Lenny Rachitsky

MARCH 31, 2024

With a previous bestseller, Speaking Up Without Freaking Out , Matt has empowered countless individuals to speak confidently and authentically. Here’s how: Prepare: Visualize yourself in the speaking environment. Ease the pressure of spontaneous speaking by “daring to be dull.”

Feedback Software 79

Feedback Software Research Software Customer Feedback User Testing 79

Product Management University

JULY 18, 2023

The end result is we’re speaking a language that’s difficult for anyone to decipher, or it’s so generic and fluffy, it doesn’t say anything. Salespeople on the other hand speak in simple layperson terms. So why not create your positioning in conversational layperson speak and take care of both objectives in one fell swoop?

Positioning 130

Positioning Product Research Construction Demo 130

Userpilot

APRIL 24, 2024

Solution : Lisa realized she needed a channel with less distraction and more engagement, leading her to choose our own product for inviting users. Results : In only a few days, Lisa was able to recruit 19 participants when she only expected to speak to 5 users. Feature heatmaps – to identify features of high and low engagement.

User Testing 95

User Testing Product Research Research Software Data Visualization 95

Product Management University

MARCH 14, 2024

Bottom line, most product release communications don’t speak from the user’s perspective and how the new features make them better at their job. Strengthening Your Partnership With Product Management Customer success managers and product managers typically engage in regular conversations because many customer issues are product related.

Customer Experience 130

Customer Experience Document Reference Demo 130

Mind the Product

SEPTEMBER 8, 2022

At MTP Engage Hamburg 2022, there was a whole slot dedicated to the responsibility of a product manager, with two experts speaking on this pressing topic. Read more » The post Ethics and magic algorithms – MTP Hamburg Engage 2022 appeared first on Mind the Product.

Product Management 168

Product Management Product Manager Management Management 168

Product Management University

JUNE 21, 2023

The Purpose of a Content Strategy for Product Marketing If you’re a product marketing manager, the primary purpose of your content strategy is to build a higher quality following by engaging more economic buyers and influencers in your target markets. This list of obstacles is how you’ll engage all the various job roles in that department.

Product Marketing 130

Product Marketing Strategy Marketing White Paper 130

People-First Product Leadership

APRIL 24, 2024

As a product person, we’re constantly finding ourselves in situations where we have to engage the room (virtual, in person), speak under pressure and have difficult conversations. You’re parallel processing - thinking and speaking. Breathe and start talking slowly. The range of topics is narrowed. Sound scary?

CTO Coach 59

CTO Coach Data Visualization Customer Experience Research Software 59

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. Demographic factors.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

DECEMBER 28, 2021

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means. Demographic factors.

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

ProductPlan

JANUARY 11, 2024

To make sure we’re speaking the same language, let’s level set on the definition of OKRs: OKRs : a management strategy for setting business objectives and measurable outcomes. Example Let’s consider an example of a software company looking to improve user engagement and apply Goal-Question-Metrics. Lowest user engagement?

Analytic Tools 87

Analytic Tools Customer Feedback Framework Customer Experience 87

Intercom, Inc.

MAY 13, 2022

A customer journey can be defined as the interactions a customer has with your brand from the very first time they engage with you to the point of purchase. These are points in which a customer comes in contact with your brand and where you can communicate with them to grab their attention. . What are customer journey analytics?

Customer Experience 223

Customer Experience User Friction User Testing Data Visualization 223

The Product Coalition

MARCH 2, 2023

Co-founder Wes Kao talks about how to focus on good intentions when engaging in feedback conversations. Speak up early/often, and if you find yourself in a situation where you have let it build up, try to get your frustration out before talking to the person. You finally decide to speak up when you can’t hold it in anymore.

Feedback Software 106

Feedback Software Positioning Messaging Presentation 106

Johanna Rothman

OCTOBER 10, 2023

I focus on writing and speaking. Speaking possibilities: Give public talks at conferences and meetups. Before the engagement, IP helps potential clients ask specifically for you. During the engagement, other people will take you aside and say, “I've been trying to tell my management this thing for a long time.

Consulting 86

Consulting Product Research Weak Development Team Feedback Loop 86

The Product Coalition

MARCH 3, 2024

You can create personalized journeys for each individual, offering relevant recommendations, timely discounts, and engaging content that speaks directly to their future selves. Customer behavior prediction empowers you to shift from reactive marketing to proactive engagement.

Data Visualization 123

Data Visualization Analytic Tools Marketing Customer Experience 123

Product Talk

MARCH 2, 2022

Don’t just talk to super engaged customers if you also have customers that are not that engaged. We’re looking at variation in things like socioeconomic status, or level of engagement, or even gender and ethnicity. First of all, I don’t recommend speaking to the same customer every week.

User Friction 238

User Friction Customer Experience User Testing Product Research 238

The Product Coalition

SEPTEMBER 21, 2023

Dive deep into the organization’s ecosystem by engaging with team members, stakeholders, and strategic clients. Engage with peers across departments. Stay Curious: Your first month might be about listening more than speaking, and that’s okay. Your immediate team is your first port of call.

Leadership 127

Leadership User Friction Customer Feedback Positioning 127

Product Management University

APRIL 25, 2023

That story should speak to the ultimate goals and outcomes employers are looking for in their next hire and how you’re going to get them there better than all other candidates. You need to be different in a way that’s more engaging. The Tone of Your Writing You want to come across as conversational, engaging, energized and positive.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. 2021 Engagement Benchmarks for Food and Drink Apps. Retention in both categories saw a huge increase after consumers were proactively engaged.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Roman Pichler

AUGUST 16, 2022

Note that it’s easy to confuse projection with empathy: The former means making assumptions about what the person should feel according to some preconceived ideas—for example, believing that someone who speaks loudly wants to dominate and take over a meeting. To achieve this, listening has to take on an active, engaging quality.

Product Management 275

Product Management Product Manager Product Research Customer Experience 275

The Product Coalition

OCTOBER 16, 2020

Your meeting participants are not speaking up. When you ask a question to a virtual group as a way to engage them, but you’re not getting… Continue reading on Product Coalition ».

Events 161

Events Agile Leadership Product Management 161

Intercom, Inc.

MAY 25, 2022

A marketing-qualified lead (MQL) is a qualified prospect who has interacted with a brand’s marketing content or marketing channels in a meaningful way but hasn’t yet engaged with the brand’s sales team. . Again, in this scenario the lead has engaged with a marketing campaign in a meaningful way. Defining marketing-qualified leads.

Marketing 118

Marketing Customer Experience Download Branding 118

Lenny Rachitsky

DECEMBER 15, 2023

He is an elementary school teacher by day and by night teaches storytelling and public speaking to individuals, corporations, universities, religious institutions, and school districts around the world. Make stories more engaging by incorporating (1) stakes, (2) surprise, (3) suspense, and (4) humor in your presentations and storytelling.

Presentation 82

Presentation Data Visualization Books Product Research 82

Intercom, Inc.

JULY 15, 2021

Over the past few years, marketers have learned one of the most effective methods for lead generation is engaging with prospective customers while intent is high, like when they’re browsing the website or perusing the pricing page. Enable reps to engage at the best possible time. company size). Can you score anonymous web traffic?

Outbound 232

Outbound Customer Experience Data Visualization Messaging 232

Mind the Product

NOVEMBER 22, 2018

I’ve been part of the curation team for the first two MTP Engage conferences in Hamburg. We started to engage with potential speakers. So please, if you are asked to speak at a conference take it as a compliment. It’s perfectly fine to be worried about public speaking. Can I speak in the smallest room possible?

Events 158

Events Management Management Product Management 158

Intercom, Inc.

JANUARY 25, 2023

Enter Intercom Checklists : a next-level approach to onboarding that guides your users through a specified set of tasks to deeply engage them and show value in a structured, progressive way. From speaking with our customers, we knew that many of them were already using some form of checklists to onboard and engage their customers.

User Testing 129

User Testing Customer Experience Messaging Data Visualization 129

Product Innovation Educators

JANUARY 9, 2023

She is a brand storytelling strategist and coach, host of the Marketing With Empathy podcast, and founder of Kindred Speak, which provides editorial brand storytelling services and coaching. Sarah also speaks on topics for humanizing your brand. Sarah also speaks on topics for humanizing your brand.

Branding 95

Branding Data Visualization Magazine Customer Feedback 95

Product Innovation Educators

MARCH 25, 2024

Creating psychological safety: Establish an environment where team members feel safe to take risks, speak up, share their ideas, ask questions, be honest, and make mistakes. Active listening: Develop a listening style that encourages people to be engaged and creates an environment that’s not competitive. Express empathy.

Leadership 105

Leadership Customer Experience Reference User Testing 105

Userpilot

APRIL 10, 2024

It is a great opportunity to connect with your customers and drive engagement. Its tone and style should speak to them and answer their questions. This will help you determine which product features have the most engagement and which features need some work. Which articles are most engaging?

Feedback Software 94

Feedback Software Analytic Tools Research Software Data Visualization 94

Alchemer Mobile

DECEMBER 21, 2022

Instead, let’s cut right to the chase: Retargeting the right customers at the right time and in the right place is the ultimate key to driving mobile customer engagement. Now, it might sound like common sense to say, “just retarget your customers to boost engagement,” but let’s break down what this actually means.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Mind the Product

NOVEMBER 15, 2018

But, as co-organiser for MTP Engage Hamburg (and I’m sure every other organiser of such events will agree), it’s hard to find speakers. And how do you feel about speaking in front of a bigger crowd soon? Here are some reasons why you should give public speaking another try. How did you feel after your last big talk?

Events 129

Events Presentation Product Management Product Manager 129

Pranav Khare

JANUARY 17, 2024

This article delves into why active listening is an indispensable tool in your product management arsenal and how it can profoundly influence your approach to user engagement, team collaboration, and product development. Active Engagement: Nod, maintain eye contact, and show that you are engaged.

Product Management 52

Product Management Product Manager Customer Feedback Product Research 52

Product Management University

SEPTEMBER 4, 2023

It’ll also raise your credibility with buyers because you’ll be speaking conversationally in their language, not the language of your products! Prospective customers don’t engage or buy because they understand you.

Product Marketing 130

Product Marketing Marketing Customer Experience Product Research 130

Product Talk

NOVEMBER 8, 2023

We’re still trying to figure out what works, what gets people to engage, and what’s helpful, so every month is a wild experiment, but there is a monthly cadence. We anoint a “challenge champion” every month for the most engaged member and they get a free month of membership if they win. We try a ton of things that get no engagement.

Product Research 211

Product Research Books Research Software Analytic Tools 211

Userpilot

NOVEMBER 21, 2023

To avoid wrong assumptions about your job, keep all the stakeholders engaged and informed. Learn to speak in a way that resonates with them, and don’t just tell them but also show progress. It doesn’t mean constant engagement as neither you nor they have the time for it. Keep them engaged just enough.

Technical Review 95

Technical Review User Testing Product Management Product Manager 95

Intercom, Inc.

MAY 18, 2021

At Intercom, we’ve witnessed a lot of change in the past year, and a lot of these changes have advanced ideas that we’ve been speaking about for almost 10 years. 58% of respondents believe that customers prefer conversational, messenger-based engagements with brands. There have been irreversible changes in how the world does business.

Research Software 210

Research Software User Testing Customer Feedback Reporting Tools 210

Intercom, Inc.

DECEMBER 2, 2019

In the United States alone, roughly 20% of the population doesn’t speak English at home. We surveyed 170 non-native English speaking SaaS customers, and 135 support team leads to learn more. There will be times when your support team isn’t able to engage customers, whether due to language skills, time zones or general busy-ness.

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Lenny Rachitsky

MARCH 21, 2024

Expand beyond mainstream media coverage by engaging with newsletters, podcasts, awards, and conference speaking engagements. These platforms reach engaged audiences and amplify your message. Highlight angles that will resonate with their audience, like your founder story or the product’s user journey.

Reporting Tools 93

Reporting Tools B2B Customer Experience Startups 93