ProductPlan

JANUARY 24, 2020

So, what are the most popular prioritization frameworks of 2020? Based on our survey, these are the top trending frameworks product managers are using in 2020. What differentiates this method is its focus on user stories versus specific features and functionality. Check them out and see if you’ve found a potential new favorite.

Framework 85

Framework Customer Experience User Testing Product Research 85

Userzoom

NOVEMBER 18, 2019

What are the top challenges that UX professionals will face in 2020 and what can we do to solve them? 70% of CEOs now see UX and CX as a competitive differentiator, however budgets are remaining stagnant. The results, as featured in our 2019 State of UX in the Enterprise survey , are a revealing array of common challenges and trends.

User Testing 91

User Testing Product Research UX Data Visualization 91

Alchemer Mobile

JANUARY 21, 2021

eCommerce sales reportedly increasing by more than 30 percent in 2020. The thing that differentiates BOPIS from some of the other innovations and processes developed out of necessity during the pandemic is this: BOPIS is not going away. The way in which people shop has fundamentally changed, with U.S.

User Testing 182

User Testing Customer Experience Customer Feedback Research Software 182

The Product Coalition

FEBRUARY 1, 2021

Download the Scrum Guide 2020 Reordered for Free A Brief Refresh: The Product Owner Role According to the Scrum Guide Before we dive into the job ads, let us briefly check the manual on the accountabilities of the Product Owner: The Product Owner is accountable for maximizing the value of the product resulting from the work of the Scrum Team.

Customer Experience 167

Customer Experience Advertising Technical Review Agile 167

Amplitude

MARCH 9, 2020

As the first SRE on Google Ads and lead of Optimizely’s data science team, Eric and Bilal respectively experienced the pain points of legacy analytics solutions, particularly time-intensive A/B testing in order to differentiate between causation and correlation in their data. Just the Beginning of an Amazing 2020 for Amplitude.

Data Visualization 111

Data Visualization Analytic Tools Artificial Inteligence User Friction 111

Intercom, Inc.

MARCH 28, 2022

They predict that by 2023, 75% of organizations will have comprehensive DX implementation roadmaps, compared to only 27% in 2020. As a result, digital technologies are being seen as the critical differentiators they are. 90% of Americans say that customer service is important to their choice of – and ongoing loyalty to – a brand”.

Reporting Tools 228

Reporting Tools Customer Communications Data Visualization User Testing 228

The Product Coalition

MARCH 24, 2021

Pain Relievers: Here we summarize how our solution addresses the user’s pain points, e.g., our differentiators 3. Marketing Success Through Differentiation?—?of Two Waves Book, 2020. (4) Our Solution: This describes our new product or service and the way the end user makes use of it to perform his job. of Anything.

User Testing 158

User Testing Research Software User Friction Customer Experience 158

Mind the Product

NOVEMBER 28, 2019

Every relationship where you help people initially has a power differential. Let’s think of products as a differentiated delivery mechanism of some value exchange. Be sure to see what he has to say at MTP Engage Manchester in February 2020! Who has the power? I enjoy product.

CTO Coach 178

CTO Coach Analytic Tools Fractional CTO Research Software 178

Product Management Unpacked

APRIL 27, 2020

The Great Lockdown (March 2020-?). We are no longer in growth mode, it’s not about competitive differentiation to win new deals; it is about customer retention to keep subscriptions and renewals coming in. The Gulf War Recession: (July 1990 – March 1991). The 9/11 Recession: (March 2001 – November 2001). So be prepared.

Product Management 158

Product Management Product Manager Management Management 158

The Product Coalition

JANUARY 4, 2021

The key to understanding which level you are at lies in understanding where your differentiation is?—?at an executive’s guide to strategic product management is waiting for you at www.ganotnoa.com/ebook Originally published at [link] on December 30, 2020. You need to understand the market and act accordingly.

Education 158

Education Marketing Weak Development Team Advertising 158

Roy Madden

MAY 27, 2021

Started using Feedly Cybersecurity: 2020. Leo recognizes most of these names as companies, so he can differentiate if an attack is about Amazon (company) vs. Amazon (the river), for example. This Feedly for Cybersecurity client has graciously allowed us to share their story on the condition of anonymity. Client names have been changed.

Research Software 109

Research Software Reporting Tools Data Visualization Customer Experience 109

Mind the Product

DECEMBER 24, 2019

We learned so much at each event and can’t wait to do it all again in 2020. He says: “Focusing on the market and its maturity will let you weave a story that stands out, focus on the customer, and differentiate yourself.”. Both of these exciting launches came in response to growing demand and got off to flying starts.

Travel 152

Travel Agile Download Framework 152

Intercom, Inc.

JANUARY 18, 2023

Enter 2020. We grew over 15x in 2020 versus the prior year. I thought that by 2020, one-to-one was going to be the reality for all districts. And so, over the last two years, from 2020 to 2022, we’ve seen this massive adoption of one-to-one. Outschool has seen that growth firsthand. That is absolutely true.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Amplitude

JUNE 23, 2020

Historical Count is more accurate than just differentiating between new and returning users. For example, Mindbody used Historical Count to learn that finishing your 5th workout is a critical step for users to become loyal customers. Now they monitor 5th workout as a KPI in Amplitude, and make product bets to help users get there faster.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Feedback 52

Userpilot

APRIL 8, 2022

Going global was difficult for Prowly, but after a year and a half, they found that their differentiating factor was catering to SMBs rather than enterprises. In 2020, Prowly was approached by Semrush and was soon acquired by them. Differentiating from the competition. In Prowly’s case, its differentiating factor was the price.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Lenny Rachitsky

JANUARY 9, 2024

In the case of Ramp, all they had initially was the messaging: “When we launched, in mid-2020, I think we had ‘message-market fit.’ ’ We were able to differentiate and have people be interested in our unique messaging, but we didn’t have the product there yet.

B2C 120

B2C Customer Experience User Friction User Testing 120

Amplitude

DECEMBER 18, 2020

When they spoke with over 350 product development leaders for Amplitude’s 2020 Product Intelligence Report , they found that 44% of the companies we surveyed grew by at least 25% by using product analytics as a part of their growth strategy. Adience’s research highlights the power of product analytics.

Data Visualization 116

Data Visualization Analytic Tools User Testing Product Research 116

Gainsight

NOVEMBER 18, 2019

So, with 2020 around the corner, many business leaders and customer success practitioners are considering how to raise their game in the New Year. As more B2B companies make CX a priority, it becomes harder to differentiate—unless you are continuously evolving and maturing your programs. Ensure you have “real” buy-in.

B2B 8

B2B Customer Experience Data Visualization Feedback Software 8

Mixpanel

SEPTEMBER 21, 2023

Under Sir Jack, I felt so much more free to talk about some of my more insane ideas, like GameStop back in October of 2020. But if you’re going to build a differentiating social network, it really has to be at least a 10x or 20x differentiator. A WallStreetBets post from Sir Jack leading up to the GameStop short squeeze.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

The Product Coalition

MARCH 17, 2020

As things shift from inner workings and move towards communication with customers, the main challenge for product managers becomes differentiating between routine daily tasks that move things forward and the ones that are hindering the project. But in 2020, transparency doesn’t only have to be about the internal organization.

Onboarding KPIs 109

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 109

Intercom, Inc.

SEPTEMBER 17, 2020

Kyum and his team have a unique vantage point into business and career trends across multiple industries – a universal trend they are seeing in 2020 is the risk of burnout. But in that mission statement, how do you feel that you successfully differentiate yourself from other, on the surface, similar platforms that have existed before?

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

Indicative

OCTOBER 8, 2020

To capture market share, especially in light of competition for attention spans, a key differentiator for successful game developers will be the ability to deliver unique media experiences. billion in 2020. To support this incremental evolution, your gaming analytics strategy will be mission-critical. The Mobile Narrative.

Data Visualization 145

Data Visualization Analytic Tools Research Software Customer Experience 145

Intercom, Inc.

NOVEMBER 3, 2022

I think one point of differentiation in how we’ve built the surfboard team is it’s become really design-led. Starting at the end of 2020, as these ways of working in the world have changed, Surfboard intended to be and is now the de facto tool for managing a remote team. Was there a lot more to do? Natasha: For sure.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Centercode

NOVEMBER 14, 2019

By 2020, 1 in 5 Americans will have “cut the cord” on cable. ” Differentiators like up-to-date content and the volume of available content aren’t far behind, with almost 95% of consumers reporting that these are high on their list of considerations.

Reporting Tools 63

Reporting Tools User Testing Telecommunications Research Software 63

The Product Coalition

OCTOBER 28, 2019

One of CarMax’s core values is “We Put People First,” and we believe the only way to create a differentiated and impactful customer experience is to see this experience from the perspective of the customer. Digital Second’ what are your thoughts on products role to leverage the voice of the customer to build impactful product experiences?

Product Strategy 64

Product Strategy Strategy Customer Experience Finance 64

Innovatemap

NOVEMBER 4, 2020

2020 has become a digital-forward year for your business, which has been easy for some but riddled with challenges for many. It’s 2020, the year to look, talk, and act like a digital-savvy company people want to do business with. Your key differentiators, benefits and value props may have changed. Where to get started.

Product Marketing 52

Product Marketing Marketing Differentiation Messaging 52

DemandMatrix

MAY 26, 2020

Q2 2020 will go down in the history books as one of the most challenging environments for B2B sales. What is clear is that your carefully crafted 2020 revenue plan evaporated in March. Your 2020 ICP probably includes some sectors which have stopped purchasing and omits alternative green shoots.

Data Visualization 52

Data Visualization Marketing B2B Healthcare 52

Pragmatic Marketing

JULY 18, 2018

When the CCPA goes into effect in January 2020, it will be the most stringent and far-reaching consumer privacy regulation in the United States. Despite these differences, organizations that already comply with GDPR will be better prepared for CCPA compliance in January 2020. How to Prepare for CCPA.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Pragmatic Marketing

JULY 18, 2018

When the CCPA goes into effect in January 2020, it will be the most stringent and far-reaching consumer privacy regulation in the United States. Despite these differences, organizations that already comply with GDPR will be better prepared for CCPA compliance in January 2020. How to Prepare for CCPA.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Haines-Group

DECEMBER 28, 2023

This range has been confirmed by a number of studies including: A simple method to assess and report thematic saturation in qualitative research , PLos One 2020, in which researchers concluded that: “…typically 6–7 interviews will capture the majority of themes in a homogenous sample (6 interviews to reach 80% saturation).

Customer Feedback 78

Customer Feedback User Testing Customer Experience Product Research 78

Modus Create

FEBRUARY 24, 2020

Organizations from early-stage startups to mature enterprises have been prioritizing design and its methods as a competitive differentiator for years. The February 2020 McKinsey Quarterly article Are You Asking Enough From Your Design Leaders? indicates the struggle is real.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Revulytics

DECEMBER 12, 2019

By 2020, more than 40% of all data and analytics projects will relate to an aspect of customer experience. Besides monetization opportunities, the benefits of understanding customer usage can become a powerful source of competitive advantage ” (Understanding Software Usage: Are Customers Finding Value in Your Application?). vs. 55.3%).

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

Antwak Blog

APRIL 9, 2021

This ingrained behaviour needs to be consciously differentiated and changed when it affects hiring or promotions. It is difficult to gulp the fact that gender gap still exists in India even in the year 2020. According to the Gender Gap Index 2020, there is a 19% gap between men and women with regards to compensation.

Customer Experience 52

Customer Experience Workshop Differentiation Positioning 52

Lenny Rachitsky

JUNE 25, 2024

The separation of duties between the product teams and GM orgs allows Canva to grow both its platform and content templates in parallel, one of its key business differentiators. Factor B: How critical is the holistic customer journey to the product’s growth? Product cohesion also amplified organic growth flywheels.

User Testing 87

User Testing Data Visualization Customer Experience Management 87

Intercom, Inc.

MAY 28, 2020

This is what we are going towards in 2020 and 2021: bringing even more value, which means bringing AI into conversations. Could you talk about how customer experience has helped you to differentiate and how you want to continue along that path? Is the guy confident about what he is saying? Is Sales saying the right thing?

Customer Experience 186

Customer Experience Government Marketing Agile 186

ProductPlan

FEBRUARY 18, 2020

It’s a superset of the product vision , goals, target markets, differentiators, and initiatives. In our 2020 product management survey , the most common metrics used to determine product success were business metrics (34%). Learn more about the current state of product management in the 2020 Product Management Report.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

The Product Coalition

JANUARY 12, 2020

I learned to think and speak in a new language that included things like market forces, differentiation, competitive advantage, barriers to entry, segmentation, and focus. an executive’s guide to strategic product management is waiting for you at www.ganotnoa.com/ebook Originally published at [link] on January 9, 2020.

User Testing 84

User Testing Product Research Customer Experience Travel 84