Melissa Perri

JUNE 29, 2017

It’s an interesting question and one that takes time to unpack. The first time I heard the term, I asked someone what it meant. That was until I had my first experience teaching Product Management at a company using the SAFe framework. You are teaching us to talk to users, but I am a Product Owner.

Product Management

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

Product Research

The Product Coalition

OCTOBER 26, 2020

That’s undeniable that a stand-out user interface and convenient user experience help sell products. When looking at the beautiful design, we often don’t even know who has created such a smooth digital experience. This team analyzes customers and online users’ needs to create attractive and effective solutions.

Customer Experience

The Product Coalition

AUGUST 3, 2021

Is It Time For Mailchimp To Give Up The Throne: Who Are The Other Promising Contenders In The Market? Founded in 2001, Mailchimp has grown its user base to more than 11 million. For a product that’s so massive, there are still some concerns among its users that make us think if Mailchimp should pass on the crown.

Customer Experience

Mind the Product

AUGUST 14, 2018

However, from my experience as both a lawyer and a product manager, I believe that licensing isn’t the Holy Grail for either product managers or the companies they work for. These different prior experiences add distinct flavours to someone’s approach to building and managing products. Why I’m not Convinced. Kent Beck et al.,

Customer Experience

Product Management Unpacked

APRIL 27, 2020

The 9/11 Recession: (March 2001 – November 2001). On estimate, 20 percent of your career will be spent in difficult or challenging times. Just a few quick tips that should serve you well in difficult times from someone who has been in your shoes. First, remember that in times of economic decline, cash is king.

Product Management

The Product Coalition

FEBRUARY 18, 2020

Tim O’Reilly By the early 2000s, eBay was growing rapidly with more than 12 million registered users and over 4.5 It was at that time that the company entered into fierce competition with the other major disruptor in the market?—?Amazon. Ben Foster, who was the company’s PM of Findings between 2001–2004, was in charge of that effort.

Customer Experience

Mind the Product

SEPTEMBER 29, 2017

Not only does this save a lot of time and money, it also results in better end products that people will love. In 2001 Jake was working at Microsoft on the Encarta Encyclopaedia product, and all encyclopaedia content was stored on a CD-ROM – in new and innovative ways for the time. Test with users. The Genesis.

Research Software

The Product Coalition

FEBRUARY 25, 2022

Ever since the Agile Manifesto was written in 2001, the concept of becoming more efficient by embracing iterative delivery models and “learning-on-the-go” has captivated senior executives to junior project managers alike. Perhaps after twenty-one years it’s time to look back at what exactly spurred this obsession.

Agile

Product Management University

MAY 22, 2017

A customer value culture exists when your entire organization is driven by the strategic goals of your target customers. There’s a big difference between products that deliver tactical value to users and an organization that delivers strategic value to the customer organization from the top down (customer value driven).

Product Marketing

Product Innovation Educators

JANUARY 22, 2018

We do that by providing customers value. In the discussion, you’ll learn: Why almost all of LEGO’s product innovation efforts resulted in millions of dollars lost. What products or services do your customers count on you to deliver? You don’t need to reinvent the wheel, just innovate around it.

Product Management

Mind the Product

JUNE 20, 2018

Famously, back in 2001, inventor Dean Kamen was going to change the world. Let’s stop focusing so much on the shiniest new designs and technologies, and simply make sure that the products we build solve actual customer problems in the best possible way. The buzz just before the launch of his Segway personal transporter was astonishing.

Transportation

Product Innovation Educators

NOVEMBER 1, 2021

Helping us is someone who’s been prioritizing customer feedback professionally since 2001. Savio, a company that simplifies collecting, organizing, and acting on customer feedback. 9:52] Step 2: Filter the feature requests based on what your most important customers want.

Feedback Software

Gainsight

OCTOBER 19, 2018

All over the world, companies are using data science to cultivate a healthy customer base. Let’s go on a quick journey to explore three major components of a holistic data science strategy and how these can improve your Customer Success strategies. Does your team have challenges identifying problem areas in your customer data?

Data Visualization

Product Talk

JANUARY 20, 2016

The business model canvas not only defines the 9 key elements—value propositions, customer segments, customer relationships, customer channels, key partners, key activities, key resources, revenue, and cost—but it also displays them visually helping us to see important connections. As is Jeff Patton’s user story mapping.

Data Visualization

The Product Coalition

SEPTEMBER 11, 2019

Much More Than Just A/B Experiments Here are a few important things to know about product ideas: 1) the vast majority of ideas lead to no measurable improvements in business results or value-to-customer (some actually cause negative results) 2) No one, no matter how senior or experienced, can predict which ideas will work and which won’t?

Customer Experience

Amplitude

DECEMBER 7, 2020

Debuted in the 2001 Agile Manifesto , the Agile method was created in response to outmoded software practices that didn’t scale with changing technology. If your team has a new leader or is starting a new project, this is a great time to revisit existing workflows and propose changes. Customize Sprints. Consider the Customer.

Agile

The Product Coalition

APRIL 13, 2020

The Influence of The 2020 Economic Crisis on Businesses All of us understand that it’s not an easy time ahead, and we’re here to cheer you up, highlighting not only the negative influences of the coronavirus outbreak but also some new opportunities that will arise for creative businesses. It is quite a surprising phenomenon of crisis times.

Startups

Gainsight

MARCH 6, 2020

As leaders, whether in business, our families, or our communities, we have a role to play now just as our leaders did in 2001 to help them deal with that fear. As a leader, now is the time to thank your team and show how much you appreciate them. Channel “Shoshin” (Beginner’s Mind) to find ways to thrive in these tenuous times.

Positioning

The Accidental Product Manager

MARCH 1, 2021

I get a little thrill each and every time I come to the front door and see an Amazon box sitting there waiting for me to bring it into the house and open it up. What they want to do is to find ways to ship things to their customers in fewer and smaller containers. In 2001 there were 300 companies in this business.

Transportation

eG Innovations

MARCH 5, 2021

We want to take some time to introduce you to a few of them, who make eG Innovations the leading performance monitoring company in the market. I joined eG Innovations in 2001 when the company was an infant. At that time, we had no idea of Citrix technologies. At that time, Citrix had one product – Citrix MetaFrame XP!

Feedback Software

Product Management University

MARCH 5, 2024

Most of them are not our customers. It’s Time to Expand the Definition Product Management Again If you want to improve your tactical sprint execution and consistently deliver strategic customer value that can be quantified, it might be time to expand your definition of product management and figure out how to put it into practice.

Definition

Intercom, Inc.

FEBRUARY 15, 2018

Short on time? This can be applied in practice by taking a deeper look at the mechanics and principles that make human conversation possible and extending those to how you think about interaction and interface design to create a more natural experience for the end user. What follows is a lightly edited transcript of our chat.

Research Software

Product Management University

MAY 11, 2018

On the marketing and sales front, it’s no secret that the best (most relevant) story wins the majority of the time. When messaging is highly relevant to the business goals and challenges of each vertical market, the products are perceived as more unique and therefore more valuable to the customer. Horizontal Products.

Marketing

Intercom, Inc.

AUGUST 13, 2019

We probably all spend quite a bit of time thinking about them, choosing them, debating which is best. We certainly spend a lot of time using them. This was probably best illustrated in what’s been called the single most famous edit in the history of cinema, in 2001: A Space Odyssey. It was a simpler time, perhaps.

Reporting Tools

UX Planet

DECEMBER 19, 2023

It is a flexible, collaborative, and iterative approach to UX design, focused on delivering high-quality design solutions that consistently meet and exceed the users’ expectations. In the real world, user needs, requirements, and expectations evolve constantly. However, this rigidity comes with countless costs.

Agile

Intercom, Inc.

AUGUST 30, 2018

Kate: I graduated with a graphic design degree in the late ’90s before there was anything like “user experience” and really got my start in graphic design, advertising, branding, and that kind of stuff. I was at an agency for a while and then moved to the Bay Area in 2001. We spend a lot of time on that.

Customer Experience

Andrew Chen

JUNE 26, 2017

eBay, PayPal), in early 2000 and 2001 there was a sudden diversification and investment into P2P and mobile (before mobile was ready) and then in 2002-2003 people started looking at CleanTech, Nanotech etc – industries that obviously all eventually failed from an entrepreneurial and investment return perspective. .

Analytic Tools

Centercode

AUGUST 20, 2020

Meanwhile, the audience leveraging technology is broader than ever before — meaning the demand for seamless and delightful product experiences is the highest it’s ever been. How can companies fulfill higher customer expectations when resources are strained and the path forward is unclear? In some ways, it’s a good thing.

User Testing

NextBigWhat

APRIL 5, 2021

It is quite natural for any company to follow the industry trend of naming pricing plans – after all, use the nomenclature what others are using, as customers (we hope) understand these nomenclatures quite well. If I tell you that you’re on the “3 DVDs-at-a-time” plan it is much clearer than telling you that you are on the “Gold” plan.

Naming

The Product Coalition

DECEMBER 14, 2019

These companies will help you build a user-friendly software that allows you to manage your financial activity efficiently. The company specializes in creating software solutions that help both customers and employees of financial organizations to be able to leverage the latest technological advancements.

Analytic Tools

The Product Coalition

FEBRUARY 12, 2019

Ever since businesses attempted to develop structured operations, there have been experts who have tried to limit the costs (in terms of time and money) implied in product generation. Famously, in 2001, around twenty tech personalities published the Manifesto for Agile Software Development. In fact, customers can be your best asset.

Agile

Modus Create

JANUARY 12, 2021

Never before has the customer been empowered with so many choices and information about those choices. Customers are savvy, informed, and ready to jump ship if a better product or service comes along. The three defining questions for any modern business are: How can we deliver more value to the customer?

User Testing

The Product Coalition

MAY 15, 2019

have they stood the test of time? Scrum and the agile manifesto were created in a time where we used to still package and ship software physically. Ahead of his time he also described that the best “Brand Men” would do this though experimentation and customer interactions?—?obviously names look familiar, anyone?

Product Management

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Rise of User Experience Design [8:47].

Product Research

Centercode

MAY 20, 2021

Since Centercode was founded back in 2001, we've learned a lot about what goes into becoming a highly skilled and competent user testing professional. Experience is a great teacher after all! What's even better is you don't have to work in the field for 20 years to benefit from our two decades of insights.

User Testing

Pragmatic Marketing

AUGUST 17, 2014

Marketing has changed more in the last five to seven years than at any other time during my career. We still spend time writing thick marketing plans, constructing yearly budgets, launching big-bang ad campaigns and targeting broad audiences (instead of having conversations with people). Rapid iterations over big-bang campaigns.

Agile