The Product Coalition

MARCH 3, 2024

Principles are a very powerful tool in product leadership. And naturally, many of these conversations were about the future ahead of us, and how we want to build our life together. And naturally, many of these conversations were about the future ahead of us, and how we want to build our life together.

Research Software 111

Research Software Leadership Government Definition 111

Alchemer Mobile

MAY 25, 2021

Starting today, our team will give some tough love to our favorite apps on the last Tuesday of every month. That’s right, we’ll be going through some of our most beloved mobile apps and discussing what they’ve done well and what could be improved – all done with love! They used the word “love.”

Customer Experience 147

Customer Experience Reporting Tools Data Visualization Technical Review 147

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. This is going to be a fantastic presentation for both product managers, mobile marketers alike.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

FEBRUARY 15, 2023

Sometimes you feel like you hate being a product manager. Or maybe you hate your company. Your product? Here are the questions you should ask yourself to determine what needs to change. Product managers at other companies have told me that it all boils down to your team. I hate my job.” I hope it helps you.

Product Management 119

Product Management Product Manager Management Management 119

The Product Coalition

JULY 6, 2022

Nowadays, digital products are becoming more and more prominent in our lives, and it’s already part of our daily activities. Most of our readers would have heard of Agile product management. It is a methodology that is followed by a majority of software development companies today. What is Lean product management (Lean or LPM)?

Startups 124

Startups Feedback Software User Testing Product Research 124

Intercom, Inc.

APRIL 1, 2021

Janeen is the Chief Operating Officer at the Wikimedia Foundation, the organization behind Wikipedia and its sister products. We need to address these historical gaps to get the full story. As Wikipedia turns 20 , Janeen wants to make sure its information is an accurate reflection of the world’s diversity.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. Ask yourself what are your favorite companies and why you love them. Is it price-related?

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Alchemer Mobile

APRIL 14, 2020

Get your cup of coffee ready and watch the full recording from our live panel discussion with product professionals from leading brands like Dropbox, Concur, and Stripe. Here are some of the questions they’ll discuss: What’s the relationship between design, development, engineering, and product and your company?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

Intercom, Inc.

JULY 11, 2018

The problems people encounter in their lives rarely change from generation to generation. The products they hire to solve these problems change all the time. If you’re building a new product, it’s because you believe you can create a better solution that people will want to use because it delivers a better outcome.

Entertainment 205

Entertainment Technical Review Software Review Banking 205

Intercom, Inc.

DECEMBER 20, 2022

And so, before we ring out the old and ring in the new, we’ve put together our favorite stories and conversations, insights, and reflections from 2022 in a special end-of-year episode. In this wrap-up of the year’s best bits, you’ll hear from: Paul Adams , Chief Product Officer at Intercom. Yamini Rangan , CEO at Hubspot. In January.

Technical Review 118

Technical Review Software Review Customer Feedback Data Visualization 118

Intercom, Inc.

JANUARY 24, 2023

At Intercom, we’ve reinvented different parts of our product many times over the years – most recently, our Messenger. This evolution always starts with one thing: a clear product vision. All products follow the same life cycle: development, growth, maturity, decline. Great companies reinvent products before reaching decline.

Vision 118

Vision Feedback Software Customer Experience User Testing 118

Intercom, Inc.

AUGUST 20, 2020

Both her book Resonate: For Anyone Who Wants to Build an Audience and her documentary short Attention for Sale offer insights into how we are changed by ubiquitous technology, both individually and collectively – social media has transformed how we engage with one another, and that widespread, constant engagement is harming our focus.

Research Software 243

Research Software Technology Telecommunications User Testing 243

Alchemer Mobile

FEBRUARY 2, 2021

Unfortunately, “If you build it, they will come” does not hold true when it comes to the mobile app launch. They focus all of their time and resources on building a great app. The bad news? The good news? You don’t need a big budget or a dedicated marketing team to market your app. It’s marketing.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. Short on time? Here are five quick takeaways: You must establish deep empathy for the customer. Focus on outcomes over output.

UX 179

UX User Testing Weak Development Team Customer Experience 179

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. And working at G2, she has access to a lot of data about what people are looking for.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Alchemer Mobile

APRIL 28, 2020

We have so many companies telling us they’re with us and that we’re in this together – but how many of them have asked YOU what you need or want? They want to be heard and to have two-way conversations – especially now. What might have worked well for them in December might now be what they need now.

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

Product Talk

MARCH 11, 2020

I’d love your feedback in the comments. Product research needs to be timely, actionable, and believable for a product team to act upon it. Product research needs to be timely, actionable, and believable for a product team to act upon it. Many teams don’t want to hear this. Still have doubts?

User Testing 189

User Testing Customer Feedback Customer Experience Product Research 189

Intercom, Inc.

SEPTEMBER 15, 2021

According to him, winning is not really about beating the competition – it’s about inventing a whole new game. And that’s why he co-wrote Play Bigger: How Rebels and Innovators Create New Categories and Dominate Markets with startup advisors Al Ramadan, Dave Peterson, and Christopher Lochhead.

Technical Review 205

Technical Review User Testing Books Customer Experience 205

Mind the Product

APRIL 19, 2020

Throughout this new series , we’ll be sharing the stories, learnings and experiences of product people dealing with COVID-19 right across the globe. Gannett is the largest local newspaper company in the US – its brands include the iconic USA TODAY. Breaking Down the Roadmap.

Leadership 122

Leadership Roadmap Customer Experience Product Research 122

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Alchemer Mobile

JUNE 12, 2019

Regulations about how data can be passed through digital channels are tight, and companies must walk a fine line between providing an exceptional mobile experience that meets customer needs without sharing sensitive financial information. Given this, loyalty and trust between the company and the customer is absolutely paramount.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

The Product Coalition

APRIL 2, 2022

Every time I navigate the ocean of Product Management frameworks, we are not tackling one essential part of our role: People and Ourselves. There is a framework for almost every stage of our Product development lifecycle, but one of the only transversal things is that we need people to make things happen.

Product Management 153

Product Management Product Manager User Testing Customer Experience 153

Intercom, Inc.

FEBRUARY 18, 2020

It’s one of those facts of startup life that is easy to overlook, but the success and growth of companies can be deeply intertwined with the technology they use in their stack, and I’d like to explain how that has been the case with Intercom and Ember. For example, we no longer need jQuery.

Construction 221

Construction Engineering Framework Weak Development Team 221

The Product Coalition

OCTOBER 26, 2022

Did anyone check with users to see if they wanted a Facebook first phone? sometimes, just sometimes, product people can become enamored with an idea, an innovation, or a shiny object. Unfortunately, when they do, disaster often ensues as they skip ahead, moving right to build. The point?—?sometimes, My advice on this?—?if

Customer Experience 108

Customer Experience Product Research Strategy Positioning 108

The Accidental Product Manager

FEBRUARY 21, 2022

GM’s Product Managers Have Run Into A Battery Problem Image Credit: Frank Hebbert. So I’m willing to bet that you are pretty proud of your product. This is all fine and good as long as the product that you are delivering is truly high quality. The good news is that we have such an example.

Product Management 121

Product Management Product Manager Technical Review Systems Review 121

Intercom, Inc.

OCTOBER 7, 2021

This means that, for the past few years, we’ve been working to staff teams across multiple time zones to make sure all of our customers have the help they need when they need it, no matter where they live. And so, naturally, we’ve slowly started building a remote team across the Pacific. That has always been our priority.

Customer Experience 118

Customer Experience Definition User Testing Customer Feedback 118

ProductPlan

AUGUST 10, 2021

On behalf of the ProductPlan team, we are excited and honored to share some exciting news. Although one of our team’s values is humility, I wanted to take a moment to say, “heck yeah!” Like many companies, we practically learned overnight how to manage our business differently with the onset of the pandemic.

Naming 98

Naming Customer Feedback Customer Experience Finance 98

Alchemer Mobile

MARCH 17, 2020

Mobile product managers no longer simply oversee the product backlog or just organize their team’s tasks. In 2020, PMs play a massive role in product strategy and determining the overall customer experience. Product managers are now being seen as leaders within their organizations rather than independent contributors.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Userpilot

JUNE 8, 2022

How can you tell if your product is resonating with users? How do you get feedback on what new features to build next? Brand monitoring is a crucial part of any product’s development process. Building a strong customer base is key to growing your business. Learn how your users interact with your product.

Customer Feedback 104

Customer Feedback User Testing Feedback Software Branding 104

Intercom, Inc.

JANUARY 21, 2020

The results shows us the value of taking a principled approach to writing text for mobile apps – because product design is still all about the words. People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. Mobile apps dominate our digital experiences. Every app contains at least some text.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. Even when you can write SQL, Python or R, you may not have all the access you need. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work. The Gap of Confusion.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

The Product Guy

MARCH 26, 2020

Guest Post by: Andraž Zvonar (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Dimitris Sotiriou ]. How I learned that aligning 20 people is easier than arguing with the CEO. I get it, it’s a high stress, high stakes situation and you just need to get things done, but it just ain’t moving forward.

CTO Coach 162

CTO Coach Product Research CTO User Testing 162

Gainsight

DECEMBER 15, 2023

That means every company is in belt-tightening mode. Welcome to the brave new world of being more accountable for revenue. Why CS Needs to Learn How to Speak CFO For years, we’ve been talking about your CS team being trusted advisors to your customers and doing the important work of helping them be more successful.

Sales Training 52

Sales Training Reporting Tools Customer Experience Data Visualization 52

Intercom, Inc.

APRIL 19, 2018

In engineering, you want to move fast, ship often and solve real customer problems. Prior to Intercom I spent about 10 years working for big tech companies. If we are actually trying to win our market and be the absolute best customer communications company, we need to make exquisitely good use of our precious engineering resources.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Department of Product

NOVEMBER 16, 2023

The Department of Product Briefing ←All newsletter briefings Hi product people ?, Q&A is a new feature from the company which allows users to get answers about any document in a workspace through a conversational UI. Essential reads for product teams New from the Department of Product this week: ?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Artificial Inteligence 52

Mind the Product

JANUARY 23, 2020

Influencer marketing is big business and inevitably affects the way consumer products are developed. As a result, product managers have to carefully consider how to support every step of a product’s sharing journey. But the reality is that organic content is no longer organic, especially for consumer products.

User Testing 130

User Testing Marketing Reporting Tools Product Research 130

Intercom, Inc.

DECEMBER 21, 2021

Although we don’t care much for dwelling in the past – as Des Traynor likes to say, Intercom doesn’t need an archeologist – this was, naturally, a year of reflection. Paul Adams , SVP of Product at Intercom. We’re not exactly sure how, but yes, it’s that time of the year again. And what a year it has been!

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Reporting Tools Feedback Software Research Software Technical Review 118