The Product Coalition

SEPTEMBER 29, 2020

Anyone familiar with Product Management will recognize the immortal phrase ‘influence without authority.’ As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. What Does ‘Influence’ Mean?

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The Product Coalition

FEBRUARY 18, 2024

Especially in product management, where authority is limited, you need to act beyond the limits of formality. Photo by Blake Cheek on Unsplash I once coached a very talented senior product manager. Challenge Upwards The CEO, startup founders, or your management chain up to the CEO, have authority over you. Here is how.

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Leadership Presentation Engineering Positioning 107

Userzoom

MAY 12, 2020

In our brand new ebook, How COVID-19 is changing the digital healthcare landscape , UserZoom’s team of digital healthcare solutions experts provide a detailed look into how healthcare organizations are using UX research to rapidly adapt—and continue to hit business goals—during this crisis-driven economy. Download ebook.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

Product Management University

JUNE 5, 2023

Most product managers know how to create a product vision, but that’s not the hard part. Product managers often refer to their product vision as “my north star.” Of course, investors will get on board with anything that supports financial growth but product managers don’t work with investors on a daily basis.

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Vision Product Research User Testing Customer Experience 130

Gainsight

DECEMBER 4, 2023

Your company can focus on one philosophy and see positive changes in everything from marketing to product design to Net Revenue Retention rates. Learn more in our ebook Creating a Company-Wide Culture of Customer Centricity. Learn more in our ebook: Smarter Not Harder: Launching Customer Success From Scratch.

Healthcare 52

Healthcare Customer Feedback Customer Experience Strategy 52

Gainsight

JANUARY 6, 2023

In a recent Harvard Business Review (HBR) report sponsored by Gainsight PX , researchers found that 81% of survey respondents strongly agree that a strong digital product experience positively impacts business growth. We compiled our best product experience resources from last year, including blogs, ebooks, webinars, and more.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Research Software 52

Userpilot

FEBRUARY 4, 2023

This trust and rapport can yield many benefits for your business whether it’s amazing stories shared on social media accounts, a positive review on your website, or word-of-mouth marketing that brings more people into your rewards program. Here are five real-world examples of how brands manage to wow their customers!

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User Testing Customer Experience Customer Feedback Feedback Software 77

Gainsight

MARCH 13, 2023

To help you hold on to the tech your business relies on, Karl Mosgofian, CIO of Gainsight, created the ultimate guide: CIO Secrets to Successfully Managing Technology Budget Cuts. Fact: The future of customer success is a blend of digital-led, yet human-first strategies that empower Customer Success Managers (CSMs) to do more with less.

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Gainsight

DECEMBER 28, 2022

T he technology industry, specifically SaaS, is in a tricky position, but the companies that emerge stronger after the downturn will be the ones that take initiative now and preemptively prepare. Here are our top three secrets from the ebook. Position Customer Success (CS) as an Efficient Growth Engine . Ready to learn how?

Customer Experience 52

Customer Experience Data Visualization B2B Positioning 52

Product Management University

MAY 24, 2023

Free eBook: Top Down Customer Discovery – Uncovering THE BIG WHY! If it’s truly a bottom-up unbudgeted initiative with no compelling event, that should be a red flag to the AE in terms of the amount of time and resources they spend on it. Just remember, salespeople get paid to be hunters and logic doesn’t always prevail.

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Demo Product Research Customer Experience Consulting 147

The Product Coalition

FEBRUARY 27, 2022

So you found a new position as a product leader, congratulations! I decided to write this article to help you, product leaders, with your new position. Even if you’re not starting a new position now, you probably won’t retire from your current company, so at some point, the tips in this article would surely be relevant for you?—?save

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Weak Development Team Leadership Data Visualization Positioning 136

The Product Coalition

NOVEMBER 13, 2023

When people (and VCs) aren’t spending money easily, you must be super sharp with your value proposition, positioning, product, marketing, and sales. A great salesperson cannot develop that positioning by themselves. You have great professionals in most positions, things are much clearer now, and people do their jobs.

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Product Strategy Strategy User Testing Weak Development Team 116

Alchemer Mobile

AUGUST 24, 2021

It is easy to throw a lot of fuel at the fire and get a big blaze, but your burn rate will be much too high to sustain and you won’t be receiving a positive ROI on your ad spending. Download the free eBook: 6 New App Marketing Metrics. Optimal rank is not the highest possible rank. Keep iterating.

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Analytic Tools Feedback Software Marketing Strategy 290

Gainsight

JANUARY 4, 2021

We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Customer Success Team Management. Churn and Risk Management. Managing Customer Relationships. Customer Success Team Management. Changing the Wheels on a Moving Car: 4 Keys to Managing CSM Transitions.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

The Product Coalition

FEBRUARY 11, 2024

I never had the opportunity to keep that promise, and the feature kept living: poorly written and unused, but providing a positive answer to RFIs and RFPs until I left 3 years later. As a product manager or leader, you should always create your own customer advisory board , just less formally. I’m a big believer in open communication.

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Framework User Testing Customer Experience Definition 103

The Product Coalition

DECEMBER 4, 2023

If you’re just dealing with tough market conditions, the situation is different but the conclusion is quite similar: When people (and VCs) aren’t spending money easily, you must be super sharp with your value proposition, positioning, product, marketing, and sales. A great salesperson cannot develop that positioning by themselves.

Product Strategy 106

Product Strategy Strategy User Testing Weak Development Team 106

Alchemer Mobile

FEBRUARY 20, 2020

To do that, keep reading below or check out our free eBook to learn how to light up that silent majority and gather a more accurate understanding of the voice of the customer. While it is possible to improve your ratings and reviews quickly as outlined above, keeping them positive over time requires a much deeper strategy.

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Feedback Software Research Software User Testing Systems Review 147

The Product Coalition

MARCH 12, 2023

In most cases, you have never been in this position yourself before, so interviewing could be a challenge. That’s why they are looking to hire a product leader and not just a senior product manager. But often when the candidates’ weaknesses are revealed, the hiring managers tell me that there is a problem with the assignment.

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User Testing Product Research Consulting Leadership 106

ProductPlan

DECEMBER 9, 2022

With so many social media posts, blogs, videos, ebooks, and podcasts, it’s hard to keep up. 10 Great Questions Product Managers Should Ask Customers. It’s a tenet of Product Management 101 that PMs need to get out of the building and talk to real-live customers… even if it’s just over Zoom. The Product Manager Career Path.

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User Testing Customer Experience Certifications Product Research 52

ProductPlan

JUNE 16, 2022

In the years leading up to the pandemic, there was already a notable increase in demand for product managers. And as organizations pivoted to digital spaces, this hunger for product management expertise grew ravenous. In a remote work environment, the demand for product managers has increased. Growth PM Explainer.

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Certifications Product Management Product Manager Product Research 52

Gainsight

JANUARY 18, 2021

We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. This list will help you learn everything you need to know to deliver the ultimate Product Experience for your customers — from utilizing product analytics and product adoption strategies to career advice for Product Management professionals. .

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Intercom, Inc.

APRIL 1, 2020

Evelyn Clinton, Content Marketing Manager. It’s awe-inspiring to see the beautiful things that people are still managing to contribute to the world, and I’m hoping for more. Listing all the positives. We hope you find some of these resources useful during this difficult time. Sharing experiences. Handling emotional health.

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Research Software Product Research Data Visualization Government 201

Under 10 Consulting

DECEMBER 28, 2019

You’re in your first days as a product manager. Your role as a product manager or product owner is to make the best business decisions for the product, working from the best available information. If you’re part of a new product management team, you’ll want to be a driver in defining your product processes. Review them all.

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Technical Review White Paper Reporting Tools Product Management 52

Centercode

NOVEMBER 13, 2020

You’re also beholden to maintaining a positive relationship with your customers – the artists, venues, and event organizers who’ve chosen to trust you with their event. Get an in-depth look at our experience helping makers like Roku, DAZN, Disney, and Amazon in our ebook, Making Good Technology Great.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

The Product Coalition

DECEMBER 21, 2020

Problem-solving is one of the core characteristics of product managers. At this point, the panel almost unanimously agreed, that to succeed you must be someone who solves problems for senior management. By doing so you will be helping your customers, the company, the management, and yourself.

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Presentation Customer Experience User Testing Data Visualization 146

Mixpanel

NOVEMBER 8, 2021

How could a product manager possibly dig into the data and pull up something that’s genuinely useful for activation and retention? Now, I encourage product managers to just start getting their hands dirty with the data and see what they come up with. Simple: Product analytics tools have become super easy to set up and use.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

The Product Coalition

JANUARY 24, 2021

You set the company OKRs and then ask each member of the management team to create their own OKRs accordingly. Mistake #2: Creating Objectives That Are Efforts and Not Outcomes Now that we have established that product goals are about the product and not about product management, what should these goals be? Sales create revenue goals.

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Analytic Tools Customer Experience B2C Enterprise 180

The Product Coalition

DECEMBER 11, 2023

So you have done your planning and now want to communicate your roadmap to management or to the team. These days you all need to present your roadmap to management, and many people are asking for a deck template. You know that you need a little more than a timeline with features on it, but what is this more exactly? Happy roadmapping!

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Roadmap User Testing Workshop Presentation 78

Centercode

AUGUST 27, 2019

Due in part to the speed of development, test automation, and artificial intelligence, a greater proportion of test management is now influenced or even controlled by developers. Rather, the skills we should cultivate (and really, it’s more about “relearning”) are those that humanize the roles of beta and test management.

Artificial Inteligence 49

Artificial Inteligence Research Software User Testing Technical Review 49

Gainsight

SEPTEMBER 22, 2023

Three ways: It creates a competitive advantage, positions you as a thought leader, and speeds up—and streamlines—the buying process. Sure, they position themselves differently, and the feature sets aren’t carbon copies. Learn More Learn more in our new ebook, The Business Case for Digital Customer Education. Very little.

Education 52

Education User Friction Customer Experience Customer Feedback 52

The Product Coalition

APRIL 18, 2021

Photo by John Tekeridis from Pexels When I decided to move into product management I interviewed, among other companies, for a product management role at Google. Instead, it is all about risk management. This is true whether you are interviewing for a new position or working with your colleagues on a new idea.

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Research Software User Testing Leadership Weak Development Team 130

The Product Coalition

DECEMBER 11, 2023

With this understanding (and proof) I went to my manager and explained my line of thinking. But even if I wouldn’t have gotten the budget, at least management would know what to expect. I realized that the task they wanted me to lead wasn’t going to solve the problem they were trying to solve. But do they really need this ?

Customer Experience 78

Customer Experience User Testing Weak Development Team Research Software 78

The Product Coalition

FEBRUARY 14, 2021

If you simply want to have a positive impact on a certain metric, and you can only set a ballpark of what you expect this impact to be?—?share The Trade-Offs You Already Made As a product manager, you make trade-offs all the time, not only in the goals you set (as mentioned in the example above). share it as it is.

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Onboarding KPIs Weak Development Team Customer Experience User Testing 169

PMLesson's Ace the PM Interview

APRIL 25, 2022

Have you recently been invited to a product marketing manager interview? Product marketing managers play a critical role in bringing new products to market. Hiring managers at major tech companies want product marketers that are savvy, innovative, and capable of working with the many teams necessary to bring products to market.

Product Marketing 52

Product Marketing Marketing Research Software User Testing 52

UX Studio

MARCH 27, 2018

Management overhead of dealing with more people. A few good examples of other UX positions include: Interaction Designer. One designer or researcher will likely manage tasks related to more than one different product at a time. Additionally, new ebook, the Ultimate Guide To Hiring A UX Team taps upon this topic as well.

UX 98

UX User Testing Data Visualization Research Software 98

Intercom, Inc.

NOVEMBER 3, 2022

Both the software and the processes were outdated, creating a cumbersome experience for managing scheduling and activities – there were just too many spreadsheets to account for and tasks that had to be done manually. It’s a lot easier to manage shifts, schedules, and workloads if that orchestration gets built from the start.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Gainsight

DECEMBER 15, 2023

But now Customer Success Managers (CSMs) are also being asked to become more sales- or revenue-driven, and in some cases, they’re even being asked to own a revenue number. We’ve created the ultimate cheat sheet for positioning your CS org as critical to your company’s bottom line. But don’t worry, this is a good thing.

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