Product Innovation Educators

MARCH 4, 2025

The AI Revolution in Voice of the Customer Research Early AI Experiments (2017-2018) AMS began experimenting with artificial intelligence for customer research around 2017-2018. Their initial focus was on developing algorithms that could effectively analyze textual data and extract meaningful customer insights.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Intercom, Inc.

JUNE 19, 2018

Tristan received an automated transaction message: his credit card was just used at a convenience store 20 mins away! A 2017 Fortune article, “Those Annoying Chatbots Can Save Business Billions,” highlighted research findings that chatbots could help customer service teams save more than $8 billion by the year 2022.

User Testing 216

User Testing Reporting Tools Research Software Customer Experience 216

Alchemer Mobile

FEBRUARY 21, 2019

While this is only an overall increase of 1 percentage point from 2017, the response rate in 2018 was phenomenal at 91%. While we separate out individual features, this metric is intended to give a holistic picture and includes data from Surveys, Love Dialogs, Notes, and Messages. That’s 20% growth year-over-year.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

JUNE 12, 2019

The second is to use proactive engagement strategies and contextually relevant messaging. When it comes to retention, how you message your customers matters just as much as what you message them. In-app messaging provides an opportunity for you to connect with them one-on-one. star rating would be an important first step.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Intercom, Inc.

APRIL 6, 2020

But at our 2017 Inside Intercom World Tour he surprised a lot of attendees with a talk about the people aspects of running a fast growing company and the common problems you face as you add more people to your company. Face to face feedback is so important because you can see if the message has landed or you need to adjust it.

User Testing 181

User Testing Customer Feedback Management Management 181

Mind the Product

JUNE 6, 2018

Last year, as well as 10 impressive speakers we also saw 1,500 passionate product people come together from across the world (20 countries and 36 states across the US) and the resounding message was that product management has almost nothing to do with product, and everything to do with people. Matt Baxter (@mbxtr) June 14, 2017.

Workshop 117

Workshop Events Leadership Messaging 117

Intercom, Inc.

NOVEMBER 20, 2018

The monotone “Please hold the line, your call is very important to us” message has now be replaced by real-time messaging. You can message companies on social media just like you’d message your friends. Addressing your customers with “Dear Sir/Madam” messages won’t cut it. Send a video, not a thousand words.

Customer Experience 146

Customer Experience Reporting Tools Customer Communications Messaging 146

Product Talk

SEPTEMBER 13, 2017

Teresa Torres presented ‘Critical Thinking for Product Teams’ at Mind the Product London on September 8, 2017. Our user research told us that alumni loved sending messages to their community: They asked for advice on everything from how to find their next job to what neighborhood to live in in their new city. Hi everyone.

Product Research 265

Product Research Research Software User Testing Data Visualization 265

Gainsight

JUNE 4, 2019

You can create personalized messages with ultra-relevance to a user’s app activity, job title, role—or all three. In a survey taken in 2017, 63 percent of respondents saw increased conversion rates as the main benefit of in-app personalization. What would’ve been better timing or messaging? Did they miss the mark?

Messaging 63

Messaging Customer Communications Customer Experience Framework 63

Mind the Product

MARCH 5, 2020

in 2017 to 7.8% And beyond the lock screen, for instance, in WhatsApp, you can rely on the smart notifications response function to reply to an incoming message without launching the app. Comscore also reports that the top 500 (mobile) web sites have twice the visitors of the top 500 apps ( ComScore, 2017 ).

Research Software 177

Research Software Reporting Tools Development Data Visualization 177

Intercom, Inc.

JANUARY 2, 2019

In fact, a 2017 study found that of the marketers, salespeople, and business owners surveyed, 82% lost up to an hour a day managing different technologies. In addition, one in seven conversations in Intercom in 2017 included a link to another tool or website and added friction to the customer experience.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Alchemer Mobile

APRIL 21, 2020

Response and interaction rates – specifically regarding mobile surveys and messages. Data from our 2016 , 2017 , 2018 , and 2019 reports is included to show shifts in brand focus and engagement over time. The top ten popular phrases with sentiment distribution. Average app review volume. Average app ratings.

Travel 147

Travel Finance Research Software User Testing 147

The Product Coalition

OCTOBER 28, 2021

The Danish shipping company Maersk put the damage from a cyber-attack in 2017 at between 200 and 300 million US dollars. An attack on smart plush toys from Spiral Toys also made headlines that year: hackers had put the data of 800,000 users and two million private audio messages online.

Data Visualization 178

Data Visualization Analytic Tools Systems Review Customer Experience 178

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. We use it for: Sending targeted messages to visitors on our website. So let’s say Joe works for Pfizer.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

OCTOBER 9, 2018

A lot of our time and energy is spent trying to engage potential customers with outbound messaging. But all too often, emails can get lost in the deluge of prospects’ inboxes – particularly when so many outbound messages are requesting leads make room for a “15-minute call”, as our co-founder Des Traynor has pointed out.

Customer Experience 126

Customer Experience Outbound Messaging Demo 126

Product Talk

JANUARY 31, 2024

Tweet This Teresa discusses the importance of showing your work and bringing stakeholders along in this keynote from Mind the Product 2017. Another issue Sebastian identified in hindsight was trying to approach all customers with a broad messaging tool (similar to Intercom). Meet Sebastian Wramba, Product Manager at Netfonds AG.

Product Research 310

Product Research Reporting Tools Feedback Software Customer Communications 310

Mind the Product

MAY 25, 2018

We were communicating a message about community empowerment and location-based funding, but our users just wanted to raise money for a friend. 2017 – Scaling and Going Viral. By the end of 2017, we had enabled over £100 million to be raised for good causes and our product had become well established and trusted by millions.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Alchemer Mobile

MAY 21, 2020

Data from our 2016, 2017, 2018, and 2019 reports is included to show shifts in brand focus and engagement over time. Below are the averages for Finance app interaction and response rates, surveys, and in-app messages. Below are key metrics apps in the Finance category should aim for in 2020.

Finance 147

Finance User Testing Feedback Software Research Software 147

Mind the Product

APRIL 20, 2017

The Chinese have found their own way to use the messaging platform. Mobile payments are popular in China, with the total number of people using mobile payments in China expected to hit 250 million, around 20% of its massive population by the end of 2017. The email adoption rate in China is not high.

Development 202

Development Data Visualization Transportation Customer Experience 202

Alchemer Mobile

APRIL 24, 2018

In late 2017, my team launched instant transfer on Venmo. At Venmo, there are so many things that we want to do and things that we have to do. It’s up to us to find the balance. Q: What is a new feature that you are the most proud of? Q: What do you wish you had known when you first started out as a mobile PM? Distribution channels.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

The Product Coalition

JUNE 21, 2021

3]: Judge Holds Winn-Dixie Supermarket’s Website Violates the ADA (14 June 2017). UI Accessible Messaging Messages in a user interface (UI) that help anyone use software are known as accessible messaging. Accessible messages can also ensure users help themselves whenever mistakes happen. Use common language.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

JANUARY 14, 2019

As consumers, this book provides insight into messages that shaped our culture and expectations (such as the De Beers campaign that made engagement rings synonymous with diamonds), and as marketers, it provides insight to some of the most successful advertising campaigns ever run and a space to contextualize the work we’re doing today. –

Books 150

Books Technical Review Marketing User Testing 150

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. Dimension #2: Are you maintaining your core value proposition or changing it?

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Intercom, Inc.

NOVEMBER 21, 2019

Tara joined the company in 2017 and has been instrumental in helping the company scale and retain more customers through a unique customer-centric approach to marketing. . Based on this understanding, Sprout Social has been able to trigger the right messages to the right customers at the right time.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

freshtrax

AUGUST 27, 2019

LINE : Much more than just a messaging app. Originally a simple messaging app for smartphones, LINE implemented mobile games and a news feed to expand its service. LINE is also a pioneer of virtual stickers for its messaging app. Twitter hasn’t announced its MAU since October 2017. Source: LINE PR News. LINE Group Chats.

Research Software 96

Research Software User Testing Data Visualization Magazine 96

Pragmatic Marketing

JUNE 1, 2020

Without Context, Your Message Is Just Noise. While the news cycles have abated somewhat from feeling like a week’s worth of news every hour, there’s still an overwhelming amount of information and messaging flying around. It affects the ability of your recipient to process your message. That context is important.

User Friction 91

User Friction Customer Experience Branding Messaging 91

Pragmatic Marketing

JUNE 1, 2020

Without Context, Your Message Is Just Noise. While the news cycles have abated somewhat from feeling like a week’s worth of news every hour, there’s still an overwhelming amount of information and messaging flying around. It affects the ability of your recipient to process your message. That context is important.

User Friction 18

User Friction Customer Experience Branding Messaging 18

Mixpanel

JANUARY 12, 2023

You’ve got to blend message matching from your research with a glimpse of where the product will go or what inspires an audience. High-concept tag lines and key messaging are useful, but they don’t make sense on a homepage because they don’t tell people what you do. Plaid’s homepage February 11, 2017. Plaid’s homepage today.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

Mind the Product

DECEMBER 4, 2017

Fake news has become a major worldwide political and media theme for 2017,” says the Gartner statement, with the caveat that the ability for false information to perpetuate extends beyond what we traditionally think of as news. For enterprises, this acceleration of content in a social media-dominated discourse presents a real problem.”.

Data Visualization 224

Data Visualization Development Customer Experience Artificial Inteligence 224

The Product Coalition

NOVEMBER 17, 2024

Access to member only Slack community Our Slack community began in 2017 and has grown steadily ever since. Since 2017 when we started out on Youtube, we’ve now collected over 50k downloads, and average 300-500 listens in the first 30 days per episode. You would receive a unique invite link to join. 👋 Jay

Download 78

Download Events Naming Technical Review 78

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. By trying a few different channels and messaging techniques, we were able to reduce CPC from $40 to ~$0.8 in the span of a few weeks.

Customer Experience 84

Customer Experience Product Research Onboarding KPIs Research Software 84

Product Talk

JULY 12, 2017

2017 Product Conferences. My talk at Front 2017. They played with value propositions, they played with messaging, they played with different feature sets. The Ladder of Evidence: Get More Value From Your Customer Interviews and Product Experiments. Product Managers Don’t Own the Problem (And Designers Don’t Own the Solution).

Product Research 269

Product Research User Testing Data Visualization Research Software 269

freshtrax

MAY 8, 2019

the mobile payment market size in Japan is expected to increase from 8 million USD in 2017 to 48 million USD by 2023 (at the rate of 100 JPY = $ 0.8951 USD). Line Pay is one of the services provided by messaging app giant, LINE. Release: August 2017. Japan’s Mobile Payment Landscape in 2019. As of April 2019).

Research Software 96

Research Software Banking User Testing Technology 96

Userpilot

JULY 19, 2021

Send a personalized in-app welcome message when a new user signs up. More than two-thirds of marketers responsible for customer experience compete solely based on customer experience, according to the 2017 Gartner Customer Experience in Marketing Survey. It allows you to deliver the right message to the right group at the right time.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Clever PM

DECEMBER 29, 2017

SMS or text messaging can be a very effective way to target customer but you need to be very careful with how you use it. Today most people use text messaging to communicate with their friends and family. They don’t get a lot of advertising messages via text. The message can be as long or as short as the sender likes.

Advertising 76

Advertising User Testing Messaging Data Visualization 76

Userpilot

SEPTEMBER 16, 2024

Develop a comprehensive go-to-market strategy involving customer personas, pricing models, marketing channels, and messaging. market by Stewart Butterfield as a team-messaging product tailored to business culture and needs. But, in 2017, it recognized the potential in international markets like Europe and Asia.

Research Software 105

Research Software Analytic Tools Feedback Software Definition 105

Revulytics

JANUARY 30, 2018

In-App Messaging You May Not Have Expected. ReachOut functionality lets you take advantage of all of the data you have collected about a user to deliver contextually relevant in-application messages to your users. Gartner named Revulytics a 2017 Cool Vendor in Tech Go-to-Market. billion in new license revenue.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59