Intercom, Inc.

OCTOBER 22, 2019

As a manager, the tasks competing for your attention only multiplies – coaching , training, interviewing, forecasting , planning, and more. Here’s an example from LB’s own career: at LinkedIn, when her team of SMB AEs were short on inbound pipeline, she had her reps take an entire day off their calendars to focus on prospecting.

Weak Development Team 123

Weak Development Team Inbound Outbound Framework 123

The Product Coalition

OCTOBER 6, 2023

Later, these features are pre-processed and used to train a machine learning algorithm that can precisely predict the emotional states of users. Call Centers Inbound and outbound call centers are constantly interacting with consumers regarding calls for various services and campaigns.

Research Software 130

Research Software Reporting Tools Data Visualization Automotive 130

Intercom, Inc.

AUGUST 16, 2022

Providing in-context support transforms your support team from a cost center to a value driver by improving operational efficiency: A reduced inbound volume for your human support team means lower cost to serve. As a result, this improves team morale – reducing the hefty costs involved in employee turnover and training new hires.

Data Visualization 118

Data Visualization User Friction Customer Experience Customer Communications 118

Gainsight

SEPTEMBER 22, 2023

But training can pay dividends before a sale, leading to many more of them. How to Stand Out from the Crowd with Digital Customer Education So, how does training your customers help you stand out from the crowd and win more business, even in a down economy when buyers are slashing their budgets?

Education 52

Education User Friction Customer Experience Customer Feedback 52

Intercom, Inc.

MARCH 7, 2022

Our experts will guide you through our products and best practices—from implementation to training and ongoing world-class support. This new setting allows you to block the same user or visitor from having more than one open inbound conversation at a time. Present tailored content with conditional branching in bots.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Intercom, Inc.

NOVEMBER 20, 2018

Despite that value, however, there’s a drawback – a lack of formal sales training and sales process can seriously undermine those initial efforts. Historically sales training has been a pretty low priority for most entrepreneurs. For many B2B SaaS companies, inbound marketing represents a cornerstone of all marketing activity.

Feedback Software 178

Feedback Software Research Software Startups Product Research 178

Intercom, Inc.

MARCH 25, 2020

We’ve written about how you can manage your customer communications in a crisis detailing how you can proactively make it easier for your customers to get the answers they’re looking for, as well as on dealing with the inbound queries that you might be facing.

Inbound 160

Inbound User Testing Customer Feedback Messaging 160

Dear Strategy

AUGUST 27, 2018

But when I founded my training business, Strategy Generation Company, earlier this year, I decided to focus the programs that we offer on the areas of product, business, and marketing strategy. Inbound and Outbound Marketing. Finally – a question about marketing strategy!!! So, let’s give that a whirl.

Strategy 53

Strategy Outbound Inbound Marketing 53

Intercom, Inc.

JULY 29, 2021

It turns out that hypergrowth is less about hiring people and more about creating onboarding and training processes and opportunities. We started from scratch and we had a six-week turnaround time to take our training. I got trained really well. Here are some of our favorite takeaways from the conversation. And I got it.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Pragmatic Marketing

DECEMBER 20, 2019

Even more impressive, we've scaled a 50-person Sales team that was almost entirely inbound when I started to a proper inbound/outbound Sales Org with well over 300 people, comprised of Acquisition, Customer Success, Growth and Onboarding. "In

Positioning 70

Positioning Product Marketing Marketing Analytic Tools 70

Userpilot

MARCH 8, 2022

Her company, Produx Labs, provides product management training. Through the Product Talk Academy, she has trained over 8,500 product people in discovery skills. She specializes in product marketing, inbound – lead generation through content, videos, influencer marketing & brand marketing.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Intercom, Inc.

APRIL 14, 2020

At Intercom, we recently provided our support team with training to help them to deal with commercial conversations, like those centered around billing and subscriptions. Inbound conversation volume has more than doubled for nearly half of support teams since the outbreak. Let automation do the repetitive work.

Customer Experience 223

Customer Experience Reporting Tools Data Visualization Inbound 223

Intercom, Inc.

FEBRUARY 1, 2022

With 59% of organizations reporting increased inbound volume , gathering customer feedback will help you to find out and address rising expectations directly. This might sound like an extra load to the work you are hoping to minimize, but not to worry!

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

B2B Product Management

DECEMBER 6, 2016

As you can see in the picture, these categories are inbound and outbound Product Management. This division between inbound and outbound PM duties is much more pronounced at larger companies. If you are an inbound PM, you might want to take steps to get into an outbound PM role. You define the pricing of the product.

Analytic Tools 45

Analytic Tools Outbound Inbound Research Software 45

Intercom, Inc.

JULY 22, 2019

Here are a few ways we make sure our help content is easily found: Through Answer Bot: We use the conversations from our betas to train Answer Bot , our intelligent support bot. Your support team will see lower inbound volume for simple, repetitive questions, and your customers will get faster answers to those same questions too.

Product launches 177

Product launches User Testing Article Customer Feedback 177

Userpilot

NOVEMBER 17, 2021

…and the train isn’t slowing down any time soon. In the same year of its launch, Saravana closed on 5 inbound enterprise customers for BizTalk360. In barely a decade, the company has become an industry heavyweight with: 240+ members. 2,000+ customers. 5 products. How did Kovai make it here today? A few things helped here.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

Intercom, Inc.

MAY 6, 2019

With limited time in their schedules and plenty of alternatives on the market, it’s usually easier to stick with their current solution or workflow – or check out your competitor’s app – than it is to browse your help docs or sign up for a training. Avoid product rejection by overcoming customer inertia.

Onboarding KPIs 196

Onboarding KPIs Customer Experience User Testing Research Software 196

Crafty CTO

APRIL 23, 2024

The initial stopgap solution was to open a Postgres port, but with an RDS Security Group rule that limited inbound access to a few specific IP addresses. I think this knowledge niche was small and specific enough that ChatGPT’s training data wasn’t up to the task.

Data Visualization 40

Data Visualization Weak Development Team ChatGPT Customer Experience 40

Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had Traditional Training vs. Digital Training: What’s the Difference? Traditional customer training typically comes in the form of PDFs, help centers, ad-hoc meetings with CSMs, and emails. had its day.

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52

Gainsight

JANUARY 8, 2019

INBOUND | September 3-6, Boston, MA. INBOUND, hosted by Hubspot, brings together over 24,000 marketing, sales, and customer success professionals to share and discover new ways to delight customers. With over 2,700 sessions, training opportunities, hands-on demos and more, Dreamforce has no shortage of learnings. Event Website.

Events 45

Events Inbound Data Visualization B2B 45

Business of Software Conference

NOVEMBER 16, 2023

Inbound Calls When new customers sign up, your system automatically sends them a number of emails – a generic welcome, a receipt, and maybe one or two others. does not regularly invest time in cold calling; all of their business comes from inbound sales. Demos are not product training sessions.

Research Software 52

Research Software Feedback Software User Testing Customer Experience 52

ProductPlan

APRIL 27, 2021

The product was easy to get up and running without any training. Educational focus with inbound marketing. While this seems like a no-brainer for so many software companies today, at the time it was an uncommon approach and helped our rapid growth. Easy to get started. Viral licensing model.

Customer Experience 52

Customer Experience Product Research Inbound Customer Feedback 52

Userpilot

JULY 2, 2022

Even if you’ve been in the market for long, you still want to invest in inbound marketing to educate potential customers and increase their chances of signing up with credit cards. They require some level of training or specialized knowledge before users can make the most of them. Live demo free trial.

Analytic Tools 111

Analytic Tools User Testing Customer Experience Data Visualization 111

nulab

MAY 10, 2019

Inbound Logistics. The support you offer the customer, include training, guarantees and post-sale care. The process of hiring, training, and managing staff. He created this diagram to illustrate his point: Value chain analysis example from Wikipedia.com. Primary activities. And there are five of them: 1. Operations.

Research Software 47

Research Software Differentiation Airlines Outbound 47

DISQO

JULY 5, 2018

This works really well when your teams are trained to understand data, empowered to make decisions, and need to move quickly in an emerging or fast-paced market. This works really well if research teams have the resources and bandwidth to handle and prioritize all the inbound questions and hypotheses.

User Testing 66

User Testing Research Software Market Research Product Research 66

Userpilot

MARCH 15, 2022

Inside Sales model: this requires you to have inside sales reps responsible for nurturing inbound leads and closing them. The Field Sales model: this selling strategy involves hiring and training outside sales reps who will sell your products to prospective customers.

Research Software 98

Research Software Strategy Customer Experience User Testing 98

Intercom, Inc.

JUNE 21, 2018

There were a lot of tough decisions we had to make and tough lessons learned in building out our virtual assistance teams and making sure that, from a cultural standpoint, people were well-trained and actually understood what they were doing. Is it transitioning from inbound to outbound sales? Is it getting their stack right?

Outbound 183

Outbound Technical Advisors Weak Development Team Product Research 183

The Product Coalition

JULY 8, 2019

A new customer would receive a lot of sales attention (with demos and discussions) and once acquired, would transition to the onboarding/training and support teams (until renewal time). This reflects the traditional bias of companies, but we believe the modern PMM needs to have the responsibility and capacity for both.

Data Visualization 60

Data Visualization Definition Product Marketing Reporting Tools 60

Userpilot

JULY 19, 2021

– you might need in-person training. Hubspot – a CRM that focuses on inbound marketing, tracking, and monitoring user engagement. Try to answer the questions below as it will help you understand what type of customer engagement platform best suits your needs: Does your SaaS tool have a steep learning curve?

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Intercom, Inc.

OCTOBER 13, 2020

Support teams get a lot of repeated inbound questions, which get tedious to answer. We took an off-the-shelf Python search engine and built another test bot that could answer our own inbound support queries. The solution we reached for was to train the bot by mining historical questions. Case study: Resolution Bot.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

DISQO

JULY 5, 2018

This works really well when your teams are trained to understand data, empowered to make decisions, and need to move quickly in an emerging or fast-paced market. This works really well if research teams have the resources and bandwidth to handle and prioritize all the inbound questions and hypotheses.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

This works really well when your teams are trained to understand data, empowered to make decisions, and need to move quickly in an emerging or fast-paced market. This works really well if research teams have the resources and bandwidth to handle and prioritize all the inbound questions and hypotheses.

User Testing 40

User Testing Research Software Product Research Market Research 40

Intercom, Inc.

FEBRUARY 22, 2019

They can recognize and answer multiple forms of the same question and can be trained to give responses using your preferred voice and tone. You can also train your bots to provide better answers. That’s a good opportunity to do some training and add those questions into your database. So far, it’s been a massive success!

Artificial Inteligence 267

Artificial Inteligence Customer Experience Inbound Banking 267

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Some industries are used to PowerPoint sales presentations, handheld onboarding and onsite training. Let’s take inbound sales and outbound sales, for example.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Product Talk

JANUARY 4, 2023

We are finding our Master Class is a much better way to train large teams quickly. We had tons of inbound leads, the business was growing, and I felt ready for a new challenge. In March 2020, as the world responded to the global pandemic, Hope and I (along with many other consultants) saw a massive pull back on training budgets.

Product Research 162

Product Research Software Review Travel Books 162