Intercom, Inc.

MAY 25, 2021

Download your copy of the thought leadership paper now. Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Messaging provides a faster, more efficient customer experience.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

UX Studio: Product Management

MARCH 18, 2020

Sure, those are important, but to reach those goals, first, you have to get people to download your app. The million-dollar question is: how to increase app downloads? Why aren’t you having enough app downloads? These are paramount for reaching your ultimate goal: increasing app downloads. . Getting to the core problem.

Download 96

Download Research Software User Testing Customer Experience 96

Product Innovation Educators

OCTOBER 2, 2023

Around 2013, a serial entrepreneur named Mark Randall sold his startup to Adobe and joined Adobe. It’s important to spread the message that not every idea is good and not every idea needs to be good. Click here to download the Action Guide. They also need to prove what they have done and how they have progressed.

Data Visualization 319

Data Visualization Startups Naming Product Research 319

Product Innovation Educators

FEBRUARY 15, 2021

That has been our purpose from the beginning, and it is why I’m changing the name of the podcast to Product Masters Now. If your player is like mine and lists podcasts alphabetically, it will be displayed further in your list of subscribed podcasts, as the first letter of the name is changing from “E” to “P.”

Customer Experience 181

Customer Experience UX User Friction Product Management 181

Intercom, Inc.

JUNE 11, 2019

Download Intercom on Onboarding. Your users downloaded or subscribed to your app because you sold them something they find valuable. If your marketing website is a single page with a download button, users will expect your welcome page to be just as uncomplicated in design and copy. Why your welcome page is important.

User Testing 203

User Testing Customer Experience Data Visualization Download 203

Product Talk

MARCH 6, 2024

There are the ideas your product trio comes up with based on your discovery work, the ideas that come from your customers in the form of specific requests, and the ideas that come from stakeholders within your company like your customer-facing teams or CEO, to name a few. My name is Leann Schneider. You get the request name.

Feedback Software 302

Feedback Software User Testing Customer Feedback Customer Experience 302

Alchemer Mobile

JUNE 11, 2019

Picture this: You’re sprinting through the maze-like airport as the airline calls your name over the intercom. You had downloaded it while waiting in the hour-long security line, thankful there was a convenient way to quickly access your info. They’ve downloaded your app to help make their lives easier, not harder.

Feedback Software 180

Feedback Software Travel Airlines Customer Experience 180

Intercom, Inc.

SEPTEMBER 18, 2019

Your potential customers see dozens, sometimes hundreds, of marketing messages every day and everywhere: on social media, on their phones, on billboards as they drive down the street. Any marketing messages they see then are effectively out of context. Any marketing messages they see then are effectively out of context.

Marketing 36

Marketing Research Software Customer Communications Data Visualization 36

Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. 13 best welcome message examples.

Analytic Tools 98

Analytic Tools Feedback Software Messaging Customer Experience 98

The Product Coalition

OCTOBER 20, 2021

It contains over forty types of sushi, each with its own photo, name, and price. A note: although the sushi delivery network is real, its team preference is not to mention the network’s name in the banner case study. Are the name, quantity, and price of sushi rolls right on each banner? for each ad network.

Marketing 148

Marketing User Testing Advertising Download 148

Alchemer Mobile

APRIL 24, 2018

What are some of the hottest, up-and-coming mobile apps not named Instagram, Snapchat, or Uber? App Name: Venmo. App Name: Duolingo. App Name: DoorDash. App Name: PicsArt Photo Studio. Venmo comes to mind first, followed by Duolingo and its stunning first-use experience. in funding? Ny Vo of Venmo. Raised $721.7M

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Product Innovation Educators

MARCH 1, 2021

This podcast is getting a new name to better reflect our objective here—helping product managers become product masters. That new name is Product Masters Now. . We need to reframe the messages we tell ourselves. Click here to download the Action Guide. That new name is Product Masters Now. . Innovation Quote.

Leadership 185

Leadership Product Management Product Manager Customer Feedback 185

Userpilot

MAY 28, 2025

While downloads are rolling in after months of development and a well-formed launch marketing plan, your mobile app adoption metrics show a concerning pattern: users sign up, look around, and quit the app almost immediately. Error messages. You finally launched your mobile app. Congratulations! This isnt uncommon.

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization User Testing 59

Mind the Product

MARCH 5, 2020

A domain name and a website for your brand is a good start, but not enough. You can use app store optimisation (ASO) to improve your app’s visibility in an app store, but the number of people who browse app stores looking for something to download is negligible. You can spend your marketing budget to drive app downloads.

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Intercom, Inc.

JULY 2, 2019

We use our own customer messaging platform, Intercom , to eliminate a number of inefficiencies for our sales reps. Once the lead’s profile has been linked, all of their demographic information like their first and last name, company and email address will be kept up-to-date in both places.

Data Visualization 192

Data Visualization Reporting Tools Customer Experience Technical Review 192

Intercom, Inc.

MARCH 2, 2018

Bootstrapping “Product Education” When I first joined Intercom, my role didn’t really have a name. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. I wore many hats. This might like seem like a highly unscalable activity but you can automate lots of it.

Customer Experience 218

Customer Experience Marketing Webinar Demo 218

Product Innovation Educators

JULY 3, 2023

Walmart understood they weren’t going to beat Amazon at its own game, but they have certain strengths—namely, physical stores. Walmart tried a text-messaged-based commerce concierge service called Jet Black, which was an upscale product in select markets. Click here to download the Action Guide.

Artificial Inteligence 282

Artificial Inteligence Leadership User Testing Feedback Software 282

UX Planet

MARCH 3, 2025

LinkedIn | Book aMeeting A landing page is a standalone web page designed to convert visitors into customers or leads, focusing on a single goal such as signing up for a newsletter, downloading a resource, or making a purchase. Use real names and photos for authenticity, such as Rated 4.9/5 5 by over 1,000 customers.

User Testing 59

User Testing Research Software Data Visualization Reporting Tools 59

The Product Coalition

MARCH 3, 2021

You will be requested to enter a name for the source you are about to create. Assuming you are a workspace admin, open the Slack workspace and navigate to [Workspace Name] > Administration > Customize [Workspace Name]. In the modal form that follows, give your app a name?—?you You can call it “slack-source”.

Data Visualization 143

Data Visualization Dashboard Analytic Tools User Testing 143

Revulytics

APRIL 30, 2019

Luckily Revulytics can make this easy for you with its ReachOut in-app messaging technology. What is In-App Messaging / In-App Marketing? In short, in-app messaging is a great way to interact with your users and share important information while they are engaged with your product. Using ReachOut for Drip-Campaigns.

Analytic Tools 59

Analytic Tools Messaging Data Visualization Reporting Tools 59

Intercom, Inc.

OCTOBER 22, 2019

As you can see, at various points in the customer lifecycle, you should send different types of messages in different channels, all tailored to the customer’s behaviour. “Consider how best to deliver that message – whether it’s by email, in-app message or even with a Product Tour” Who are the different segments you want to reach?

Onboarding KPIs 200

Onboarding KPIs Customer Experience Messaging Framework 200

The Product Coalition

APRIL 5, 2021

In the screen to set up the new source, enter the source name (we will use airbyte-zoom) and select Zoom as source type. You will be presented with a modal to enter the app name; type in airbyte-zoom. You will see the below success message when the connection is made successfully. Next, click on the Create button on the modal.

Data Visualization 152

Data Visualization Customer Experience Analytic Tools Webinar 152

Userpilot

MARCH 30, 2025

To do this, you can use all sorts of in-app messages such as announcements, tooltips , or banners to expose your mobile app to people who will likely find value in it. You can tag messages as unread to check them out later when youre at the office, set reminders to address specific issues when youre on the desktop, star a message, and so on.

Research Software 64

Research Software User Testing Customer Experience Customer Feedback 64

Userpilot

MAY 17, 2025

9 out of the 10 biggest mobile app download markets are non-English speaking, and these countries generated 88% of the Google Play app downloads in 2024. Instead, begin by identifying and focusing on the regions with the biggest potential for returns in terms of app downloads, user engagement, and revenue.

Analytic Tools 64

Analytic Tools Feedback Software Research Software Data Visualization 64

Mind the Product

JANUARY 23, 2020

The influencer gets credit for converting a potential user, and the link is usually a customized link with the influencer’s name or special code. The friend receiving the message sees a thumbnail image of the match. Without deferred deep linking, a user might see a post for an influencer, and independently download the app.

User Testing 170

User Testing Marketing Reporting Tools Product Research 170

Intercom, Inc.

JULY 11, 2022

The team at Stripe chose Intercom as their launch partner, both because of our shared commitment to personalized, in-context customer support, and because user research and usage rates from Stripe’s customers named Intercom the most popular support app. Download the Intercom app from the Stripe App Marketplace.

Research Software 118

Research Software Customer Experience User Testing Download 118

The Product Coalition

AUGUST 4, 2020

Product Owners who “own” the product by name only, and developers questioning why “Agile” is imposed upon them and often turns out to be just another form of micromanagement. ?? Thank you, Mr. Sutherland, for not pointing at the fine-print so every business guy gets the message wrong. Download the ‘Agile Transition?—?A

Agile 131

Agile Software Review User Testing Download 131

Amplitude

NOVEMBER 26, 2019

Intuitive tools and naming. Download the UX of Data worksheet. Step 2: Use clear and unique names. Name things in ways humans can understand so that there’s no confusion about what a data point means. I’ve named a few pieces of information I need to track success. Wayne, we’re here for you dude.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Arkenea

JANUARY 1, 2025

In the summer of 1983, six months away from launching the first Macintosh, Steve Jobs said, “ Itwould be a little like a record store, where software would be downloaded over phone lines.” When apps went beyond mobile phones With 2 billion downloads in the four years, Angry Birds game is a household name.

Healthcare 98

Healthcare Wireless Download Startups 98

UX Planet

JANUARY 12, 2025

Enhanced Productivity: Export functionality saves users time by providing an easy way to download and work with large datasets, eliminating the need for manual data transfer. User Benefits: Improved Readability: Left-aligning text ensures that column content is easy to scan, especially for names, descriptions, or other textual information.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

The Product Coalition

MARCH 15, 2023

The importance of good user onboarding Given the variety of different fintech apps available, like banking apps, and trading platforms, convincing people to download yours is a challenge. This measure gives you a sign of how successful your onboarding process is convincing people to register once they’ve downloaded your app.

Onboarding KPIs 158

Onboarding KPIs Analytic Tools Research Software Data Visualization 158

Productside

MARCH 24, 2025

Sometimes changing field names or workflows is all it takes to unlock a new segment. Download our PM Leader First 90 Days template pack powerhouse toolkit with checklists, stakeholder engagement strategies, and proven frameworks to help you lead with clarity from day one. Your job isnt just to build the product. Test before you scale.

Analytic Tools 156

Analytic Tools User Testing B2B Weak Development Team 156

Intercom, Inc.

DECEMBER 6, 2019

Not that long ago, the notion that you could send a message straight into the pockets of millions of people, capturing their attention at the touch of a button, would have sounded like the stuff of a marketer’s dreams – but that’s exactly what push notifications offer. Types of messages that provide value. Behavior-based messages.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Intercom, Inc.

MARCH 24, 2021

Download The Ultimate Guide to Conversational Support. For example, you can invite customers on your premium plan to leave a message and prompt your freemium customers to visit your help center. Pro tip: With Intercom, you can automatically mark VIP messages as Priority ? VIP Customer bot. Don’t pretend it’s a human.

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165

Alchemer Mobile

MARCH 18, 2021

While we encourage you to download the full guide and dive into the data, we also hosted a webinar revealing some of the key takeaways from the report if you prefer to digest information in video format. You can reach us here or message us on social media @Apptentive. Download the deck here. Read the report here.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

How you are getting your new customer: Conversion for each channel; New user/trial signups (if applicable); Downloads (if applicable); Signups/purchases (if applicable) Engagement: #Sessions, pageviews, posts, etc; DAU/MAU ratio?—?(For For Facebook/social apps this is >50%).

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Intercom, Inc.

AUGUST 21, 2019

At a time when around 50% of all customers claim that influencer marketing impacts purchasing decisions , finding and working with these review sites can be an effective way to boost downloads and sales of your software. Competitor name” + review. Take time to personalize your message. Best project management tools.

Software Review 172

Software Review Technical Review Reporting Tools Research Software 172