Intercom, Inc.

MARCH 6, 2018

One of the first things that struck me when I started working at Intercom was the culture of transparency and how every team is constantly striving for improvement. One of Intercom’s core values is that we’re serious about wanting to be the very best. One of the things we can do to implement this value is to be open and honest with each other about our strengths and weaknesses, with a willingness to learn and always keeping in mind that we can do better next time.

Embedded Analytics 213

Embedded Analytics Feedback Software Product Research Software Review 213

The Secret PM Handbook

MARCH 9, 2018

How to use better stories to overcome sales objections. During the sales process, the prospect may – and usually does – mention obstacles to getting the deal done. Reasons they might not want to do the deal. They might say “It’s too expensive,” or “your competitor has feature X that you don’t have, and we really need feature X.”. This is a normal part of the sales process.

Weak Development Team 95

Weak Development Team Customer Experience User Testing Product Research 95

Mind the Product

MARCH 6, 2018

Summary: In order to drive lasting and sustainable change, you need to be curious about the people you’re working with and explore their perspectives. This helps you to collaborate with all parts of the organisation no matter what their attitude to change may be. Finally, you’ve got to be lean, delivering quick wins that you can build together to win hearts and minds.

Product Research 95

Product Research Vision Roadmap Development 95

The Product Bistro

MARCH 3, 2018

Introduction. One of the most challenging tasks in product management is a major architecture shift of a product. Primarily a software related issue (although there are architecture transitions in hardware that are thorny too), the point when an old architecture is holding you back, and market forces are driving the discussion in your market space, a clean rewrite is what is required.

Feedback Software 170

Feedback Software Technology Artificial Inteligence Customer Experience 170

Product managers have long relied on the Minimum Viable Product (MVP), but in the age of AI, a minimum AI-Ready Product (MAP) – an evolution of the MVP that ensures a product is not just functional but ready to leverage AI from day one has become crucial

Product Management

Intercom, Inc.

MARCH 7, 2018

These days it seems like everyone wants their service to become the next big platform – every budding entrepreneur begins their pitch by stating their aspiration to become the next Uber, Airbnb or Facebook of their field. But what do we know about building technological platforms? People know a platform when they see one, but in some important respects, we actually know very little about how they develop.

Reporting Tools 208

Reporting Tools Transportation Customer Experience Technology 208

Mind the Product

MARCH 9, 2018

Summary: Done properly, applied artificial intelligence (AI) can enhance the user experience across your product – providing value for your users and your organisation. However, you need to allow your users to make the final judgement, spend time training your model, build in feedback loops and be transparent about how you’re using AI. How to Apply AI.

Artificial Inteligence 79

Artificial Inteligence User Testing Product Research Feedback Software 79

Product Management University

MARCH 6, 2018

Here’s a scenario many people can identify with. A routine visit to the doctor reveals that you weigh more than you should, your blood pressure and blood sugar are high, your cholesterol is nearing the danger zone and your heart isn’t functioning as well as it should. Though you’re not suffering any ill effects from these issues today, your doctor tells you that it’s time to make some lifestyle changes in order to avoid serious health issues later.

Customer Experience 124

Customer Experience B2B Definition Framework 124

Intercom, Inc.

MARCH 9, 2018

Sales has changed – messaging and live chat is the new medium for initial sales conversations, not the phone calls or leisurely lunches of old. So how do you pick up on the essential signals and tones needed to build a connection with potential customers? Our job on the Sales Team is to establish meaningful sales relationships, and in an era where nearly every business is an internet business, building those relationships is all about messaging on live chat tools.

Customer Experience 205

Customer Experience Messaging Naming B2B 205

Product Innovation Educators

MARCH 9, 2018

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Create more influence with these communication hacks. Product managers have much responsibility and little actual authority. This results in the need for creating influence with those involved in product work. How you communicate can make the difference.

Product Management 120

Product Management Product Manager Management Management 120

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

Feedback Software

Mind the Product

MARCH 7, 2018

Give Your Product a Voice. In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” moment. You shoulder the burden and – personally – work out a fix.

Data Visualization 143

Data Visualization Analytic Tools Feedback Software Product Research 143

Product Management University

MARCH 8, 2018

The most basic rule of marketing is so easy to forget. You’ve just purchased some new clothes or shoes online. As part of the transaction, you hand over your email address or mobile number knowing full well that three things are going to happen. You’ll get a receipt via email/text. Good! You’ll get shipping notifications and tracking information via email/text.

Marketing 113

Marketing B2C B2B Workshop 113

Intercom, Inc.

MARCH 5, 2018

In Sales, timing is everything. You can have the world’s most talented sales team and the greatest product but still lose to a competitor. A recent HBR study analyzed 1.25 millions sales leads, and found you’re seven times more likely to win a deal if you respond to prospects in less than an hour versus responding in two hours. The fastest way to respond to a prospect is through live chat on your site.

Customer Experience 204

Customer Experience User Friction Product Research User Testing 204

Product Innovation Educators

MARCH 4, 2018

Using simple questions and a structured process to achieve success. As product managers, our natural inclination is to solve problems. The Value Innovation Process teaches us that how you get to that solution is just as important as the solution itself. The 10-step process involves asking simple questions in a structured way to get to the heart of who your customers are and what problem you are looking to solve for them.

Product Management 120

Product Management Product Manager User Testing B2C 120

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

User Testing

Mind the Product

MARCH 5, 2018

Mind the Product returns to Davies Symphony Hall in San Francisco on July 16-17 and promises to be one of our best product conferences yet, with a leadership forum, more workshops, more networking events around the conference, and more fun than ever before. As always the core of the conference is our line-up of amazing speakers, and the insights and stories they bring to the conference is what starts all those conversations.

User Testing 27

User Testing Customer Feedback Government Workshop 27

First Round Review

MARCH 6, 2018

As companies add 'gatekeeper' functions like Legal, Finance, IT and Compliance, they tend to slow way down. But they don't have to. Here's how to lay the right foundation.

Finance 107

Finance 107

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. Dan Swift , CEO of Empire Selling , has built his career around the latter. Back in 2012 Dan joined LinkedIn as a senior sales leader charged with launching its social selling business – training LinkedIn’s own global sales organization in the process.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Clever PM

MARCH 8, 2018

There’s a tool in the Scrum toolbelt that is so utterly critical to success yet so fundamentally misunderstood by far too many development teams, Scrum Masters, and Product Owners. I’m talking, of course, about the Sprint Retrospective. I’ve seen it time and again, teams that are able to hit all the right notes in their […].

Development 103

Development Agile Product Management Product Manager 103

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Finance

Mind the Product

MARCH 8, 2018

For the past year, as Director of Training Products for Mind the Product, I’ve been creating a training platform and service. During this time I’ve worked with dozens of companies and hundreds of product managers; hearing about their challenges, and working with them to set game plans for shifting practices. The one theme that has come out of working with these clients is that other departments in a company could work better with the product team/s.

Product Research 125

Product Research Software Review Vision Testing 125

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. This blog is a transcript of part of that meetup, focusing on why we need Product Management. Rich Mironov presenting on why we need Product Management. Why do we need a Product Management team? I have 30 years in Silicon Valley product management, so this isn’t a new thing.

User Testing 75

User Testing Feedback Software Product Management Product Manager 75

Tim Herbig

MARCH 3, 2018

While most of the product managers out there are still finding their place in this new domain; we see product people starting’grow up’ in their organizations. That either means you look at growing horizontally in your field or begin to embark on the management path of becoming a product leader.… Continue Reading. The post Improving Product Leadership Skills appeared first on Tim Herbig.

Leadership 70

Leadership Product Management Product Manager Management 70

UX Studio

MARCH 5, 2018

Getting around in digital space can be just as challenging as an unknown physical location; new apps or websites can overwhelm new eyes. This post will cover how experiencing new places while travelling made me a better UX designer. Just take the metro, they said. A few weeks ago, I travelled from my hometown Budapest to bella Roma. I had visited before, but sometimes I had trouble getting around.

Research Software 70

Research Software Travel Transportation Customer Experience 70

Technical Product Manager at GPC Global Technology Center in Krakow. She has extensive experience in the area of Product Delivery and close cooperation with development teams. In her work, she tries to implement the scrum approach.

Product Management

Pragmatic Marketing

MARCH 6, 2018

Let’s create a simple imaginary product and market. The product, a widget, costs $10 to make. The CFO has determined the company needs 50% margin to keep the investors happy. What price should we charge? The obvious answer is $20. That’s also the easy answer. It just isn’t the best answer. To find the best answer we need to know how much our buyers are willing to pay.

Blog 70

Blog Information Marketing 70

Sachin Rekhi

MARCH 7, 2018

Podcast on SoundCloud. Ravi Sapata recently interviewed me for his Yours Productly podcast in a mega 2 hour discussion on my journey building Notejoy , the collaborative notes app for your entire team, that we launched just a few months back. In this comprehensive discussion, we touch on all aspects of ideating, researching, developing, iterating, and launching Notejoy.

Research Software 68

Research Software Framework Product Research Blog 68

The Product Coalition

MARCH 5, 2018

Lessons on identity for a notoriously amorphous profession Product management is one of the most in-demand roles in tech. There are more Product Manager job openings than any other job in Glassdoor’s top 10 (other than Software Engineer). It’s also one of the hardest to define and measure. “A great product manager has the brain of an engineer, the heart of a designer, and the speech of a diplomat.”?

Product Management 68

Product Management Product Manager Technical Review Data Visualization 68

UserInterviews

MARCH 7, 2018

Get the backstory on how and why we're launching the UX Research Field Guide for all practitioners of user research.

User Testing 66

User Testing Presentation UX 66

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Data Visualization

Userzoom

MARCH 6, 2018

Get Better Quality Results With A Pre-Study Checklist. When it comes to getting valuable, i.e. actionable and quality, insights from your UX research and usability testing, everyone knows that who you recruit matters. That’s why there is so much emphasis on building out personas and recruiting your target audience. I’m preaching to the choir when I say neither are easy.

User Testing 66

User Testing Technical Review Customer Experience Customer Feedback 66

The Accidental Product Manager

MARCH 5, 2018

Can you believe it? Some people still don’t shop at Amazon! Image Credit: Claudio Toledo. As product managers, we spend a great deal of our time trying to figure out ways to get more people to buy our products. However, there is that very small collection of product managers who have extremely popular products who have a slightly different sort of problem that they have to work out.

Customer Experience 63

Customer Experience Product Management Product Manager Transportation 63

The Product Coalition

MARCH 5, 2018

As a wise man once said, “Anyone can prioritize feedback. It’s prioritizing feedback right that’s hard.” Okay, so full disclosure, that wise man is me, and that’s literally the first time I’ve ever said that in my life. But the point still stands. There are literally dozens of different ways in which product managers try to prioritize the feature requests and feedback that falls into their laps on a daily basis.

Weak Development Team 60

Weak Development Team User Testing Feedback Software Customer Feedback 60