Userpilot

JULY 6, 2021

When Dropbox was first launched in 2008, software storage was relatively new, as was the market, and Dropbox had to convince its audience that they were better than physical storage. They found that if a team reached 2,000 messages, they were more likely to stick around as they had incorporated it into their routine.

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Feedback Software Research Software Analytic Tools Onboarding KPIs 98

Userpilot

SEPTEMBER 9, 2024

It achieves this by collecting customer data via different methods and using it to tailor the messaging , product development, and engagement strategies to resonate with customer pain points. As each character interacts with Slack, we see practical demonstrations of its features like channels, message threading, and integrations.

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Customer Feedback Customer Experience Data Visualization Analytic Tools 111

freshtrax

AUGUST 27, 2019

LINE : Much more than just a messaging app. Originally a simple messaging app for smartphones, LINE implemented mobile games and a news feed to expand its service. LINE is also a pioneer of virtual stickers for its messaging app. The Japanese version of Twitter was launched in 2008 and its MAU has been increasing since then.

Research Software 96

Research Software User Testing Data Visualization Magazine 96

Userpilot

DECEMBER 22, 2022

Users want SaaS products that are as intuitive as possible; no one wants to struggle to use a piece of software as if they’re living in 2008. All you have to do is reach out with personalized messages asking why they are dissatisfied. Product pricing plans weak points: SaaS pricing can be tricky. It will make them more receptive.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Intercom, Inc.

SEPTEMBER 30, 2021

In a heartfelt testimony, Rebecca recalls how her little brother came down with a rare autoimmune brain disorder back in 2008. Helen Egger — launched Little Otter. The company means a great deal to both of them. I think that those expectations have already been put into place. In terms of mental health care, the conversation has changed.

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Research Software Feedback Software Data Visualization Artificial Inteligence 223

AB Tasty

JUNE 10, 2024

Both, in a way, involve the consumer as a co-producer of value – for customization, it means relying on their predilections to craft the product, and for personalization, it’s sharing their data (unbeknownst to them or not) to create personalized marketing messages. It essentially treats everyone the same, with the same needs.

User Testing 98

User Testing Data Visualization Customer Experience Analytic Tools 98

Intercom, Inc.

JANUARY 24, 2019

Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. We had already achieved the mission, so after 2008 we backed off the pedal, so to speak. If you enjoy our conversation, check out more episodes of our podcast.

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Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

AUGUST 8, 2019

This was 2008, and by the time I left, I think there were 3,000 employees. You could type in a topic, like “direct messages” or “creative workspace”, and Slackbot would come back with some suggested help center articles or possibly some canned response. I ran the @support account, which I think is now @TwitterSupport.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

Intercom, Inc.

FEBRUARY 4, 2021

And that went on to become a monster, I floated it on the London Stock Exchange in 2006, exited it in 2008 for about a half a billion bucks and that brings us up to the latest bunch of companies. And so we really learned that the messaging and the product had to do a different thing for every person in the organization.

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Reporting Tools Transportation Travel Data Visualization 183

Sachin Rekhi

JANUARY 26, 2010

We will start to think of Twitter as a micro-messaging protocol just as we think of existing communication protocols like SMS and IM. LinkedIn made it's first foray into apps in Oct 2008 when it launched it's on-site InApps platform. Look for this to launch in 2010.

Data Visualization 60

Data Visualization Analytic Tools User Friction Customer Experience 60

Usersnap

JANUARY 25, 2021

consumers, there is relevant data you can look to when trying to predict what’s coming next: the 2008 recession and its impact on spending habits. These elements not only mean less training and messaging is required but they can update as soon as manufacturing, shipping, or other details change.

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User Testing Product Research Data Visualization Customer Feedback 86

Andrew Chen

AUGUST 8, 2022

It seems as though every consumer app has implemented some form of a referral program, though I argue it really kicked off in ~2008, which is when Dropbox’s innovative referral program was rolled out. What’s the message? And thousands of years later, we still use, plus or minus, the same idea. Why do you refer? All of them?

User Testing 94

User Testing Customer Experience Onboarding KPIs Technical Cofounder 94

All About Product Management

JANUARY 9, 2008

( Tackling the constant flood of e-mails that consumes much of my working day is one of the things I aim to do better in 2008). Ron Ashkenas in his article Simplicity – Minded Management list email etiquette or lack of it as one of the causes of a company being unnecessarily complex.

Product Management 48

Product Management Product Manager Management Management 48

Sachin Rekhi

JANUARY 19, 2009

The announcement of Facebook Connect in May 2008 brought the next major chapter in the Facebook platform story. The total number of emails you can send the user is governed by Facebook email limits, thus forcing you to adhere to Facebook messaging constraints. However, this approach does have several constraints.

Customer Experience 60

Customer Experience Data Visualization Government Definition 60

Userpilot

JANUARY 22, 2020

in 2008 found that the 11-point scale that Reichheld advocated isn’t actually the most effective measure. NPS surveys can be sent via email, messaging apps, or displayed within your product. There are those that say no. Jared Spool, for example, a prominent writer on software and usability, once likened NPS to ecstasy. Measuring NPS.

Analytic Tools 134

Analytic Tools Feedback Software Research Software Data Visualization 134

The Product Cafe

MARCH 22, 2023

Marty Cagan in the 2008 SVGP blog said - ‘during the major economic downturn in the late 1990s, various tech companies were impacted, some shut shop whereas some developed their product strategy to take advantage of the eventual recovery.’ .🤝 We all agree that economic downturns are never pleasing to see.

ChatGPT 52

ChatGPT Product Research Customer Experience Document 52

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. Time was of the essence, and our message to the CS community would be key. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management.

Events 88

Events Feedback Software Technical Review Systems Review 88

Gainsight

MAY 27, 2020

I remember running my first SaaS company in 2008 and being so excited that I could finally see how our customers used our product, after more than a decade of being blind in the on-premise world. Similarly, how can in-product communications help complement CSM teams through messages delivered where the users are every day.

Analytic Tools 52

Analytic Tools Customer Experience Webinar Technology 52

UX Studio: Product Management

JULY 12, 2021

If you are looking for such a versatile expert team to help you build your product, message us , and we will be in touch with you to arrange a consultation with our experts. Neuralab is a design agency, founded in 2008 in Zagreb, Croatia. An eCommerce web design company turning ideas into products people use and love.

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Research Software Data Visualization Feedback Software Analytic Tools 93

Gainsight

JUNE 18, 2020

OneCause, formerly BidPal, revolutionized charitable fundraising with the launch of their mobile bidding solution in 2008, helping nonprofits replace manual giving and raise more revenue through technology. Doug has firsthand experience leading a company through a transition. This helped accelerate customers’ time-to-value.

Customer Experience 52

Customer Experience Events Technology Vision 52

UX Studio: Product Management

JANUARY 8, 2021

Message us , and we will be in touch with you to arrange a consultation with our experts. The company was established in 2008 and grew to a team of more than 100 skilled developers, marketers, sales representatives, and creative designers. . Blue Label Labs. IoT, web, and mobile app development company based in San Francisco.

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Research Software User Testing Product Research Artificial Inteligence 72

Arkenea

MARCH 15, 2025

When it comes to data within an organization, it can include simple messages and indications that carry huge implications. These can include messages that inform patients about admissions, tracking medication orders or lab results. After immunization shots, a message may electronically flow to the interfaces of public health authority.

Healthcare 52

Healthcare Reporting Tools Analytic Tools Software Review 52

The Product Coalition

SEPTEMBER 2, 2019

The most important aspect of custdev is that it helps to find customers and create a product and messaging specifically for them. It is tightly connected with the Lean Startup concept created by Eric Reis in 2008. This is the stage where you connect your evangelists and experts with key messages with the help of PR.

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User Testing Customer Feedback Product Research Customer Experience 67

UX Studio

MARCH 11, 2024

I think it was on the rise because when I started my university in 2008, I never heard about UX or HCI or design. And if you look at a lot of – what design influencers are saying – a lot of the messages, Figma, you know, UX design is not Figma, Figma is just a tool, stuff like that. Karthik: Yeah. I don’t know.

User Testing 67

User Testing Feedback Software Research Software Data Visualization 67

Intercom, Inc.

FEBRUARY 7, 2019

You joined YouTube back in 2008, and you helped guide the company through hypergrowth after its acquisition by Google. When I got to YouTube in 2008, we had amazing growth in lots of different ways. When I showed up in 2008, YouTube was basically seen as a big mistake. This was 2008. I think that’s strong.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Intercom, Inc.

SEPTEMBER 26, 2019

Twilio, I need it for text messages. “Make sure you have the discipline of being an API-first company” The first thing we did to become a platform company was back in 2008, when we said, let’s open up our APIs to third-parties to integrate with us. So those are developer tools for sure. Are they platforms? I’m not sure.

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User Testing Customer Experience Data Visualization Weak Development Team 170

svpg

SEPTEMBER 30, 2016

Hate mail started streaming in from everywhere - including emails directly to Bill Gates who would forward them on to the team with messages like "this is depressing MSFT's stock price. Enter Martina Lauchengco, a young product manager recently out of Stanford, whose job it was to help turn this around.

Reporting Tools 167

Reporting Tools Analytic Tools Customer Experience Technical Review 167

Gainsight

JUNE 23, 2022

First, messaging must be tweaked to be aligned to customer challenges and opportunities. The big leaps in growth for many of the biggest names in SaaS today were a result of smart management through the Great Financial Crisis of 2008 to 2010. These often require a completely different set of strategies.

Customer Experience 52

Customer Experience Onboarding KPIs Customer Feedback Finance 52

Business of Software Conference

MARCH 11, 2020

DC : Probably one that’s not even officially a start up but I started a nice thing called ghost story and which is a browser plugin privacy browser plugin and I started that in 2008. Basically the fact that messaging from a technology standpoint I say hasn’t changed in my career. That’s the difference.

CTO Coach 52

CTO Coach Weak Development Team User Testing Customer Experience 52

Business of Software Conference

SEPTEMBER 3, 2019

So, let’s zoom down into that flatline and we see that 2007, 2008 – in 2008 we actually did forty-five thousand dollars in sales which is kind of cool because we did 10,000 in 2007 so I said ‘Hey we’ve quintupled our sales.’ And this helped our marketing message like you would not believe. So how do we do that?

Marketing 40

Marketing Analytic Tools Research Software Technical Review 40

Business of Software Conference

JULY 26, 2016

Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Talks from BoS USA 2008. Isa Watson: Making Workplaces Work For Humans. Rahul Vohra: The Product-Market Fit Engine. Bruce McCarthy: Say No With Confidence: How To Tell The Great Ideas From The Merely Good. Paul Graham: Trends.

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Weak Development Team Data Visualization Customer Feedback Customer Experience 70

Andrew Chen

MAY 28, 2019

You can follow and message Li on Twitter if you have thoughts about the piece. However, the gender gap has narrowed from a 25% gap in 2008 to 9% today. See below for a long-form analysis everything we’ve observed in the podcasting industry. It was originally published on a16z.com.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Business of Software Conference

FEBRUARY 16, 2021

But back, but yeah, I mean, back-to-back in like 2007-2008 timeframe, I actually acquired a small ad network. Every day, every hour can be that and I think that’s the message. One of the overriding messages from BoS that you can take away is that lots of bad s s going to happen, lots of good s s going to happen.

Feedback Software 59

Feedback Software Weak Development Team Customer Communications Customer Experience 59

Sachin Rekhi

MARCH 24, 2009

In 2008, MochiAds paid out over $1 million to flash game developers. The message was heard loud and clear by flash game developers that it is going to be very difficult for them to make serious money from their games without building their own portal or partnering with existing portals (through revenue share or sponsorship agreements).

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Embedded Analytics Advertising Definition Reporting Tools 60

Userpilot

MARCH 11, 2020

Chances are this is ancient history for you and you don’t – but if you joined around the years 2006-2008, your relationship with Facebook probably started from an email with the following subject line: [Name of your friend] invited you to join Facebook! That’s the onboarding I get as an invited user.

Customer Experience 17

Customer Experience User Testing Events Dashboard 17

Business of Software Conference

AUGUST 1, 2019

So with that, that is my message. The first to remember since 2008 we, all of us, and particularly institutional investors, have been living in a financial environment that actually has never before been experienced. I mean compared with 2008 this won’t even be a blip in the data. There’s no credit really involved.

Reporting Tools 10

Reporting Tools Analytic Tools Software Review Enterprise 10

Modus Create

JUNE 23, 2025

The common AI security risks your company faces And how to mitigate them By Charles Chibueze Posted in AI Transformation , Modernization Published on: June 23, 2025 Last update: June 23, 2025 When Tony Stark, a brilliant engineer, built the Iron Man suit in the movie Iron Man (2008), he intended to use it to save lives.

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Artificial Inteligence Systems Review Technical Review Software Review 40