Userpilot

FEBRUARY 7, 2020

Customer education should be one of your biggest priorities. That’s why it’s so important for SaaS companies to invest in customer education. The better you educate your customers, the more likely they are to stick around. Create educational content. Customer education idea #1 — Onboard new users. Let’s dive in….

Analytic Tools 84

Analytic Tools Research Software Education Customer Experience 84

Intercom, Inc.

OCTOBER 13, 2022

That’s just a quick peek – watch the full recording or read through the event transcript to experience New at Intercom and catch up on all the major announcements and innovations that were shared at our latest virtual event. What follows is a lightly edited transcript of the event. Paul Adams: Hey, everybody.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

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Events Feedback Software Technical Review Systems Review 88

Revulytics

JULY 12, 2019

For software companies, the influence of words lies in the content created to educate customers on how to make the most of their products. By clearly seeing distinctions in path reports, your team can quickly recognize users’ traffic patterns through events. See Usage Patterns Through Clear and Discernible Data Insights.

Analytic Tools 73

Analytic Tools Data Visualization Reporting Tools Education 73

Revulytics

AUGUST 28, 2018

Metallica’s data-driven, customer-centric approach can be applied to pretty much any industry that seeks to further engage its users through more relevant and meaningful virtual and in-person events. Putting on live, national and global events is expensive. The same strategy can also be applied for digital events like webinars.

Data Visualization 80

Data Visualization Events Analytic Tools Reporting Tools 80

The Product Coalition

JANUARY 20, 2024

I also thank Product Coalition founder Jay Stansell, who has provided a collaborative product management education environment. To assist you in selecting the best event, we’ve put together a list of our top eight recommended conferences for product managers.‍

Product Management 115

Product Management Product Manager Workshop Customer Feedback 115

Userpilot

MAY 20, 2024

Offer educational resources like guides and webinars to help users maximize product value. Educate and train customers Educational resources, like how-to guides or video tutorials , help users maximize product value and reduce the need for customer support. Feature and event tracking. Survey templates in Userpilot.

Data Visualization 103

Data Visualization Embedded Analytics Analytic Tools Customer Feedback 103

Userpilot

APRIL 2, 2020

That’s why it’s essential that you educate them in some way. For now, all you really need to know is that an in-app tutorial is designed to educate your users. In Userpilot, you can do this by using custom events and triggers. Sure, you have other options open to you. Why are in-app tutorials important?

Research Software 74

Research Software Education Customer Experience User Testing 74

Intercom, Inc.

JUNE 28, 2021

We held learning sessions that covered topics like the ABCs of LGBT, trans awareness, supporting LGBT kids, as well as remote events like bingo and a drag makeup masterclass. Our InterProud group and June Pride events thrive because of the efforts of a mix of LGBTI+ identifying employees and allies. Educate yourself.

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Education Events Naming Positioning 223

Gainsight

APRIL 8, 2024

Think of the connections you see at your annual events and the camaraderie seen in just a few days. Continuous Learning and Education Companies have always educated their customers about their products. To address these challenges, companies are turning to digital customer education.

Data Visualization 52

Data Visualization Research Software Analytic Tools Customer Feedback 52

Userpilot

MARCH 7, 2024

Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems. Product usage frequency Product usage frequency refers to the number of user sessions during which users performed a key action event within a specific period. They may not even know it exists!

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

DECEMBER 21, 2023

Each episode is tailored to a wide audience, from marketing executives to educators. 10: Last Week in AI Last Week in AI is a podcast that provides weekly summaries of the most intriguing AI news and insightful editorials commenting on recent events. Listen to AI in Education. #17: Listen to The AI Education Conversation. #18:

Research Software 104

Research Software Artificial Inteligence Technical Review Technology 104

Intercom, Inc.

JUNE 26, 2019

Intercom has been holding events for years now, from large scale World Tours to more intimate Building Intercom events, with our founders, leaders and teammates delivering acclaimed talks on everything from building software to scaling your customer support team. There’s a lot of content and advice about giving presentations out there.

Feedback Software 215

Feedback Software Education Presentation Events 215

Product Talk

FEBRUARY 14, 2024

And finally, Tali was so convinced of the power of opportunity solution trees that she started leading workshops at product events to teach others how to use this tool. Tali directs Texthelp’s product management team in the Nordic region, which creates products tailor-made for the educational market in Sweden, Norway, and Denmark.

Analytic Tools 219

Analytic Tools Research Software Product Research Data Visualization 219

UX Planet

JANUARY 29, 2024

Really loved the way how they have scaled the guidance from the landing screen to motivate users to create new event types to creating or just sending a spot of 30 mins with a link. ➡️While landing on the main interface or Empty Screen the user is suddenly introduced a new term “New EVENT”.

Customer Experience 74

Customer Experience UX Events Education 74

Userpilot

MAY 2, 2024

Educational webinars showcase new ways to leverage the product, fostering an engaged user community and generating new leads. Improve customer support quality with training materials To improve customer retention, invest in their education. In your customer education strategy, deliver content in various formats.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

MAY 20, 2024

Build lasting relationships with customers through personalized experiences , hosting events, and creating forums and user groups. Invest in customer education to help users master the product and realize its full potential. Host events and webinars that provide valuable content and networking opportunities.

Analytic Tools 84

Analytic Tools Feedback Software Customer Feedback Customer Experience 84

Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Watch our on-demand webinars and view Userpilot’s upcoming live events. This could include trade shows, conferences, or even virtual events.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

UX Planet

JANUARY 29, 2024

They can access in-depth stories and virtually visit landmark events, satisfying their thirst for historical accuracy and depth. ?? History of Place Purpose: Offers educational content about destinations. Partnerships and Collaborations Partner with educational institutions for history courses.

Customer Experience 75

Customer Experience Travel UX Feedback Software 75

Business of Software Conference

AUGUST 21, 2023

is often dubbed the “Smithsonian of the South,” based on an abundance of high-quality, free museums, historic attractions and educational institutions. It also hosts events and programs that promote creativity and innovation. Join our friendly list for event updates, ideas & inspiration. Unsubscribe any time.

Events 52

Events Education Document Presentation 52

Userpilot

APRIL 29, 2024

Different types of customer segmentation strategy We distinguish a few customer segmentation models : Demographic segmentation : Groups customers based on attributes like age, gender, and education level. 2 segments, users who have completed the adoption events and those who haven’t, are a good start. Events they’ve completed.

Customer Experience 105

Customer Experience User Testing Customer Feedback Analytic Tools 105

Business of Software Conference

NOVEMBER 9, 2021

In this podcast episode, I spent some time with Leon Barnard, Balsamiq’s education team lead, to discuss how Balsamiq’s approach to marketing was conceived, why the focus of all their efforts has always been to support the growth and development of product design as a discipline. Balsamiq have a very different approach.

Marketing 98

Marketing Customer Experience Education Workshop 98

Userpilot

JANUARY 9, 2023

Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Using custom event tags, you can ensure users complete the action, thus improving product activation and customer retention. Retain customers with customized educational resources.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Experience 98

Gainsight

NOVEMBER 16, 2023

Throughout the journey of the event, attendees learned about emerging technologies that drive Customer Success (CS), from Customer Education to Community , Product Experience , and more. Customer Education is about formalizing that.” ” Doing so allows your team to spend more time on higher-value activities. .”

Customer Experience 52

Customer Experience Education Data Visualization Technology 52

Intercom, Inc.

JUNE 22, 2020

At InterProud, our employee group for our LGBTI+ employees and allies, we were hoping to build on the success of last year’s celebrations and events , where we partnered with BeLonG To Youth Services , a charity that does incredible work to support LGBTI+ youth in Ireland. We believe.

Naming 223

Naming Events Education Testing 223

Mind the Product

APRIL 14, 2020

There are lot of people who support our ProductTank but really, it’s the senior product people in Brisbane who attend our events and share their lived experience that help to make it what it is. When it comes to event planning, we’re gluttons for punishment. Who plays an important part in Brisbane’s ProductTanks?

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Workshop Government Events Education 183

Userpilot

OCTOBER 24, 2023

There are multiple ways to identify dormant users: Monitoring product usage, tagging core features, or tracking critical events to measure product usage metrics and see what users are disengaging. Engaging regular and resurrected users with educational content when it’s most relevant for them.

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Product Innovation Educators

AUGUST 8, 2022

When I was in education, I thought about how we could educate better. It was scary how little we were utilizing great technology to solve challenges in education. They were pivoting from being a services company to a platform for running events. When I was in education, I thought about how we could educate better.

Research Software 99

Research Software Customer Experience Product Management Product Manager 99

Mind the Product

JANUARY 14, 2020

Lily also founded ProductTank in Bristol, the Product Managers’ meetup with regular events and talks on Product now with 800+ members and growing. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services.

Product Research 192

Product Research Analytic Tools Customer Experience Research Software 192

Roy Madden

JUNE 29, 2021

You will own our Hubspot environment across the Marketing, Sales and Customer Success teams, and be responsible for educating the broader organization on data hygiene and digital marketing best practices. You’re also comfortable setting up custom events and behavior triggers in Hubspot and Google Analytics.

Analytic Tools 133

Analytic Tools Technical Advisors Research Software Data Visualization 133

Gainsight

FEBRUARY 13, 2024

Gainsight is thrilled to announce Community Unplugged – an immersive virtual event designed to empower you with the knowledge, strategies, and insights to cultivate thriving URL and IRL communities in 2024 and beyond. Are you ready to unlock the potential of your customer community? Need a few more reasons to attend? Register Now!

Customer Experience 52

Customer Experience Customer Feedback Education Events 52

Johanna Rothman

DECEMBER 29, 2023

You're speaking at this event to educate, influence, or entertain people. Worse, some people suggest you, the speaker, imagine everyone in the audience naked. That seems nuts to me for several reasons: Your audience wants you to succeed. Imagining the audience naked does nothing to build mutual respect.

Entertainment 52

Entertainment Consulting Education Presentation 52

Userpilot

APRIL 22, 2024

Providing educational content to keep users engaged and informed. Then create small, concise messages to educate customers about each of these features. Drive customer success efforts with customer education Educating customers about your product is a constant, never-ending task. Userpilot interactive walkthrough.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

The Product Coalition

NOVEMBER 30, 2022

At times, it felt like what was needed was a true back to basics positioning, where we are educated in not only the definition of demand generation, but what the point of demand generation even IS. There was surprisingly little distinction between demand generation and lead generation. Most of the recommendations were sort of obvious.

User Testing 119

User Testing Customer Feedback Feedback Software Reference 119

Product Innovation Educators

MARCH 6, 2023

The way Science Olympiad works is there are 23 events for each division. Science Olympiad was founded by a group of people who were super committed to science education. There are 15 kids on a team and 23 events, and students work in pairs on each event, so they’re never working alone and they each have do more than one event.

Events 118

Events Engineering Government Download 118

Mind the Product

FEBRUARY 20, 2019

Sign up for his nano-letter, One Thing , and find out if he’s got an event near you. Lily also founded ProductTank in Bristol, the Product Managers’ meetup with regular events and talks on Product now with 800+ members and growing. Sign up for his nano-letter, One Thing , and find out if he’s got an event near you.

Vision 165

Vision Roadmap Product Research Entertainment 165

Product Innovation Educators

JULY 19, 2021

4% in education. They saw that COVID had changed the mentality of organizations in a way that wouldn’t have happened otherwise, and the lesson many people learned is that organizations need to perpetually experiment with remote technology and collaboration tools before a pandemic or other event forces change. 4% in education. *

Product Research 105

Product Research Research Software Product Management Product Manager 105