Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. But I couldn’t raise the money for the startup; this was 2009, right after the recession. Starting sales from scratch.

Outbound 183

Outbound Technical Advisors Weak Development Team Customer Experience 183

Intercom, Inc.

NOVEMBER 27, 2019

This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. A genius inbound marketing strategy. Moving upmarket: Court enterprise customers. It doesn’t tend to support enterprise software, but product-led companies can do really, really well there. Salesforce?

Data Visualization 186

Data Visualization Reporting Tools Software Review User Testing 186

Intercom, Inc.

JANUARY 24, 2019

Mike has been in and around startups for the better part of three decades: as a consultant, as a co-founder and now as the Managing Director of Salesforce Incubator, which propels new startups into the marketplace. He joined me for a chat that ranged from the role of AI to how they choose startups to incubate. Short on time?

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

MAY 10, 2018

Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth. I’ve known Marc and Ben for a long time, and they originally seed-funded a startup of mine many years ago. Why you need a mechanism for free acquisition.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. First the features, then the inbound marketing.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Userpilot

AUGUST 30, 2024

Salesforce competitor analysis Unlike other CRM platforms, Salesforce focuses exclusively on large enterprises rather than SMBs. Last but not least, its main threat comes from disruptive startups that are more agile and innovative. Competitor analysis for Salesforce.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

NOVEMBER 17, 2021

is a leading enterprise organization powering top companies worldwide, including the BBC, Novartis, and Pfizer. Several recognitions, including The Economic Times Startup Award as the 2021 Bootstrap Champ. In the same year of its launch, Saravana closed on 5 inbound enterprise customers for BizTalk360. 2,000+ customers.

Customer Experience 98

Customer Experience User Friction Enterprise Document 98

Userpilot

MARCH 5, 2025

Scalability and security Built to scale with your business, with enterprise-grade security measures to protect your data. The platform also offers enterprise-grade security to protect customer data. Scalability and security The platform is scalable and provides enterprise-level security. Zendesk pricing.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

MARCH 8, 2022

Andrea has 15+ years of experience in Product Management and Marketing, from SMBs to large enterprises and educational organizations such as Product School. Susan is an experienced Product Leader with a track record of working in start-ups, SMEs, and enterprise companies. Hana Mohan , CEO of Magic Bell.

Technical Advisors 116

Technical Advisors Product Research Analytic Tools User Testing 116

Userpilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Gainsight Customer Success : Best for enterprise-level customer success management. Enterprise : Need tailored solutions? Plans for businesses and enterprises: Professional : $1,080/mo for 5 seats (Additional seats start at $45/mo).

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

The Product Coalition

JULY 1, 2019

HubSpot, a maker of inbound marketing and sales cloud tools, measures the number of active teams they serve, as the tools is of highest value for teams. However the company is setting its sights on selling to Fortune 500 companies and hence the top business KPI is number of enterprise customers. Barcelona?

KPI 113

KPI Data Visualization Workshop Analytic Tools 113

Userpilot

APRIL 7, 2024

Userpilot – the best user journey tracking tool for web analytics Userpilot is a product growth platform for enterprises possessing user-tracking software for web analytics to increase adoption and reduce churn. Enterprise. The next two tiers, Growth and Enterprise, use a quote-based pricing model.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. “Give away your legos” and other commandments for scaling startups. By the time that I actually left Slack, I was senior manager of enterprise. About four months ago, I came over to Webflow.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Intercom, Inc.

FEBRUARY 28, 2019

What typically happens to tech companies is they start off maybe in mid market, and they decide very quickly to go to enterprise. We’re also good at inbound marketing, it turns out, so that has been pivotal to our success. Generally in our industry, it started pro-enterprise. They’re created by inbound demand.

Onboarding KPIs 137

Onboarding KPIs User Testing Feedback Software Customer Experience 137

Intercom, Inc.

NOVEMBER 7, 2019

Spendesk thinks about building its company in three stages: startup, growth, and scale. But we also use new tools such as Intercom to gather intent from inbound leads, or to gather intent from outbound companies that come back to the website. You have to go after a different person as your actual ideal customer profiles companies.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Revulytics

FEBRUARY 12, 2019

These roles are called inbound product managers and outbound product managers, or technical product managers and strategic product managers. Maybe at some of the world’s largest enterprises, but what about the many of you who work at “ slightly smaller ” companies and startups?

Data Visualization 66

Data Visualization Product Management Product Manager Outbound 66

Intercom, Inc.

JANUARY 31, 2019

When you say, “We’re not going to do enterprise sales,” and then a massive company waves a massive number of potential dollars in your face, it’s easy to compromise when you haven’t written that out explicitly. For us, it was clear that startups and small businesses were the types of businesses we understood. Speed is everything.

Customer Experience 165

Customer Experience Customer Feedback User Testing Weak Development Team 165

Brian Balfour

JULY 18, 2017

The reason is because most startups need to keep their payback period to less than one year. They have higher ARPUs and can therefore take advantage of high CAC channels such as content marketing, inbound/inside sales, or channel partnerships. If it is much longer than one year then you will need a lot more cash to fund growth.

User Testing 65

User Testing Outbound B2B Inbound 65

The Product Coalition

JULY 3, 2018

From the early days of our startups, we’ve always invested a lot in great customer support. Most of them are pretty good to handle inbound support tickets, but when it comes to providing support materials to our users and avoid those costly support tickets, they didn’t do the job. We’ve been building Saas software for many years.

Analytic Tools 60

Analytic Tools Feedback Software Education Embedded Analytics 60

Gainsight

JANUARY 8, 2019

Some of the topics they tackled in 2018 included AI and machine learning, SaaS and enterprise apps, Internet of Things, and cloud-native solutions. INBOUND | September 3-6, Boston, MA. At INBOUND, you’ll find over 200 breakout sessions, networking events, and keynotes from notable names like Shonda Rhimes and Deepak Chopra.

Events 45

Events Inbound Data Visualization B2B 45

Userpilot

DECEMBER 15, 2021

For example, typically Salesforce is used by larger, enterprise-oriented organizations, whereas HubSpot is tailored towards startups/mid-sized companies. Since different apps target different types of users – an alternative method of segmentation is via the firmographics of the 3rd party app’s user base. Paid advertising.

Customer Experience 98

Customer Experience Data Visualization Customer Feedback Webinar 98

Userpilot

MARCH 15, 2022

GTM strategies are important because they help you build and launch better products at the right time, reducing the chances of your startup failing. Inside Sales model: this requires you to have inside sales reps responsible for nurturing inbound leads and closing them. Source: Slack. Conclusion.

Research Software 98

Research Software Strategy Customer Experience User Testing 98

Andrew Chen

MAY 14, 2018

I’ve known Marc and Ben for a long time, and they originally seed-funded a startup of mine many years ago. When I think about growth and Dropbox, Drew Houston’s classic talk from the 2010 Startup Lessons Learned Conference immediately comes to mind. You’ve also worked with Dropbox, who just had their very successful IPO.

User Testing 71

User Testing Customer Experience Onboarding KPIs Customer Feedback 71

Userpilot

FEBRUARY 13, 2024

It frees up their time to focus on more complex, high-value tasks like providing in-depth support, personalizing customer interactions, and handling issues for enterprise customers. Enterprise : Custom pricing, with premium features including custom roles, premium integrations, security audits, and priority support​. Zendesk pricing.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

UX Studio

APRIL 6, 2023

As a global design agency, we collaborate with both startups and enterprises worldwide and have broad experience in nearly every niche and industry. They’ve worked with all kinds of businesses, from startups to established enterprises, in a wide variety of industries.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

UX Studio

APRIL 6, 2023

As a global design agency, we collaborate with both startups and enterprises worldwide and have broad experience in nearly every niche and industry. They’ve worked with all kinds of businesses, from startups to established enterprises, in a wide variety of industries.

Research Software 52

Research Software User Testing Product Research Data Visualization 52

Gainsight

FEBRUARY 2, 2024

Sam Mallikarjunan, Head of Growth at HubSpot, a leader in inbound marketing and sales software, explains that teaching the user in this example to create an email campaign isn’t good enough. They’re creating great inbound marketers, with the understanding that it will make them more successful customers.

Education 52

Education User Testing Customer Experience Research Software 52

Intercom, Inc.

FEBRUARY 5, 2019

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Keep in mind, as your business matures from startup to scale-up, your sales strategy will need to evolve too. Let’s take inbound sales and outbound sales, for example.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

Intercom, Inc.

JULY 29, 2021

If there’s anything we’ve learned when it comes to working in hypergrowth startups is that you’re not really supposed to have it all figured out on the first try. We paused all of our enterprise field sales, but in our HQ, we decided to put the foot down and really go for it. We have business development doing inbound and outbound.

Feedback Software 223

Feedback Software Reporting Tools Customer Experience Weak Development Team 223

Intercom, Inc.

JANUARY 16, 2019

Most users view a product only through the lens of their own use, not through the needs and habits of all the users in their enterprise (which is a view someone at the top, such as a Chief Information Officer, is more likely to have). Excerpt from “ What is the optimal structure of a startup SaaS B2B sales team? ”.

Weak Development Team 156

Weak Development Team Data Visualization Strategy User Testing 156

Intercom, Inc.

AUGUST 12, 2021

Early in 2017, Dan joined the speech analytics startup TalkIQ, which would later be acquired by Dialpad, as their CEO. Prior to joining Dialpad, I was the CEO of a speech analytics startup called TalkIQ. We’ll be at Enterprise Connect, which is a big customer support conference. They’re responsible for renewals.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Business of Software Conference

JANUARY 16, 2020

We’re going to switch gears a little bit here and what I want to do is I want to spend the next hour, hopefully, teaching you something about what I think is one of the most powerful tools we have at our disposal – particularly in startups – and in my experience. I got a job at a startup. Positioning.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108

Intercom, Inc.

NOVEMBER 5, 2019

So, for example, if it’s a big company that comes in, say, someone from Intercom, and signs up for the trial, sales is going to know that, and they’re going to react to that quicker than they’re going to react to a small startup that started to use the product. We’re focusing on two core priorities for the next six months.

Research Software 139

Research Software User Testing Analytic Tools Reporting Tools 139

Brian Balfour

AUGUST 3, 2017

Marketo Their market is the enterprise. As a result they've differentiated their product on the things that enterprise customers care about: customization, security, and scale (that's their Market Product Fit). Plenty of enterprise companies have tried to move down market by making small changes to their pricing or product.

Marketing 57

Marketing User Testing Outbound Reporting Tools 57

Business of Software Conference

NOVEMBER 19, 2019

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. Tim Barker, CEO, DataSift.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Intercom, Inc.

OCTOBER 29, 2020

And so after a few more years doing that, I left and joined a startup. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years. At the same time, I was doing a bunch of startup advisor work. Karen: That’s a good value prop.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Business of Software Conference

JULY 26, 2016

Matt Wensing: 1 Startup In 10 Years vs 1,000 Startups in 10 Minutes. Nilan Peiris: Building A High-Growth Startup Sustainably. Bill Janeway: The Rise & Fall Of Enterprise Software. Rita Gunter McGrath & Mike Sikorsky: Alarming The Enterprise – Software-Driven Inflection Points.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback Customer Experience 70