Intercom, Inc.

MAY 19, 2021

To achieve this with Elasticsearch, we worked through these steps: Understand and document how we are currently using Elasticsearch. Build the necessary technical depth within the team needed through training and experimentation. Using our learnings, define what the gold standard for Elasticsearch is in Intercom.

Technical Review 216

Technical Review Technology Systems Review Engineering 216

The Accidental Product Manager

DECEMBER 18, 2023

Tech assistance for seniors is a booming business Image Credit: Province of British Columbia How do you feel about using your computer? If you are like most of us, you can accomplish most things: sending email, attending a Zoom meeting, making a doctor’s appointment, etc. Quick fixes of this sort are often provided for free.

Technical Review 73

Technical Review Product Management Product Manager Product Research 73

Bain Public

FEBRUARY 6, 2023

Expanding our footprint will allow us to serve more and more clients. As we transitioned fully online at the beginning of the pandemic, we have mastered remote work and can now confidently say we are able to offer our services to more companies across and outside of Canada! Schedule a FREE 30-min SOAP™ Demo with us!

Artificial Inteligence 52

Artificial Inteligence Transportation Demo Workshop 52

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. Liam Geraghty: Adam, thank you so much for joining us.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

MAY 7, 2023

Another way is by using deep learning techniques such as neural networks to convert speech into text. An HMM is trained to predict word sequences from a set of transcribed audio samples by optimizing the model parameters. Customers are essentially offered hands-free control of washing machines. billion by 2029.

Technical Review 107

Technical Review Technology Telecommunications Data Visualization 107

Mind the Product

JUNE 16, 2021

Randy had the chance to collaborate with service design consultant Simon Wilson on a project recently, where mapping formed the basis for much of the discovery work. Read more » The post Using maps as part of discovery – Simon Wilson appeared first on Mind the Product. Sarah Drummond feature ‘What Is Service Design?’

Product Research 98

Product Research Consulting Government Article 98

TechEmpower - Product Management

OCTOBER 9, 2023

Content Recommendations in Streaming Services While many streaming platforms suggest content based on viewing history, LLMs have the power to significantly elevate this experience. Moreover, LLMs come equipped with an extensive knowledge base derived from the vast amounts of data they've been trained on.

Artificial Inteligence 138

Artificial Inteligence Generative AI Feedback Software Data Visualization 138

The Product Coalition

JULY 28, 2020

Accordingly, an action plan often starts with hiring a consultancy to help figure out a more actionable roll-out plan, mostly comprising of training and workshops, initial team building activities, and probably some audits concerning financial reporting requirements, technology or governance issues. Or, probably, follow Haier.)

Agile 78

Agile Reporting Tools Feedback Software Download 78

Userpilot

NOVEMBER 17, 2021

Employee onboarding is the primary use case for WalkMe’s product tours. They can be used for SaaS customer onboarding as well, but this isn’t their focus. The benefits of going with WalkMe include its code-free Editor, large support network, strong feature adoption results, and reduction of technical support tickets.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Reporting Tools 86

The Product Coalition

AUGUST 14, 2022

It was in three different accelerators and training programs, and the audience was entrepreneurs and experienced product leaders. Prior to giving these lectures in the accelerators, I gave the exact same talk multiple times in a different training program, and the feedback was very different. The feedback on all three talks was great.

User Testing 125

User Testing Feedback Software Product Research Customer Feedback 125

BrainMates

APRIL 8, 2020

We had always emphasised the benefits of a fantastic face-to-face product management training experience and with this now out of the question for an indefinite period we knew we needed to “adapt or die”. Now, as we postponed all of our March and April courses and most of our private training clients deferred – it was a necessity.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Intercom, Inc.

APRIL 1, 2021

?. Wikipedia , the beloved, widely-known, free-access web encyclopedia is turning 20 this year. Last year, she joined us on a fascinating panel episode of Inside Intercom , where we talked about allyship, representation, and privilege. I am, by training, a mechanical engineer (ME). It’s not the first we hear from Janeen.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Userpilot

JULY 14, 2023

To win over your customers, you must create excellent customer service that keeps customers returning. Ten examples of bad customer service to avoid. It includes slow service, a poor customer support team, or complete under-servicing of customer needs. Use a chatbot to answer customer questions 24/7.

Feedback Software 71

Feedback Software Customer Experience User Testing Customer Feedback 71

Userpilot

APRIL 29, 2024

Here are a few tools that help you build better in-app support: Userpilot is a code-free tool that allows you to create in-app help centers and provide self-service support with an easy and quick setup. Afterward, they can browse your help documentation to find the guidance they require and use it to solve their problems.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Intercom, Inc.

MARCH 16, 2021

Proactive support has a positive knock-on effect on every layer of the funnel – for instance, when most of your customers’ queries are resolved proactively, it frees up your support team to focus on your most pressing, complex, and VIP support queries. That’s especially true if your product or service is a little more complex.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Intercom, Inc.

MARCH 7, 2022

Last month’s shiny new updates will not only allow us to improve the efficiency of your teams, but your customers can also enjoy the most personalized engagement on the market. Get customized support with Premier Services. Tailor your Intercom experience with the launch of Premier Services. See you there ??.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Bain Public

JANUARY 9, 2023

In 2023, our entire team is working hard to give you the best service possible and continuously focus on and evolve the SOAP™ process. This helps us create a more supportive environment for our clients, while also giving autonomy to our employees. You will be able to leverage our services with more hours throughout the day.

Workshop 52

Workshop Framework Roadmap Books 52

Intercom, Inc.

OCTOBER 21, 2021

Well, for Jeff Toister , an experienced author, consultant, keynote speaker, and customer experience enthusiast who’s been working in customer service ever since he first landed a job as a retail assistant when he was 16 years old, it is. The more specific you are about the problem your service solves, the easier it is to keep your promise.

Customer Experience 129

Customer Experience User Testing Customer Feedback Airlines 129

Lenny Rachitsky

JANUARY 18, 2024

Today, she dedicates her efforts to sharing her knowledge through workshops, comprehensive courses, and consultative services, helping organizations navigate and optimize their team structures. Her work is informed by more than 20 years in the tech industry at notable companies like AppFolio, Procore, and Expertcity/GoToMeeting.

Framework 69

Framework Workshop Data Visualization Consulting 69

UX Planet

FEBRUARY 22, 2024

Businesses leverage this opportunity to its full extent and implement AI into UIs for smartphones, smart devices, digital services, etc. Join us on a journey to explore the transformative potential of AI in design, its advantages and disadvantages, and how you can implement it in your products.

Artificial Inteligence 73

Artificial Inteligence Analytic Tools Feedback Software Data Visualization 73

Intercom, Inc.

OCTOBER 27, 2020

Despite not having been purpose-built for remote working, the beauty of the Slack platform is that it lends itself perfectly to the recent pivot from office to home working that many of us have experienced. Understanding the customer. Understanding the customer.

Customer Experience 179

Customer Experience Feedback Software User Friction User Testing 179

Product Innovation Educators

APRIL 17, 2023

Leadership teams have often worked in service organizations or organizations that don’t have digital products, so they don’t know how to engage with a product manager. I’ve seen situations when the sales team thinks they’re running a service organization. It ended up being a very service-oriented business.

Customer Experience 95

Customer Experience Leadership Startups Engineering 95

Intercom, Inc.

JULY 1, 2020

“By freeing your team up to do more of the work they love you’ll boost job satisfaction and team morale” When most of your customers’ questions are absorbed proactively it frees up your support team to focus on your most important, complex and VIP queries. 3 ways to provide proactive customer support.

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Mind the Product

JULY 31, 2019

All last year’s talks went down a storm; you told us you thought the speaking line-up was top-notch and we’re determined to do even better this year. Last year she was awarded an OBE for her services to design and diversity. Apply for Free Training in Public Speaking appeared first on Mind the Product.

Workshop 42

Workshop Consulting Events Information 42

Userpilot

JANUARY 30, 2023

Providing live demos that include proper training for users and make the product stand out, like Airfocus. Giving access to premium features during the free trials so users can experience the full potential of your product, like Toggl. Using onboarding checklists to help users reach activation as soon as possible, like Userpilot.

User Testing 82

User Testing Feedback Software Research Software Onboarding KPIs 82

UX Studio: Product Management

JANUARY 25, 2022

If you need help with product design or user experience research, contact us at UX studio. The impact from our work and the value we create in collaboration with our clients is recognised by world-known companies such as Zeplin and the leading rating platform for business service providers, Clutch. Send us your details and get a quote.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Product Innovation Educators

JULY 19, 2021

Today we are talking about a recent study that gives us insights into what’s going on in product management and product management teams. 22% in the services industry. Education, academics, and financial services lead the way in transitioning to remote work, while food service, retail, and construction were the lowest adopters.

Product Research 105

Product Research Research Software Product Management Product Manager 105

Userpilot

SEPTEMBER 12, 2022

Implement in-app training to guide customers only when needed instead of overwhelming them with resources. Implement in-app self-service support to provide help whenever they need it. In a nutshell, NPS surveys measure user sentiment by asking, “How likely are you to recommend us to a friend?”. Usually, from a scale of 0 to 10.

Feedback Software 92

Feedback Software Analytic Tools Customer Experience User Testing 92

Roy Madden

JUNE 16, 2022

Almost right away, we had many colleagues who were interested and asked us to create newsletters for them,” Jacek recalls. “It He also used Leo’s pre-trained Tech & Scientific Innovation Concept to get immediate updates on emerging trends and new technologies. That’s the big opportunity that Feedly creates for us.”.

Feedback Software 86

Feedback Software Research Software Customer Feedback User Testing 86

Tyner Blain

NOVEMBER 1, 2023

This allows people to avoid allocating extra time before an event to try and find parking, frees up congestion on the streets near venues, and helps people to better enjoy their experience. The cost of training the volume of agents is much higher than it should be for the size of the customer base.

Feedback Software 64

Feedback Software Customer Feedback Customer Experience User Testing 64

Product Talk

JANUARY 8, 2020

For many of us, the beginning of the year is a fresh start. It’s an opportunity to recommit to the things that matter most to us. So I’m thrilled to announce that I’ve partnered with Hope Gurion to expand Product Talk’s coaching services. This partnership will allow us to work with more of your teams sooner. Tweet This.

Product Research 138

Product Research Workshop Books Events 138

Mind the Product

JANUARY 6, 2020

This broader definition enables product managers to be more attentive to the problem space – it removes distractions that can lead us to think about solutions too early in our process. As you can see, there are a number of tactics within the personalization strategy that could be used to achieve the goal of improving member retention.

Artificial Inteligence 114

Artificial Inteligence Data Visualization Product Management Product Manager 114

Intercom, Inc.

MARCH 28, 2018

The problem with this train of thought: you’re missing out on revenue. Many businesses look at customer support through the lens of their bottom line, and they look to drive support costs down in two ways: Drive operational efficiency – e.g. improve team productivity, offer self-service support. Fast response and resolution times.

Customer Experience 213

Customer Experience User Testing Product Research Reporting Tools 213

Lenny Rachitsky

APRIL 9, 2024

Subscribe now P.S. Check out my PM recruiting service (helping you hire Sr. PMs and VPs), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), and my swag store (great gifts for your favorite PM, or yourself!). That everybody should learn how to program. In fact, it’s almost exactly the opposite.

Data Visualization 119

Data Visualization ChatGPT Research Software Product Management 119

Intercom, Inc.

JUNE 19, 2018

Moreover, when new innovations are developed for the customer support industry, they are often framed as a way to cut costs rather than offering better service. Forward thinking companies are starting to make service a part of their product, with messaging at the core. Search and self-service is how people expect to find things.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Userpilot

OCTOBER 21, 2022

Offering first-class support with well-trained support agents and self-service support. Build trust by offering free educational materials for customers and showing them that you care about their experience, not only their wallets. Deliver top-notch customer service. Which is why you need to provide self-service support.

Feedback Software 92

Feedback Software User Testing Customer Experience Customer Feedback 92

The Accidental Product Manager

APRIL 26, 2021

Amazon’s food delivery service is not living up to customer expectations Image Credit: Mike Mozart. Not wanting to get left behind in this booming market, Amazon has decided to roll out their own food delivery service. Whole Foods Home Delivery Service. However, that is turning out to not be the case.

Reporting Tools 118

Reporting Tools Product Management Product Manager Management 118