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3 Dimensions of a B2B Product Portfolio Management Discipline

Product Management University

Wealth made simple: news and articles from IRC Wealth. A product portfolio management discipline in B2B is more about your portfolio’s alignment to customer goals than it is to your own revenue and profitability goals. Multi-product solutions are your growth engine! No one makes it easier than Proficientz.

B2B 100
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Track competitors and emerging trends with Leo, Feedly’s AI Engine

Roy Madden

The core of Feedly for Market Intelligence is an AI engine, called Leo, that automatically gathers, analyzes, and prioritizes intelligence from millions of sources in real-time. Meet Leo, Feedly’s AI Engine. Feedly’s AI Engine (Leo) automatically tags key market intelligence concepts. Market Intelligence.

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Intercom named a Strong Performer in Forrester’s 2022 Conversation Automation Solutions New Wave™

Intercom, Inc.

This New Wave explores emerging technologies in the Conversation Automation space. The Conversation Automation Solutions (CAS) category is designed for B2B Marketers who are looking for technologies to support marketing, sales, and digital experience optimization aligned to the revenue engine.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Later’s Farhan Virji on adapting B2C support strategies for B2B teams. On the surface, B2B customer support issues might look quite different from those of B2C. There are plenty of resources and advice on unlocking the secrets of the engineering management career path. But what if the manager role is not for you?

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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

With customer care more important than ever, how are support teams adapting to this new uncertain reality? “How are support teams adapting to this new uncertain reality?” According to our research, 54% of B2B support teams are seeing increased volume, along with 45% of B2C support teams.

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How to Avoid Market Feedback Traps

Mind the Product

B2B categories can be especially tricky because you are building product for a professional who’s doing a job you’ve likely never done first-hand. But in the B2B world, the way companies go to market introduces the potential for various feedback biases that every product manager and marketer needs to understand.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product.