Userzoom

DECEMBER 11, 2019

As we wrap up another thrilling and fast-paced year in the life of the experience industry, it’s time to take a quick breath, take stock of how far we’ve come and think about what’s in store for 2020. In 2020, more CX Pros will understand that the current way to measure CX is rather limited and reactive.

Data Visualization 92

Data Visualization User Testing Research Software UX 92

The Product Coalition

FEBRUARY 1, 2021

The Snitch, the Whip, the Bookkeeper, the Six Sigma Black Belt™ Like a job ad for a Scrum Master position, the equivalent for the Product Owner position also reveals excellent insight into an organization’s progress on becoming agile. Source : Scrum Guide 2020. Source: Scrum Guide 2020, see above.) ????

Customer Experience 167

Customer Experience Advertising Technical Review Agile 167

Centercode

DECEMBER 30, 2020

With the year rapidly coming to a close, we asked our team to tell us: what are some of the positive things they’ve learned about themselves this year that they would like to carry into 2021? Has rolling with the punches that 2020 has dealt made you more adaptable? A joyous snapshot from our virtual holiday scavenger hunt.

Positioning 97

Positioning Leadership Events Testing 97

Product Innovation Educators

AUGUST 23, 2021

Special Episode From the 2020 Summit. This is a special podcast episode, sharing an important discussion from The Everyday Innovator 2020 Summit. After talking with development, I found out that senior leadership was dumping them with way too many new ideas every week. Special Episode From the 2020 Summit.

Research Software 156

Research Software Feedback Software Product Manager Product Management 156

Intercom, Inc.

JUNE 28, 2021

A May 2020 study from BeLong To revealed that demand for its services had increased by 113% since lockdown had begun in March, compared with the same period in 2019. It’s important to share both the positive and negative experiences we’ve had among the community and with others so we can learn from – and relate to – one another. .

Education 224

Education Events Naming Positioning 224

The Product Coalition

FEBRUARY 29, 2020

As a first-time founder, I have been reflecting a lot on leadership, mindfulness, and how much of a difference it makes in how I work and interact with my team. While a lot can be said on the subject, I’ve focussed on four cornerstones of mindful leadership. Originally published at [link] on February 28, 2020.

Leadership 78

Leadership Startups Vision Definition 78

Innovatemap

MARCH 17, 2021

When I think about the many things that drew me to Innovatemap, the presence of women in leadership roles comes to mind immediately. Generally speaking, men are more prevalent in leadership roles, are paid more and promoted faster than women, and make up more of the tech workforce as a whole. Kristin and Katie (2019 Photo).

Technical Review 111

Technical Review Reporting Tools Leadership Startups 111

Intercom, Inc.

JULY 16, 2020

Under his leadership, Shopify Plus have grown to support 7,000 brands – including Kylie Cosmetics, Fashion Nova, Steve Madden, Staples and more – who process 11,000 checkouts per minute. In 2020, it’s about the art of the feel. I’m not trying to become an enterprise software company. ” The future of commerce.

Reporting Tools 227

Reporting Tools User Testing Customer Experience Artificial Inteligence 227

The Product Coalition

DECEMBER 21, 2020

Photo by Xavi Cabrera on Unsplash When I was head of product at eBay I participated in an executive leadership training program. This guide is about relationships within management and the impact you will be able to make, so the methods mentioned below are very relevant and can help you regardless of the position you are in.

Customer Experience 178

Customer Experience Presentation User Testing Data Visualization 178

Mind the Product

APRIL 2, 2019

Great conversation, positive vibes, humourous and interesting sessions. Mind blown already, @johnmaeda dishing up awesome leadership lessons at #mtpcon. We’ll be back in Singapore in 2020 – see you there? Sketchnotes of all the talks are coming soon too! Workshop Photos. Conference Photos. Your Reactions.

Workshop 149

Workshop Leadership Events Positioning 149

Business of Software Conference

MARCH 11, 2021

She is a globally recognized expert in Positioning and Market strategy. In this talk you will learn how to: use strategic positioning to carve out a place in the market where you can win against any competitor of any size and share a set of detailed examples where she did exactly that. But it doesn’t have to be this way.

Positioning 40

Positioning Fractional CTO CTO Consulting 40

Product Talk

JANUARY 3, 2024

Through the course, Mike developed his listening skills, created better relationships with members of the sales team, and began to use the insights he gathered to improve the product offering, make a positive impact on company revenue, and earn several promotions along the way. They need the basics.

Product Research 309

Product Research Customer Experience Research Software Reporting Tools 309

The Product Coalition

JULY 10, 2020

Both positions involve being the keeper of a vision, and both also have to be decision makers by curating ideas from many different sources. You might also be interested in: How Much Can You Make as a Product Manager in 2020 Why Do Product Managers Make Great CEOs? But there are numerous differences that keep these two roles separate.

Product Manager 142

Product Manager Product Management Management Management 142

Mind the Product

JUNE 13, 2019

MTP Engage Manchester will be back on the 6th and 7th February 2020 – and better than before. We received lots of positive feedback and suggestions of what we might do differently after this year’s event, and we’ve listened to this feedback to pull together what we hope is a conference that beats expectations. The Year of you.

Workshop 110

Workshop Feedback Software Events Leadership 110

Intercom, Inc.

JUNE 9, 2020

But soon afterward, businesses will need to act on broader resilience plans as the shock begins to upturn established industry structures, resetting competitive positions forever.”. We asked Mark Weidick, the general manager of legal ops platform SimpleLegal , what he thought was most important about leadership during a crisis.

Strategy 197

Strategy Customer Experience Feedback Software Reporting Tools 197

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. Customer Success Leadership. Customer Success Leadership. 5 Positive Things SaaS CEOs and leaders Should Do To Get Through COVID-19. Bookmark this list and get through it bit by bit. Customer Experience.

Customer Experience 111

Customer Experience Customer Feedback Feedback Software User Testing 111

ProductPlan

OCTOBER 1, 2020

Of course, the 2020-2021 conference circuit looks very different from a typical cycle — many events have been postponed or gone completely virtual during the pandemic. The conference is structured around the “7 Ps of Product”—Problem, Purpose, Position, Price, Practice, Promotion, and Performance. Agile Leadership Summit.

Research Software 107

Research Software Onboarding KPIs Technical Review Agile 107

Amplitude

OCTOBER 16, 2020

In 2020, this mission took on new meaning. ” In 2020, there were more than 130 days where more than $2 billion was spent on ecommerce. Before 2020, there were two such days per year. Are businesses positioned to capitalize on this substantial new ecommerce opportunity? “Retain to sustain.”

Data Visualization 64

Data Visualization Embedded Analytics Onboarding KPIs Customer Feedback 64

The Product Coalition

FEBRUARY 15, 2021

And just relabeling the positions of the old middle management rarely works. Download the Scrum Guide 2020 Reordered for Free How to Make ‘Agile’ Work in Startups Then? Train everybody–without regard to her future position– hands-on in all value-creating activities of the organization.

Agile 195

Agile Startups Technical Review Software Review 195

The Product Coalition

MARCH 24, 2021

As Kim Garst states in her quote, the fundamental principle to win first reference customers in the mainstream market is to target a specific niche market as your point of attack and focus all your resources on achieving the dominant leadership position in that segment as quickly as possible. Two Waves Book, 2020. (4)

User Testing 158

User Testing Research Software User Friction Customer Experience 158

The Product Coalition

APRIL 7, 2021

In fact, 1 in 4 women are now considering leaving the workplace or downshifting their careers, according to the 2020 Women in the Workplace study released by McKinsey & Co. But I’ve also seen the steady, positive changes over time happening at bigger companies like Facebook and Visa to better support women.

Reporting Tools 84

Reporting Tools Technology Embedded Analytics Leadership 84

The Product Coalition

JUNE 22, 2020

Alpha surveyed over 500 product leaders from large organizations and startups for its 2020 Product Management Insights Report. Positioned as they are at the intersection of business strategy, customer experience and change, nobody is better qualified than product leaders to know.

User Testing 84

User Testing Product Research Customer Feedback Crowdsource 84

The Product Coalition

APRIL 6, 2021

I joined Aircall in March 2020 as Head of Product. We had agreed with the Leadership team that we wanted to hire a senior team. Sometimes the incentive is a promotion towards a management position, a salary raise, a new intellectual challenge or everything together. You think getting a PM job is difficult? Try hiring one!…

Product Manager 103

Product Manager User Testing Product Management Product Research 103

Amplitude

OCTOBER 30, 2020

A large part of their success can be attributed to effective cross-functional data leadership. 3 Keys to Strong Cross-Functional Data Leadership. Strong cross-functional data leadership is dependent on more than just collaboration and communication. Using Cross-Functional Collaboration to Prepare for Growth in 2020.

Data Visualization 52

Data Visualization Leadership Analytic Tools Feedback Software 52

UX Studio: Product Management

MARCH 24, 2021

We named this new position the Studio Lead. Work a lot on culture and leadership. You probably also heard the most popular sentence of 2020 many times: “Your mic is turned off”. Blame bureaucracy, weak culture and bad leadership. High-quality leadership is super important. The ideal team size.

Feedback Software 105

Feedback Software Research Software Leadership UX 105

Amplitude

JANUARY 29, 2021

In 2020, digital products became essential to how we lived, worked, played, watched, learned, and connected. In 2020, we made major investments in core analytics, reimagined our data governance tools, and laid the foundation for personalization at scale. This is just the beginning of what’s ahead for Amplitude. Conversion Drivers.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52

Pragmatic Marketing

JANUARY 30, 2020

Editor's Note: Also see Tom Noser's article, "Taking Inventory: Identify Your Leadership Strengths (and Weaknesses) for Career Success," in the Winter 2020 issue of The Pragmatic magazine. Product management is a leadership position. That's leadership. Leadership types and styles are separate from results.

Magazine 91

Magazine Leadership Reference Positioning 91

UX Studio: Product Management

APRIL 15, 2021

As we honestly admitted and realized the influence of our design work, we decided to consciously channel our knowledge and creativity in the direction of positive impact. We were comfortable in our bubble until 2020 burst it. Things were going pretty well, but then 2020 happened. And it worked!

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Intercom, Inc.

SEPTEMBER 17, 2020

Their mission is born out of the desire to bring transparency to the workforce and to offer a platform for colleagues, peers, and leadership teams to honestly share information about salary, culture, career advice, and industry insights. Short on time? Anonymity can be a useful tool for empowerment (when used correctly).

Technical Review 210

Technical Review Customer Experience Customer Feedback Information 210

Modus Create

FEBRUARY 24, 2020

And InVision’s The New Design Frontier report on design maturity found that organizations with high-performing, mature design teams “are more likely to see cost savings, revenue gains, productivity gains, speed to market, and brand and market position improvements through their design efforts.” indicates the struggle is real.

User Testing 106

User Testing Product Research Customer Experience CTO 106

Bain Public

MAY 22, 2020

During his workshop, Paul will take NEXT AI’s 2020 cohort through the process of creating a successful product roadmap. At Bain Public, we understand the need for solid product leadership and that product mission alignment is one of the key factors to the success of any product.

Workshop 52

Workshop Leadership Artificial Inteligence Education 52

Mind the Product

NOVEMBER 13, 2019

And it’s been her experience that Andela plays a positive role in the progression of its employees. Oluwatobi has been deliberate about empowering herself with the skill sets needed to position herself for global opportunities and intentional about owning her career journey and growth. Getting the Career you Want. Learn more.

Product Manager 157

Product Manager Product Management Customer Experience Management 157

The Product Coalition

APRIL 12, 2021

I joined Aircall in March 2020 as Head of Product. We all want to be part of something bigger and have a positive impact, so as a leader share the challenges and the ambitions of the company and of the product. Present my leadership style and have each teammate present their working styles.

Product Manager 119

Product Manager Customer Experience Product Management Product Research 119

Alchemer Mobile

MARCH 17, 2020

In 2020, PMs play a massive role in product strategy and determining the overall customer experience. By supporting your product through proving ROI ahead of time, you have a stronger business case for scaling your scope, team, budget, and product positioning within the company. Challenge #11: We release with too many bugs.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Johanna Rothman

JANUARY 14, 2020

Effects of Positional Power. Mostly because of their positional power and the reward system.). At times, I have used my positional power. I will have to figure out how to write about this, especially for managers invested in positional power. In 2020, it's in Boston, May 6-7.). I would have disagreed.

Systems Review 108

Systems Review Technical Review Definition Positioning 108

Intercom, Inc.

MAY 26, 2021

We used the last few months of 2020 as a time to go back to our values and refresh them, tighten them up (who can remember 11 values?), We’re optimistic and positive. So no matter what hat we wear, or where we sit in Intercom, we have this amazing opportunity to impact our customers positively every day.”.

Customer Feedback 139

Customer Feedback User Testing Customer Experience Product Research 139

ProductPlan

OCTOBER 30, 2020

In our 2020 Product Management Report , we found that 23.5% Bringing on strong performers and positioning them for success is part of being a leader. This would help create a consistent approach to product management processes and a single point-person for senior leadership. Compared with 48.2% Senior Product Manager.

Product Manager 105

Product Manager Product Management User Testing Data Visualization 105