The Product Coalition

MAY 12, 2022

In the B2B space, why can a product manager nail the customer’s need, solve the market problem in a differentiated way, have compelling results that make the case, and still hit a wall? Surprisingly, it has nothing to do with the product and everything with your customer. Now for some inspiration… Play the Rocky theme song.

Weak Development Team 128

Weak Development Team Differentiation B2B Customer Experience 128

The Product Coalition

FEBRUARY 24, 2023

Do commercial metrics, like “monthly recurring revenue” matter to product managers, when product metrics, like “monthly active users” already paint a good picture? Every product initiative can be looked at through exactly the same lens, in reversed order. Measure what’s valuable, don’t just value what’s measurable.

Reporting Tools 151

Reporting Tools Data Visualization Customer Experience Download 151

Userpilot

MARCH 25, 2024

TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. TL;DR User sentiment is the feeling a person has about your brand, product, or service quality. User sentiment, also known as customer sentiment, refers to how users feel about a product, service, brand, or even an industry.

Data Visualization 101

Data Visualization Feedback Software Analytic Tools Reporting Tools 101

Userpilot

SEPTEMBER 4, 2023

Discover how to achieve remarkable growth results through customer journey optimization at the upcoming Product Drive talk by Audrey Melnik (Co-Founder of Unlocking Growth). Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value.

Data Visualization 93

Data Visualization User Testing Analytic Tools Customer Feedback 93

Intercom, Inc.

OCTOBER 1, 2019

“These sales plays are our blueprint to scaling a billion dollar business” Our answers to these questions are the topic of our new book, Intercom on Sales. . “These sales plays are our blueprint to scaling a billion dollar business” Our answers to these questions are the topic of our new book, Intercom on Sales.

Outbound 155

Outbound User Friction Demo Enterprise 155

Bain Public

NOVEMBER 9, 2022

(Montreal, Canada) – Paul Ortchanian , President/CEO and Founder of Bain Public , will be leading an expert product workshop for the DMZ bootcamp program on November 15, 2022. On November 15th, Paul will be holding a virtual workshop during the training phase of DMZ's bootcamp on how to create a service blueprint. Where: Virtual.

Workshop 52

Workshop Startups Document Consulting 52

The Product Coalition

AUGUST 6, 2023

What you build is your product’s future, and following Product Development Stages is essential to create a customer-centered product, and also following these stages will help you create better, effective teamwork. How you develop, launch, and improve a product determines your success in the market. Make it real.

Feedback Software 116

Feedback Software Development User Testing Customer Experience 116

The Product Coalition

MAY 14, 2021

A wireframe is a 2D visualization of a digital product, ranging from very basic pencil sketches to fully interactive digital designs. Wireframes can be static, and very simply layout ‘what goes where’, and some may be more interactive and more closely mimic the functionality of the final working product. Do Product Managers Use Them?

Feedback Software 113

Feedback Software Certifications User Testing Customer Feedback 113

Mind the Product

FEBRUARY 18, 2020

If you listen to the end credits of the podcast every week, then you already know Marc Abraham’s voice – he’s ProductTank’s Global Coordinator, a co-curator of the Mind the Product conference, an author (of My Product Management Toolkit ), and he’s got a day job as a Head of Product at ASOS.

Product Research 117

Product Research Entertainment Consulting Startups 117

The Product Coalition

JUNE 8, 2022

The Most Important, Missed Success Factor for Product Teams?—?Filling Henry David Thoreau Have you ever heard that great product managers are CEO of their products? Very few product managers have that much control. Very few product managers have that much control. A crack is forming.

Customer Experience 78

Customer Experience Reference Consulting Product Management 78

The Product Coalition

OCTOBER 7, 2019

The Service Blueprint is a key component of Bain Public’s product management process. We use it to help understand the context products operate within. The best way to create a great overarching product strategy is to grow and evolve this document. TouchPoints are the departure point for customer journey mapping.

Data Visualization 70

Data Visualization Feedback Software User Testing Customer Experience 70

Product Management Unpacked

MAY 26, 2020

A look into healthcare product management in the time of Coronavirus. Ever wonder what it’s like to be a product manager for a leading healthcare provider and insurer in the middle of a world health pandemic? Meet Claire Marcus, senior product manager at UPMC Health Plan.

Technical Advisors 160

Technical Advisors Healthcare User Testing Customer Experience 160

Bain Public

SEPTEMBER 7, 2022

(Montreal, Canada) – Paul Ortchanian , Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a workshop on Wednesday September 7, 2022, in collaboration with The Holt Xchange. Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy. Session Information.

Workshop 52

Workshop Data Visualization Startups Leadership 52

The Product Coalition

NOVEMBER 14, 2023

If your customer base ages with you, you’re Woolworth’s.” — Jeff Bezos Ever question the value of a product development lifecycle? If you haven’t gathered from my past posts on product topics, I’ve worked with ‘interesting yet easily annoyed’ colleagues many times. Do you even know what a product lifecycle is?”

Feedback Software 127

Feedback Software Roadmap Product Research User Testing 127

Bain Public

APRIL 7, 2022

Title: Create your Product Blueprint with Paul Ortchanian. During the hybrid workshop, Paul will guide the teams through the creation of their product blueprint, which will capture their product's unique activities (or a complex combination of actions) to better deliver on the customer’s value proposition.

Workshop 52

Workshop Leadership Startups Consulting 52

The Product Coalition

NOVEMBER 13, 2022

Data Driven Expectations and Validation Shot in Budapest in 2018 during our MBA trip Setting the Context Product Managers often start with an Outside-In perspective. The Return of the King?—?Data That is also the right thing to do. At the same time, customers usually tend to attribute symptoms as a problem.

Data Visualization 126

Data Visualization KPI Framework Customer Experience 126

Userpilot

FEBRUARY 8, 2022

A product journey map is a key part of the product development and design process as it serves as a peek into how your users see and experience your product or service. It also enhances the overall product experience and improves chances of customers reaching the activation then retention stages. Let’s get started!

Data Visualization 98

Data Visualization Onboarding KPIs Customer Experience Analytic Tools 98

Userpilot

SEPTEMBER 4, 2023

Discover how to achieve remarkable growth results through customer journey optimization at the upcoming Product Drive talk by Audrey Melnik (Co-Founder of Unlocking Growth). Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

ProductPlan

FEBRUARY 10, 2022

Above all, if you plan to implement any change, you need a strategic blueprint to guide you through the process. Above all, product teams can use a digital transformation roadmap to summarize the plan and goals for any move from a manual process to a digital one. A business can undergo many of these transformations.

Roadmap 89

Roadmap Research Software Software Review Technical Review 89

Bain Public

FEBRUARY 13, 2023

During the in person workshop, Paul will lead a group of early stage startup founders through the process of revisiting and assembling their value proposition, establishing their product mission and strategies, and completing their product roadmap. This ensures long term growth and success of any company and their products!

Workshop 52

Workshop Startups Leadership Consulting 52

Gainsight

APRIL 12, 2024

Customer Success is paramount in driving product adoption. From a report, Gainsight found that 67% of respondents are using Digital Customer Success to effectively onboard and grow customer advocacy for their products. The answer: Digital Customer Education (CE). So who’s in charge? Training is just part of their day-to-day.

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

Bain Public

AUGUST 18, 2021

(Montreal, Canada) – Paul Ortchanian , Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a workshop on August 24th in collaboration with Holt Accelerator , currently rebranded as The Holt Xchange. Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy.

Workshop 52

Workshop Data Visualization Roadmap Startups 52

PMLesson's Ace the PM Interview

AUGUST 20, 2020

Product Vision or Product Vision Statement is the long-term goal for a product includes the long-term mission and the motivation behind its creation, along with why it’s important. Product visions, ultimately, serve as the guideposts for the development of the products. What is a Product Vision?

Vision 98

Vision Customer Experience Customer Feedback Differentiation 98

The Product Coalition

OCTOBER 13, 2022

Accessibility Affordability Accreditation Many innovative models of education are being developed in web3 that can be used as inspiration and blueprints for a shift towards ed3. Education is the key to humans flourishing and one of the best ways to improve living standards and promote equity?—?if if we truly live in a knowledge economy.

Feedback Software 121

Feedback Software Education Systems Review Technical Review 121

Bain Public

OCTOBER 18, 2022

(Montreal, Canada) – Paul Ortchanian , President/CEO and Founder of Bain Public , will be leading an expert product workshop in collaboration with Station Fintech , a FinTech startup Montreal accelerator. Title: Strategic Product Baseline, Blueprint and Roadmap. Session Information. Date: Oct 18, 2022. About Paul Ortchanian.

Workshop 52

Workshop Finance Startups Leadership 52

ProductPlan

MARCH 17, 2022

As if we needed another reason to be enthusiastic about the rise of product operations , we have one. Implementing product ops at your company will reduce your team’s need to produce clunky, one-way communication vehicles like the product requirements document (PRD). How Product Ops Can Replace the PRD. What is (was?)

Document 105

Document Feedback Software User Testing Customer Feedback 105

Bain Public

SEPTEMBER 17, 2020

Bain Public’s SOAP™ methodology and tool offers a full picture of your product strategy, tactics, metrics and roadmap all in one place. SOAP™ is a methodology that Bain Public created for product planning and roadmap prioritization based on principles of Product Strategy, Lean Startup, User-centered design, Data Science and more.

Framework 52

Framework Leadership Customer Communications Definition 52

Bain Public

SEPTEMBER 20, 2022

(Montreal, Canada) – Paul Ortchanian, President/CEO and Founder of Bain Public , will be leading an expert product workshop on Thursday, September 22nd in collaboration with Apollo13. Title: Strategic Product Baseline, Blueprint and Roadmap. This ensures long term growth and success of any company and their products!

Workshop 52

Workshop Startups Leadership Roadmap 52

Gainsight

AUGUST 10, 2023

It says: You’re not only committed to delivering your products or services, but also the positive outcomes the customer is seeking in their own business by leveraging that investment. For customer-centered companies, the journey to value realization is a critical bridge between the initial transaction and having a long-lasting customer.

Onboarding KPIs 52

Onboarding KPIs Data Visualization User Friction Generative AI 52

Bain Public

FEBRUARY 13, 2023

Bain Public has agreed to collaborate with the new Quebec program to propel scaleups on the world stage by providing workshops and peer to peer coaching to develop the management teams of these companies to think slow, act fast, and build roadmaps, brick by tiny brick.

Research Software 52

Research Software Framework Roadmap Government 52

Intercom, Inc.

AUGUST 26, 2020

To find out how support leaders are navigating the current landscape, we surveyed a random sample of 593 support managers across both B2B and B2C and industries like education, retail, healthcare, and tech. New research from Intercom reveals how support leaders are striking a balance. Today support teams have a full plate.

Customer Experience 233

Customer Experience User Testing Research Software Reporting Tools 233

Mind the Product

JANUARY 22, 2019

As 2019 gets underway, I’ve been enjoying taking stock of what we saw at Mind the Product Training over 2018. As a product manager I’m always looking for signals and patterns, and evaluating what early trends could mean for my products, and now for product practice. Recognizing Product Intuition.

Research Software 149

Research Software Product Research User Testing Data Visualization 149

Bain Public

MARCH 20, 2021

I am ready to provide business leaders and product managers the information, access, and expert guidance that they wish they had earlier in their product journey. I share my passion for product through workshops, published articles and speaking engagements. Interested in having me speak or attend an event?

Artificial Inteligence 52

Artificial Inteligence User Testing Workshop Roadmap 52

Bain Public

JULY 14, 2020

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public , will be leading a workshop on July 28th in collaboration with Holt Accelerator. Paul’s unique experience brings together the necessity of great engineering and the beauty of product strategy. Session Information. Date: July 28th.

Workshop 52

Workshop Data Visualization Leadership Startups 52

Mind the Product

APRIL 18, 2019

The rollercoaster ride that is product development is inherently chaotic and ever-changing. So, as process-oriented professionals, we product managers look to the structure and predictability of a scientific approach for certainty. Problem discovery frameworks like Jobs-To-Be-Done, service blueprints, journey maps.

Data Visualization 126

Data Visualization Weak Development Team Feedback Software Customer Feedback 126

Bain Public

SEPTEMBER 20, 2022

Paul Ortchanian , President/CEO and Founder of Bain Public , will be leading an expert product workshop on September 29th in collaboration with Centech , a world-class business incubator based in Montreal, Canada. Title: Strategic Product Baseline, Blueprint and Roadmap. Session Information. Date: September 29, 2022.

Workshop 52

Workshop Leadership Startups Roadmap 52

Bain Public

JANUARY 4, 2020

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product of Bain Public, is honoured to be leading an expert workshop in collaboration with AIESEC, the world's largest youth-run organization that provides young people with leadership development. A well understood product roadmap aligns behaviours within the business.

Workshop 52

Workshop User Testing Leadership Customer Experience 52