Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

The Product Coalition

SEPTEMBER 7, 2022

are somehow related to the lack of a common project goal and vision. MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. This vehicle will take users to their destination with minimal effort.

User Testing 158

User Testing Feedback Software Product Research Research Software 158

UX Planet

FEBRUARY 10, 2024

In the field of UX research, Systems Thinking can bring many benefits to strategic planning, allowing for a broader and more integrated view of the user ecosystem. Applying Systems Thinking in UX Research The field of UX focuses on understanding and meeting user needs. Thinking from multiple perspectives of users and other actors. .

Research Software 125

Research Software Feedback Software Product Research User Testing 125

The Product Coalition

JUNE 9, 2023

This leads to clarity, limits misunderstandings, and promotes efficient collaboration among employees, stakeholders, and customers. Foster mutual understanding by painting a shared vision of the future and the results achieved. The first draft of a roadmap shows your dream and vision for the product.

Roadmap 147

Roadmap Data Visualization Customer Experience User Testing 147

Mind the Product

JULY 1, 2019

If you can’t be bothered to do that, interviewers will be skeptical that you’ll put the required effort in on the job. The goal here is to learn about the product vision. If your product disappeared tomorrow, what would your customers use to fill the gap? Questions About the Product, Roadmap, and Industry.

User Testing 168

User Testing Product Management Product Manager Customer Experience 168

Mind the Product

MAY 25, 2018

Initially JustGiving supported only registered charities on its website, but the founders’ vision was to support all good causes. We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. The initial vision was to. Build a community.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

The Product Coalition

JULY 11, 2022

It’s time to perk up the product management industry by redoing Blackalicious’ most popular song, “Alphabet Aerobics”. The track gained renewed attention in 2014, when Daniel Radcliffe, performed the entire song flawlessly on the Tonight Show with Jimmy Fallon.

Positioning 147

Positioning Product Research Product Management Product Manager 147

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 216

Download Feedback Software Data Visualization Customer Experience 216

Intercom, Inc.

JANUARY 18, 2023

If you’re short on time, here are a few quick takeaways: Despite the normalization of online tutoring, many teachers still have their doubts, not to mention the challenges in the equity of devices and internet access. How can we generate a lot of value for the customers and ensure they’re enjoying it every step of the way?

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Intercom, Inc.

MAY 28, 2020

Aircall, “ the phone system for modern business ,” goes far beyond the call centers of old by playing well with third-party integrations that allow companies to do everything from viewing customers’ history and call transcripts in their CRM to making or receiving calls directly within Intercom Messenger. Short on time?

Customer Experience 186

Customer Experience Government Agile Marketing 186

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. When the success of your project depends on the quality of the UI/UX design, choosing the right user experience agency to work with is an extremely important task. Take a closer look and find the company just for you.

UX 131

UX Research Software Feedback Software User Testing 131

Intercom, Inc.

JANUARY 10, 2019

Short on time? But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. Instead, they should be deployed when there are more complicated if-this-then-that scenarios that would be difficult for users to guide themselves through.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Mind the Product

APRIL 2, 2020

Once you’ve created a vision of what calls to you, then you need to clarify by asking “Why do I want to be a part of it?”. What will you get out of giving of your attention and time to that community, and how much do you want to give? Virtual communities are wonderful because they level space and time. Join vs Build.

Government 172

Government User Testing Customer Experience Blog 172

The Product Coalition

OCTOBER 11, 2023

∘ Top Features of Decentralized Social Media Platforms ∘ Revenue Models of Decentralized Social Media Platforms ∘ The Cost to Create a Decentralized Social Media Platform ∘ User Experience and Adoption ∘ Decentralized Social Media’s Impact on the Digital Landscape The world of social media is evolving, and it’s evolving fast.

Weak Development Team 148

Weak Development Team Customer Experience User Testing Data Visualization 148

freshtrax

AUGUST 6, 2019

Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. Masa wasn’t the only one to start a new business after his time at btrax. We have Meta, Times, Garamond, Futura, Helvetica, Bauhaus, and Hiragino! Culture Leader.

User Testing 81

User Testing Customer Experience Naming Vision 81

Radical Product

MARCH 19, 2021

Photo by Alexas_Fotos on Unsplash Unpacking old myths about what makes a good vision so we can adopt a new, radical approach. We’ve learned that a good vision has to be a BHAG, i.e. a Big, Hairy, Audacious Goal. In setting a big vision, we set a high-level direction that no one would disagree with. it needs to be radical.

Vision 52

Vision Airlines Construction User Testing 52

Userpilot

MARCH 8, 2021

Margaret Zablocka is a founder and CEO of Onoco – a parenting app with 20,000 users – and the former Lead Product Manager at Betfair. Born in Poland, she moved to London in 2014 to embark on her career in Product Management. When my daughter was born, I recorded feedings and nap times on a piece of paper.

Analytic Tools 98

Analytic Tools Technical Review Data Visualization Software Review 98

freshtrax

JULY 16, 2019

In recent years, venture capitalist (VC) investments for domestic businesses have grown 8 times larger than it was in 2013. The platform started from a mobile phone app and has expanded to a website with more than 10 million active monthly users. The system was enforced in Japan in 2014 which put it ahead of the world in the field.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Userpilot

SEPTEMBER 15, 2023

Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. To ensure they’re suitable, you can ask users for feedback on new website designs before they launch. Validate new features by asking users if they helped to achieve their goals.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

freshtrax

SEPTEMBER 27, 2024

Platforms like YouTube (since 2005) allowed people to create and share video content for the first time. On April 23, 2005, Chad Hurley, one of YouTube’s co-founders, uploaded the first ever YouTube video titled “Me at the zoo,” today YouTube has over 2 billion users worldwide! The possibilities seem truly endless.

Generative AI 64

Generative AI Entertainment Transportation Data Visualization 64

The Basics of Product Management

JULY 12, 2020

Which app has the best overall vision? Only time will tell. Given the surge in popularity, there is a good chance that all of these apps like TikTok will avoid the list of the top product fails of all time. This method will help us get a better idea by taking a diverse user base independent of the underlying platform.

Systems Review 91

Systems Review Download Leadership Customer Experience 91

Sachin Rekhi

MAY 7, 2022

His 2011 book, The Lean Startup , has become a New York Times best seller, selling millions of copies to aspirational entrepreneurs. So this past week I decided to re-read Peter Thiel's Zero to One , another New York Times best seller, that he published in 2014 based on lecture notes from a course on startups he taught at Stanford in 2012.

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Weak Development Team Reporting Tools Advertising Startups 113

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. Alex: Well, at this time, in 2011 or 2012, startups were not a big thing in France or Europe.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

The Product Coalition

JUNE 25, 2019

I had a similar experience several years ago at a company I worked for when a new executive came on board. After a short period of time, he introduced a similar policy to the one above. We were much smaller than Yahoo at the time, but had been an extremely remote friendly organization up to that point. So is it true?

Weak Development Team 97

Weak Development Team Research Software Customer Experience Leadership 97

Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. When I started out in 2019, not many knew what a Customer Success Manager (CSM) was. What’s changed: What hasn’t changed?

Data Visualization 59

Data Visualization Customer Experience Technical Review Customer Feedback 59

Amplitude

DECEMBER 12, 2018

In 2014, data predicted that less than 0.01% of mobile apps would be considered a financial success by 2018. For those working with an outside development agency–especially for the first time– it begins with finding the right partner. How can a company ensure their app is a worthwhile investment? Why is Pre-Planning Important?

Analytic Tools 65

Analytic Tools Research Software Feedback Software Data Visualization 65

Modus Create

JUNE 23, 2021

Transformational leadership is a leadership theory where a leader uses a vision or a goal to energize, inspire, and develop their team. Such leaders don’t treat vision as a tool to pacify stakeholders but as an essential value to power their routine. . Around 2012, Hasbro’s CEO Brian Goldner realized that it was time for a change. .

Leadership 73

Leadership Technical Review Data Visualization Vision 73

Mixpanel

JULY 21, 2023

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2014. We’d have to hire and bring in UI engineers from other teams at Mixpanel that specialized in challenging user experiences.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2014. We’d have to hire and bring in UI engineers from other teams at Mixpanel that specialized in challenging user experiences.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Mixpanel

JULY 21, 2023

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2014. We’d have to hire and bring in UI engineers from other teams at Mixpanel that specialized in challenging user experiences.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

Gainsight

FEBRUARY 9, 2021

Top customer success teams share a growing theme: their own operations team. . I first became a CS Ops leader in 2014, and I’ve seen time after time the value of the software, enablement, templates, data, and more that I’ve helped provide. They work tightly together to work in tandem without duplicating effort.

Analytic Tools 52

Analytic Tools Data Visualization Government Software Review 52

Innovatemap

FEBRUARY 7, 2024

Launched in 2014, we’ll officially celebrate our 10th anniversary later this month. Since our start in The Speakeasy , our journey has been a testament to helping leaders we believe in achieve the product visions they believe in. But she needed a partner to translate her vision to a solution. “My

Healthcare 59

Healthcare Vision Technology Naming 59

Innovatemap

JULY 25, 2024

This program is more than just a summer activity; it’s a transformative experience for high school students aspiring to enter the world of technology. ” Since our start in 2014, partnering with Nextech has been both a privilege and a priority. .” What is the Nextech Catapult Program?

Feedback Software 52

Feedback Software Customer Feedback Education Customer Experience 52

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

Arpit Rai

OCTOBER 29, 2019

Following are some of the differences I can think of: Customer Research: B2B PMs tend to speak with customers a LOT more than B2C customers. In B2C, it is quite likely that you are an end user of your product (think PMs in Ola, Swiggy etc.). In B2B, you’re not always the primary user of your product. Probably not.

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52

Roadmunk

DECEMBER 21, 2017

Listen below: Hotjar is on a mission to democratize user data and feedback by making their analytics platform accessible to everyone—no matter how small their website. They’re based in Malta, a tiny island in the Mediterranean, and in 30 months, they bootstrapped their way to over 200,000 users and $10 million in annual revenue.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Gainsight

APRIL 12, 2023

I make it 5 or 6 times, just to be sure.” – Random quote I found on the Internet If that doesn’t describe the CEO experience, I don’t know what does. Maybe they just need more time. And over time, I got better at parting ways quickly when we weren’t aligned. Early on, I tried to apply the same mantra to leaders.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52