Intercom, Inc.

AUGUST 12, 2021

Messaging, voice, video – companies should leverage all these different ways of interacting with Only then can they seamlessly escalate conversations from chat messages to phone calls or video calls, depending on what the person or the situation requires. At Intercom, we use the term conversation to describe our messaging tickets.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Ask Benny

JANUARY 30, 2020

There is no better satisfaction from getting a message from someone who tells you they just got better because they learned something from you. You need to perfect the message. I recently gave a lecture at a product management conference in front of 1100 people. You owe the community to get it out.

Artificial Inteligence 133

Artificial Inteligence Branding Consulting Messaging 133

Ask Benny

JANUARY 30, 2020

There is no better satisfaction from getting a message from someone who tells you they just got better because they learned something from you. You need to perfect the message. I recently gave a lecture at a product management conference in front of 1100 people. You owe the community to get it out.

Artificial Inteligence 133

Artificial Inteligence Branding Consulting Messaging 133

Business of Software Conference

SEPTEMBER 20, 2023

And since the bar has gone up for even the geekiest conferences today, you work on your evocative-yet-not-cliche graphics, your designer-but-not-default-theme layout, and your clever-yet-clean typography. If they insist, then it must be only my name (though I try to discourage that too). You watch a thousand hours of TED talks.

Presentation 52

Presentation Customer Experience UX User Experience 52

Userpilot

JANUARY 8, 2024

The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). This could include trade shows, conferences, or even virtual events. Use visuals, videos, and clear messaging to capture the attention of your target audience. If you can secure a speaking spot at major events, awesome!

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

Mind the Product

NOVEMBER 1, 2017

His name is Eric. Company name. It’s just a messaging queue.” As the name of this exercise promises: we developed a 20/20 vision of Eric’s needs. Encourage your team to start using the persona’s name in your day-to-day product discussion. What kind of conferences do they like to go to? Unbelievable!

Construction 91

Construction Workshop User Testing Customer Experience 91

Department of Product

NOVEMBER 9, 2023

According to a recent survey, 90% of tech companies find integrations with existing systems to be a common hurdle to sales and the aptly named Integrations.app is on a mission to help product teams do a better job of it. More than 60% of WhatsApp users in India message a business account.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

The Product Coalition

MARCH 27, 2022

Photo by cottonbro from Pexels In the last ProductX conference, the giveaway that the participants got at the end of the day was a potted plant. I named at least 3 such attempts, and the CEO then saw and agreed that each such attempt was a step in the right direction. I chose Mint and took a lovely red pot home.

Customer Experience 137

Customer Experience Product Research User Testing Data Visualization 137

Gainsight

NOVEMBER 16, 2022

At every Pulse Conference, we celebrate excellence in customer success, product experience, and community by recognizing the top GameChangers in the industry who never stop challenging the status quo. Experience Maker Award Goes to … ReviewPro . That’s the full experience! .

Research Software 52

Research Software Artificial Inteligence Data Visualization Product Research 52

PMLesson's Ace the PM Interview

APRIL 6, 2020

Product marketing is actually the function for which a traditional marketing degree most prepares you since it covers many of the core marketing responsibilities including messaging, positioning, pricing, and market research. For growth marketers, use ad and landing page testing to help product marketing by testing messaging and positioning.

Product Marketing 78

Product Marketing Technical Review User Testing Marketing 78

Ask Benny

JANUARY 30, 2020

There is no better satisfaction from getting a message from someone who tells you they just got better because they learned something from you. You need to perfect the message. I recently gave a lecture at a product management conference in front of 1100 people. You owe the community to get it out.

Artificial Inteligence 78

Artificial Inteligence Branding Consulting Messaging 78

Ask Benny

JANUARY 30, 2020

There is no better satisfaction from getting a message from someone who tells you they just got better because they learned something from you. You need to perfect the message. I recently gave a lecture at a product management conference in front of 1100 people. You owe the community to get it out.

Artificial Inteligence 78

Artificial Inteligence Branding Consulting Messaging 78

Ask Benny

JANUARY 30, 2020

There is no better satisfaction from getting a message from someone who tells you they just got better because they learned something from you. You need to perfect the message. I recently gave a lecture at a product management conference in front of 1100 people. You owe the community to get it out.

Artificial Inteligence 78

Artificial Inteligence Branding Consulting Messaging 78

The Product Coalition

FEBRUARY 4, 2020

There is no better satisfaction from getting a message from someone who tells you they just got better because they learned something from you. You need to perfect the message. I recently gave a lecture at a product management conference in front of 1100 people. You owe the community to get it out.

Branding 78

Branding Artificial Inteligence Messaging Consulting 78

ProductPlan

JULY 24, 2020

If your email asks the customer to participate in a call, web conference, or follow-up meeting, be upfront with exactly how much time you’re asking for. Remember, anything you can do to make this seem like a person-to-person interaction and not an automated, system-generated message will improve the odds of a positive response.

Customer Feedback 78

Customer Feedback User Testing Customer Experience Product Research 78

Business of Software Conference

OCTOBER 23, 2019

I learned a lot at the Business of Software Conference when I attended as a first-timer in 2018. Throughout the conference, it wasn’t hard to pinpoint takeaways that folks would be able to bring home to improve their individual growth or their team’s outputs. Four Quick Takeaways from #BoS2019: Guest Post by Allison Grinberg-Funes.

Blog 45

Blog User Friction Customer Experience Events 45

Userpilot

JUNE 27, 2022

As the name suggests, developer marketing is marketing to developers. For instance, a marketing message for a developer will not apply to a product manager. In-app guidance offers support to your users using short messages that drive user engagement and lead to product adoption. Tech events and conferences.

Weak Development Team 52

Weak Development Team Development Marketing User Testing 52

Business of Software Conference

FEBRUARY 16, 2021

Some of the BoS talks that had an impact on his company, including changing its name to Kevel. attendee from Businesses of Software Conference, both US, Europe and online. I’d be that guy volunteering at the BoS Conferences there. What do you want to get out of the conference? Welcome and Introductions.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Userpilot

OCTOBER 15, 2021

Launch messages are all about building anticipation. There are seven types of messages you can use. One email is never going to be enough and most of the time you need to mix an email sequence and some in-app messaging to achieve success. This is where you should reveal: New product name. Get them excited to try it.

Feedback Software 94

Feedback Software Research Software Product launches User Testing 94

CardBoard

AUGUST 10, 2023

This message didn’t fall on deaf ears. They were struggling to pay rent, saw a design conference coming to town, and had a lightbulb moment. Why not turn their apartment into a bed and breakfast for conference attendees? And despite its name, it’s not about getting your mom’s approval.

Product Research 52

Product Research User Testing Customer Feedback Data Visualization 52

BrainMates

JULY 6, 2020

Consider the following headings: Company name. Sales and marketing teams may benefit from summaries that contrast your Product with key competitors and emphasise your Product’s strengths so that they can take this message to market. Step 4: Summarise competitor product and market strategies. Company description.

Data Visualization 94

Data Visualization Reporting Tools Advertising Presentation 94

UX Studio

SEPTEMBER 4, 2019

The messaging, the communication, everything does. You have UX writers, content strategists, so many names for writers in tech. I’ve followed the progress of company named Get Your Guide in the last year. I’m going to different conferences around the world just to make them understand they need to hire UX writers.

UX 78

UX Customer Experience User Testing Technical Advisors 78

Pragmatic Marketing

JULY 24, 2018

This scenario actually occurred on a conference call I was on, and unfortunately, it is not rare. When speaking with overseas colleagues, I often repeat myself or communicate the same message in two, or even three different ways. In a video conference or in-person meeting, add a soft smile when speaking. Yoshi-san, you first.”

Customer Experience 70

Customer Experience Research Software Travel User Testing 70

Pragmatic Marketing

JULY 24, 2018

This scenario actually occurred on a conference call I was on, and unfortunately, it is not rare. When speaking with overseas colleagues, I often repeat myself or communicate the same message in two, or even three different ways. In a video conference or in-person meeting, add a soft smile when speaking. Yoshi-san, you first.”

Customer Experience 70

Customer Experience Research Software Travel User Testing 70

PMLesson's Ace the PM Interview

MARCH 31, 2020

Don’t limit yourself to big names. The best mentor for you might not be headlining conferences, but they should be: This is just the beginning. Think you’re the first person to message Andrew Ng on LinkedIn? Engaging with Potential Mentors After narrowing your search to a few names, start reaching out.

Data Visualization 52

Data Visualization Technical Review Software Review Artificial Inteligence 52

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. When Anthony Kennada , a friend and colleague in Phoenix pinged me about attending his company’s first conference on the topic of Customer Success, I jumped at the opportunity to attend. Pulse 2020 – Back to Moscone (Or So We Thought).

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

ProductPlan

DECEMBER 2, 2020

That frustration a few years ago inspired me to start writing and speaking on the topic at conferences and lecturing in various programs at the University of California, Santa Barbara. Semick: Writing and sharing my message has flowed seamlessly from my passions. Sometimes, it’s easier to put a face to the name.

Roadmap 59

Roadmap User Testing Leadership Travel 59

The Product Coalition

APRIL 25, 2018

I remember spending hours (even days) with my business customers: conference calls, workshops, demo sessions, we had breakfasts together, went out to dinners, and most of that before they even became our clients! Strategic customers often took over the product management role and made us change the product roadmap for them. Not a sprint.

B2C 60

B2C B2B Feedback Software User Testing 60

ProductPlan

DECEMBER 2, 2020

That frustration a few years ago inspired me to start writing and speaking on the topic at conferences and lecturing in various programs at the University of California, Santa Barbara. Semick: Writing and sharing my message has flowed seamlessly from my passions. Sometimes, it’s easier to put a face to the name.

Roadmap 52

Roadmap User Testing Leadership Travel 52

Gainsight

MAY 27, 2020

As we began planning for Pulse Everywhere , the virtual version of our annual Pulse conference, we knew how important it was that we do our best to capture the feeling of the live experience. This didn’t involve locating and naming each URL, one at a time (imagine every session, every sponsor booth, etc. it would be unmanageable!)

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

AUGUST 10, 2018

The second is that you can have these bots message people in a highly targeted way. So we’re asking now what their name is. And then finally we’re going to ask for their company name. You can ask as many of these questions as you like, and it doesn’t just need to be inputs like company name or email.

Customer Experience 112

Customer Experience User Testing Research Software Reporting Tools 112

UX Studio: Product Management

MAY 28, 2021

If we think about our messaging apps, we can immediately think of the funny pictures we send to each other — ‘wearing’ puppy faces or posing in the universe where cats float behind us. The smart glasses will put all important information on your view, such as restaurants or street names. Source: Reviewgeek. Source: Spatial.

Research Software 93

Research Software Healthcare Entertainment Customer Experience 93

Intercom, Inc.

NOVEMBER 7, 2019

It’s safe to say he’s learned a thing or two about adjusting his message and product for each unique customer persona. At first when you have no brand, just a working product and only a handful of customers, you really have to find any opportunity to get your name out there. How can I get my message heard? Nico: Of course.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

MAY 3, 2022

Many large SaaS companies will go so far as to host conferences or workshops just to spread awareness across their target audience. You need to understand that an enterprise usually has different needs compared to an SMB: SOC 2 type compliance and priority support and robust SLAs just to name a few.

Enterprise 96

Enterprise Strategy Marketing Outbound 96

The Product Coalition

JANUARY 3, 2020

Creating a Product Discovery Track: A Practical Guide In the last decade we have evolved a lot in terms of agile development, Agility has become its own concept and we have lots of books and conferences for this subject. when software engineers get their hands dirty?—?but

Product Research 78

Product Research Research Software User Testing Technical Review 78

Business of Software Conference

NOVEMBER 30, 2018

I’ve changed some details – removed name of company and support guy and for the record, they ended up solving the problem in the end. My name is nice support guy [not his real name] and I’ll be working with you today. While I read over your message, is there anything else you’d like to add?

Blog 40

Blog User Testing Customer Feedback Customer Experience 40

PMLesson's Ace the PM Interview

MAY 4, 2020

Morning Check Emails and Messages While there's always guaranteed variability in my day to day activities, the first task I handle every day is the same: checking emails and my messages. This does two things: it helps me get zoned into work, and it helps to keep my number of unread emails and messages to a manageable amount.

User Testing 52

User Testing Enterprise Data Visualization Product Research 52