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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Wondering how to improve customer retention? The article shares 20 actionable customer retention strategies for your SaaS! TL;DR Customer retention is your ability to keep users using the product. Offer personalized onboarding experiences to help users quickly realize product value.

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Digitization of Customer Experience: 15 Best Practices For Managing Digital CX

Userpilot

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

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How to Become a Platform Product Manager Without Experience

The Product HQ

To thrive in the role, budding platform PMs need to learn technical and softer skill sets, such as effective customer research and road-mapping a product’s route to market. The instructor provides feedback throughout the course and leads practical sessions to give candidates hands-on experience with the skills they’ve learned.

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Customer Advocacy: How to Turn Loyal Customers Into Advocates and Drive Product Growth

Userpilot

Customer advocacy is a powerful force for driving business growth without breaking the bank. There is nothing more important to a brand than making its customers happy. Nevertheless, efforts shouldn’t stop there. But what exactly is customer advocacy and how can you use it to your benefit?

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Customer Onboarding Lifecycle: How to Continuously Educate and Unlock Value For Your Users

Userpilot

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

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15 Customer Intimacy Best Practices and Tips For B2B Companies

Userpilot

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Customer focus is about researching and satisfying customer needs.

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Growth Funding, Certifications, and the Increased Demand for Product Managers

ProductPlan

Moreover, they continue to seek to understand and solve new problems as customer behaviors change. Certainly a tall order in normal times. These companies, as well as many other recognizable names, also show up on Product School’s client list.). The product is, in fact, the main tool to acquire customers.