing (UAT) is important for more agile software development teams.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

DECEMBER 1, 2021

Although most SaaS businesses understand that tooltips are an important part of an effective onboarding system , designing the tooltip UI correctly is often a challenge. What should the descriptive text say? What is a tooltip? What components does a tooltip contain? Let’s get into it. Source: jqueryscript.

Customer Experience 96

Customer Experience Messaging Education Reference 96

Userpilot

OCTOBER 21, 2022

What product management best practices can help you build valuable and delightful products for your customers? Whether you’re an aspiring product manager or an already established product professional, our list will help you reflect on your processes and hopefully improve them. The product management role is very complex.

Feedback Software 72

Feedback Software Analytic Tools Research Software User Testing 72

Bain Public

APRIL 17, 2020

Career Development Program Details: Whether you are a Founder or part of the Product, Engineering or leadership team, you need actionable strategies and impactful techniques that drive results today. We’ve quietly been delivering remote programs to organizations. 60 minutes learning, 60 minutes workgroup session each working day.

Workshop 52

Workshop Leadership Document Roadmap 52

PMLesson's Ace the PM Interview

MARCH 1, 2020

An inside look at product management at IBM and the interview process. Kevin Wei is an Offering Manager at IBM managing Watson Knowledge Catalog and DataStage. In this Path to PM blog post, Kevin shares his journey breaking into a product role as a new grad hire at IBM. What is an IBM offering manager?

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Userpilot

JUNE 3, 2021

Managing conflict. As you’re reading an article on empathy, you probably have a pretty good idea of what came out on top. That’s why I’ve written a book about the importance of hiring for skills like empathy in product management. Product management is more than a list of tasks and outputs. Self awareness.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Indicative

JANUARY 25, 2021

For product managers at companies offering freemium mobile apps and trials, turning free users into paid ones is often a primary goal. By connecting your data with Indicative , product managers can use the tools we’ll get into in the next section to more effectively convert users to paid. How to Connect Your Data With Indicative.

Data Visualization 64

Data Visualization Analytic Tools Customer Experience User Testing 64

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

JULY 4, 2023

What is Typeform? It is designed to make survey forms more engaging , elicit more thoughtful responses, and reduce form abandonment. What are the 12 best Typeform alternatives? Are you in need of credible Typeform alternatives for your SaaS website? Let’s begin! Userpilot is a great Typeform alternative for SaaS products.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Embedded Analytics 80

Modus Create

JANUARY 12, 2021

From the point of view of technology, manufacturing, and/or the ability to deliver a service, what is possible? Once you decide that, as an organization, you want to deliver the most value to customers while balancing your business priorities and what is technically possible, the question is how?

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. Highly effective Product Managers (or what I call Exponential PMs) tend to be strong in all of these areas. We’re going to start big picture, chop it up, then have a look at what you can do to grow in each area. Craft Competence ?? Craft Competence ??

Weak Development Team 93

Weak Development Team Development Analytic Tools User Testing 93

eG Innovations

DECEMBER 16, 2021

In a SaaS solution, the service provider manages everything, and you can change some configurations once you sign-up. With PaaS solutions, you control the application and data while the service provider manages the rest of the stack. Here’s a graphical representation of how the three models compare in terms of who manages what.

Analytic Tools 59

Analytic Tools Data Visualization Software Review Customer Experience 59

The Product Coalition

APRIL 21, 2019

Originals: being an innovator is not what you might expect Photo by Plush Design Studio on Unsplash [link] The original Originals video from Apple paints a vivid picture of what innovators are like. they’re not fond of rules…” But what if our assumptions about innovators was very wrong? And what if we?—?the

Systems Review 60

Systems Review Technical Review Vision Customer Experience 60

The Product Coalition

MAY 18, 2016

Colleagues around me love what they are doing, and many people are trying to get into it. I did what I should have, and was not bad at it, as numbers and analysis are not hard for me, but besides, I couldn’t say that I really enjoyed it. Excited about this finding, I started to apply for product manager jobs.

Technical Review 60

Technical Review Finance Research Software Feedback Software 60

PMLesson's Ace the PM Interview

MAY 4, 2020

In this post, an enterprise (IBM) and a consumer (Google) product manager describe a typical day in their life on the job. While there doesn't exactly exist a "typical" day in product management, you can expect to perform certain tasks based on the stage of your product. A day in the life of Kevin Wei, an enterprise product manager.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. Here are some of our favorite takeaways from the conversation: 1.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

Usersnap

MARCH 6, 2019

Because convenience and ease-of-use are expected, business managers and board members need to gather feedback from their customers in order to deliver on those aspects. What is funny is that the process of gathering customer responses needs to be easy and convenient as well. Customer feedback is important. Signing up on the Website.

User Testing 66

User Testing Customer Feedback Feedback Software Customer Experience 66

Userpilot

JUNE 19, 2019

User onboarding is what helps these new users get to grips with your product. Customer onboarding is what helps your customers stick around. But there’s no point in learning what they are if you don’t understand how important customer onboarding really is. This is where user onboarding comes in.

Analytic Tools 74

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 74

Roadmunk

OCTOBER 12, 2017

Product to Product will feature two product people talking about one product-specific topic— like applying machine learning to the right problems and building a healthy PM culture (and what “PM culture” is). We have really cool episodes coming up with product managers, designers, marketers and engineers.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? Because everything’s always changing.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

PMLesson's Ace the PM Interview

OCTOBER 29, 2021

To help you prepare, we've talked to many SWE candidates, current software engineers at the top tech companies, and technical managers for an inside, comprehensive look into the SWE interview. System Design Design a reservation and payment system for a parking garage. Design Facebook Messenger.

Software Engineering 52

Software Engineering Software Review Engineering Technical Review 52