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What we shipped: 10 new features and updates to make using Intercom even easier

Intercom, Inc.

From new navigation features and refreshed product names to several brand new apps, there’s definitely something for everyone. Introducing Outbound. “Messages is now called Outbound because it’s home to more than just messages” Most significantly, Messages is now called Outbound because it’s home to more than just messages.

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TEI 334: Making product management effective regardless of the product emphasis in an organization – with Monika Murugesan

Product Innovation Educators

Her name is Monika Murugesan and she is Vice President of Product Management at Sentient Energy. In organizations where product management is not well-understood, the PdM role blurs between project management and outbound marketing, and PdMs are usually under engineering teams or marketing teams.

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TEI 334: Making product management effective regardless of the product emphasis in an organization – with Monika Murugesan

Product Innovation Educators

Her name is Monika Murugesan and she is Vice President of Product Management at Sentient Energy. In organizations where product management is not well-understood, the PdM role blurs between project management and outbound marketing, and PdMs are usually under engineering teams or marketing teams.

Outbound 156
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How to Give Your Product Managers Negative Feedback (Part 1)

The Product Coalition

Or how working on outbound product management would make them better inbound product managers. Name the specific skills that they are lacking or are not good enough at, and think about specific examples that demonstrate each gap. although that’s what the job requires. This part actually requires some preparation.

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Marketing doesn’t stop when you’ve acquired a customer

Intercom, Inc.

Bootstrapping “Product Education” When I first joined Intercom, my role didn’t really have a name. I wrote our docs , hosted our webinars , created our help videos and managed our outbound messaging to customers. I wore many hats.

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Sujan Patel on scaling growth with chatbots

Intercom, Inc.

Sujan: Mailshake is an outbound sales tool. ” It just didn’t fit the name, and it wasn’t always who we intended to build it for, but we decided to double down anyways. I might actually know the persona, and I know something’s going on where we can actually now do some outbound outreach.” Sujan: Absolutely.

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How to use in-app messaging to retain your best customers

Intercom, Inc.

Chats and Posts: In Intercom, you can send outbound chats and posts in both mobile and desktop apps. Author name: Who is the message coming from? Their ability to be leveraged for both web and mobile applications make them a key component of a cohesive marketing and support strategy. Do users respond better to one particular author?