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Nine Product Management Blogs to Read in 2020

ProductCraft

If so, we’ve got nine product management blogs you should bookmark right now (in addition to ProductCraft, of course). Read more » The post Nine Product Management Blogs to Read in 2020 appeared first on ProductCraft by Pendo. Happy reading!

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2020 on Inside Intercom

Intercom, Inc.

Given how unprecedented 2020 has been, with turbulence and tragedy on so many fronts, it’s hard to try and pick a post that sums up the year on Inside Intercom. I’m proud to be part of a company that listens to different perspectives and actively challenges bias to create a psychologically safe workplace for us all.

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10 Things We Learned About Customer Success in 2020

Gainsight

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. 2020 was a stress test for recurring revenue businesses. As a CEO friend of mine remarked in March 2020: The things we’re doing in CS these days—and Gainsight is absolutely key to making it happen—are so freakin great. But we aren’t hiring!

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The Beautiful Mess by John Cutler

Mind the Product

Here, in his 2020 MTP Engage Manchester talk, he explains how we must all embrace ‘the beautiful mess’ and learn to navigate change in order to be more successful. As product people, we’re always looking to change, be that culturally, from a business perspective, or in our own personal careers. DON’T.

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Improve Customer Experience in SaaS with a Little Homework (15 Must Read/Watch Resources in 2020)

Usersnap

Our blog regularly updates to bring you more knowledge and best practices. He applies his expert perspective to CX in this informative video about current trends and how companies are responding to them. Top blogs to follow to ensure continuous customer experience improvement. Forrester Blog. It’s also free to download.

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How one tech exec used Feedly to power his passion project

Roy Madden

When the world went into lockdown back in March 2020, Steve Makofsky , like many of us, was feeling a little restless. Back in the day Steve, a tech old-timer, stayed up to date via blogs. As the author of a couple of books on programming he also blogged himself to drive interest towards his work. Case Study. Follow steve.

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Quality baked in

Business of Software Conference

Full stop March 2020. I’ve attended BoS online conferences since 2020 and they have forever changed the way we work and run our business; the talks are welcoming, intimate, and – most importantly – the people and organizers of BoS are always there to help with anything. I’ve admittedly been afraid to leave the house since.

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